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Why Today's Digital Teams Need a New Class of Collaboration Tools and Solutions

Published By: Cisco Wireless     Published Date: Apr 14, 2017
Teamwork: In today’s workplace, it’s the new normal. Organizations of nearly all sizes and industries find that activating high-performance teams can deliver dramatic results. These teams, unlike those of the recent past, prominently include people from outside the organization, such as contractors, suppliers, and consultants as well as colleagues in disparate locations. Read this Harvard Business Review study to learn how your organization can respond to todays collaboration challenges: Integrating workers who might be telecommuting or working flexible hours. Reacting to new business drivers such as speed to market, mobility, and globalization. Present collaboration tools that fall short on supporting the depth, pace, and style of teamwork now required to remain competitive.
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Cisco Wireless

Desktop Virtualization: A buyer's checklist

Published By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
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citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla
    
Citrix

Maximize the Advantages of Desktop Virtualization to Drive Business Growth

Published By: Citrix     Published Date: Nov 09, 2012
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, this increases productivity and efficiency for workers. Learn how to maximize virtualization to drive growth
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citrix, desktop virtualization, business growth, xendesktop, it infrastructure, cloud computing, business technology, virtualization
    
Citrix

The Active Advantage: Why Networking Leaders Are Embracing ADC Clustering

Published By: Citrix     Published Date: Apr 16, 2014
Read how Citrix NetScaler 10, the latest version of one of the industry’s most respected ADCs, is the first such appliance to support active-active clustering.
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adc, citrix, netscaler, clustering, ssl, load balancing, data center, racks
    
Citrix

The Active Advantage: Why Networking Leaders Are Embracing ADC Clustering

Published By: Citrix     Published Date: May 08, 2014
This paper provides information on application delivery controllers (ADCs) and how Citrix NetScaler is the first such appliance to support active-active clustering.
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adc, application delivery controllers, citrix netscaler, datacenters, application integration, application performance management, enterprise software, system management software
    
Citrix

Discover why in-app support will be the next era of customer service

Published By: Citrix     Published Date: Nov 04, 2015
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers. Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared? Attend this live webinar to learn: • Ways to evaluate your support center for the mobile world • How new technologies will impact the customer service industry • Why your customer service should offer in-app support options • And more…
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Citrix

Creating 'always-on' Customer Service

Published By: Citrix     Published Date: Oct 20, 2016
This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.
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customer experience, customer relationship, customer service, strategies for digital retail, digital experience, cloud computing, citrix, customer relationship management
    
Citrix

Bringing digital transformation to local government

Published By: Citrix     Published Date: Apr 06, 2017
Local governments face a growing public demand for services, and unprecedented cuts in expenditures. Consequently, their IT departments need to start thinking fresh.This includes supporting fundamental change in council operations, enabled by digital transformation. IT leaders must not only understand what technology can be harmonized and shared, and what must be designed individually for specific needs, but also where legacy IT has become a barrier to change.
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digital, transformation, government, citrix
    
Citrix

Deliver Enterprise Mobility with Citrix XenMobile and Citrix NetScaler

Published By: Citrix NetScaler     Published Date: May 06, 2013
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements. Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
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citrix xenmobile, citrix netscaler, mobility, delivery enterprise mobility, citrix, mobility, knowledge management, enterprise applications
    
Citrix NetScaler

Measuring the Business Impact of Support

Published By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
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citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking, test and measurement
    
Citrix Online

The Next Frontier for Support Centers: Customer Experience Management

Published By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
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citrix online tech, support center, customer experience management, contact center, crm, call center management, call center software, customer interaction service
    
Citrix Online

Best Practices for First-Contact Resolution - Your Performance Driver

Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
    
Citrix Online

Faster Problem Resolution with Efficient Remote Support Capabilities

Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
    
Citrix Online

Remote Service Applications for Professional Services

Published By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
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citrix online technology, remote support, remote access, remote network management, wireless communications
    
Citrix Online

How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools

Published By: Citrix Online     Published Date: Jun 28, 2009
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers.
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goto meeting, social media, citrix, customer support, training, marketing, ebook, facebook
    
Citrix Online

Improving First-Call Resolution with Team Collaboration Technology

Published By: Citrix Online     Published Date: Jun 09, 2010
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
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citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring, remote access, remote network management
    
Citrix Online

Leveraging the Web Collaboration Capabilities within Remote Support

Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration, remote access, remote network management, collaboration
    
Citrix Online

The Basics of Encryption and Compliance

Published By: Citrix ShareFile     Published Date: Feb 06, 2017
Do you know why data encryption is important for your business? Find out how using advanced encryption lets you: - Protect your data and reputation while meeting clients’ expectations. - Support your compliance with industry regulations and ethical obligations. - Eliminate paperwork and other overhead associated with data storage and sharing.
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networking, security, enterprise applications, business technology
    
Citrix ShareFile

Forrester Report: Employee Experience Technology Ecosystem

Published By: Citrix ShareFile     Published Date: Jul 02, 2019
Improving your employees’ experience demands a focus on their daily journey—and the technology you choose has a huge impact. In this February 2019 report from Forrester, you’ll learn how to ask the right questions about your employees’ experience and embrace a technology ecosystem that helps them succeed. The key takeaways from this report include: • Why the EX technology ecosystem is much more than human capital management systems • How flexible systems of work help employees succeed in their daily journeys • Ways that systems of support can nurture, monitor, and recognize employee growth
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Citrix ShareFile

Modern app delivery for an adaptive, optimized network

Published By: Citrix ShareFile     Published Date: Oct 04, 2019
Modern app delivery for an adaptive, optimized network To succeed in today’s cloud-first world, you need to manage and deploy modern applications in parallel with legacy applications. But traditional application delivery controller (ADC) solutions can’t bridge the gap between these two environments. See and hear how you can streamline the delivery of apps, desktops and data into a unified, fully integrated digital workspace experience. Download this brief to find out how you can: • Get one platform for traditional and modern application delivery • Support hybrid and multi-cloud environments • Convert and migrate legacy apps to microservices application architectures
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Citrix ShareFile

How to future-proof your file sharing

Published By: Citrix ShareFile     Published Date: Oct 04, 2019
Your small business is primed for a growing future—but with every new employee and client, you have more files to store and manage. Without a strong file sharing solution, it’s tough for your IT team to manage secure, anywhere access to key files for all your users. The solution is to adopt an enterprise-grade file sharing platform that grows with you. In this e-book, you’ll learn how enterprise-grade file sharing supports your growth with: • More efficient collaboration processes • Streamlined security and compliance • Unified access to files across locations and devices
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Citrix ShareFile

Maximize the advantages of desktop virtualization to drive business growth

Published By: Citrix Systems     Published Date: Oct 08, 2012
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, on more devices, the organization can offer a more attractive work experience to recruit and retain the best candidates and empower them to do their best work.
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citrix, desktop, virtualization, it structure, data, it management, data management, business technology
    
Citrix Systems

Delivering Enterprise Information Securely on Employee iPads

Published By: Citrix Systems     Published Date: Jan 29, 2013
This paper describes the issues that arise when allowing iPad into the enterprise network and the steps IT must take to maintain control. It outlines security considerations, risk mitigation options and the architecture required to support the iPad
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ipad, android, tablet, mobility, byo, smartphone, citrix, knowledge management
    
Citrix Systems

Defend Hidden Mobile Web Properties

Published By: Citrix Systems     Published Date: Nov 10, 2014
We’ve all come to expect the same security, performance and reliability from our mobile applications as we do with native applications. But these apps don’t just run on our mobile devices. They are powered by a variety of backend infrastructure – a hidden but important layer of application components and network devices. NetScaler helps this invisible layer of infrastructure to perform and communicate, improving security as well as quality of service. And by integrating with XenMobile, you can offer greater support and a better experience for mobile users. Learn more about delivering improved security, reliability and performance through mobile environments by reading our full report, Defend Hidden Mobile Web Properties (link).
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mobile, web properties, applications, infrastructure, network devices, performance, communicate, security
    
Citrix Systems

Four reasons to go beyond VMware Horizon with Citrix XenApp and XenDesktop

Published By: Citrix Systems     Published Date: Jul 17, 2015
User-centric approach can meet needs of employees and IT.
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mobility, virtualization, support, efficiency, productivity, application integration, business intelligence, software compliance
    
Citrix Systems
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