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SMB Hybrid IT for Dummies

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
This book helps you understand both sides of the hybrid IT equation and how HPE can help your organization transform its IT operations and save time and money in the process. I delve into the worlds of security, economics, and operations to show you new ways to support your business workloads.
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Hewlett Packard Enterprise

HPE InfoSight: Artificial Intelligence for your Hybrid Cloud World

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Managing infrastructure has always brought frustration, headaches, and wasted time. That’s because IT professionals have to spend their days, nights, and weekends dealing with problems and manually tuning their infrastructure. Traditional monitoring and support are too far removed from infrastructure, resulting in an endless cycle of break-fix-tune-repeat. Infrastructure powered by artificial intelligence, however, can overcome the limitations of humans and traditional tools. This white paper explores how HPE InfoSight with its recommendation engine paves the path for an autonomous data center your Hybrid Cloud World.
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Hewlett Packard Enterprise

Is Your Infrastructure Agile Enough To Support Data Center Modernization?

Published By: Hitachi Vantara     Published Date: Mar 08, 2019
Today, data center managers are being asked to do more than ever before: Bring on more applications at a faster pace, add more capacity to existing applications and deliver more performance.
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Hitachi Vantara

Becoming a People Company: the Way to Unlock Fast-track Growth

Published By: Sage People     Published Date: Jan 22, 2019
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals. The survey revealed that: • It’s the war for talent, again. The greatest challenges for growing companies are winning the war for talent, growing productivity and improving workforce visibility. • Fast-growth companies share common traits in the way they manage and engage their people—we call this being a People Company. • There’s a disconnect between managers and employees in terms of what being a People Company means. • Becoming a People Company is a journey, with many organisations some way from embracing all aspects. • People Science is a thing: there’s an appetite to leverage people data and analytics, but there are blockers in the way. Re
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Sage People

The 10-Step Guide to Building a Compelling Business Case for a HR System

Published By: Sage People     Published Date: Jan 31, 2019
The way we work has completely transformed. New technology is changing how, where and when we work. In this new landscape, businesses face challenges around growth, talent acquisition and productivity. Employers need to embrace new technology to get ahead in this new world of work, and put people at the heart of their strategy. However, HR and People leaders are in fierce competition for that all-important slice of budget and that makes building the strongest business case for technology investment vital. This guide is designed to help HR and People leaders like you get the financial support you need. You’ll get practical, effective tips on: • Understanding and explaining the true benefits of investing in a new HR system and likely return on investment • Positioning HR as a leader of change throughout your business • Ensuring your HR vision fits in with the business strategy • Getting management and key stakeholder buy-in • Building the strongest business case and the most powerful el
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Sage People

Extend your IT Team, Save Money and Reduce Costs

Published By: Dell EMC     Published Date: Feb 14, 2019
Your organization has a small IT team, but you can’t ignore the technology challenges facing your growing business today. You are expected to drive digital transformation, address the needs of a changing workforce and increase business agility. This whitepaper discusses the benefits IT decision-makers at midmarket organizations can achieve by transitioning to a professional support service model that helps them choose the right devices to maximize workforce productivity—and then manage those devices throughout their lifecycle. Read this report from Dell and Intel® Intel Inside®. Powerful Productivity Outside.
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Dell EMC

The Zendesk Customer Experience Trends Report 2019

Published By: Zendesk     Published Date: Feb 20, 2019
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
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Zendesk

Leveraging finance and accounting outsourcing to implement a digital finance function

Published By: RSM US     Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.
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RSM US

Fornecer melhor atendimento ao cliente com o Zendesk

Published By: Zendesk     Published Date: Jan 04, 2019
O Zendesk Support te ajuda a melhorar o relacionamento com seus clientes e a fornecer uma experiência integrada. Melhore a satisfação do cliente, aumente a produtividade do agente, dimensione sua operação de suporte e gerencie melhor sua equipe. Assista à demonstração e aproveite seus esforços de suporte para beneficiar toda a sua empresa.
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Zendesk

Red Hat Enterprise Linux webinar: 4 fixes everyone should know

Published By: Red Hat     Published Date: Feb 22, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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Red Hat

The Red Hat Enterprise linux Subscription Advantage

Published By: Red Hat     Published Date: Feb 25, 2019
Red Hat is a trusted partner to enterprise customers; cloud, software, and hardware suppliers; and the global open source community. A Red Hat® Enterprise Linux® subscription provides customers with direct access to innovation and advocacy—within the open source community and within a certified and trusted network of partners. Red Hat Enterprise Linux provides you with an innovative platform that serves as the foundation for your business. It is hardened, certified, and supported by the Red Hat Product Security team, support teams, and certified engineers. Red Hat supports your timelines and advocates for your requirements so you can focus on the work of your business rather than being your own operating system vendor. We use our leadership in the open source community to do the work that brings you the best of open source. Get direct access to: Technology-driven solutions Emerging technology Experience and support Continuous security Timeline support Download the whitepaper to lea
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Red Hat

IDC: Business Value of Red Hat Enterprise Linux

Published By: Red Hat     Published Date: Feb 25, 2019
Red Hat can help you deliver 348% ROI and achieve agile, high-performing infrastructures Linux® has become the standard operating system for cloud infrastructure as well as the preferred delivery vehicle for modern applications. This is, in part, thanks to it being reliable environment that offers scale, security, and robust application support. Red Hat® Enterprise Linux expands on this trust and credibility by offering a supported, hardened, enterprise environment that delivers on more efficient operational costs, better reliability and availability, and better scalability. These translate into a better return on investment (ROI) for our enterprise customers. IDC’s study, “The Business Value of Red Hat Enterprise Linux,” interviewed 12 organizations to see how they’re using Red Hat Enterprise Linux to support their business operations. These organizations reported that Red Hat provides a cost-effective, efficient, and reliable operating environment. There’s a lot to gain with Red H
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Red Hat

Red Hat Enterprise Linux - datasheet

Published By: Red Hat     Published Date: Feb 25, 2019
Business-critical applications need a platform that is proven to be stable. Red Hat®Enterprise Linux® frees you to deliver meaningful business results through technology by providing exceptional reliability and military-grade security. With a Red Hat Enterprise Linux Server subscription, you gain access to the industry's most extensive ecosystem of partners, customers, and experts that supports and accelerates your success. Read the datasheet to learn more.
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Red Hat

Red Hat Enterprise Linux webinar: 4 fixes everyone should know

Published By: Red Hat     Published Date: Feb 25, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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Red Hat

Free white paper: “Revolutionizing the Professional Services relationship with Time”

Published By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
    
Intapp

Empowering Intelligent Transformation: Lenovo HCI Changes Beam Suntory Forever

Published By: Lenovo - APAC     Published Date: Jan 23, 2019
Headquartered in Chicago, Bean Suntory owns over 70 premium spirit brands from whiskey and rum, to vodka, cognac, tequila, and gin. Beam Suntory generates $4 billion in annual revenues. But that revenue was in danger. The company’s production software, Wonderware, which controls embedded systems driving almost every critical production process, was underpinned by ageing hardware. If it failed, production would come to a grinding—and expensive—halt.Every hour of downtime results in lost production, which can amount to millions of dollars in losses,” says Sanjay Kirtikar, Director Digital Technologies, Beam Suntory. To ensure Wonderware never failed, Beam Suntory implemented hyperconverged clusters integrated with Nutanix Enterprise Cloud Platform software The results were instant and outstanding. Beam Suntory expects a 25-35% cost benefit from lower support and maintenance efforts, and a 50% reduction in power usage.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC

Hyperconverged infrastructure: Preparing Asia’s businesses for the future

Published By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC

Hyperconverged infrastructure: Preparing Asia’s businesses for the future

Published By: Lenovo - APAC     Published Date: Feb 11, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC

SapientRazorfish partners Rackspace to ensure customers migrate successfully to AWS

Published By: Rackspace     Published Date: Mar 07, 2019
SapientRazorfish is a global company that helps organizations in digital business transformation. For these enterprises, cloud migration is a mandate, and SapientRazorfish ensures the desired outcomes are achieved with Rackspace Fanatical Support for AWS services – to provide clients with expertise in planning, architecture services and counseling, migration, deployment, infrastructure maintenance and solution optimization.
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Rackspace

OFX leverages Rackspace’s global support and local expertise to migrate app production to AWS

Published By: Rackspace     Published Date: Mar 07, 2019
Financial services companies migrating to the cloud often need to optimize their infrastructure for innovation and agile delivery. International payments provider, OFX, accomplished this with Rackspace Fanatical Support for AWS, to successfully re-architecture its systems when its application portfolio was migrated from a colocation environment to a highly secure, compliant and scalable environment, on a managed AWS platform.
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Rackspace

4 Reasons to Make a Move Now

Published By: Epicor Software Corporation     Published Date: Jan 09, 2019
To Keep Pace With Your Customers and Competitors, It’s Time to Leave Your Legacy Software Behind. Legacy enterprise resource planning (ERP) systems struggle to keep up with the modern pace of business, and they fail to meet the changing needs of your workforce. Can your leaders quickly find and analyze vital data? Are your employees’ tasks and processes straightforward and efficient? Does your ERP software make it easier to support growth? See how manufacturers upgrading to the latest ERP software from Epicor transform their business by delivering the visibility, efficiency, and productivity essential for sustained growth.
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Epicor Software Corporation

Gartner Magic Quadrant for Mobile Marketing Platforms, July 2018

Published By: Group M_IBM Q119     Published Date: Feb 21, 2019
Mobile marketing platforms facilitate direct marketing on mobile devices by enabling mobile campaign management and activation. These platforms can operate as stand-alone solutions; however, they typically integrate with, or operate alongside, CRM, location/data management, and multichannel marketing hub (MMH) or email marketing platforms. Regardless of how a mobile marketing platform gets deployed, the native or third-party analytics supporting its audience targeting, campaign sequencing, personalization and performance measurement capabilities form the foundation of this technology.
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Group M_IBM Q119

3 Bright Ideas for Increasing Conversions with Customer Engagement

Published By: Moxie     Published Date: Feb 06, 2019
Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone single-channel or point-based product. The content of this ebook focuses on the tangible results of effective customer engagement, along with 3 key components companies need to make it happen.
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customer engagement, digital engagement, ecommerce, customer experience, customer service, customer support
    
Moxie

Microsoft increases call center employee productivity by 10% with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective

Your Checklist for Evaluating Global Managed Services, Including Cloud Services

Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.
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