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Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

Published By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management
    
ServiceNow

Digital Businesses Demand Agile Integration

Published By: OpenText     Published Date: Jun 28, 2019
Integration Technologies Should Reduce The Burden of Data Integration and Management Digital transformation has multiplied the number of packaged applications and the interfaces that support them. It also requires a greater agility from businesses to follow growing customer demands for value, innovation, and new and improved digital interactions. This means that interfaces must constantly evolve to support the continuous integration and continuous delivery (CI/CD) of systems of engagement. These applications are under pressure from customer experience, employee experience, and the required operational excellence of automation systems.
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OpenText

OTT Success Series - Intro Paper

Published By: IBM     Published Date: Mar 20, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
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ott. ibm, svod, scalable success, video, video provider, multi screen delivery, subscriber growtth
    
IBM

OTT Success Series - Intro Paper

Published By: IBM     Published Date: Apr 10, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
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ibm cloud video, video business, scalable success, multiscreen delivery, subscription growth
    
IBM

DevOps For Dummies

Published By: IBM     Published Date: Aug 30, 2017
DevOps (short for development and operations), like most new approaches, is only a buzzword for many people. Everyone talks about it, but not everyone knows what it is. In broad terms, DevOps is an approach based on lean and agile principles in which business owners and the development, operations, and quality assurance departments collaborate to deliver software in a continuous manner that enables the business to more quickly seize market opportunities and reduce the time to include customer feedback. Indeed, enterprise applications are so diverse and composed of multiple technologies, databases, end-user devices, and so on, that only a DevOps approach will be successful when dealing with these complexities. Opinions differ on how to use it, however. Some people say that DevOps is for practitioners only; others say that it revolves around the cloud. IBM takes a broad and holistic view and sees DevOps as a business-driven software delivery approach  — an approach that takes a new or en
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devops, ibm, quality assurance, end-user devices, customer engagement
    
IBM

Path to the Lowest Total Cost of Ownership with Industrial Automation Operational Systems

Published By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
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stratus, tco, total cost of ownership, operations, business technology
    
Stratus Technologies

The Total Cost Of Downtime In Industrial Automation

Published By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
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stratus, operations, total cost of downtime, downtime, scada downtime, business technology
    
Stratus Technologies

Components Of The Lowest Total Cost Of Ownership With Industrial Automation Operational Systems

Published By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
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stratus, tco, total cost of ownership, operations, business technology
    
Stratus Technologies

Hidden Keys to Higher Customer Retention

Published By: Vindicia     Published Date: Oct 04, 2017
Consumers and businesses can subscribe to a virtually infinite array of products and services. From meal delivery and financial advice to legal services and weight-loss coaching, people try to keep using services that fit their needs. The subscription business model is having an equally dramatic impact on businesses like yours. Instead of investing in customer acquisition in hopes that customers will simply make a one-time purchase, you entice people into making a recurring commitment to your offering.
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Vindicia

Record to Report Insights Part 2.

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
In our previous eBook, “Part 1: Enabling Financial Transformation through Technology,” we examined the “why” of Record to Report transformation and briefly described ‘how” you can achieve this through the implementation of Record to Report technology. Now that you understand the “why” and the “how” it’s time to put it into action to ensure a successful Record to Report transformation delivery. But first we need to lay the framework, as the majority of you have probably never embarked on a financial transformation journey before or have experience with a technology purchase or implementation of this calibre.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
    
Trintech EMEA ABM Pilot

Achieve a Successful Microservices Architecture

Published By: Red Hat     Published Date: Jan 02, 2018
Microservices architecture is a new architectural style for creating loosely coupled but autonomous services. Emerging trends in technology—such as DevOps, Platform-as-a-Service (PaaS), containers, and continuous integration and delivery (CI/CD) methods—let organizations create and manage these modular systems on an unprecedented scale that exceeds earlier approaches like service-oriented architecture (SOA). But organizations that refactor monolithic applications into microservices experience widely varying degrees of success. The key to using microservices effectively is a solid understanding of how and why organizations should use microservices to build applications.
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Red Hat

The Path to Continuous Testing

Published By: Tricentis     Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating software as soon as possible. To enable this, we (Development and Testing teams) need fast feedback on whether the latest innovations will work as expected or crash and burn in production. We also need to know if these changes somehow broke the core functionality that the customer base—and thus the business—depends upon. This is where Continuous Testing comes in. Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in order to obtain feedback on the business risks associated with a software release candidate as rapidly as possible.
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Tricentis

Forrester Research on DevOps Quality Metrics that Matter

Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis

Digital Transformation Checklist

Published By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
Innovation requires many ingredients: a great idea, creativity, persistence, the right data, and technology. Governments around the world are taking advantage of the cloud to reduce cost and transform the way they deliver on their mission. The expectations of an increasingly digital citizenry are high, yet all levels of government face budgetary and human resource constraints. Cloud computing (on-demand delivery of IT resources via the Internet with pay-as-you-go pricing) can help government organizations increase innovation, agility, and resiliency, all while reducing costs. This whitepaper provides guidelines that governments can use to break down innovation barriers and achieve a digital transformation that helps them engage and serve citizens.
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Amazon Web Services EMEA

2018 Watson Marketing Digital Benchmark Report

Published By: Group M_IBM Q119     Published Date: Feb 21, 2019
At IBM Watson Marketing, we believe deeply in this practice and have dedicated a large effort to provide some of this critical data to marketers. The newest IBM Watson Marketing annual report of marketing benchmarks is bigger and better than ever with mobile marketing metrics data in addition to email marketing metrics. This year’s report includes traditional benchmark metrics such as email marketing open, click-through and unsubscribe rates, as well as email client and device data and engagement/read rates. New this year to the report are delivery and message frequency metrics for SMS and open and clickthrough rates for mobile push messages.
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Group M_IBM Q119

The artificial intelligence effect on industrial products

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Organizations in the global industrial products industry face significant challenges: cost pressures, increased regulations, disruptive technologies and the increasingly costly delivery of raw resources. High volatility in commodity prices has put severe pressure on company margins and can quickly expose inefficient operations.
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Group M_IBM Q3'19

Four keys to effectively monitor and control secure file transfer

Published By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
Is your file transfer infrastructure equipped to meet today’s business demands? Read four keys you can apply to dramatically improve the security, auditability, service delivery, and scalability of your file transfer operations in order to deliver exceptional customer experiences. You’ll learn why it’s critical to: • Make data visible where it is in the network • Reduce or eliminate ad hoc use of FTP • Build scalability into your file transfer system • Monitor data transfers from beginning to end
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Group M_IBM Q4'19

Valet Living (case study)

Published By: Workplace by Facebook     Published Date: Jun 24, 2019
Valet Living is an amenity services company that supports the multifamily housing industry in over 40 states across the US. From in-home services such as cleaning, package delivery, laundry and pet care, to maintenance and grounds keeping work around apartment communities. Valet Living wanted to address the difficulties that arise when working with a dispersed and unconnected workforce. Since the implementation of Workplace by Facebook, Valet Living have seen great internal results such as: 20% increase in employee retention 50% increase in filling vacancies with internal candidates Thousands of dispersed workers connecting by sharing tips, goals and inspirations via team groups Download this case study to find out more about the amazing results.
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Workplace by Facebook

The Practical Guide to Managing Data Science at Scale

Published By: Domino Data Lab     Published Date: May 23, 2019
Lessons from the field on managing data science projects and portfolios The ability to manage, scale, and accelerate an entire data science discipline increasingly separates successful organizations from those falling victim to hype and disillusionment. Data science managers have the most important and least understood job of the 21st century. This paper demystifies and elevates the current state of data science management. It identifies best practices to address common struggles around stakeholder alignment, the pace of model delivery, and the measurement of impact. There are seven chapters and 25 pages of insights based on 4+ years of working with leaders in data science such as Allstate, Bayer, and Moody’s Analytics: Chapters: Introduction: Where we are today and where we came from Goals: What are the measures of a high-performing data science organization? Challenges: The symptoms leading to the dark art myth of data science Diagnosis: The true root-causes behind the dark art m
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Domino Data Lab

IT Service Excellence Tool Kit

Published By: ConnectWise     Published Date: Aug 22, 2019
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
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ConnectWise

Avoiding Application Bottlenecks to Deliver Quality Software on Time

Published By: Tricentis     Published Date: Mar 13, 2018
Hitting your go-to-market timelines depends on quality testing completion and approval. Whether your organization still employs a waterfall model or has adopted the DevOps or agile methodology, testing has the final say in acceptance for software launch. Metrics shared between testing and other stakeholders can reduce bottlenecks and help your team reliably hit delivery dates with exceptional quality.
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Tricentis

Building on Multi-Model Databases

Published By: MarkLogic     Published Date: Nov 07, 2017
Business demands a single view of data, and IT strains to cobble together data from multiple data stores to present that view. Multi-model databases, however, can help you integrate data from multiple sources and formats in a simplified way. This eBook explains how organizations use multi-model databases to reduce complexity, save money, lessen risk, and shorten time to value, and includes practical examples. Read this eBook to discover how to: Get unified views across disparate data models and formats within a single database Learn how multi-model databases leverage the inherent structure of data being stored Load as is and harmonize unstructured and semi-structured data Provide agility in data access and delivery through APIs, interfaces, and indexes Learn how to scale a multi-model database, and provide ACID capabilities and security Examine how a multi-model database would fit into your existing architecture
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MarkLogic

The Guide to Multi- Dimensional ADC Scaling for Digital Transformation

Published By: Citrix     Published Date: Jun 15, 2018
The world of IT is undergoing a digital transformation. Applications are growing fast, and so are the users consuming them. These applications are everywhere—in the datacenter, on virtual and/or microservices platforms, in the cloud, and as SaaS. More and more apps are now being moved out of datacenters to a cloud-based infrastructure. In order for an optimized and secure delivery of these applications, IT needs specific network appliances called Application Delivery Controllers (ADCs). These ADCs come in hardware, virtual, and containerized form factors, and are sized by Network Administrators based on the current and future usage of applications. The challenge with this is that it’s hard to foresee sizing or scalability requirements for these ADCs since users are constantly increasing, and applications are consistently evolving, as well as moving out of datacenters. Complicating matters, most ADCs are fixed-capacity network appliances that provide zero or minimum expansion capability
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Citrix

How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs

Published By: Schneider Electric     Published Date: Feb 17, 2017
This paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
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dcim, costs, operational processes, data centers
    
Schneider Electric

Lead Nurturing: Guide for Modern Marketers

Published By: Oracle OMC     Published Date: Nov 30, 2017
Lead nurturing is about helping buyers along in their educational journey. Thus, it’s most effective when triggered by prospect activity or behaviors. Lead management technologies are often used to automate such real-time marketing. This type of software makes it possible to track leads and automate content delivery while simultaneously collecting behavioral data and triggering corresponding actions.
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Oracle OMC
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