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Faster, More Accurate Decisions with IT Operations Analytics

Published By: BMC Software     Published Date: Jul 22, 2015
The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.
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operations analytics, digital enterprise, data, data management, service analytics
    
BMC Software

Five things you don't know about Blockchain but should

Published By: Boardwalktech     Published Date: Jun 05, 2018
Blockchain is reimagining the way enterprises operate. It’s a powerful new enterprise technology that can be used across vertical and application domains to realize greater efficiency, support new business models and revenue sources, and enhance the security and elevate the trust of enterprise transactions.
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Boardwalktech

10 Questions to Ask a Live Chat Provider

Published By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
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bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
    
Bold Software

Support Virtualization: Productivity Gains from Making Remote Support Virtual

Published By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers, bomgar, remote access, server virtualization
    
Bomgar

Quick Guide to Driving Business Value from ITIL Initiatives

Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil
    
Bomgar

Five Ways Box Makes SharePoint Better

Published By: Box     Published Date: Jun 11, 2014
Box, the leader in Enterprise Content Collaboration, helps customers extend their SharePoint environments, quickly and easily meeting employees' needs for mobile productivity and secure external sharing with customers and partners. This whitepaper describes the top five ways that businesses are adding mobility and collaboration to SharePoint with Box.
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box, sharepoint, mobility, collaboration, enterprise content, mobile productivity, mobile support, content management
    
Box

3 steps to IT modernization

Published By: Box     Published Date: Jun 22, 2018
Like other IT leaders, you know you have to modernize your IT infrastructure to become more productive, efficient, agile and competitive. So what's holding you back? Many organizations are still devoting anywhere from 60% to 80% of their time, energy, human resources and budget to supporting legacy systems rather than develop transformative solutions. Our new eBook, Your 3-step roadmap to IT modernization, will help you align your approach to IT with the way your business works today — and the way you will work in the digital age: • Increased mobility, multiple device formats and distributed workgroups • Greater collaboration with outside organizations, including customers, suppliers and partners • Essential enterprise risk management features such as compliance, legal, security and data governance Here you'll learn the three stages of IT modernization — from realigning your infrastructure to updating business processes — so you take the right steps.
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Box

See how cloud capture brings business into the digital age

Published By: Box     Published Date: Jun 22, 2018
These days, everyone's talking about digital transformation. But exactly how does your company get there? Capture is a great place to start — in fact, it's one of the most critical steps to take as you move your business into the digital age. Whether it’s simply using OCR to make content more easily discoverable, adding and enhancing metadata to drive specific processes, or classifying content from the onset for better information governance, capture adds a ton of value to your existing content assets. This ebook details our key takeaways from AIIM's Industry Watch Report, Improving Business Operations in 2017: Capturing Vital Content. We share how cloud-based capture tools are replacing the longstanding legacy of paper-based processes to streamline and speed up the way you do business. Download the ebook to learn: • How the latest capture innovations can support your digital strategy • 5 business processes that benefit most from advanced capture technologies • The key benefits of c
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Box

Empowering Your Mobile Worker

Published By: Box.net     Published Date: Jun 27, 2012
Today's most productive employees are mobile, your IT strategy must be ready to support them with 24/7 access to the business information they need across a range of mobile devices.
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mobile, empoweing your mobile worker
    
Box.net

Managing Information Risk: Why Compliance and Security Must Join Forces

Published By: Brainloop     Published Date: Nov 03, 2011
Online collaboration has allowed companies to leapfrog their competition. But how do they avoid risk? This paper explores options for high-productivity collaboration supporting security and compliance. Must reading for anyone interested in strategic IT and compliance!
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cloud collaboration, cloud security, collaboration application, collaboration environment, data protection, data room, digital rights management, document protection
    
Brainloop

Executive's Guide to Sales Enablement: 3 Stages

Published By: Brainshark     Published Date: Nov 05, 2013
How are you helping to drive revenue? Sales enablement involves collaboration from every part of the organization. This E-book takes an inside look at how today's organizations can impove sales productivity - and put an end to "random acts of sales support."
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue, sales costs, product marketing, content marketing
    
Brainshark

Forrester Report: Digital Customer Experience Trends to Watch 2013

Published By: Bridgeline Digital     Published Date: May 17, 2013
Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.
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forrester, digital customer experience, customer experience management, customer experience trends, digital experiences
    
Bridgeline Digital

How to Survive the Talent Shortage in Healthcare

Published By: Bright Horizons     Published Date: Jun 23, 2017
Big changes are coming to the healthcare industry. Nurses and doctors are retiring at a record pace, just as more women than ever are entering medical school. The shift will result in hospital workforces that will be younger and predominantly female, resulting in greater risk for conflicts between work and families. Download our eBook to learn how dependent care programs help top healthcare providers around the country avoid costly absences and support critical talent goals.
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healthcare recruiting, retention, doctors, nurses, clinicians, dependent care, back-up care, child care
    
Bright Horizons

Video Cloud Helps Puma Drive Customer Engagement Across Every Screen

Published By: Brightcove     Published Date: Sep 17, 2014
PUMA produces and publishes a wide range of video content around the world to support its products but also to bring customers on a journey. While PUMA is known for its cutting-edge products, its brand really comes alive through the context that the company puts the products in and the lifestyle that the brand portrays. PUMA looks to video as an opportunity for engagement and a way to direct customers to a cadence-specific, multiscreen experience.
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video cloud, video content, live video content
    
Brightcove

7 Must Haves for Big Returns on Your Innovation Investment

Published By: Brightidea     Published Date: Feb 05, 2016
What’s in the Paper? We all know innovation is critical to a company’s survival, but how do you execute innovation? Today’s economic climate requires executives to amplify their innovation programs and processes. Innovation program management platforms can – and should – become the backbone of a sustained innovation program, propelling business value. How do you achieve innovation program ROI? With software that supports sustained innovation. Download this paper to learn how! Gain Insights On: - Securing Buy-In and Financial Commitment from Stakeholders - Supporting Processes with Innovation Program Management Software - Maintaining Momentum with Employee Engagement
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Brightidea

10 Hidden Costs of a Premises-Based (PBX) System

Published By: Broadsoft     Published Date: Jun 14, 2017
Many premises-based phone system (PBX) manufacturers claim that the five year costs of their systems are lower than an equivalent cloud alternative. What the premises guys don’t tell you about is all the extra little hidden costs that come as a result of the limitations of the hardware and software in their systems. This guide will provide you with useful questions to ask your PBX manufacturer to ensure that you're getting the full picture on the cost of their system. Questions to Ask During an Evaluation: • Have you sized this system for my peak demand? • Have you factored in the cost of site redundancy? • How many hours of call recording are included? • How is mobility supported? Do calls route in an out of the PBX for call treatment? • What are the annual maintenance costs of the hardware and software in this system? • Which third party systems have you integrated this PBX with?
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Broadsoft

Critical Questions To Ask Your Commerce Marketing Automation Vendor

Published By: Bronto     Published Date: May 18, 2017
With a growing number of marketing application available, marketing terms are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams provide the critical support and services you'll need along the way.
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bronto, integration, e-commerce, marketing automation, platforms, internet retailers, business growth, revenue generation
    
Bronto

2017 Commerce Trends

Published By: Bronto     Published Date: May 18, 2017
Convenience is absolutely critical to succeeding in e-commerce. Any glitches along the path to purchase potentially result in a lost sale. That's one reason we think Apple Pay's new mobile payment feature that uses a fingerprint is going to be a game changer. Its another step in reducing hurdles to online buying. You see it, you select it, you pay with your finger. What could be more convenient? Not interested in Apple Pay? Or unable to use it? At the very least, make sure customers that shop on multiple devices are recognized, no matter which device they log into. Giving them access to their stored information will make for a much smoother checkout.
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bronto, digital marketers, program management, customer support, critical data source, email management, world wide business research, mobile devices
    
Bronto

2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research

Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software

PST Enterprise Data Sheet

Published By: C2C Systems     Published Date: Apr 24, 2013
Download this white paper to see how PST Enterprise enables corporate IT to regain control of distributed corporate email found in PST files to manage compliance, support discovery and minimize risk associated with this data. It enables full discovery of all PST files, regardless of their location or status, and it provides the information needed to take intelligent action on the data within. Such actions include owner determination, in-place retention, data migration, and file copy, move, disconnect and deletion.
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pst enterprise, files, emails, data migration, file copy, distribution
    
C2C Systems

Mainframes are Still Mainstream

Published By: CA Mainframe     Published Date: Sep 12, 2008
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy.
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ca mainframe, mainframe, network management, server hardware, servers
    
CA Mainframe

Enhancing IT Support with Knowledge Management

Published By: CA SM     Published Date: Jun 02, 2008
The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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ca sm, ca service management, service management, knowledge management, custoer service, return on investment, roi, best practices
    
CA SM

Best Practice Recommendations for IT and Telecom Inventory Management

Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence
    
CA SM

Defending Against Insider Threats To Reduce Your IT risk

Published By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
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risk, attack, security, business, access control, anti virus, application security, identity management
    
CA Technologies

A New Vision for High Velocity Application Delivery

Published By: CA Technologies     Published Date: Jun 05, 2014
A report into how an automated lifecycle approach to DevOps supports the agile business
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application delivery, high velocity application delivery, devops strategy, service virtualization, release automation, application performance management, application integration, best practices
    
CA Technologies
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