support services

Results 126 - 150 of 240Sort Results By: Published Date | Title | Company Name

Livre Blanc | Workday réinvente les solutions HCM

Published By: Workday France     Published Date: Apr 19, 2018
Actuellement, le lieu de travail et l'employé connaissent de profonds changements. Les entreprises ont compris que pour relever ces challenges et rester compétitives, elles doivent changer la façon dont elles gèrent leur ressource la plus précieuse : leurs employés. Mais leur tâche est rendue particulièrement difficile par les outils obsolètes et rigides qui, du moins jusqu'à maintenant, étaient utilisés pour gérer la main d'œuvre : les systèmes sur support papier et formulaire, les outils de bureautique (tableurs et documents Word), ainsi que les applications logicielles ERP à grande échelle. Les services RH sont particulièrement surchargés. Ils passent en effet beaucoup trop de temps sur les tâches administratives et de conformité au détriment du recrutement et de la fidélisation des meilleurs talents
Tags : 
    
Workday France

Location intelligence - shaping the future of mobility

Published By: HERE Technologies     Published Date: Mar 25, 2019
In the future, people won’t necessarily want to own cars, but they’ll need personal mobility. The mobility ecosystem can support a range of different services, but in the near-term, many of these nascent businesses face a range of operational challenges as they bid to grow and become profitable. This ebook explores the fundamental needs of new mobility providers as they target business improvements, looks at their considerations as they forge key technology partnerships, and shows how HERE's Auto Mobility Operations solution can help mobility services meet those requirements. This ebook will help you understand how Auto Mobility Operations helps: • Enable the creation and integration of key location features as applications for mobile operating systems through use of the HERE Mobile SDK • Manage and efficiently operate fleet assets with HERE Location Services, providing fresh, high-quality and global location-based data • Create a frictionless and compelling UX - with APIs, mapping
Tags : 
auto, mapping, location data
    
HERE Technologies

Location intelligence - shaping the future of mobility

Published By: Here Technologies     Published Date: Apr 02, 2019
In the future, people won’t necessarily want to own cars, but they’ll need personal mobility. The mobility ecosystem can support a range of different services, but in the near-term, many of these nascent businesses face a range of operational challenges as they bid to grow and become profitable. This ebook explores the fundamental needs of new mobility providers as they target business improvements, looks at their considerations as they forge key technology partnerships, and shows how HERE's Auto Mobility Operations solution can help mobility services meet those requirements. This ebook will help you understand how Auto Mobility Operations helps: • Enable the creation and integration of key location features as applications for mobile operating systems through use of the HERE Mobile SDK • Manage and efficiently operate fleet assets with HERE Location Services, providing fresh, high-quality and global location-based data • Create a frictionless and compelling UX - with APIs, mapping
Tags : 
auto, mapping, location data
    
Here Technologies

Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, magic quadrant, contact center infrastructure, worldwide, support center, networking
    
Cisco

Magic Quadrant for IT Service Support Management Tools

Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
Tags : 
saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software

Magic Quadrant for IT Service Support Management Tools

Published By: ServiceNow     Published Date: Oct 13, 2015
IT service support management tools help infrastructure and operations organizations manage the consumption of IT services.
Tags : 
service support, management tools, software, best practices, business intelligence, business management, system management software
    
ServiceNow

Magic Quadrant for Managed Security Services, Worldwide

Published By: IBM     Published Date: Jan 09, 2017
Security managers should evaluate MSSPs for enterprise scale operations, multinational and local presence, and effective threat management and compliance capabilities. Use this Magic Quadrant to evaluate MSSPs to support global service requirements, regional presence and leading-edge services.
Tags : 
ibm, security, maturity, gartner, magic quadrant, managed security services, enterprise applications, business technology
    
IBM

Make Customers the Center of Attention with Microsoft Dynamics CRM

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM is a powerful tool for your sales and marketing teams, but it is more than just a contact management solution. In this webcast, we explore how Microsoft CRM is a flexible, integral part of your enterprise, supporting sales, marketing, customer service, manufacturing, and professional services. We describe how you can configure Microsoft CRM to work the way your business does, and we illustrate its many benefits.
Tags : 
contact management, crm tool, crm, sales tool, business integration, microsoft dynamics, microsoft, dynamics crm, microsoft crm, business activity monitoring, business process management, customer relationship management, sales & marketing software
    
Microsoft Dynamics

Make Your Infrastructure Data Ready with NetApp

Published By: NetApp     Published Date: Mar 29, 2017
Your IT team is struggling with aging, inflexible, and complex infrastructure and processes that make it difficult to support new business needs or take advantage of cloud.  Learn how you can transform your data infrastructure using flash storage to meet service level performance and availability, enabling your team to focus on the delivery of new applications and services.
Tags : 
netapp, database performance, flash storage, data management, cost challenges
    
NetApp

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience

Published By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
Tags : 
oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy, buyer experience, data management, research
    
Oracle

Managing the Complexity of Today’s Hybrid IT Environments

Published By: Kaseya     Published Date: Aug 25, 2014
Although providing significant business benefits, recent technological advances in mobility, cloud computing and big data have also dramatically complicated the task of managing IT resources. Mitigating the challenges associated with these technologies allows IT organizations to satisfy existing SLAs and leverage technology to support innovative new services which are designed to improve productivity, collaboration and customer satisfaction. Download now to learn about Kaseya's solutions!
Tags : 
kaseya, hybrid it, business, big data, cloud, slas, technology, it management, business technology
    
Kaseya

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn     Published Date: Feb 06, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
Tags : 
customer satisfaction, support organizations, technical support, products, services, business technology
    
LogMeIn

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn     Published Date: Sep 04, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
support services, logmein, rescue, hdi research corner, service experience, technical support, satisfaction, organizational satisfaction, best practices, business management, call center management, customer satisfaction, customer service
    
LogMeIn

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, call center management, call center software, customer interaction service
    
LogMeIn Rescue

Measuring Customer Satisfaction with Support Services

Published By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
Tags : 
logmein, customer satisfaction, support services, service experience, hdi, technical support, customer interaction service, customer service, customer experience management, business technology
    
join.me

Mehr Agilität mit der richtigen Marketingtechnologie

Published By: Oracle     Published Date: Apr 05, 2018
Eine effektive Zusammenarbeit zwischen Marketing und IT ist wichtiger denn je und hängt zunehmend von der Flexibilität der Marketingtools ab. Hierbei spielt die Technologie eine zentrale Rolle. Unsere ‚Anleitung zum Aufbau Ihrer Marketingtechnologie‘ verrät, wie Sie Ihre Marketingstrategie mit der richtigen Technologie optimieren:: • Gewinnen Sie neue Perspektiven zum Einsatz von Technologie im Marketingbereich • Informieren Sie sich über neue Entwicklungen zur Automatisierung im Marketingbereich • Integrieren Sie Content und soziale Netzwerke in Ihre Gesamtstrategie Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computi
Tags : 
    
Oracle

Microsoft increases call center employee productivity by 10% with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
Tags : 
    
Gameffective

Mission-Critical Support Services: Experience the differences.

Published By: Stratus Technologies     Published Date: Nov 11, 2009
You probably know Stratus Technologies' fault-tolerant ftServer systems and services for delivering uptime of nearly 99.9999% for the world's most essential applications. What you might not know is how effectively - and how simply - our mission-critical Support Services let your enterprise protect this industry-leading availability. Our focus on preventing downtime and data loss brings you much more than basic break-fix support. If you're used to average server support, get ready to experience meaningful differences. One example: It's not uncommon for Stratus Support Services to identify problems before our customers do. Stellar satisfaction ratings of 96% or higher show the value our clients place in these services.
Tags : 
activeservice, stratus, fault tolerance, ftserver, application management, virtual technician, application integration, application performance management, business activity monitoring, business management, project management
    
Stratus Technologies

Modern Monitoring 1: Actionable Guidance for IT Operations and DevOps Practitioners

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Welcome to the very first edition of Modern Monitoring, a collection of articles and insights designed to help IT operations and DevOps professionals deliver more resilient, supportable and high-performance IT services. It’s perhaps a sign of the times that monitoring as a discipline is receiving much more attention within the biz tech community. And deservedly so. The new distributed application architectures being built, together with the dizzying pace of software delivery, demand new approaches in what’s traditionally been perceived as a “keeping the lights on” IT practice. Of course, there’s no better way to consider monitoring than to draw parallels with other practices in related fields. It’s why we’ve included a couple of pieces with a distinct aeronautical flavor that discuss importance of instrumentation and contextual awareness.
Tags : 
    
CA Technologies EMEA

Modern app delivery for an adaptive, optimized network

Published By: Citrix ShareFile     Published Date: Oct 04, 2019
Modern app delivery for an adaptive, optimized network To succeed in today’s cloud-first world, you need to manage and deploy modern applications in parallel with legacy applications. But traditional application delivery controller (ADC) solutions can’t bridge the gap between these two environments. See and hear how you can streamline the delivery of apps, desktops and data into a unified, fully integrated digital workspace experience. Download this brief to find out how you can: • Get one platform for traditional and modern application delivery • Support hybrid and multi-cloud environments • Convert and migrate legacy apps to microservices application architectures
Tags : 
    
Citrix ShareFile

Modernizing IT Infrastructure to Empower Business

Published By: HPE APAC     Published Date: Jun 16, 2017
The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility. Read on to find out more.
Tags : 
    
HPE APAC

Modèle de maturité de la gestion des accès à forts privilèges pour la transformation numérique

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Défi Les organisations engagées dans un processus de transformation numérique sont davantage préoccupées par des questions liées au risque et à la sécurité, ce qui n’a rien de surprenant. Les initiatives de transformation numérique entraînent inévitablement une augmentation du nombre de points d’accès à l’infrastructure de l’entreprise qui se situent en dehors des contrôles existants et sont accessibles par des identités plus nombreuses et plus variées qui prolifèrent à l’intérieur d’une infrastructure distribuée et dynamique. Solution Connaître vos utilisateurs privilégiés, c’est connaître vos risques. Les outils de gestion des accès à forts privilèges doivent eux-mêmes être en mesure de supporter l’automatisation du processus d’autorisation et permettre l’évolutivité grâce à la prise en charge des opérations dynamiques et de l’infrastructure éphémère, comme les comptes d’administration AWS (Amazon Web Services) pour les identités humaines.
Tags : 
    
CA Technologies EMEA

Multivendor IT Environment Dangling by a Thread?

Published By: IBM     Published Date: Jul 07, 2015
This Technical Support Services infographic explains how IBM can help you manage your multivendor IT environment.
Tags : 
multivendor, it environment, performance, software activities, virtualization, operating systems, it management
    
IBM

On Demand Webcast: Manage your Cloud Services with IBM SmartCloud Orchestrator

Published By: IBM     Published Date: Jul 25, 2014
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
Tags : 
ibm, ibm smartcloud, cloud services, application management, cloud computing, networking, storage, deployment, lifecycle management, network management
    
IBM

On the Radar: Intralinks

Published By: Intralinks     Published Date: Jan 16, 2015
In their newly released report, “On the Radar: Intralinks,” MWD Advisors probes 10 key questions about how Intralinks VIA™ supports workforce mobility by giving organizations the controls to manage and secure business data, wherever it goes. This On the Radar briefing note follows a simple “ten questions” format, designed to provide a concise but thorough overview of a company and its products and services, answering the simple questions like: “Why is it interesting?” “What’s Next?” “Should I consider it?” You’ll learn how organizations should consider the benefits of an enterprise- grade content collaboration solution that’s designed to embrace workforce mobility “but with the security of administrative controls that make it much easier to manage that collaboration and maintain an audit trail.” Download the MWD report and find out why Intralinks VIA “…keep[s] IT and compliance officers happy, while not cramping end users’ mobility.”
Tags : 
workforce mobility, manage and secure, business data, enterprise, collaboration solution, security, enterprise applications
    
Intralinks
Start   Previous    1 2 3 4 5 6 7 8 9 10    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.