systems management

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Contact Center Services: Testing & Monitoring Solutions

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Take the 'Scale-Right' Approach to Optimize the ROI from IT

Published By: IBM     Published Date: Mar 17, 2008
Picking the right servers, storage systems and management software is essential to successful IT consolidation initiatives. In the past, either scaling up (bigger, faster servers) or scaling out (more servers) would have been the answer. But one platform does not fit all needs. Scaling right means picking the scaleup or scale-out approach—or combination of the two—that best fits each situation.
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ibm, move up campaign, ibm move up, scalability, scale, scalable, network management, bladecenter, blade, blade server, bladesystem, blade center, blade system, networking, network performance, blade servers, return on investment
    
IBM

Enhance BMC Change Management with Closed-Loop Control

Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi, return on investment, solidcore, itil
    
Solidcore

FISMA Best Practices: Overcoming Persistent Weaknesses Through Effective Security Compliance

Published By: netForensics     Published Date: Jan 04, 2008
Securing Federal information and systems is an ongoing challenge. By implementing comprehensive security compliance management methods for data collection, retention, monitoring and reporting, federal agencies can successfully demonstrate a sound framework that meets FISMA requirements.
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fisma, fisma compliance, information protection, data protection, monitoring, information management, regulations, regulatory compliance, netforensics, compliance, security management, best practices, risk management, database security
    
netForensics

Harnessing the Power of an IT Dashboard

Published By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
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server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, dashboarding, reporting, it management, best practices, business activity monitoring, business analytics, business intelligence
    
uptime software

The 12 Pitfalls of IT Systems Management

Published By: uptime software     Published Date: Dec 06, 2007
You’ll learn what the 12 pitfalls of IT Systems Management really are, as well as the bridges you need to cross them. Learn what the big framework solutions don't want you to know, and why they might not be the answer for your IT Department. Learn to leverage what you have and your limited budget to get you the Systems Management tools and Solutions you need.
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high availability, systems management, server management, network management, server, servers, it management, spending, cost, cost effective, agent, agentless, monitoring, uptime, uptime software, downtime, infrastructure, system management software, spend management
    
uptime software

The Truth Behind Agent vs. Agentless Monitoring

Published By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
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server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, it management, monitoring, servers, high availability, application performance management, business activity monitoring
    
uptime software

CruSafe Project Personnel Tracking Case Study

Published By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Developed by Borer in conjunction with AND-Group, the CruSafe software and hardware system provides a state-of-the-art safety system specifically developed to address the key requirement for real-time tracking of personnel. AND CruSafe is a state-of-the-art safety system which has been specifically developed to address the key requirement for real-time tracking of personnel (often known as POB- Personnel On Board). CruSafe has already been proven to reduce muster times by 70%.
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security, security management, access control, identity management, iam, authentication, crusafe, and-group, tracking, workforce, workforce management, employee management, borer, crusafe, and group, borer, borer data systems, access control, locker, locker management
    
Borer Data Systems Ltd.

Disk Monitoring: Calculating the Real Cost of Disk

Published By: CCSS     Published Date: Sep 04, 2007
Many IT Managers will be familiar with the ‘disk or die’ ultimatums that a disgruntled system can issue. If the system demands feeding and threatens to shut down if it doesn’t get more disk to chew, it’s time to address the issue of disk once and for all.  The expense of using disk to accommodate problems in the hope of buying extra investigation time is a quick fix that few organizations can sustain.
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systems management, monitoring, disk management, disk monitoring, ccss, network performance, network performance management, disk, remote management, remote network management, system management software
    
CCSS

WiMAX Remote Cabinet Solutions

Published By: Asentria Corporation     Published Date: Sep 04, 2007
One of the greatest challenges to any advanced wireless operation is the maintenance of continuous and economical service. Today’s networks have evolved into business-critical services that organizations rely upon every day. However, unplanned remote site downtime due to equipment and power failure, and adverse environmental conditions can severely impair network service.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Monitor, Access and Control CPE Telecom Equipment

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Today’s service providers face more pressure than ever to keep remote equipment up and running as customers continue to demand higher levels of reliable service while keeping costs competitive. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control telecom equipment located at customer sites.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Remote Site Management Solutions Address SNMP Weakness

Published By: Asentria Corporation     Published Date: Sep 04, 2007
SNMP (Simple Network Management Protocol) is an industry standard network management protocol for managing wide area and local area networks. It is easy to use, cost-effective, and is built into most networking devices. One of SNMP’s best assets is its use of in-band management, yet, this is also its biggest weakness.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Remote Monitors: Putting Yourself on Notice

Published By: Asentria Corporation     Published Date: Sep 04, 2007
The proliferation of remote and unmanned facilities is exposing many enterprises to devastating events. The need is to not only detect a threatening condition, but to also get a precise message to the person who is prepared to do something about it.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Monitoring Devices Help Protect Princeton Computer Science Facilities Against Intrusion

Published By: Asentria Corporation     Published Date: Sep 04, 2007
More than ever before, IT managers need to secure equipment and facilities against a variety of intrusive conditions that could cripple critical operations, resulting in system malfunctions, loss of data or intellectual property, damage to mission critical hardware or even theft of valuable physical assets. Such conditions often include environmental events, failure of air conditioning systems, power outages, and untoward human actions.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Plugging the Holes in a Telecom Network

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Telecom operations typically have sophisticated network and systems management (NSM) software in place to monitor their servers, workstations and routers. Such systems often utilize Simple Network Management Protocol (SNMP) as a means of transmitting and receiving network monitoring information. Great - if you run only modern equipment. 
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

County Leverages Telecom Accounting Into Far-Reaching Network Management

Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Burlington Telecom Looks to Asentria for Custom Integrated Monitoring Capabilities

Published By: Asentria Corporation     Published Date: Sep 04, 2007
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Transcom Corporation Case Study

Published By: Asentria Corporation     Published Date: Sep 04, 2007
As an equipment provider for worldwide, national and regional radio and television facilities, Transcom Corporation, headquartered in Huntingdon Valley, Pa., has been meeting the broadcasting capability needs of stations worldwide since 1978. Transcom specializes in distributing new TV transmitters, antenna, cable, Studio Transmitter Link (STL) and audio equipment that enable television and radio stations to transmit sound and video from the studio to the antenna.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Improving Reliability for WiMAX Antenna Sites

Published By: Asentria Corporation     Published Date: Sep 04, 2007
In the high-stakes battle of Internet providers, WiMAX represents the latest up-and-comer to challenge DSL and cable technologies. This new wireless technology is gaining attention for its ability to provide high-speed, high-throughput broadband connections over distances of up to 30 miles instead of a few hundred feet. Exhibiting a surprising amount of utility, WiMAX can be used for a number of different applications.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Common Holes in an SNMP Network Management System

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Budgets are tight in today's business environment. You may be asked to do more with less. Take a look through your equipment room. You may have several devices that work just fine, but they are not visible via your network management system (NMS).
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Asentria within the Service Provider Ecosystem

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Organizations today depend upon their networks to increase productivity and reduce network infrastructure and maintenance costs. Accordingly, these networks must be secure and perform reliably in order to accommodate geographically dispersed users. Unplanned remote site downtime due to equipment failure or adverse environmental conditions can severely impair network service.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Why Voice Still Matters

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Simple voicemail has evolved into complex integrated messaging platforms and the generic black handset has been replaced by a plethora of devices. Service providers can become critical partners for companies looking to ensure availability of their voice network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Getting Consensus on Business Requirements: Tips and Traps

Published By: IAG Consulting     Published Date: Aug 17, 2007
Before your company launches its next package selection, implementation or upgrade, make sure you don’t cripple the project from the start by failing to identify your requirements – the number one reason that projects spin out of control. This white paper summarizes some of the key lessons we have learned through our industry-leading requirements definition practice.
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systems development, system development, sdlc, business requirements, project planning, defining, definition, define the problem, erp, enterprise resource planning, project management, iag, iag consulting, digital mosaic, it management, business management, business process management, change management
    
IAG Consulting

Getting Business Requirements Right

Published By: IAG Consulting     Published Date: Aug 17, 2007
The later in the system development life-cycle that major errors are discovered the more expensive it is to fix them. But the earliest stages of the systems development lifecycle (SDLC) are most often the least consistently executed. This paper describes a methodology that brings the early stages of the SDLC up to a high level of maturity: consistent, proven, and optimized for success. 
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systems development, system development, sdlc, business requirements, project planning, erp, enterprise resource planning, project management, iag, iag consulting, digital mosaic, change management, system management software, productivity
    
IAG Consulting
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