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Charting a Course for an exceptional customer experience

Published By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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Adobe

Charting a course for an exceptional customer experience.

Published By: Adobe     Published Date: Jun 26, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. Three best practices to design your org for successful experience delivery: 1. Cultivate the right skills and find the right talent for customer obsession 2. Set up org structures that encourage cross channel collaboration 3. Embrace the possibility of using external support to address the challenges of change management
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Adobe

Chat with Chatters - Why Consumers Choose to Chat with Retailers

Published By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
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chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants
    
LogMeIn

Check Yourself Before You "Rec" Yourself

Published By: BlackLine     Published Date: Aug 06, 2018
When did reconciliations become a living nightmare? Demanding deadlines. Strict requirements for review and supporting documentation. Endless piles of reconciliations to approve?that were due yesterday. Reconciliations are one of the most labor-intensive, yet critical controls processes within any organisation. Even the smallest mistake can compromise the integrity of your balance sheet and create discrepancies in your financial close. There is a simpler way to perform your reconciliation process that allows you to focus on analysis, risk mitigation, and exception handling. Join us for this webinar to find out what this is. You will learn how to: Automate daily reconciliations for continuous control and validation Gain better visibility into the quality, accuracy, and timeliness of a reconciliation Develop a seamless and streamlined workflow for preparation, approval, and review
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BlackLine

Cherwell Positioned as the Lone Challenger to ITSSM Vendors

Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software

Cherwell Service Management Software

Published By: Cherwell Software     Published Date: Apr 07, 2016
Cherwell Service Management™ software empowers IT organizations to easily manage their infrastructure at a fraction of the cost and complexity associated with traditional, legacy IT service management software. Designed with a metadata-driven approach, the Cherwell Service Management platform can easily be configured to meet process and integration requirements without writing or touching a single line of code. Furthermore, configurations will never break during version upgrades.
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best practices, customer support, business intelligence, business optimization, business management
    
Cherwell Software

Chicago Public Schools manages 10,000 Macs and reduces support calls by 70%

Published By: Absolute Software     Published Date: Feb 14, 2012
Chicago Public Schools (CPS) pursues a leading approach to integrating technology into the learning experience and provides students with access to computers throughout their education..
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education, absolute, cps, chicago, integration, best practices, enterprise resource planning, project management
    
Absolute Software

Choosing a Learning Management System: The Questions That VET Providers/RTOs Should be Asking

Published By: Instructure     Published Date: Sep 25, 2019
Whether you’re looking to implement your first Learning Management System (LMS) or move from a legacy system, this guide to evaluating different LMSs will support you in your journey towards a simpler and more connected learning experience. While it’s important that you know exactly what you need from an LMS, this is also an opportunity to think laterally, question your processes, and introduce some new ideas or ways of working. A good LMS will put your business in a stronger position by enabling course designers and trainers to innovate, support organisations in maximising return on their investment and help students to succeed and complete courses.
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Instructure

Choosing the Right CMDB

Published By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, business activity monitoring
    
ASG Software Solutions

Choosing the Right ERP System Doesn’t Have to be a Headache

Published By: Epicor Software Corporation     Published Date: Nov 03, 2016
Download the latest ERP Selection Guide designed based on our experience working with thousands of growing businesses all over the world.
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erp, erp system, enterprise resource planning, erp selection, erp evaluation, business system, epicor, tco
    
Epicor Software Corporation

Christiana Care Health System: Healthcare IT Department Develops Project Leaders

Published By: Skillsoft     Published Date: Oct 13, 2011
The IT department for Christiana Care Health Care Systems supports various projects throughout the health system that often require specialized training or expertise in particular IT areas, as well as project management skills. Following a recent reorganization and re-evaluation of job roles, the IT department needed to find a way to train existing staff quickly and cost-effectively to support various information technology needs.
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skillsoft, technology, human resources, christiana care, health care systems, case study
    
Skillsoft

Cinque Modi In Cui Lo Storage All-Flash Trasforma L'it

Published By: DellEMC and Intel®     Published Date: Jul 05, 2017
È tempo di passare a All-Flash. Per i clienti Dell EMC, il 2016 è l'anno del data center All-Flash. Grazie a un'offerta amplissima per combinazione di prestazioni, prezzo e densità, tutti possono approfittare della tecnologia Flash, qualunque sia la dimensione dell'organizzazione. Riduci i costi e la complessità dello storage con prestazioni affidabili e a bassa latenza: scopri come le soluzioni di storage All-Flash Dell EMC supportate da Intel® possono modernizzare il tuo data center. Processore Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, il logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, il logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi e Xeon Inside sono marchi di Intel Corporation o di società controllate da Intel negli Stati Uniti e/o in altri Paesi
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ultrabook, celeron, celeron inside, core inside, intel, il logo intel, intel atom, intel atom inside
    
DellEMC and  Intel®

CIO Perspectives Report

Published By: Cisco     Published Date: Jun 10, 2015
IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. It’s about transforming business processes and driving new business outcomes.
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converge, infrastructure, servers, networking, virtualization, cio, management, employee performance
    
Cisco

CIO QuickPulse Survey Report - Virtualization

Published By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat which highlights the industry move to private cloud technology and hybrid cloud environments through dual-source virtualization wherein companies value security, performance and support in a quest to build the new IT paradigm.
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red hat, virtualization, storage, cloud, cloud data, hybrid cloud, cloud management, platform as a service
    
Red Hat

CIOs strive to harness Big Data while keeping an eye on the bottom line

Published By: Red Hat     Published Date: Jun 09, 2014
Read this whitepaper to learn how Red Hat Storage Server allows CIOs to confidently support business growth, manage cost and risk, capitalize on emerging technologies, and drive future innovation across their organizations.
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red hat, architects, data driven applications, data, storage platforms, storage server, data defined storage platform, big dataa
    
Red Hat

CIOs strive to harness Big Data while keeping an eye on the bottom line

Published By: Red Hat     Published Date: Jun 10, 2014
Read this whitepaper to learn how Red Hat Storage Server allows CIOs to confidently support business growth, manage cost and risk, capitalize on emerging technologies, and drive future innovation across their organizations.
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red hat, architects, data driven applications, data, storage platforms, storage server, data defined storage platform, big dataa
    
Red Hat

Cisco 2016 Annual Security Report

Published By: Cisco     Published Date: Jun 16, 2016
Adversaries and defenders are both developing technologies and tactics that are growing in sophistication. For their part, bad actors are building strong back-end infrastructures with which to launch and support their campaigns. Online criminals are refining their techniques for extracting money from victims and for evading detection even as they continue to steal data and intellectual property.
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security, technology, security tactics, data, application security, internet security, network security appliance, best practices
    
Cisco

Cisco 2016 Annual Security Report

Published By: Cisco     Published Date: Feb 16, 2016
Adversaries and defenders are both developing technologies and tactics that are growing in sophistication. For their part, bad actors are building strong back-end infrastructures with which to launch and support their campaigns. Online criminals are refining their techniques for extracting money from victims and for evading detection even as they continue to steal data and intellectual property.
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technology, infrastructure management, security, network management, network performance, best practices, productivity
    
Cisco

Cisco 2017 Midyear Cybersecurity Report

Published By: Cisco     Published Date: Sep 14, 2017
For nearly a decade, Cisco has published comprehensive cybersecurity reports that are designed to keep security teams and the businesses they support apprised of cyber threats and vulnerabilities—and informed about steps they can take to improve security and cyber-resiliency
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Cisco

Cisco 2017 Midyear Cybersecurity Report

Published By: Cisco     Published Date: Sep 21, 2017
For nearly a decade, Cisco has published comprehensive cybersecurity reports that are designed to keep security teams and the businesses they support apprised of cyber threats and vulnerabilities—and informed about steps they can take to improve security and cyber-resiliency. In these reports, we strive to alert defenders to the increasing sophistication of threats and the techniques that adversaries use to compromise users, steal information, and create disruption. Download this whitepaper to find out more.
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cyber attacks, data protection, it security, security solutions, system protector, web security, analytics
    
Cisco

Cisco 2017 Midyear Cybersecurity Report

Published By: Cisco     Published Date: Dec 27, 2017
For nearly a decade, Cisco has published comprehensive cybersecurity reports that are designed to keep security teams and the businesses they support apprised of cyber threats and vulnerabilities—and informed about steps they can take to improve security and cyber-resiliency. In these reports, we strive to alert defenders to the increasing sophistication of threats and the techniques that adversaries use to compromise users, steal information, and create disruption.
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Cisco

Cisco ACI and Citrix NetScaler: Opening the Way to Data Center Agility

Published By: Citrix Systems     Published Date: Jul 28, 2015
In this white paper we will discuss: • Why data center limitations are restricting business agility. • How Cisco Application Centric Infrastructure (ACI) supports frequent changes in applications and infrastructure. • How Cisco and Citrix® have integrated NetScaler® with ACI to improve data center agility.
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Citrix Systems

Cisco Business Cloud Advisor Adoption Report

Published By: Cisco     Published Date: Feb 23, 2016
Cisco's Business Cloud Advisor provides a source of comparative cloud adoption levels supported by an IDC research model that integrates benchmarks calculated from the responses of over 3,400 organizations that took part in the IDC CloudView survey and analysis supported by IDC's business outcomes research. This analysis of your responses places You with 31% of the overall organizations in the benchmarked group at cloud adoption level 2 – Opportunistic.
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cloud, organization strategies, information technology, networking, wireless, best practices, business activity monitoring
    
Cisco

Cisco CCENT Training Course

Published By: K Alliance, LLC     Published Date: Nov 14, 2008
The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking and our course will help you prepare for passing the certification exam with flying colors. In this training course you’ll learn: Common Physical Components of a Network , Interpreting a Network Diagram and Impact of User Applications on the NetworkTest drive our Unlimited Online IT Training Library for FREE FOR 1 week!
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k-alliance, cisco, cisco certification, it certification, interpreting a network diagram, it career advancement
    
K Alliance, LLC

Cisco Collaboration Flex Plan Meetings-Enterprise Agreement Data Sheet

Published By: Cisco     Published Date: Dec 20, 2018
Cisco® Collaboration Flex Plan gives you access to Cisco’s collaboration products, allowing you to mix and match buying models and deployment models in a single subscription depending on your buying needs. One subscription covers entitlement and technical support for: (a) the cloud services Cisco Webex® Meetings, Cisco Webex Calling, Cisco BroadCloud Calling, and Cisco Webex Teams and (b) the software Cisco Unified Communications Manager and Cisco Meeting Server.
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Cisco
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