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The State of IT Systems Management

Published By: Kaseya     Published Date: Aug 10, 2010
IT professionals need to support users through innovative and cost-efficient IT services but currently lack the budget, staff and tools to meet their goals.
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kaseya pps, automation framework, systems management, it systems management pain points, roi, user satisfaction, automation, it platform, business management, business process automation, business process management, customer satisfaction, return on investment, system management software
    
Kaseya

Revolution VDI Storage

Published By: EMC Corporation     Published Date: May 27, 2014
Virtual Desktop Infrastructure (VDI) holds the promise not only of consolidating desktop computing into the data center for improved manageability, efficiency, and security, but also for supporting new services such as bring-your-own device and desktop mobility.
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emc, vdi, flash strategy, storage solutions, data center, it management
    
EMC Corporation

The Forrester Wave™: Subscription Billing Platforms, Q4 2015

Published By: Aria Systems     Published Date: May 03, 2016
In Forrester’s 40-criteria evaluation of subscription billing platform solutions, we identified the eight most significant vendors in the category — Apttus, Aria Systems, Digital River, goTransverse, Recurly, SAP hybris, Vindicia, and Zuora — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness professionals select the right partner as they seek to develop and support alternative business models for both existing and new products and services.
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Aria Systems

Build HIPAA Eligible Solutions with AWS and APN Partners

Published By: AWS     Published Date: Aug 23, 2018
AWS supports healthcare organizations with HIPAA Eligible Services and the AWS Healthcare Compliance program. AWS products and services are being used by many customers that handle electronic patient health information (PHI) to build solutions that meet HIPAA and HITRUST regulatory requirements for cloud-based workloads. In this webinar, you’ll learn how AWS HIPAA Eligible Services can help you build secure workloads to handle PHI in compliance with HIPAA and HITRUST standards. AWS Healthcare experts will be joined in this webinar by AWS Partner Network (APN) Partners ClearDATA and Cloudticity.
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AWS

Accelerating Digital Transformation with Modern Integration

Published By: AWS     Published Date: Nov 16, 2018
"Today’s technology advances at a fast rate. Attempting to adopt modern architectures can uncover a knowledge gap with developers, who might be unfamiliar with new architecture patterns and frameworks. This includes adopting cloud-native architectures to help with greater efficiency and cost benefits. TIBCO’s integration solutions helps enable you to create an environment that simplifies the building of cloud-native applications, with support for modern architectures, such as microservices, event-driven APIs, serverless, and edge deployment. Download this solution brief to see how you can help accelerate your development on AWS cloud by: • Helping reduce your costs with modern application microservices and functions • Seamlessly migrating your integration workloads to Amazon Elastic Container Service using out-of-the-box migration utilities • Connecting your cloud, on-premises, and edge data sources, regardless of data formats "
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AWS

Considerations for Building a Healthcare Sector Private Optical Network.

Published By: Ciena     Published Date: Nov 15, 2016
"In healthcare, as the trends supporting eHealth accelerate, the need for scalable, reliable, and secure network infrastructures will only grow. This white paper describes the key factors and technologies to consider when building a private network for healthcare sector enterprises, including: Transport Network Equipment Outside Fiber Plant Converged Platforms Reliability, Redundancy, and Protection Reconfigurable Networks Management Software Security Services, Operation, Program Management, and Maintenance Download our white paper to learn more."
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packet networking, packet networking portfolio, packet optical hie network, packet-optical transport, patient data security, private and hybrid cloud, private optical network for healthcare, private optical network for hospitals, rapidly growing bandwidth, real-time telesurgery video and data, remote imaging and diagnosis, simplify healthcare network operations, telehealth and telemedicine, telesurgery and video diagnosis, transfer massive imaging files, transmitting full-body mri images, transmitting genome data, transport network equipment, value-based care models, wan and lan convergence reduces
    
Ciena

Creating REST APIs to Enable Your Connected World

Published By: CA Technologies EMEA     Published Date: May 23, 2018
To move your business from its current state to the connected enterprise, you have to define a common API to your database and other systems, while providing the infrastructure to support the new model. The new systems must incorporate the security safeguards while ensuring the infrastructure can support the new growing, but variable, load. With the rapid adoption of mobile and web-based services across the industry, the REST architecture has emerged as the de facto standard for API integration across systems. This white paper addresses the concepts of REST, creating REST APIs for your databases and integrating with other systems: • What is REST? • Why use REST for database access? • Building REST infrastructure for database access • The REST enabled database • Integrating REST with other services • Criteria for selecting REST services platform
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CA Technologies EMEA

IDC - Business Value of JBoss Fuse WP

Published By: Red Hat     Published Date: Jun 19, 2019
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration. IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by:
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Red Hat

Microsoft increases call center employee productivity by 10% with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective

Privileged access management maturity model per la digital transformation

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
La sfida Come ci si può aspettare, le aziende che intraprendono un percorso di digital transformation devono affrontare maggiori problemi correlati a rischi e sicurezza. Le iniziative di digital transformation aumentano inevitabilmente il numero dei punti di accesso all'infrastruttura aziendale che sfuggono ai controlli esistenti, sono accessibili a un numero superiore di set di identità diversi e proliferano all'interno di un'infrastruttura distribuita e dinamica. L'opportunità Conoscere i propri utenti con privilegi significa conoscere i rischi. Di per sé, gli strumenti di privileged access management devono essere in grado di supportare l'automazione nel processo di autorizzazione e garantire la scalabilità attraverso il supporto di operations dinamiche e infrastrutture effimere, come gli account amministrativi Amazon Web Services (AWS) per le identità umane.
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CA Technologies EMEA

Modèle de maturité de la gestion des accès à forts privilèges pour la transformation numérique

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Défi Les organisations engagées dans un processus de transformation numérique sont davantage préoccupées par des questions liées au risque et à la sécurité, ce qui n’a rien de surprenant. Les initiatives de transformation numérique entraînent inévitablement une augmentation du nombre de points d’accès à l’infrastructure de l’entreprise qui se situent en dehors des contrôles existants et sont accessibles par des identités plus nombreuses et plus variées qui prolifèrent à l’intérieur d’une infrastructure distribuée et dynamique. Solution Connaître vos utilisateurs privilégiés, c’est connaître vos risques. Les outils de gestion des accès à forts privilèges doivent eux-mêmes être en mesure de supporter l’automatisation du processus d’autorisation et permettre l’évolutivité grâce à la prise en charge des opérations dynamiques et de l’infrastructure éphémère, comme les comptes d’administration AWS (Amazon Web Services) pour les identités humaines.
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CA Technologies EMEA

Hybrid Will Be the New Normal for Next Generation Enterprise WAN

Published By: Riverbed     Published Date: Apr 24, 2015
Read this white paper to learn how to: • Architect an integrated WAN to support evolving application deployment models using the Internet in concert with MPLS. • Create a WAN solution that can optimize traffic flows between the Internet and the MPLS for all applications and between both internal and external users. • Deploy a solution across all independent network services that can monitor, report, control and optimize end-to-end path forwarding for all endpoints.
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enterprise wan, integrated wan, public cloud services, connectivity, application performance, networking, software development, it management, wireless
    
Riverbed

The Future of Your Network is Software-Defined Presented by Forrester and Riverbed

Published By: Riverbed     Published Date: Nov 30, 2016
An imperative for many enterprises is to undergo a digital transformation to develop new business models, engage better with customers and employees, and remain competitive. Underpinning this transformation is the use of cloud services, which support the rapid innovation and responsiveness required in the digital age. Unfortunately, current enterprise networks tasked with delivering these innovative services are complex, rigid, costly, and were not built for the speed and flexibility needed in the cloud and digital era. As a result, many organizations are challenging the status quo of traditional networking by taking a software-defined approach. Watch this webinar featuring research from Forrester to discover: * Trends that are compelling 90% of organizations to evolve their networks * Why SD-WAN is a critical enabler of digital transformation * Key capabilities companies look for in an SD-WAN solution
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Riverbed

Why digital transformation is redefining how people, technology and devices interact in healthcare

Published By: ALE     Published Date: Dec 05, 2018
A highly resilient data and communications network that supports easy accessibility and cost efficiency is a requirement for hospitals and medical facilities that seek to leverage technology to digitally transform their processes. Alcatel-Lucent Enterprise (ALE) provides a broad range of robust and secure networking, infrastructure and communication products and services to connect patients, caregivers, staff and the entire healthcare ecosystem. ALE specialized data and communications networks for healthcare providers optimize the care pathway through improved communications and more efficient processes to provide more timely, safe and effective care. To find out more download this whitepaper today.
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ALE

The Core Network Services Disconnect

Published By: Infoblox     Published Date: Feb 03, 2009
Today’s networks support more applications, traffic, users, and devices than ever before – a trend that only increases on a daily basis. At the heart of all IP networks live core network services, like DNS, DHCP, and  RADIUS that are crucial for keeping traffic flowing, users connected, and applications available.
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infoblox, core network services, dhcp, ip networks, radius, ip address assignment, ipam, ip telephony, networking, network management, tcp/ip protocol
    
Infoblox

How Can VMware & CA Help Maximize Availability, Business Value & Resiliency of IT Infrastructure?

Published By: VMware     Published Date: Feb 26, 2009
VMware Virtual Infrastructure and CA Recovery Management (CA ARCserve Backup and CA Xosoft products) team up to deliver higher availability and risk-resistance for business-critical information and applications, while lowering management and operational costs and complexity.
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vmware, it infrastructure, virtual infrastructure, ca recovery management, business critical information, business continuity, disaster recovery, high availability, operational costs, virtual infrastructure, multi-processor support, virtual machines, disk-to-disk-to-tape, multiple operating systems, value-enhancing services, security, storage, storage virtualization, return on investment
    
VMware

The State of Support Services 2015

Published By: LogMeIn     Published Date: Jul 18, 2014
This report will explore some of the support services issues, and how support organizations can make the shift needed to meet their customers' needs.
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logmein rescue, support services, customer support, reoporting, system management, network management, network performance management, mobile computing, sales & marketing software, content management system, desktop management, business technology
    
LogMeIn

Revolutionising Support Interactions with Video

Published By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
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video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction, customer service organisation, customer interaction service, customer relationship management, customer service, video conferencing, workforce management
    
LogMeIn

CDW Total Mobility Management Support Services

Published By: CDW     Published Date: Oct 10, 2013
Let CDW’s Total Mobility Management experts help address your mobility needs with the right mix of solutions, services and support.
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managed mobility, mobility management, support services, cdw, solution architects, managed mdm services, mdm administration, help desk, mobile solutions, airwatch, mobileiron, mobile workers, smart phones, mobile computing, mobile data systems, wireless phones, business technology
    
CDW

Magic Quadrant for IT Service Support Management Tools

Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, call center management, call center software, customer interaction service
    
LogMeIn Rescue

Measuring Customer Satisfaction with Support Services

Published By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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logmein, customer satisfaction, support services, service experience, hdi, technical support, customer interaction service, customer service, customer experience management, business technology
    
join.me

Eight steps to cloud-native application

Published By: Red Hat     Published Date: Mar 28, 2019
Digital business requires a culture of organizational agility, as the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. Most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, so they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. The cloud-native approach modernizes existing applications and builds new applications based on cloud principles, using services and adopting processes optimized for the agility and automation of cloud computing.
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Red Hat

Kinder Design Inc. uses SOLIDWORKS Premium to reduce development time and streamline production

Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Kinder Design Inc., a design and engineering services consulting firm, developed the Lift Top — an adjustable desktop table which enables users to comfortably work in either a sitting or standing position. With SOLIDWORKS Premium software, the firm automated the design process, cut development time and reduced the number of prototypes. This case study shares how Kinder Design implemented SOLIDWORKS Premium design and analysis software to support services and drive innovative product development.
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kinder, design, solidworks, development, streamline, production
    
Dassault Systemes SolidWorks Corp.

Un écosystème marketing tourné vers l'agilité

Published By: Oracle     Published Date: Apr 05, 2018
Les fonctions marketing et informatique font plus que jamais la paire. Aujourd'hui, l'agilité des entreprises se mesure à l'aune de la flexibilité opérationnelle de leurs outils marketing. Pour découvrir les possibilités ouvertes par les nouvelles technologies dans le domaine du marketing, lisez notre « Guide des technologies marketing ». Au sommaire : Les technologies du paysage marketing actuel Les nouveautés de l'automatisation marketing Le rôle de vos contenus et des réseaux sociaux dans votre stratégie globale Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry. All information that you supply is pro
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Oracle
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