systems management

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eBook: Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys

Migrating from MobileIron to VMware Workspace ONE

Published By: VMware     Published Date: Jan 05, 2018
Few network and IT managers look forward to migrating critical systems and solutions from one vendor to another, but it is often an essential step forward when evolving operational requirements are considered. When migration is viewed as an opportunity, the new benefits and broad range of quantifiable advantages realized can make switching vendors the optimal solution. Read this Tech Target whitepaper to learn more and see why now is the best time to migrate from MobileIron to VMware Workspace ONE, powered by VMware AirWatch unified endpoint management (UEM) technology.
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VMware

AEROSPACE & DEFENSE THE VOICE OF THE CUSTOMER: Profitable Innovation Through Requirements Management

Published By: Dassault Systèmes     Published Date: Aug 08, 2017
Aerospace and Defense companies delivering complex products in competitive markets must overcome many challenges to manage requirements throughout the product lifecycle. Among the most difficult challenges are integrating complex systems engineering processes, promoting collaboration among multiple engineering disciplines and enabling the sharing of intellectual property within globally dispersed teams. Companies seeking a way to efficiently manage product requirements can leverage a comprehensive product lifecycle management (PLM) solution to: • Effectively reuse intellectual property to reduce time to market • Increase product innovation • Improve overall traceability of requirements throughout the product lifecycle This paper will highlight the criteria needed for a comprehensive requirements management solution that incorporates PLM to offer customers a scalable, enterprise-grade solution.
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customer, product lifecycle, aerospace, defense, management, plm, dassault
    
Dassault Systèmes

The 5-Point Checklist to Evaluate Your Compliance Readiness

Published By: Kronos     Published Date: May 30, 2018
How do you know for sure that you're managing compliance with labor laws and regulations correctly and accurately? Start by completing this checklist. Responses to a recent Kronos® survey of 812 HR and payroll managers identified five key compliance readiness issues that organizations need to address to reduce risk of noncompliance. These issues were determined from questions such as: •Can I easily respond to and communicate to my organization about new regulations within 60 to 90 days? •Do I spend more time on duplicate data entry among various systems than I do on strategic initiatives? •Does my workforce management vendor provide education and tools that help my organization stay compliant? Download this piece and complete the entire checklist to see where your organization stands on compliance preparedness. You can also and find out more about the Kronos single unified platform for HR and payroll that can help you adapt to regulatory changes and reduce the data-entry complexity, co
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Kronos

IDC MarketScape: Worldwide Agile PPM 2017 Vendor Assessment

Published By: CA Technologies EMEA     Published Date: May 25, 2018
Software drives competitive advantage more than ever at an increasing velocity for releases along with higher, overwhelming levels of deployment complexity. Dramatic growth in mobile applications, analytics, systems of engagement, and cloud demands that organizations respond adaptively, even as resource constraints make it challenging to nearly impossible to do so. As a result of these combined factors, IDC sees increased interest in, demand for, and adoption of agile approaches to development and also for business initiatives driving adoption of agile approaches to overall project, program, and portfolio management.
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idc, marketscape, agile, ppm, vendor, assessment
    
CA Technologies EMEA

Container Monitoring and Management

Published By: CA Technologies EMEA     Published Date: May 29, 2018
In time, containers will be the means by which all workloads are deployed on server platforms. It makes too much sense. Constructing fake machines around virtual workloads, just to make them portable across servers, was not the architecturally rational thing to do. It was the expedient thing to do, because cloud platforms had not yet evolved to where they needed to be. This book presents a snapshot of the emerging approaches to container monitoring and distributed systems management that engineers and their customers are building together.
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CA Technologies EMEA

Desktop and Application Virtualization for the 21st Century

Published By: VMware     Published Date: Sep 06, 2017
"Today’s IT organizations simply cannot afford to continue to manage the end user environment with an out-of-date PC-centric approach to systems management. The cloud, mobility and multiplatform environments render that approach ineffective. It’s time to take another look at virtual application and desktop virtualization technologies. Download this whitepaper to look at VMware Horizon, the most complete solution for delivering, managing and protecting Windows desktops, applications and online services across devices, locations, media and connections, making it ideal for systems management transformation. "
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VMware

SANS Whitepaper: Practical Industrial Control System (ICS) Cybersecurity: IT and OT Have Converged

Published By: Tenable     Published Date: Jan 25, 2019
"This whitepaper from the SANS Institute focuses on the growing use and benefits derived from information technology (IT) and operational technology (OT) convergence which includes more effective management and operation of contemporary control systems. IT/OT convergence carries unique challenges that make managing and securing an industrial control system (ICS) more difficult. This is due to greater technical complexity, expanded risks and new threats to more than just business operations. This paper explores the issues that arise with the blending of IT and OT into combined cyber-physical systems where risks must be identifed and managed. Download this report to get answers to these questions: -Why are digital asset inventories critical for IT/OT security risk management? -How does knowledge about risks and vulnerabilities to IT/OT systems lead to better risk management? -Can applying even a few of Center for Internet Security (CIS) Controls make a marked difference in the securit
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Tenable

Leading Your Clients Through the Location Marketing Maze

Published By: Uberall     Published Date: Jan 24, 2019
Your clients look to you to be the expert, to help them drive more foot traffic to their businesses. This isn’t always the easiest path to navigate. The sheer number of location marketing options out there can leave you and your clients tangled in a hopeless maze of features, bells and whistles. Many companies will try to bombard you with features, metrics, and by listing in every obscure channel and app—to the point where you feel may feel overwhelmed. It’s difficult to know what to recommend.
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

7 Signs Your Location Marketing is Holding You Back

Published By: Uberall     Published Date: Jan 24, 2019
Offering a holistic suite of location marketing services can be a huge differentiator for your business. After all, the primary metric of success for most SMBs and SMEs is how many customers you can get through their doors. Having a strong location marketing game is critical to both delighting them and growing your own business.
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

A Channel Partners' Guide to Mobile Location Marketing

Published By: Uberall     Published Date: Jan 24, 2019
We’ll give you some key insights on how consumers are using technology platforms to guide them, how your clients can leverage those tools to win business, and how you can drive recurring revenue through location marketing services. We’ll also offer some specific tips on optimizing online presence for brands and maximizing budget – taking advantage of the techniques most likely to drive business. Read on to learn more!
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

Local Customers are Talking About Your Clients

Published By: Uberall     Published Date: Jan 24, 2019
Introducing Uberall Engage Build new recurring revenue for your agency by managing client reputation from one central, enterprise-ready platform. Download this whitepaper to learn more!
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

The New Mobile-Enabled Shopper

Published By: Uberall     Published Date: Jan 24, 2019
Despite the headlines, retail isn’t headed for an apocalypse. But it is changing. A lot. Mobile commerce isn’t a beast that is going to drive your customers out of business, but how can you reassure them of that? Here are a few statistics to help channel partners paint the picture for your clients, and help them keep up with the latest changes in retail shopping!
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

Voice Search Readiness Report

Published By: Uberall     Published Date: May 13, 2019
Businesses have been told about the urgency of being ‘voice search ready’ without understanding what it means or how to accomplish it. In creating the Voice Search Readiness Report, we set out to answer one simple question - ‘are businesses voice search ready?’ and then provide a simple method for helping them to measure their own voice search readiness. We analyzed more than 73,000 SMB, mid-market and enterprise business locations in one of the largest voice search studies ever conducted to find out if businesses were taking the necessary steps to reach consumers who use voice search.
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing
    
Uberall

3 Ways to Break Through Barriers to Omnichannel Success

Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec

Guidewire Performance Management Guide Achieving End-To-End Visibility To Ensure High Performance

Published By: Riverbed     Published Date: Feb 26, 2015
Insurance organizations are constantly replacing legacy systems and practices with streamlined ones that help them compete better. In the area of billing, policy and claims management, Guidewire is broadly adopted.
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performance management, quality service, network performance, application performance, vendor profile, implementation, network performance management, application performance management
    
Riverbed

6 Must-Haves for Modern Financial Management Systems

Published By: Workday     Published Date: Sep 08, 2015
Download this white paper to understand the six key capabilities that separate Workday Financial Management from old-world business apps.
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financial systems, finance technology, workday, security, payroll software, financial management, cloud computing, modern financial mangement system
    
Workday

How to select benefits management software that will meet your company's current and future needs.

Published By: Ascentis     Published Date: Sep 28, 2010
HRIS solutions designed for very large organizations can be costly to set up and maintain, and often require the services of an army of consultants to keep them operational. Systems designed for very small organizations concentrate on either HR functions such as attendance and compensation, or on benefits management, but usually lack the ability to integrate the two areas. To be a practical investment choice for a mid-tier organization, a satisfactory HRIS solution must have its HR and benefits functions highly integrated. It must be agile so it can easily be kept aligned with the constant change in compliance laws, and it must be robust and secure, built on a tried and true platform foundation.
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ascentis, open enrollment, benefits, automation, accuracy, self-service, human resources, errors
    
Ascentis

Achieving High Oracle Performance

Published By: Dell Software     Published Date: Feb 19, 2014
In an ever-changing world, DBAs are managing more complex, business-critical systems. With demands of high performance and around-the-clock uptime, how can they keep providing maximum service levels? Advanced performance management is the answer. Learn more – read this Dell Software white paper.
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oracle performance, dbas, database management, database performance, advanced performance, maximum service levels, software, database development
    
Dell Software

A practical guide to optimizing the care pathway for hospitals

Published By: ALE     Published Date: Dec 05, 2018
A hospital’s network is the foundation for the critical applications that run on it, where most of those applications are related to the hospitals core businesses. The return on the investments made in EMR (electronic medical records), PACS (picture archiving and communication system), clinical imaging systems and workstations on wheels, can only be truly realized if those assets are always available to the people in need in a reliable, secure and highly optimized way, at a fixed location, or while mobile. Find out how to simplify network management and enhance application and service visibility with Smart Analytics and PALM by downloading this whitepaper today.
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ALE

9 Reasons to Retire Your "Homegrown" ERP Software Solution Before It's Too Late

Published By: Epicor     Published Date: Aug 03, 2012
Risk-averse distributors may feel that the safest and simplest IT strategy is to stay with their existing "homegrown" enterprise resource planning (ERP) solution. But just as sticking your money under the mattress offers no protection against inflation, maintaining an outdated system can rob you of a distinct competitive advantage.
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immediacy, erp software, data duplication, data discrepancies, lack of testing, lack of vision, new advances, systems architecture
    
Epicor

Proactive Network Defense - The Case for Security Information and Event Management (SIEM)

Published By: TriGeo Network Security     Published Date: Oct 03, 2008
It’s widely accepted that Security Information and Event Management (SIEM) systems are excellent tools for regulatory compliance, log management and analysis, trouble-shooting and forensic analysis. What’s surprising to many is that this technology can play a significant role in actively defending networks. This whitepaper explains precisely how real-time analysis, combined with in-memory correlation, and automated notification and remediation capabilities can provide unprecedented network visibility, security and control.
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trigeo whitepaper, siem, log management, security event management, automated remediation, active response, correlation, compliance
    
TriGeo Network Security

The Big Data Security Analytics Era is Here

Published By: EMC Corporation     Published Date: Aug 05, 2014
Large organizations can no longer rely on preventive security systems, point security tools, manual processes, and hardened configurations to protect them from targeted attacks and advanced malware. Henceforth, security management must be based upon continuous monitoring and data analysis for up-to-the-minute situational awareness and rapid data-driven security decisions. This means that large organizations have entered the era of data security analytics. Download here to learn more!
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big data, data management, security threats, advanced analytics, security management, predictive analytics, compliance, security
    
EMC Corporation

Five Tips For Effective Backup And Recovery In Virtual Environments

Published By: Quest Software     Published Date: Jul 28, 2011
In this white paper Quest's data protection experts offer five tips for effective backup and recovery to help you avoid the challenges that might keep you from fully protecting your virtual assets and infrastructure.
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quest, storage virtualization, it management, systems management solutions, virtualization managemen, windows, database, application
    
Quest Software
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