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Why Contact Centers Are Essential in a Digital-First World

Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec

Your Checklist for Evaluating Global Managed Services, Including Cloud Services

Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.

Twillio Case Study

Published By: BetterUp     Published Date: Aug 14, 2018
Michelle has been with Twilio for nearly four years, supporting “Twilions” — as employees are affectionately known inside the company — through tremendous growth in both revenue and headcount. “We’re looking at creating a great employee experience at Twilio. We want to provide Twilions with the tools, resources, and experiences they need to innovate, scale, and grow.” BetterUp’s whole person approach was a key part of Michelle’s evaluation process. Most leadership development approaches focus on teaching people what to do. But what they miss is an equal focus on how to be. In contrast, BetterUp’s approach addresses the psychological resources that allow leaders to manage themselves so they have the capacity to manage others. This includes the ability to remain resilient, have a growth mindset, maintain a sense of control, and take risks. Evidence shows that these resources need to be in place for sustainable leadership habits to take root.
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BetterUp

The New Productive Workplace: Mobile Resource Strategy in Midsize Firms

Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The widespread use of mobile devices — smartphones and tablets — provides anytime, anywhere computing and communications resources for individuals worldwide. Both smartphones and tablets have made the transition from a personal resource, acquired and supported by consumers, to a professional resource, provided and supported by employers. For midsize firms around the world, those with 100–999 employees, mobile resources play a key role in improving workplace productivity as well as allowing greater flexibility in how and where work is done. New collaboration resources also allow staff in different locations to work together as efficiently and effectively as staff in the same office. The challenge for IT management is how best to coordinate the different collaborative and mobile resources and provide secure management of mobile devices and collaboration tools while enhancing workforce agility and productivity.
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Hewlett Packard Enterprise

Flexible IT: On-Premise and Cloud-Based Resource in an Effective Hybrid IT Environment

Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
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Hewlett Packard Enterprise

Make IT an engine of innovation - Gen 9 Servers

Published By: HPE Intel     Published Date: Mar 14, 2016
Innovative companies around the world have embraced a modernized, business-centric approach to IT, delivering orchestrated solutions that help achieve better business results. Now, more efficient and agile servers support this innovation by combining compute, storage, and networking resources to manage entire IT environments as programmable elements that are flexibly tailored to meet changing business demands. With HPE ProLiant Gen9 servers, you can redefine your IT infrastructure so that it’s converged, software-defined, cloud-ready, and workload-optimized. HPE ProLiant Gen9 servers can help organizations align IT infrastructures with key business outcomes: running operations efficiently, accelerating IT service delivery, and increasing business productivity and performance.
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HPE Intel

The Content Promotion Manifesto

Published By: Relevance     Published Date: Mar 03, 2016
This manifesto seeks to define content promotion as an industry and to give marketers and communications professionals of all stripes the mindset, framework, and tools they need to secure support, resources, and buy-in to amplify their current content marketing activities.
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relevance, marketing, content, content promotion, content marketing
    
Relevance

Digital District Leadership in 5 Steps

Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Be ready for digital learning today, and tomorrow. Building efficient, impactful, future-ready districts takes planning. Our checklist, Digital District Leadership in Five Steps, helps you get started by asking the questions needed to identify new learning opportunities supported by technology. • How can new content engage students? • How robust is your network? • Do you have the right technology resources across classrooms? Let’s get started now. Download this checklist.
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lenovo, digital district, digital learning, classroom technology, digital classroom, learning opportunities, digital district leadership, student engagement
    
Lenovo and Intel®

DELIVER A SIMPLE AND CONSISTENT DISTRIBUTED ENTERPRISE WITH VXRAIL

Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®

SIMPLIFICATION DE L’ENTREPRISE DÉCENTRALISÉE

Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
    
DellEMC and  Intel®

DAS DEZENTRALE UNTERNEHMEN VEREINFACHEN

Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® Prozessor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, das intel-logo, intel atom, intel atom inside
    
DellEMC and  Intel®

Forrester: 2019 Platform Economy

Published By: Stripe     Published Date: Aug 06, 2019
Platform businesses are reshaping our economy and disrupting entire markets by seamlessly connecting buyers and sellers. However, processing payments and the exchange of value on a platform or marketplace can be challenging. Stripe commissioned Forrester Consulting to evaluate the challenges that platforms and their sellers face, and the solutions they seek. Through a global online survey of 2,030 platform sellers and four in-depth interviews, Forrester found that platforms struggle to provide their sellers with much-needed payment capabilities, reporting, and customer support services with in-house resources alone. Meanwhile, sellers demand that platforms provide these services and will prefer platforms that are service-rich over platforms that are service-poor. KEY FINDINGS • The complexities of managing a platform force executives to divert resources, which stalls growth. • Going global is easier said than done. • Sellers will flock to platforms that simplify the process of sellin
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global payments inc, payment solutions, payment processing, platform as a service (paas), platforms
    
Stripe

Leveraging finance and accounting outsourcing to implement a digital finance function

Published By: RSM US     Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.
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RSM US

Integrated Solution Overview: CA PPM and CA Agile Central

Published By: CA Technologies     Published Date: Nov 02, 2016
Keeping up with the new pace of change requires building agility into your business to adapt to change faster, while carefully overseeing your investments. The integrated solution of CA Project & Portfolio Management (CA PPM) and CA Agile Central (formerly Rally) helps you effectively balance agility and governance by connecting the work of agile teams to your enterprise portfolio. Supporting an evolutionary approach to adopting agile, the solution lets you continue using traditional methods, while growing agile adoption to deliver on portfolio investments faster—with higher quality and predictable business results. A holistic view across all projects helps portfolio managers optimize budgets and resources for maximum return on investment.
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CA Technologies

CA Technologies Introduces Robust Multicloud Infrastructure Monitoring

Published By: CA Technologies     Published Date: Aug 21, 2017
IDC's research shows that, worldwide, over 70% of enterprise cloud users currently rely on multiple clouds (public and/or private) to support a wide range of applications and workloads. Efficient management of these resources depends on IT operations and DevOps teams having access to consistent, accurate infrastructure performance monitoring data and reporting that span the full set of on-premise cloud infrastructure and public cloud IaaS services. CA Technologies recently announced new capabilities for CA Unified Infrastructure Management (CA UIM) that allow the product to more fully address the monitoring needs of complex multicloud infrastructure as part of delivering on CA's vision to fully enable the agile DevOps in the application economy.
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CA Technologies

CA Technologies Introduces Robust Multicloud Infrastructure Monitoring

Published By: CA Technologies     Published Date: Aug 24, 2017
IDC's research shows that, worldwide, over 70% of enterprise cloud users currently rely on multiple clouds (public and/or private) to support a wide range of applications and workloads. Efficient management of these resources depends on IT operations and DevOps teams having access to consistent, accurate infrastructure performance monitoring data and reporting that span the full set of on-premise cloud infrastructure and public cloud IaaS services. CA Technologies recently announced new capabilities for CA Unified Infrastructure Management (CA UIM) that allow the product to more fully address the monitoring needs of complex multicloud infrastructure as part of delivering on CA's vision to fully enable the agile DevOps in the application economy.
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CA Technologies

A Platform For Modernizing Java Applications

Published By: JBoss Developer     Published Date: Oct 21, 2016
Java applications have been a central technology for enterprises for two decades. This wealth of data, functionality, and knowledge are critical to enterprises. With Java-based applications, modern development can build on a platform that enables cloud-native architectures while simultaneously supporting existing applications. This combination of traditional enterprise-wide monoliths and cloud-based application deployment allows organizations to take advantage of existing knowledge and resources while actively moving toward newer application models.
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middleware, java, big data, analytics, mobile development, database development, cloud computing
    
JBoss Developer

Lenovo Flex System™ - The Next Generation in Blades

Published By: Lenovo     Published Date: Jul 07, 2015
Lenovo® Flex System™ — powered by Intel® Xeon® processors — is the newest blade infrastructure design with the attributes that support soft ware-defi ned infrastructure and virtualization better than any competitor. It delivers key benefits better than any competitor: • Reduces capital and operational costs with consistent hardware/software deployment and the ability to simply scale workloads with the highest VM capacity and performance. • Increases agility with simplified rapid deployment and ongoing management to add, change, or move workloads with their associated resources. • Improves efficiency and increases space, power, and cooling with the leading compute, storage, and network density. Download Now! Sponsored by Lenovo® and Intel®"
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lenovo, flex system, network density, operational costs, software deployment, software development, it management, knowledge management
    
Lenovo

Cloud Management: Why Adoption is Growing

Published By: VMWare EMEA     Published Date: Oct 23, 2017
To meet the challenges of managing such a complex environment, IT teams need an enterprise-ready cloud management platform that can support multivendor environments, automate application and service delivery, and facilitate operations and governance. VMware provides an enterprise-ready cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud, and supports cloud management requirements across Day 1 and Day 2 operations for compute, storage, network and application level resources. The VMware solution is in use today across a wide range of industries and use cases, delivering benefits such as faster provisioning, optimized IT operations, and lower capital spending. To learn more about the VMware cloud management platform, visit http://www.vmware.com/virtualization/ cloud-management.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA

Location Platform Index: Mapping and Navigation

Published By: HERE Technologies     Published Date: Aug 28, 2019
Mapping, tracking, positioning and real-time data arekey to supporting defense and intelligence initiatives. Governments and agencies need location data they can trust to track and adjust fixed and mobile resources to address rapidly changing events and circumstances. With Ovum's Location Platform Index: Mapping and Navigation, agencies can assess location platform industry leaders and identify the platform that best meets their product development demands. This year, HERE Technologies cemented its role as the industry leader, earning the highest ranking, and besting Google, for the second time in a row. Download your free report to learn: The relative strengths and weaknesses of each vendor, including data, enablers and features Vendor strategies to keep up with changes in technologies and trends The specific workings of the location platform market, and to better understand what constitutes a healthy location platform and which provider offers the correct portfolio and the necess
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data, platform, mapping, developers, index, vendors, capabilities, maps
    
HERE Technologies

Beyond The Myths of the Digital Native

Published By: Fujitsu     Published Date: Feb 26, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new tools and platforms are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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digital, native, social, entertainment, technology, academic, fujitsu
    
Fujitsu

Big Data Integration And Hadoop

Published By: IBM     Published Date: Apr 18, 2017
Apache Hadoop technology is transforming the economics and dynamics of big data initiatives by supporting new processes and architectures that can help cut costs, increase revenue and create competitive advantage. An effective big data integration solution delivers simplicity, speed, scalability, functionality and governance to produce consumable data. To cut through this misinformation and develop an adoption plan for your Hadoop big data project, you must follow a best practices approach that takes into account emerging technologies, scalability requirements, and current resources and skill levels.
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data integration, data security, data optimization, data virtualization, database security, data migration, data assets, data delivery
    
IBM

Funding Sources for Language Learning

Published By: Rosetta Stone     Published Date: Aug 18, 2016
Demand continues to increase for language-learning programs and the funds needed to support them. This infographic can help you identify the resources you need to help your language program succeed.
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Rosetta Stone

Funding Sources for Language Learning

Published By: Rosetta Stone     Published Date: Nov 28, 2016
Demand continues to increase for language-learning programs and the funds needed to support them. This infographic can help you identify the resources you need to help your language program succeed.
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Rosetta Stone

Break Away to Efficient, Responsive Project and Portfolio Management

Published By: CA Technologies     Published Date: Feb 13, 2015
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT. As a result, you face growing demands for mobile technology-based apps and services – on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
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portfolio management, mobile technology, project management, consumerization, decision making
    
CA Technologies
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