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Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology, knowledge management
    
Salesforce.com

Lights, Camera, ACTIONABLE

Published By: MarkLogic     Published Date: May 16, 2017
Getting data from today’s television and film production and post-production workflows may seem like you’re moving through molasses. Mired in manual processes, attempting to manage and automate data during the creation stage of your content’s lifecycle can sometimes feel like a losing battle as the demands of creatives constantly move forward. Hear Lulu Zezza, Physical Production Executive for New Regency Productions, Matt Turner, Media & Entertainment CTO, MarkLogic, and Guy Finley, Executive Director, Media & Entertainment Strategic Alliance (MESA) as they discuss: o Metadata’s value and its evolution, beyond delivery and experiences, to harnessing critical production data o Results of taking a new approach to bring this data together with context and meaning that impacts other business unit roles o How the New Regency team created a software driven production data hub that is enabling creatives to work seamlessly on the project, in a comfortable UI/UX driven environment, with e
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MarkLogic

Workforce Management Gets a Boost from the Cloud

Published By: Workforce Software     Published Date: Feb 02, 2015
Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution. This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software

Cloud Time and Attendance: How a Modern Solution Helps You Unlock Employee Potential

Published By: Workforce Software     Published Date: Mar 04, 2015
The traditional functions of a time and attendance system still matter, but newer solutions can deliver so much more. Join this informative webcast to learn some of specific advantages that cloud delivery offers for time and attendance, and for an update on the security best practices that vendors should employ to keep your system—and your data—safe. The presenters will also describe how a modern solution can improve decision-making, boost productivity, and provide a better view of your total workforce.
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workforce software, cloud, time attendance, modern solution, human resource technology
    
Workforce Software

Gartner: Converged Infrastructure: Utopia or Myopia?

Published By: NetApp     Published Date: Feb 19, 2015
Gartner predicts that the next generation technology will evolve integrated and converged infrastructure to be in step with applications and service delivery. Convergent designs will focus on performance, capacity, provisioning, service demands, infrastructure optimization and cloud stacks.
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NetApp

A Fresh Approach for Improved Application Delivery

Published By: VMware AirWatch     Published Date: Feb 21, 2017
Businesses running older versions of Citrix XenApp and XenDesktop, or running Citrix on top of Windows Server 2003, have hard choices. You can’t ignore the problem, which will likely require large-scale upgrades of the existing application delivery farms, which in turn often require replacing the entire software stack—and perhaps the hardware, too. Once the need for such a major upgrade has been determined, we recommend a fresher approach than making the default choice to upgrade to the next version of Citrix XenApp. Download this whitepaper to learn how you can take advantage of the opportunity to sail the Safe Passage to VMware Horizon, which offers a clean start, reduces the number of vendors involved with application delivery and improves employee productivity.
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VMware AirWatch

Case Study: OGL Computer

Published By: VMware AirWatch     Published Date: Feb 21, 2017
By implementing the VMware App Volumes™ application management solution, OGL built a multitenant VDI environment that delivers an extensive range of applications to customers in real time, with full application functionality on any device, while also reducing OpEx and CapEx. Download this case study to learn how OGL Computer addressed these issues and more with VMware App Volumes: • Scale VDI service for more customers and applications. • Reduce expenses of Citrix VDI solution delivery. • Deliver and manage applications dynamically, in real time. • Give users desktop access on any Internet-connected device.
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VMware AirWatch

Bloor Research: CA Technologies Agile Testing Solutions

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
Over the last several years CA Technologies has acquired a number of companies and their respective products, to augment its continuous delivery suite and, especially, its DevTest portfolio. In particular, it has recently acquired Grid-Tools and Rally Software. Bloor Research has been asked to explore how Grid Tools’ products – now known as CA Test Data Manager (formerly Datamaker and CA Datafinder) and CA Agile Requirements Designer (formerly Agile Designer) expand and augment the capabilities provided by CA Service Virtualization (previously iTKO’s LISA) and CA Agile Central (formerly Rally), making the whole greater than the sum of the parts.
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technology, business value, ict investments, research services, consultancy projects, bloor research, continuous testing, testing effort
    
CA Technologies EMEA

Integrated, zero-touch application delivery from planning to production

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
    
CA Technologies EMEA

The Straight Truth about a Cloud First Strategy

Published By: Commvault ABM Oct     Published Date: Nov 13, 2017
You are focused on building an infrastructure, which enables your organization to innovate at speed and gain new insights to stay ahead of the competition. You must deliver these capabilities while maintaining intelligent cost control and improving the productivity and responses of your team.
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cloud, optimization, infrastructure, organization, delivery, team effectiveness, productivity
    
Commvault ABM Oct

The Essential Guide to Continuous Testing

Published By: Sauce Labs     Published Date: Jun 04, 2018
No matter the industry, every company is now in the business of developing applications and online experiences. To keep up with the competition, you need to stand out in all of the digital noise. For your app to succeed, it is critical that it delight your customers with a flawless experience, regardless of what device they use to access it. New features and updates need to be delivered quickly and frequently, but without compromising quality. While development practices have dramatically changed to meet the high speed demands of today’s digital economy, testing has often been left behind as an afterthought. However, this attitude is changing as organizations discover the power of positive experience, and the business impacts of negative reviews. Businesses of all sizes are moving towards Continuous Testing practices and as a result are seeing accelerated software delivery cycles, high quality digital experiences across all platforms, and most importantly happy and loyal customers. T
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Sauce Labs

Driving Devops Success with Data

Published By: Splunk     Published Date: Nov 29, 2018
DevOps allows teams to effectively build, test, release, and respond to your software. But creating an agile, data-driven culture is easier said than done. Developer and devops teams struggle with lack of visibility into application monitoring tools and systems, accelerated time-to-market pressure, and increased complexity throughout the devops lifecycle process. As a Splunk customer, how are you using your machine data platform to adopt DevOps and optimize your application delivery pipeline? Download your copy of Driving DevOps Success With Data to learn: How machine data can optimize your application delivery The four key capabilities DevOps teams must have to optimize speed and customer satisfaction Sample metrics to measure your DevOps processes against
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devops, devops tools, continuous delivery, devops methodology
    
Splunk

Smarter Quality Management: The Fast Track to Competitive Advantage

Published By: Group M_IBM Q3'19     Published Date: Aug 29, 2019
Organizations that create and deliver software — whether for their own IT operations, for the packaged applications market, or as the core of their final product, as in the systems space — must grapple not only with today’s competitive landscape, but also with increased complexity in their processes and supply chains. Many factors serve to complicate software delivery, but differentiation lies at the heart of managing this complexity. This smartpaper explores how effective quality management creates opportunities to deliver key business benefits, such as improved market share, higher customer satisfaction, and increased brand equity.
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Group M_IBM Q3'19

Five vital steps for successful software delivery in a chaotic world

Published By: Group M_IBM Q3'19     Published Date: Aug 29, 2019
Today’s software and systems engineers are being challenged to balance speed of delivery with improving quality, reducing cost and minimizing risk. Managing changes to code and configurations through development, staging, user acceptance and production environments can be challenging. Having more “production-like” environments that can be controlled and serviced by the development team can add value, eliminate waste and speed delivery. Creating such environments can eliminate risk because more errors can be found well ahead of production deployment when they are less costly to fix. IBM can help you adopt agile methods improve your execution and deliver high-quality software for better business results
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Group M_IBM Q3'19

Enterprise Agile Delivery: Modern ALM for Confident Software Delivery

Published By: Panaya     Published Date: May 31, 2018
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely. How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban. Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you: › Strategiaclly align feature releases and backlogs with your overall business strategy › Identify and prioritize dev and test activities with visibility into project waves and portfolios › Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks › Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
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Panaya

Leitfaden zur Erstellung erstklassiger Apps

Published By: Microsoft     Published Date: Mar 31, 2017
Visual Studio 2015 hilft Ihnen dabei, großartige Ideen in großartige Geschäftsanwendungen zu verwandeln. Mit unserer flexiblen Cloudplattform und den für Unternehmen konzipierten DevOps-Tools können Sie nun noch einfacher skalierbare, hochmoderne Geschäftsanwendungen für jede beliebige Plattform (Web, mobile Geräte, Cloud oder lokal) entwickeln. Erstellen Sie mit der leistungsstarken Entwicklungsumgebung von Visual Studio beeindruckende Apps für Windows, Android, iOS und das Web. Arbeiten Sie über die Cloud zusammen – mit Versionskontrolle, Agilität, Continuous Delivery und App-Analysen sowie mit jeder beliebigen Programmiersprache und für jede beliebige Plattform.
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mobile applications, mobile apps, ios, .net, devops, android
    
Microsoft

Data Creates Opportunity: How Seven West Media Captured Gold at the Rio Olympics

Published By: Teradata     Published Date: May 02, 2017
even West Media (SWM) is Australia’s leading multiple platform media company with a market-leading presence in broadcast television, magazine and newspaper publishing, and online. To support its unprecedented broadcast of the Rio de Janeiro 2016 Olympic Games, SWM integrated the world’s first production implementation of the Teradata Database running on Amazon Web Services (AWS) into its existing data ecosystem. This enabled the delivery of critical insights during the event and helped directly drive audience engagement with SWM’s digital products, resulting in the creation of a powerful audience asset that that now informs their broadcasting, marketing, and advertising plans. Find out how with in this case study.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Teradata

A New Paradigm for Cloud: Architecting Control & Resilience at Scale with Fugue

Published By: Fugue     Published Date: Mar 27, 2017
Directed at cloud architecting concerns, this paper covers streamlining complexity at scale, knowing infrastructure state, and using easily repeatable patterns that bolster security, compliance, and disaster recovery. Get this white paper now.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
    
Fugue

Unified Cloud Runtime: Achieving the True Value of the Cloud by Intellyx

Published By: Fugue     Published Date: Mar 27, 2017
This paper details that approach to cloud's complex challenges and how an extensible, infrastructure-level cloud operating system like Fugue fits the bill to realize success.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
    
Fugue

Ovum—On the Radar: Fugue Offers Infrastructure Deployment and Automation in the Cloud

Published By: Fugue     Published Date: Mar 27, 2017
Check out this report to see why Ovum recommends Fugue’s solution to help developers generate applications that can exploit cloud capabilities and deliver on the promise of the cloud.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
    
Fugue

10 Best Practices for IT Request Management

Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale

Maximize Productivity with Secure Delivery of Applications to Mobile Devices

Published By: Citrix Systems     Published Date: Jul 25, 2016
The modern enterprise workforce poses new challenges for IT. Today’s employees work in more places, on more devices— personal or company-owned—and over more networks than ever, using a diverse array of datacenter applications, mobile apps, SaaS and cloud services. As they move among apps, networks and devices, IT needs to be able to control access and ensure data and application security without impeding productivity. That means enabling users to get to work quickly and easily in any scenario without having to deal with different ways of accessing each app. Traditional VPNs and point solutions add complexity for both users and IT, increase costs and fail to enable a holistic approach to business mobility. Over the years, many IT organizations have addressed these evolving requirements through point solutions and by case-by-case configuration of access methods. The resulting fragmented experience poses a key roadblock to productivity and increases user frustration. For IT, the lack of a
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Citrix Systems

Enable Rapid IT Service Delivery and Innovation

Published By: Red Hat     Published Date: Mar 11, 2016
Innovative and agile IT, as both a strategy and a means of delivering new applications, requires a fundamental shift in processes, applications, and infrastructure. This web book sheds light on the cloud infrastructure and tools required to support agile IT methods and applications and demonstrates why open source technology is the best way to achieve the full benefits of this new, rapid mode of IT service delivery.
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Red Hat

Reinventing Data Masking: Secure Data Across Application Landscapes

Published By: Delphix     Published Date: Sep 10, 2014
Most data masking products can create masked data copies but not distribute or update them, resulting in projects that fail to live up to expectations. Learn why Delphix’s Agile Masking solution is the only product that solves both masked data creation and delivery challenges.
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secure data, digitization, data breaches, privacy regulations, sensitive data, internal, customer information, application landscapes
    
Delphix

Delivering Enterprise Value with Service Management

Published By: ServiceNow     Published Date: May 21, 2015
Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations. Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by: • Reducing fragmentations of IT and business environments • Automating repeatable processes • Improving service delivery
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service management, roi, idc, business operations, it management
    
ServiceNow
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