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A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social

Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM

How to Escape the 9 Circles of Restaurant Employee Scheduling Hell

Published By: HotSchedules     Published Date: Mar 28, 2019
Let’s just say it — inefficient restaurant employee scheduling practices can be Hell for managers. Trying to manage schedules with spreadsheets, sticky notes, missed phone calls and text messages isn’t just source of pain for your employees — it can also do more damage to your business than you might expect, including unnecessary labor spend, increased employee turnover and decreased customer satisfaction. In this eBook, we’re going to take a journey through the 9 Circles of Restaurant Employee Scheduling Hell and outline tangible paths to scheduling and labor management salvation.
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HotSchedules

Salesforce and NewVoiceMedia: The perfect combination for sales

Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media

The Best Distribution of Apache Cassandra

Published By: Datastax     Published Date: Aug 23, 2017
Enterprises today continue to differentiate themselves with cloud applications – any application that needs to be always-on, distributed, scalable, real-time, and contextual. With DataStax Enterprise, DataStax delivers comprehensive data management with a unique always-on architecture that accelerates the ability of enterprises, government agencies, and systems integrators to power the exploding number of cloud applications. DataStax Enterprise (DSE) powers these cloud applications that require data distribution across data centers and clouds, by using a secure, operationally simple platform. At its core, DSE offers the industry’s best distribution of Apache Cassandra™. This paper provides a summary of the features and functionality of DataStax Enterprise that make it the best choice for companies that are looking to leverage the promise of Apache Cassandra™ for production environments.
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cloud, adoption, application, migration, performance
    
Datastax

The Hybrid Cloud Data Layer Built for Disruptors

Published By: Datastax     Published Date: Jan 07, 2019
Digital disruptors are giving customers the information they want, when, where, and how they want it, resulting in a fundamental shift in customer expectations and how enterprises deliver value. As enterprises move towards adopting these modern applications and achieving data autonomy, the data layer and cloud infrastructure they run on can make a huge impact. In this eBook, we’ll take a look at why DataStax and Azure combine to make the ideal data layer for contextual, always on, real-time, distributed, and scalable applications.
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Datastax

End Customer Struggle with Digital Guidance

Published By: Moxie     Published Date: Nov 01, 2017
Get an insider’s view on the newest contextual guidance tool that is expanding customer relationships through a virtual online concierge.
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customer relationships, virtual online concierge, digital guidance, customer experience, customer engagement
    
Moxie

Create a Tranformative Digital Experience

Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18

Hamilton County Department of Education - Achieving record school graduation rates

Published By: Group M_IBM Q1'18     Published Date: Feb 15, 2018
Hamilton County used text analytics to assess different types of teacher training against subsequent student progress and performance.
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graduation rates, student progress, text analytics
    
Group M_IBM Q1'18

Self-service analytics for data storytelling

Published By: IBM     Published Date: Jun 04, 2018
"Today’s business users want to use all types of data to create compelling, shareable visualizations. But charts and graphs alone may not convey all the information, especially when they are part of a complex series. An audience can best understand analytic results when those results tell a story that connects all the pieces together. The right visuals can also reinforce the lessons buried in the data. Stories are powerful mechanism to communicate with people. Stories stick and make insights actionable, so it goes without saying that storytelling is a very powerful (soft) skill. In this webinar, you'll learn how to effectively apply storytelling best practices to get your message across. Especially in the world of BI, it is getting more and more important to effectively communicate business results. Watch this webinar to learn how to use IBM Cognos Analytics to: · Create the important elements of a good story · Put the data in context · Select the best type of ch
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data analytics, data storytelling, business intelligence
    
IBM

Trust Must Be The Foundation Of Your B2B Digital Ecosystem

Published By: IBM     Published Date: Jul 02, 2018
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships
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IBM

WW Forrester Analyst Paper, Trust Must Be the Foundation

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships.
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Group M_IBM Q418

Top five reasons to become a performance-based business

Published By: ServiceNow     Published Date: Sep 18, 2018
What is a performance based business? A performance-based business is an organization guided by data-driven decisions. It is proactive, self-aware, and highly competitive. Data isn’t siloed in a business analytics department. Instead, the right people have the right data at the right time and in the right context. The top 5 reasons to become a performance-based business: 1. Get better results. 2. Align your entire business. 3. Make data-driven decisions. 4. Manage change more effectively. 5. Spot trends faster. Discover how ServiceNow Performance Analytics could benefit your business by downloading this eBook.
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performance, business, data, servicenow
    
ServiceNow

Work smarter: Make better use of your data

Published By: Sage Software     Published Date: Jun 20, 2018
Data inundation and information overload have burdened practically every largescale enterprise today, providing great amounts of detail but often very little context on which executives can act. According to the Harvard Business Review, less than half of an organization’s structured data is actively used in making decisions. The burden is felt profoundly among finance executives, who increasingly require fast and easy access to real-time data in order to make smart, timely, strategic decisions. In fact, 80% of analysts’ time is spent simply discovering and preparing data, and the average CFO receives information too late to make decisions 24% of the time.
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sage enterprise management, bms, erp, bom, enterprise accounting, enterprise intelligence, drp, enterprise, mrp
    
Sage Software

IDC Thinking Supply Chain Whitepaper

Published By: Group M_IBM Q119     Published Date: Jan 04, 2019
Digital transformation is poised to change the supply chain more profoundly than any other functional area and more dramatically than at any point in its history in terms of driving efficiency and resiliency to disruption. In the context of the challenges facing supply chains, both now and in the future, it becomes clear that the old ways of working will not suffice and that even best-in-class performance today is unlikely to be good enough in the future. It is the view of IDC that the supply chain must become a "thinking" supply chain, one that is intimately connected to all data sources, enabled with comprehensive and fast analytics, openly collaborative through cloud-based commerce networks, conscious of cyberthreats, and cognitively interwoven. According to IDC supply chain research, technology is emerging as a prime driver of change, particularly artificial intelligence, blockchain, and the Internet of Things (IoT).
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Group M_IBM Q119

Gartner Magic Quadrant for Data Quality Tools

Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119

Boost your mobile ROI with powerful Cognitive Insights from IBM MaaS360

Published By: Group M_IBM Q2'19     Published Date: May 03, 2019
"Managing and securing endpoints with conventional mobile device management (MDM) or enterprise mobile management (EMM) solutions is time-consuming and ineffective. For this reason, global IT leaders are turning towards unified endpoint management (UEM) solutions to consolidate their management of smartphones, tablets, laptops and IoT devices into a single management console. To increase operational efficiency, maximize data security and deliver on their digital transformation goals, they’ll need a UEM platform that does more than just promise success. The answer is a smarter solution, built for today, that brings new opportunities, threats, and efficiency improvements to the forefront. With Watson™, IBM® MaaS360® UEM features cognitive insights, contextual analytics, and cloud-sourced benchmarking capabilities. It helps you make sense of daily mobile details while managing your endpoints, users, apps, document, and data from one platform."
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Group M_IBM Q2'19

2019 Marketing Benchmark Report

Published By: Look Listen     Published Date: Aug 22, 2019
Companies that can harness the power of data are tomorrow’s winners. At Acoustic, we believe deeply in the importance of putting data into context to help companies quickly determine which marketing messages are resonating and which strategies are outpacing the market. The 2019 Marketing Benchmark Report examines email and mobile marketing messages sent by thousands of brands in 2018 to establish industry standards on customer engagement, delivery and subscriber churn. Our analysis uncovers trends and benchmarks than can help you optimize your audience outreach. Use this valuable information to compare how your campaigns are performing, see where to focus your efforts and build your case for more investment.
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Look Listen

“Staples Inc” case study: Customer services with virtual assistants

Published By: IBM     Published Date: Jun 25, 2018
Incorporating Watson Assistant into their “Easy System”, Staples Inc. enhanced their ordering interface and product support to be more seamless, whether via their iconic Easy Button, through the app, over Facebook Messenger, or with a Slackbot. See how Staples used Watson APIs to build a cognitive ordering ecosystem for customers, incorporating speech-to-text capabilities and leveraging on a massive amount of back-end and customer data. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

Autodesk case study: Speeding customer response times by 99 percent with IBM Watson

Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

The CMO Solution Guide: Context & Consumers

Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Context can make or break the communication – and, ultimately, the relationship – between a consumer and a brand. Today’s consumers expect relevant communications that speak directly to their needs in the moment. We have the technology today to deliver such messages – but there are significant barriers to developing relevant, contextual programs of this kind. Some of the development challenges represent new versions of old challenges. Take data as an example: it has always been hard to harness data from different sources and to leverage insights in real time. But today, there are additional opportunities – if not expectations – for marketers to use contextual data to better reach and engage customers through the optimal channel(s).
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data driven marketing, contextual marketing, cmo, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud

Semantics For Dummies, MarkLogic Special Edition

Published By: MarkLogic     Published Date: Nov 07, 2017
This eBook explains how databases that incorporate semantic technology make it possible to solve big data challenges that traditional databases aren’t equipped to solve. Semantics is a way to model data that focuses on relationships, adding contextual meaning around the data so it can be better understood, searched, and shared. Read this eBook, discover the 5 steps to getting smart about semantics, and learn how by using semantics, leading organizations are integrating disparate heterogeneous data faster and easier and building smarter applications with richer analytic capabilities.
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MarkLogic

The Guide to Building Your Marketing Technology Stack

Published By: Oracle OMC     Published Date: Nov 30, 2017
Oracle Marketing Cloud is an all-in-one solution that helps retail marketers develop direct relationships with customers through seamlessly orchestrated cross-channel digital experiences—online and offline—that facilitate and strengthen customer interactions across a constantly growing list of digital touchpoints. The result is consistent, relevant, and contextual cross channel experiences efficiently orchestrated to customers wherever they are.
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Oracle OMC

The Guide to Advertising Accountability

Published By: Oracle OMC     Published Date: Nov 30, 2017
Executing a data-driven digital advertising campaign, with a clear understanding of your target, provides you with marketing that is accountable based on revenue. And this data-driven approach is better for your prospects and customers due to relevance. Relationships thrive when you’re communicating in context on a oneto- one basis. Marketing has the opportunity to reinvent itself as a core part of a company’s revenue engine.
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Oracle OMC

Cross Channel Orchestration Fundamentals: Aligning Web With All Marketing Channels

Published By: Oracle OMC     Published Date: Nov 30, 2017
Today’s consumers are demanding: they have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy to use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers. Oftentimes, however, when it comes to marketing to consumers there are two dynamics. On one hand you have what consumers say they want out of a customer experience. On the other hand, there is what they actually receive. What they want are experiences that are personalized, contextually relevant, and consistent— regardless of online or offline channel or lifecycle stage. What they too often get, however, are experiences that are disconnected, not contextually relevant, and inconsistent across channels and lifecycle stages.
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Oracle OMC

The Five C's of Aerospace and Defense Success

Published By: Epicor     Published Date: Feb 02, 2011
This paper discusses some important considerations for A&D manufacturers in the context of enterprise information systems and how they can help in addressing five important areas of concern-compliance, control, communications, competitiveness, and cutting cost, waste and complexity.
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epicor, a&d manufacturer, enterprise information system, aerospace and defense, product lifecycle management, engineering, compliance, enterprise resource planning, enterprise software, information management, manufacturing execution systems
    
Epicor
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