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Buyer’s guide to choosing the right remote support tool

Published By: LogMeIn EMEA     Published Date: Oct 11, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
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LogMeIn EMEA

Buying and Using Marketing Automation Systems

Published By: Marketo, INC.     Published Date: Sep 25, 2008
Listen to this free podcast at your desk or on the road and learn the business challenges and problems causing B2B companies to look at marketing automation ... the near-term and longer-term ROI benefits to expect... what key features and capabilities you should look for in a B2B marketing automation system... and more.  Find out what marketing automation can do for your organization—and how to choose the system that’s right for you. Download this free 15-minute podcast now.
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promo code: wp1, marketing automation, marketo, eloqua, salesforce, saas, crm, customer relationship management, crm integration, leads, lead nurturing, lead scoring, lead qualification, lead filtering, lead follow-up, lead management, lead conversion, inbound leads, raw leads, telesales
    
Marketo, INC.

BYOD & the Implications for IT

Published By: NEC     Published Date: Nov 20, 2013
How to Support BYOD without Putting Your Company at Risk
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nec, byod, bring your own device, daas, desktops as a service, it management
    
NEC

CA ARCserve Backup, CA XOsoft Replication, and CA XOsoft High Availability - Virtualization Support

Published By: VMware     Published Date: Feb 26, 2009
CA ARCserve® Backup, CA XOsoft™ Replication, and CA XOsoft™ High Availability provide several key features that enable you to both protect virtualized servers and benefit from server virtualization in your overall recovery management strategy
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ca arcserve backup, ca xosoft replication, ca xosoft high availability, virtualization support, recovery management strategy, virtual machines, vms, vmware consolidated backup (vcb), protecting virtual machines, backup agent, esx server, physical-to-virtual, p2v, disaster recovery hosts, stand-by servers, vss snapshots, security, storage, backup and recovery, storage area networks
    
VMware

CA Project and Portfolio Management + CA Agile Central

Published By: CA Technologies     Published Date: Sep 25, 2017
We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies

CA Technologies Introduces Robust Multicloud Infrastructure Monitoring

Published By: CA Technologies     Published Date: Aug 21, 2017
IDC's research shows that, worldwide, over 70% of enterprise cloud users currently rely on multiple clouds (public and/or private) to support a wide range of applications and workloads. Efficient management of these resources depends on IT operations and DevOps teams having access to consistent, accurate infrastructure performance monitoring data and reporting that span the full set of on-premise cloud infrastructure and public cloud IaaS services. CA Technologies recently announced new capabilities for CA Unified Infrastructure Management (CA UIM) that allow the product to more fully address the monitoring needs of complex multicloud infrastructure as part of delivering on CA's vision to fully enable the agile DevOps in the application economy.
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CA Technologies

CA Technologies Introduces Robust Multicloud Infrastructure Monitoring

Published By: CA Technologies     Published Date: Aug 24, 2017
IDC's research shows that, worldwide, over 70% of enterprise cloud users currently rely on multiple clouds (public and/or private) to support a wide range of applications and workloads. Efficient management of these resources depends on IT operations and DevOps teams having access to consistent, accurate infrastructure performance monitoring data and reporting that span the full set of on-premise cloud infrastructure and public cloud IaaS services. CA Technologies recently announced new capabilities for CA Unified Infrastructure Management (CA UIM) that allow the product to more fully address the monitoring needs of complex multicloud infrastructure as part of delivering on CA's vision to fully enable the agile DevOps in the application economy.
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CA Technologies

CA Technologies Leverages Enterprise Knowledge to Increase Customer Satisfaction and Reduce Costs

Published By: Coveo     Published Date: Nov 13, 2013
This case study details how CA leverages its entire knowledge ecosystem, consisting of more than 70 different systems, to bring relevant content directly into the context of support agents and customers.
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enterprise search, advanced enterprise search, enterprise search solutions, customer service engagement, customer centricity
    
Coveo

CA Technologies Unveils New Mainframe Machine Learning Capabilities at CA World '16

Published By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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CA Technologies

Cabot Partners: Optimizing business value for midsized SAP landscapes with IBM PowerLinux

Published By: IBM     Published Date: Oct 01, 2012
Cabot Partners offers a glimpse into the market trends for SAP adoption in midsize businesses and imperatives for the supporting platform.
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sap, smbs, sap deployment architecture, virtualization, server virtualization, business technology, infrastructure
    
IBM

Cabot Partners: Optimizing business Value for Midsized SAP Landscapes with IBM PowerLinux

Published By: IBM     Published Date: Apr 04, 2013
Cabot Partners offers a glimpse into the market trends for SAP adoption in midsize businesses and imperatives for the supporting platform. A case is made for a simpler virtualized solution, designed for easy installation and operation and cost-effective scaling for growth.
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optimizing business value, midsized sap, landscapes, ibm powerlinux, scaling growth, virtualized solution
    
IBM

Cabot Partners: Optimizing business value for midsized SAP landscapes with IBM PowerLinux; Apr 2012

Published By: IBM     Published Date: Sep 27, 2013
Cabot Partners offers a glimpse into the market trends for SAP adoption in midsize businesses and imperatives for the supporting platform. A case is made for a simpler virtualized solution, designed for easy installation and operation and cost-effective scaling for growth.
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cabot partners, ibm powerlinux, sap, small and medium businesses, smb, sap system landscape, virtualization, linux, powerlinux, powervm, storage, data center, data management, business technology
    
IBM

Calculate your Support team's ROI with Zendesk

Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk

Calculating the ROI of a Learning Management Solution

Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
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silkroad, human resources, learning management, roi, training, development
    
SilkRoad Technology

Calculating the True Cost of RDBMS Ownership and How Sybase ASE Stack Up

Published By: SAP     Published Date: Jul 17, 2012
Relational database management systems (RDBMSs) are systems of software that manage databases as structured sets of tables containing rows and columns with references to one another through key values. They include the ability to optimize storage, process transactions, perform queries, and preserve the integrity of data structures. When used with applications, they provide the beating heart of the collection of business functions supported by those applications. They vary considerably in terms of the factors that impact the total cost of running a database application, yet users seldom perform a disciplined procedure to calculate such costs. Most users choose instead to remain with a single vendor's RDBMS and never visit the question of ongoing hardware, software, and staffing fees.
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sap, infrastructure, database, data management, white paper, management, storage, business functions, backup and recovery, storage management, data integration, data protection, business technology
    
SAP

Campaigner® Email A/B Split Testing Guide – Smart Email Marketers Don't Guess - They A/B Split Test

Published By: Campaigner     Published Date: May 01, 2015
You worked hard creating great products, at least as hard growing a viable business to support them- and perhaps even harder building the interest and trust of all the subscribers who now welcome your marketing emails. With this white paper learn about the importance of A/B testing, which features to look for, how to get started, and how to increase your success rates.
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content marketing, email marketing, smart content, data analytics, crm, customer engagement, email campaigns, a b testing, success rates
    
Campaigner

Can Speaking Avatars Help Your Website?

Published By: SitePal     Published Date: Jul 02, 2007
Discover the benefits and potential pitfalls of using speaking avatars (virtual animated characters) for your small business websites. Learn the best practices to use to increase conversions with a talking character!
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conversion analysis, landing page, landing pages, content personalization, ecommerce, e-commerce, e-business, live support, help desk, online assistance, avatar, online help, web site, sitepal
    
SitePal

Can We Say Next-Gen Yet? State of Endpoint Security - SANS Report

Published By: IBM     Published Date: Jul 15, 2016
"According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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best practices, security, technology, next gen, business analytics, business intelligence, business management
    
IBM

Can We Say Next-Gen Yet? State of Endpoint Security - SANS Report

Published By: IBM     Published Date: Sep 30, 2016
"According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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ibm, security, big fix, endpoint security, sans report, network security, networking, enterprise applications
    
IBM

Can We Say Next-Gen Yet? State of Endpoint Security - SANS Report

Published By: IBM     Published Date: Jan 09, 2017
According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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ibm, security, big fix, endpoint security, sans report, network security, enterprise applications, business technology
    
IBM

Can You Really Support Business Continuity Requirements?

Published By: VMTurbo     Published Date: Mar 25, 2015
Intelligent N+X Redundancy, Placement Affinities, & Future Proofing in the Virtualized Data Center Virtualization brought about the ability to simplify business continuity management in IT. Workload portability and data replication capabilities mean that physical infrastructure failures no longer need impact application services, and they can rapidly be recovered even in the event of complete site failure. However, Enterprises and Service Providers face new challenges ensuring they have enough compute capacity in their virtualized data centers to support their business continuity requirements, while at the same time not over provisioning infrastructure capacity resulting in unnecessary capital expenditure.
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continuity requirements, vmturbo, virtualization, workload portability, data replication, it management, knowledge management, enterprise applications
    
VMTurbo

Carve Tobacco Cessation Out of General Wellness and Improve ROI

Published By: Alere Wellbeing     Published Date: Sep 26, 2011
Offering incentives for tobacco cessation can promote positive behavior change, positively impact your bottom line, and improve employee relations, provided you implement an approach that includes a comprehensive cessation program supported by a positive environment.
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alere wellbeing, human resources
    
Alere Wellbeing

Case story: Want to drive revenue with smarter insights?

Published By: KPMG     Published Date: Nov 13, 2018
Read this to find out how we developed a decision-support tool to help a major transport operator use data and analytics to optimise commercial performance. Discover: what happens when humans are faced with complex decisions how data and analytics can be applied to improve decision making how a decision-support tool works in real life (video) what lessons your business can learn from this case story.
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KPMG

CASE STUDY | Noble Group

Published By: Rackspace     Published Date: May 28, 2019
Noble Group needed to revamp its IT approach to support its technology and global business, which had in-house apps spread across 1,000 different servers around the world. Having worked with Rackspace previously, it had confidence in Rackspace’s expertise in IT transformation, and decided to take up its managed public cloud services for Microsoft Azure, and professional services for cloud migration, performance and scalability. Yet, this resulted in greater gained cost-savings and increased agility, as Noble moved its massive workloads to the Azure cloud with round-the-clock expertise from Rackspace. This proved to be a wise choice. To adapt to Noble Group’s fast changing business model, Rackspace needed to migrate 60 percent of its resources from on-premises infrastructure to Azure, following eight months of planning. At the end of the cloud migration, Noble Group successfully reduced the 2,000 servers from its infrastructure to just 200 servers.
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Rackspace

Case Study: 80% Reduction in Backup Windows for Burris Logistics

Published By: Cohesity     Published Date: Nov 20, 2018
As one of the nation’s largest and most sophisticated controlled-temperature food distribution companies, Burris Logistics offers over 60 million cubic feet of freezer warehousing space in 15 strategic locations along the East Coast. Burris Logistics IT Team manages two data centers, one primary and another DR site that supports multiple remote locations up and down the East Coast. Download this case study to see how Burris Logistics acheived these benefits: - Over 80% reduction in backup windows - 25% CapEx savings and ongoing OpEx savings - Simplified operations with an easy-to-use and manage UI
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Cohesity
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