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Unlock the Power of Data Capital: Accelerate DX

Published By: Dell APAC     Published Date: May 29, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC

Unlock the Power of Data Capital: Accelerate DX

Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC

Unlock the Power of Data Capital: Accelerate DX

Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC

Unlock the Power of Data Capital: Accelerate DX

Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC

Drive Success for Your Business and IT with Workspace Flexibility

Published By: Citrix ShareFile     Published Date: Jul 02, 2019
A mobile, flexible work experience doesn’t just help you attract the best employees—it also helps your organization become more productive and innovative. Read this ebook to find out how Citrix Workspace can help you: • Empower employees and teams anywhere, on any device • Simplify and improve both security and endpoint management • Adopt new technologies more quickly and effectively
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Citrix ShareFile

Driving Productivity Gains in your Midmarket Business

Published By: Dell EMC     Published Date: May 09, 2019
In nearly all midmarket businesses, staff costs are the single biggest expense – meaning that productivity gains have a substantial and lasting impact on the bottom line. This Proaction Series report, commissioned by Dell, discusses technologies that deliver the fastest, clearest productivity benefits to midmarket businesses and will address: - What midmarket firms are looking to accomplish - Why they would invest in IT solutions to achieve success in this area - Required IT solutions to support process evolution Download this report for more information.
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Dell EMC

Scaling Identity Management to Ensure Customer Loyalty Program Success: Four Case Studies

Published By: Akamai Technologies     Published Date: Jul 02, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI. In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM. By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
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Akamai Technologies

Build vs. Buy: A Guide for Customer Identity and Access Management

Published By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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Akamai Technologies

Forrester Report: Building A Customer-Obsessed IAM Team

Published By: Akamai Technologies     Published Date: Jul 02, 2019
Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Access Management Playbook, Forrester Research provides guidance to build a customer-obsessed IAM team that has the technical skills, business influence, and interpersonal attributes to architect a CIAM strategy and roll it out across functional groups. Read the full report to learn critical considerations to make your CIAM team effective. Report highlights: ? Four essential roles for your CIAM team ? Why sharing and integrating customer data across organization barriers is critical for success ? The most important technical, business, and interpersonal skills to look for in CIAM candidates
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Akamai Technologies

Understanding Industrial Transformation Today

Published By: Schneider Electric     Published Date: Jul 01, 2019
: Are you among the two thirds of industrial companies who are currently, or planning to, implement industrial transformation? A new report by LNS Research finds that there is quite a wide gap in how the companies perceived as industrial transformation leaders develop their transformation project strategies compared with companies perceived as followers. Don’t get left behind. Discover the recommendations from LNS Research on how to ensure the success of your digital transformation initiatives.
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digital, industry 4.0, automation, plant
    
Schneider Electric

Keys to Business Success with All Flash Storage

Published By: NetApp APAC     Published Date: Jul 08, 2019
All-flash storage is on a strong growth trajectory, but the industry is not swooning naively over the blazing fast I/O speeds. Most IT managers are talking a mature, step-by-step approach to all-flash adoption. Falling per-gigabyte prices are making the technology more commonplace. Solid state drives are no longer just for specialized, high-performing tasks. Before they leap, however, storage professionals want to understand the full business picture as they formulate a winning strategy for putting all-flash storage to use for more workloads. This paper offers insights for business success with all-flash storage based on IT Central Station reviews. Real users weigh in on what it takes to get the most out of the technology. It covers such aspects of flash storage as the need for simplicity and the importance of flexibility. The paper also looks at how to build a business case for all-flash and think through the implications of issues such as integration with existing infrastructure.
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NetApp APAC

Counterpoint report: Location Platforms Analysis & Evaluation

Published By: HERE Technologies     Published Date: May 22, 2019
Operational readiness depends on rich location data. When managing logistics and tracking high-value assets, there is no room for error and our new data-driven world demands richer, smarter advanced mapping and navigation services. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors—including Google, TomTom and Mapbox—and it named HERE the “undisputed leader” in location based services. Counterpoint recognized HERE for its integrated analytical capability and commitment to open partnerships, allowing for custom operational requirements and a truly mobile location intelligence platform. See how HERE provides the industry leading tools and expertise to process that data—streamlining the logistics supply chain, boosting responsiveness, and guaranteeing mission success.
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mapping, defence, location data.
    
HERE Technologies

LOCATION PLATFORM INDEX: MAPPING AND NAVIGATION

Published By: HERE Technologies     Published Date: May 22, 2019
For 100% operational readiness in a data-driven culture, you need an optimized location platform. Ovum’s Location Platform Index: Mapping and Navigation can help you identify what you should expect from a platform, and discover the platform that best meets your operational requirements. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for technology and intelligence leaders. Ovum's report assesses and ranks the major vendors in the location platform market with a focus on the mapping and navigation space. Download this free report to learn more about Why HERE topped Google to take 1st place in the ranking The relative strengths and weaknesses for each vendor- including data, enablers, and features The strategies vendors use to stay responsive towards changes in technology and trends To understand the location platform market, what constitutes a healthy location platform, and which provider offers the correct portfolio—and necessary flexibility—to achieve mission success, download your copy of this report by completing this form.
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mapping, defence, location data.
    
HERE Technologies

Understanding the Impact of Comprehensive Data Security

Published By: Infinidat EMEA     Published Date: May 14, 2019
2017 and 2018 were not easy years to be a CIO or CISO, and 2019 isn’t showing any signs of being easier. With so many career-ending-level data breaches in 2017 (e.g., Equifax, Uber, Yahoo, to name a few) and with the stronger regulatory requirements worldwide, CIOs/CISOs have a corporate responsibility to rethink their approach to data security. Regulatory compliance aside, companies have a responsibility to their customers and shareholders to protect data, and minimize its exposure not only to external attackers but also to employees. The most common method of data breach in 2017 was a phishing email sent to a company’s internal employees (See 2017 Data Breach Investigation Report), This makes employees unwillingly complicit in the data breach. Over 80% of successful cyberattacks have a critical human element that enabled them. The average employee who opens the innocent-looking attachment or link, is unintentionally jeopardizing a company’s data. While there is no 100% protection, th
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Infinidat EMEA

Leadership Traits: CIOs and Mastering the Art of Technology Change

Published By: HP Inc.     Published Date: Jun 20, 2019
Technological advancements are driving the need for CIOs to adapt and elevate their skill sets. In this article, we look at what it takes to be an effective and successful CIO in today’s rapidly automating, data-driven economy.
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HP Inc.

Futureproofing Consultancies: New Tools Deliver Better Engagement Visibility

Published By: Deltek     Published Date: Jul 10, 2019
Adopting a PSA solution can help position small to mid-sized consulting firms for future growth by modernizing and futureproofing their underlying business processes in every area of operations and management. Read this white paper by IDG to learn why having purpose-built technology can drive engagement, improve resource and business visibility, and put your growing firm on a path to success.
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Deltek

Developing People Analytics Capabilities

Published By: Workday France     Published Date: Jul 05, 2019
Whether informing talent strategy or building more effective teams, data-driven insights about your workforce can set you up for success. This eBook from Human Capital Institute explores how people analytics can empower your entire organisation. Read now."
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workforce-technologie, digitale strategie
    
Workday France

Strategies for Successful Enterprise Collaboration: Balancing People, Process and Technology

Published By: Akamai Technologies     Published Date: Apr 26, 2010
Collaboration in the enterprise requires a triumvirate of people, process and technology to be successful. With the plethora of collaboration applications available today, both IT professionals and collaboration business users alike need to take a holistic approach to be successful with collaboration. This paper lets you know about some of the common pitfalls and how to avoid them.
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akamai, collaboration, collaboration software, firewall, enterprise software, web conferencing, travel costs, twitter, business integration, enterprise resource planning, sales & marketing software, video conferencing, voice over ip, workforce management, corporate portals
    
Akamai Technologies

Charting a course for an exceptional customer experience.

Published By: Adobe     Published Date: Jun 26, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. Three best practices to design your org for successful experience delivery: 1. Cultivate the right skills and find the right talent for customer obsession 2. Set up org structures that encourage cross channel collaboration 3. Embrace the possibility of using external support to address the challenges of change management
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Adobe

The 3 Major Qualities of a Successful Task-analysis Approach

Published By: Procore     Published Date: Jun 25, 2019
Understanding the inextricable link between safety, quality and productivity is a critical piece of knowledge for today's construction management professional. And it should be leverage at all stages of a projects, from planning to programming and through the execution of the work. A proper task analysis will: Account for all three elements: safety, quality and productivity include input from site personnel Include the information needed to make decisions on the site Be a workable plan Remember that once you accept safety, productivity and quality are inextricably linked, you begin to realise that the data you harvest from your various site reports, such as reports of near misses or the need for constant rework, may also be able to fill in the blanks and tell a story about the overall progress and productivity on a project as well.
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Procore

Customer service best practices

Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys

How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

Secure at the Source

Published By: Ounce Labs, an IBM Company     Published Date: Dec 29, 2009
Countless studies and analyst recommendations suggest the value of improving security during the software development life cycle rather than trying to address vulnerabilities in software discovered after widespread adoption and deployment. The justification is clear.For software vendors, costs are incurred both directly and indirectly from security flaws found in their products. Reassigning development resources to create and distribute patches can often cost software vendors millions of dollars, while successful exploits of a single vulnerability have in some cases caused billions of dollars in losses to businesses worldwide. Vendors blamed for vulnerabilities in their product's source code face losses in credibility, brand image, and competitive advantage.
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source code vulnerability testing, independent model, centralized model, distributed model, software development life cycle, source code scanning, application security, source code security testing, identity management, policy based management, security management, security policies, application integration, configuration management, data protection
    
Ounce Labs, an IBM Company

The Evolution of IT Operations

Published By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, business activity monitoring, business process automation, business process management, application integration, analytical applications, configuration management, database development, web service management
    
ASG Software Solutions

The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain

Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, application performance management, business process automation, business process management, project management, application integration
    
ASG Software Solutions
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