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Extending Your Competitive Edge: A New Model for High-Touch Self-Service

Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control
    
Clearvale by BroadVision

IBM Case Study: Collaboration through Lotus

Published By: IBM     Published Date: Mar 04, 2009
Nutra-Flo case study that shows cost reduction and increased productivity - team members can carry this capability with them on mobile devices, so they can stay connected with colleagues via instant messaging even when in the field. Lotus Sametime Web conferencing, Nutra-Flo can save travel costs to the Asia Pacific region. Web conferencing allows us to stay in touch with partners around the world without being there in person.
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ibm, lotus software, nutra-flo, cost reduction, web conferencing, lotus sametime, instant messaging, mobile communication
    
IBM

Enterprise Performance Management

Published By: Quocirca     Published Date: Apr 08, 2009
Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. Underpinning this is the requirement for planning capabilities, utilising scenario and what if analysis with simulations and other forward looking capabilities. The new primary research presented in this report shows that most organisations still have much to do.
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quocirca, oracle, monitoring, measuring, reporting, financial health, compliance, epm
    
Quocirca

Light touch, firm impression

Published By: Quocirca     Published Date: Apr 08, 2009
The automation of traditional paper based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.
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quocirca, paper systems, it systems, it infrastructure, mobile technologies, functionality, capacity, cost control
    
Quocirca

Living your Differentiation in a Web 2.0 World

Published By: Godfrey     Published Date: Oct 02, 2008
One of the most important questions a company can ask itself is “what is our differentiation?” The reason is simple: it’s how you define yourself in the minds of your customers and beat the competition. Beyond that, it’s what guides business strategy as you face decisions and choices on a daily basis. A company that knows who it is and how it adds value for customers and prospects has a solid foundation for making those decisions. One that has an unclear position or, worse yet, constantly shifts position, has a difficult path in a challenging market. That’s why branding discussions need to go well beyond graphics and touch on the values and identity that are at the core of any successful company.
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godfrey, b-to-b, business-to-business, web 2.0, branding, b-to-b branding, b-to-b differentiation, brand differentiation
    
Godfrey

Outsell Case Study

Published By: TailoredMail     Published Date: Nov 21, 2008
Learn how email service provider, TailoredMail, helped an automotive agency easily handle hundreds of dealer accounts yet effortlessly give each a personal touch.
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tailored mail, email service provider, email marketing program, outsell, email newsletters
    
TailoredMail

Integrating Distributed Energy Resources into the Smart Grid

Published By: Advantech     Published Date: Nov 08, 2010
Integrating Distributed Energy Resources into the Smart Grid
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distributed i o, data acquisition boards, remote i o, pci data acquisition, ethernet i o, data acquisition module, ethernet data acquisition, industrial ethernet
    
Advantech

Putting the "Touch" in Multi-Touch: An in-depth look at the future of interactivity

Published By: Touch International     Published Date: Mar 07, 2011
Putting the "Touch" in Multi-Touch: An in-depth look at the future of interactivity, is a must-read for anyone looking to understand how multi-touch technology works, examining the history and future of multi-touch.
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multi-touch, touch, touch screen, touch screens, multi-touch screen, multi-touch display, touch interface, touch technologies
    
Touch International

See what MicroStrategy Mobile Business Intelligence is all about.

Published By: MicroStrategy     Published Date: Mar 16, 2011
See what MicroStrategy Mobile is all about. The iPad's stunning touchscreen and gesture motif allow anyone to find information naturally and intuitively. See it in action, watch the video now.
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microstrategy mobile, ipad, mobile bi, business intelligence, mobile computing, mobile data systems, mobile workers, smart phones
    
MicroStrategy

Manage and monitor your Cloud Virtual Machines in the palm of your hand!

Published By: Pixxa     Published Date: Jul 07, 2011
With the Pixxa iPhone/iPod Touch app you are able to manage and monitor your Cloud Virtual Machines in the palm of your hand!
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pixxa, iphone, ipod, app, control, virtual machine, virtualization, cloud computing
    
Pixxa

12 Leading Brands & Visionaries Explore the Elements of Great Social Programs

Published By: Spredfast, Inc.     Published Date: Nov 15, 2013
In the pages of this eBook, we have gathered opinions and insights from today’s leading social brand strategists and visionaries that address many of these questions. Like Natanya Anderson’s feature on how Whole Foods Market is thinking about engagement at the brand and local level that discusses not only where the brand is present, but how messaging changes at these touchpoints.
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spredfast, ebook, social media, marketing, branding, fan loyalty, the social experience
    
Spredfast, Inc.

Staying Ahead of the Curve: Ensure Your IT Organization is in Touch with the Industry Developments

Published By: Skillsoft     Published Date: Jun 25, 2015
Read this white paper to learn how to ensure your IT organization is in touch with the latest industry developments.
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it organization, industry developments, technology, optimization
    
Skillsoft

Paper-Free AP: Automated Processing of Vendor Invoices

Published By: Esker     Published Date: Apr 12, 2012
Think about the process in your company for a minute. How much time and money is wasted waiting for an invoice to arrive, then walking the document around to be coded, approved, and finally paid? Discover how a touchless invoice processing can help.
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order to cash, procure to pay, fax software, fax service, fax server, document automation, accounts payable, accounts receivable
    
Esker

Multi-Specialty Group Achieves Level III PCMH Certification

Published By: Allscripts     Published Date: May 01, 2014
Pottstown Medical Specialists, Inc. (PMSI), is one of the earliest adopters of the Patient Centered Medical Home (PCMH). Allscripts TouchWorks enabled the organization to exceed at meeting PCMH standards, exponentially raising their level of care while receiving significant financial incentives.
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allscripts, pottstown medical specialists, pmsi, patient care, finanicla advantages, touchworks, ehr, best practices
    
Allscripts

Top 10 ways to improve digital experiences

Published By: Adobe     Published Date: Jan 31, 2013
In this report, Forrester Research gives you the tools and processes you need to act on digital customer experience improvements across touch points like websites, mobile phones, and tablets.
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web experiences, adobe, digital experiences, forrester, mobile websites, mobile behavior, customer experience
    
Adobe

Forrester: Top 10 Ways To Improve Digital Experiences

Published By: Adobe     Published Date: Aug 22, 2013
This report gives customer experience professionals the tools and processes they need to act on digital customer experience improvement across touchpoints like websites, mobile phones, and tablets. Forrester recommends 10 tactics for evaluating digital touchpoints and determining customers' needs, proven and emerging methodologies for redesigning digital interactions, and best practices for ensuring that your digital experiences support your business objectives.
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customer experience management, digital experiences, customer experience
    
Adobe

Solving Small Business Digital Challenges

Published By: Dell & Microsoft     Published Date: Mar 06, 2014
Many small business people today are constantly on the move. So when it comes to purchasing new computers, it’s tough to decide whether a desktop, laptop, or tablet will give you the most bang for your buck. Download this 2-minute video to learn how a small business owner chose the Dell XPS 18 Portable All-in-One Desktop with Touch and got all three options in one, with benefits including: o The new Windows, which allows for increased productivity and ease-of-use with touch-based apps o Desktop power made portable o A huge 18.4” Full-HD touch display for amazing presentations (no need to lug a projector) o Built-in feet, with an optional docking stand and keyboard for when you’re in the office Download this short video and see how the Dell XPS 18 can help organize your life and solve your digital business challenges.
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dell, windows 8, dell xps 18, tablet, large screen tablet, mobile, mobile presentations, business tablet
    
Dell & Microsoft

Digital Clarity Group Successful Customer Experience Calls for Customer Insight

Published By: Sitecore     Published Date: Feb 25, 2015
The forces of digital disruption have empowered consumers and inverted the power relationship between buyers and sellers. Competitive advantages based on manufacturing, distribution, and IT are no longer sustainable. Customer loyalty has all but disappeared; buyers can and will shift their allegiance immediately if disappointed. In the era of the empowered consumer, business success depends upon offering consistently outstanding customer experiences across multiple touchpoints and over the entire customer lifecycle.
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content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
Sitecore

Improve government with a Smarter Process approach

Published By: IBM     Published Date: Nov 05, 2013
Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives. In an omni-channel world, the number of citizen touchpoints is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any other time in history, the quality of your operations will shine through, in virtually every interaction with the citizen. A Smarter Process approach helps you to reinvent business operations in the era of the citizen.
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government, smarter process approach, agility, business process management, bpm, cities, efficient government, content management system
    
IBM

Adobe Campaign: Touchpoint Marketing Guide

Published By: Adobe     Published Date: Mar 06, 2015
Connect the left and right brains of marketing to deliver the most compelling content to the right person at the right time. Read the Adobe Campaign Guide to Touchpoint Marketing to learn new marketing models that will help you reimagine personalization and get a holistic, 360-degree view of your customers.
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marketing guide, adobe, marketing models, marketing trends, customer lifecycle
    
Adobe

Ten Ways Cross-Channel Marketing Is Not Rocket Science

Published By: Adobe     Published Date: Mar 03, 2017
Retail marketers who see the customer path as a linear path are out of touch with their customers. The customer journey contains multiple channels where customers expect retailers to remember their preferences and anticipate their needs. In Ten Ways Cross-Channel Marketing Is Not Rocket Science, you’ll learn how to connect with your customers and reach them in personal and relevant ways — all from reliable data you collect. The Adobe marketing guide shows you how to: • Identify the data you need to map your customers’ journeys. • Coordinate channels and use their strengths to deliver the best customer experiences. • Apply technology to build customer relationships, improve loyalty and increase ROI.
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retail marketing, customer experience, cross-channel marketing, roi, customer loyalty, adobe
    
Adobe

Automatização da colocação de aplicativos em prática com implementação sem intervenção

Published By: CA Technologies     Published Date: Aug 10, 2015
As organizações ágeis de hoje delegam às equipes de operações um tremendo desafio: implementar novas versões em produção imediatamente depois de completar o desenvolvimento e a prova. Para garantir a implementação exitosa dos aplicativos, se requer um processo automático e transparente. Este proceso é conhecido como Zero Touch Deployment™. Este white paper revisa os dois enfoques de Zero Touch Deployment: uma solução baseada em scripts e uma plataforma de automatização da implementação. O artigo explica como cada um pode resolver os principais desafios tecnológicos e organizacionais que enfrentam as organizações ágeis quando elas se dispõem a por em prática um sistema de implementação automática.
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CA Technologies

Meilleures pratiques en matière de mobilité d’entreprise

Published By: VMware AirWatch     Published Date: May 25, 2016
Il y a moins d’un an, les prévisions des analystes avaient laissé croire aux fervents défenseurs de la mobilité qu’une catastrophe allait toucher de plein fouet le secteur de la gestion des terminaux mobiles. Lors d’un événement réservé aux analystes qui s’est tenu en 2013, un panel de spécialistes indiquait que l’utilisation des terminaux personnels allait aboutir à une réduction des prix et faire chuter les ventes. Ils annonçaient la mort de cette industrie. La gestion des terminaux mobiles est actuellement totalement chaotique et je pense que ce marché est en train de mourir. déclarait l’analyste Gartner John Girard (CRN.com). John Girard avait prévu une nouvelle orientation dans la gestion de niveau application qui était liée à l’utilisation de terminaux personnels et à la résistance que montraient les employés devant la gestion par l’entreprise de leurs terminaux personnels.
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best practices, business optimization, business management, application management, enterprise application, business intelligence, application integration, content management system
    
VMware AirWatch

Successful Customer Experience Calls For Customer Insight

Published By: Sitecore     Published Date: Nov 05, 2015
In the era of the empowered consumer, business success depends upon offering consistently outstanding customer experiences across multiple touchpoints and over the entire customer lifecycle.
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sitecore nfusion, customer lifecycle, customer loyalty, customer experience, customer insight, data management, business technology
    
Sitecore

Top 5 Reasons to Automate Identity Lifecycle

Published By: Okta     Published Date: May 09, 2016
Cloud-first, mobile-first organizations are seeing huge benefits from taking a more distributed approach to IT. Business units are given more freedom to evaluate and select SaaS applications that will enable efficiency and growth. Users are given more freedom to use the devices that make them the most productive. When this trend started, most IT organizations were able to implement some basic, manual processes to administer and govern IT in this best-of-breed distributed environment. However, as the number of touchpoints increases, IT needs to automate to keep pace. This paper goes into more detail on the top 5 reasons to automate identity lifecycle and identity administration and build a solid foundation for future cloud-first, mobile-first IT.
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Okta
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