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Ultimate Software

Published By: SolidFire_NetApp     Published Date: May 10, 2016
Ultimate Software is a leading cloud provider of comprehensive human capital management (HCM) solutions delivered via Software as a Service (SaaS). More than 2,800 customers with employees in 150 countries count on Ultimate’s award-winning UltiPro® suite to unite all aspects of HR, payroll, and talent management throughout the employee life cycle, all supported by powerful reporting and analytics.
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software, network management, network solutions, best practices, business intelligence, productivity, business optimization, application integration
    
SolidFire_NetApp

How Flash Storage is Changing the Economics of SaaS Businesses

Published By: Kaminario     Published Date: May 05, 2016
The most successful Software-as-a-Service (SaaS) businesses adopt infrastructure strategies that deliver the economics, agility, and user experience that support customer acquisition and retention.
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storage management, performance management, best practices, application integration, software protection, business intelligence, infrastructure, business management
    
Kaminario

LogMeIn Rescue vs. TeamViewer Comparison

Published By: LogMeIn     Published Date: Aug 09, 2016
QualiTest Put Rescue and TeamViewer to the Test. Rescue beats Teamviewer in a number of categories. Read on to find out why.
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logmein, logmein rescue, teamviewer, qualitest, remote support, customer service, technical support, remote assistance
    
LogMeIn

Happy Customers, Happy Bottom Line

Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk

How to Provide Global Support

Published By: Zendesk     Published Date: Dec 02, 2016
To provide the highest level of customer service, your support team must decide when to be available. Yes, this could mean 24/7/365. But don’t worry. There are options at hand that will allow you to deliver anytime, anywhere service and get global, fast—regardless of the size of your company.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk

Fornecer melhor atendimento ao cliente com o Zendesk

Published By: Zendesk     Published Date: Jan 04, 2019
O Zendesk Support te ajuda a melhorar o relacionamento com seus clientes e a fornecer uma experiência integrada. Melhore a satisfação do cliente, aumente a produtividade do agente, dimensione sua operação de suporte e gerencie melhor sua equipe. Assista à demonstração e aproveite seus esforços de suporte para beneficiar toda a sua empresa.
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Zendesk

Transforming Yesterday’s Call Center into Tomorrow’s Engagement Center

Published By: Evariant     Published Date: Apr 03, 2017
Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
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patient engagement, call center, improved care continum
    
Evariant

Hyperconverged Infrastructure in the Modern Enterprise

Published By: HPE APAC     Published Date: Feb 23, 2017
Read this extract and the full reports to find out people's perceptions regarding hyperconverged infrastructure and includes overall IT challenges, sentiment around the technology and an in-depth look at key uses cases that are supported by the technology.
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hyperconverged infrastructure, data center, storage, it challenges
    
HPE APAC

Accelerating the Business Value of Flash Storage: A Practical Guide for IT Decision-Makers

Published By: HPE APAC     Published Date: Feb 24, 2017
In this white paper, we will examine the storage challenges faced by businesses. We consider the case for the allflash data center, discuss the importance of a flash-optimized data protection strategy, and provide tips for gaining support from business leaders for your vision.
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flash storage, storage, sata protection, data protection strategy, data center, allflash, best practices
    
HPE APAC

IT Organization Imperatives: Key Behaviors to Drive IT Transformation_Italian

Published By: DellEMC and Intel® Xeon® processor     Published Date: Jun 19, 2017
As an IT organization becomes increasingly agile, both the IT organization and the supported business will see improved results. Read on to find out how you company could follow the same transformation. Intel Inside® per nuove, infinite possibilità.
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it transformation, lob, agile, digital transformation
    
DellEMC and  Intel® Xeon® processor

The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC

Recognizing the 12 Failure Modes in Agile Transformation

Published By: CA Technologies     Published Date: Sep 25, 2017
Agile may be simple, but it still takes work. Often, organizations fail to adopt agile methods for similar reasons, and many of these reasons are cultural. From checkbook commitment and lack of executive support to ineffective retrospectives and bad product ownership, this e-book describes the 12 agile failure modes to avoid so you can succeed with your own agile transformation.
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leadership, workflow, congruence, transition, ca technologies
    
CA Technologies

An Architect's Guide To Microservices

Published By: CA Technologies     Published Date: Sep 25, 2017
These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment. CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.
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api, microservices, digital transformation, performance management, enterprise, developers, ca technologies
    
CA Technologies

Protect Your Data the Way Banks Protect Your Money

Published By: CA Technologies     Published Date: Sep 25, 2017
Enterprise security traditionally relied on a fortress strategy tha locked down user endpoints and created walls around the network. Today, this strategy cannot support or secure the use of mobile devices and SaaS capabilities, which exist outside the fortress. As a result, Chief Information Security Officers (CISOs) have been looking for new solutions that can secure these technologies today, and adapt as threats and business needs change. The credit card industry’s security model is one example that provides a new way to think about risk and contain it—that is, if you can see past the occasional bad rap it’s gotten from attacks and breaches.
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data protection, data security, data optimization, organization optimization, cloud management, virtualization, data center, cloud environment
    
CA Technologies

CA Project and Portfolio Management + CA Agile Central

Published By: CA Technologies     Published Date: Sep 25, 2017
We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies

Citrix and Google Cloud: Where Innovation Gets to Work

Published By: Cisco and NVIDIA Corporation     Published Date: Jun 13, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap. To learn more, download this eBook!
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Cisco and NVIDIA Corporation

An IT Strategy to Support the Modern Analytics-Driven Business

Published By: Dell Server     Published Date: Aug 07, 2018
Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization. Forward-thinking IT organizations are developing new infrastructure strategies to better support high-value analytics workloads with Dell EMC PowerEdge Servers powered by Intel® Xeon® Platinum processor.
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Dell Server

Dell EMC vs. HPE

Published By: Dell Server     Published Date: Aug 08, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® Platinum processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell Server

How Dynamic Infrastructure Accelerates Business Innovation

Published By: Dell Server     Published Date: Aug 08, 2018
This paper provides an overview of the changing dynamics in the business world that demand a new approach to IT infrastructure. It provides a perspective for business managers and executives who are looking for a way to align business and IT by facing the challenges of disruption for better business outcomes. We will discuss the Kinetic Infrastructure from Dell EMC powered by Intel® Xeon® Platinum processor, which is designed to support IT flexibility and business agility. In addition, we will describe the first implementation of kinetic infrastructure on the Dell EMC PowerEdge MX system. The paper will explain how Dell EMC is helping businesses to rethink their data center architecture and accelerate their path towards more agility.
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Dell Server

Simplify IT Support Management with IBM Technology Support Services

Published By: IBM APAC     Published Date: Nov 13, 2018
Expert single-source support across your entire multivendor IT environment, help reduce complexity, decrease costs and ensure availability
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IBM APAC

Forrester Study - The Total Economic Impact™ Of IBM Multivendor Support Services

Published By: IBM APAC     Published Date: Nov 13, 2018
IBM Multivendor Support Services can help organizations lower their overall hardware maintenance expense. The study provides readers with a framework to evaluate the potential financial impact that MVS may have on their organizations.
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IBM APAC

TigerConnect Technical Buyer's Guide

Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect

Red Hat Enterprise Linux webinar: 4 fixes everyone should know

Published By: Red Hat     Published Date: Feb 22, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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Red Hat

Red Hat Enterprise Linux – echter Mehrwert für Ihr Unternehmen

Published By: Red Hat     Published Date: Feb 22, 2019
Linux ist mittlerweile das Standard-Betriebssystem für Cloud-Infrastrukturen sowie die bevorzugte Bereitstellungs-Software für moderne Anwendungen. Dies ist nicht zuletzt auf seine Eigenschaft als zuverlässige Umgebung mit höchster Skalierung und Sicherheit sowie umfassendem Anwendungs-Support zurückzuführen. Neben seiner beeindruckenden Reputation bietet Red Hat Enterprise Linux eine rundum unterstützte und extrem robuste Enterprise-Umgebung, die einen kosteneffizienteren Betrieb, eine höhere Zuverlässigkeit und Verfügbarkeit sowie eine bessere Skalierbarkeit gewährleistet. Dies wiederum bedeutet einen besseren ROI für unsere Enterprise-Kunden.
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Red Hat

Red Hat Enterprise Linux webinar: 4 fixes everyone should know

Published By: Red Hat     Published Date: Feb 22, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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Red Hat
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