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Forrester Report: Contact Centers Must Go Digital or Die

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers, application integration, best practices, business analytics, business intelligence, call center management, call center software, customer interaction service
    
Oracle Service Cloud

Agile and Secure Desktop Delivery with Amazon WorkSpaces

Published By: AWS     Published Date: May 09, 2018
More and more businesses are embracing workplace mobility and bring-your-own-device (BYOD) strategies as a method to reduce costs and stimulate productivity. These initiatives give employees, contractors, and business partners the power to remotely contribute, collaborate, and communicate with team members from familiar devices, anywhere around the world. To implement these strategies effectively however, IT teams must provide access to applications, business systems, collaboration platforms, and development environments without sacrificing end-user experiences, hindering their organization’s security posture, or inducing excessive costs. What many are finding is that traditional methods of desktop and application delivery and on-premises Virtualized Desktop Infrastructure (VDI) often cannot live up to this task, as they introduce new challenges upon implementation.
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AWS

Top Trends Driving the Need for Unified Cloud Management

Published By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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VMware

DevOps-Ready IT: Accelerate Software Delivery for Success in the Digital Economy

Published By: VMware     Published Date: Nov 07, 2016
In today’s digital economy, the ability to bring new software applications and updates to market quickly is a key to competitive advantage. For companies in diverse industries, the goal is the same: Get high-quality software into production as fast as possible. In this quest to accelerate release cycles, organizations must get beyond historical barriers that impede the rapid delivery of the software that keeps an enterprise competitive. In too many cases, processes tend to be inefficient, slow, and prone to failed releases. Much of the blame for the problem can be laid at the feet of organizational structures that mandate conflicting goals for the two key departments at either end of the application development chain: development/testing (dev/test) and operations. Where dev/test teams want to push their applications and updates into production quickly, operations teams want to go more slowly in order to maintain control and keep applications and systems available.
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VMware

Smarter Operations: The Value Chain’s Vital Role in Digital Evolution

Published By: UPS     Published Date: Sep 28, 2017
This series explores the role of modern digital technology in the evolution of manufacturing production, defined here as the value chain of internal and external contributors to the manufacture and delivery of products. Each chapter is designed to help operators visualize how they can build-out production of the future, and how to leverage help from the value chain to make faster progress.
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manufacturing production, digital supply chain, smart operations, digital transformation, industrial internet of things
    
UPS

Keystone

Published By: Microsoft     Published Date: Jul 20, 2018
SaaS represents an opportunity for ISVs to fundamentally transform their business to deliver greater value to customers, sell software to a broader range of customers, and streamline their internal operations. The market for software is quickly changing to demand this mode of delivery, as software buyers start considering total ownership costs, ease of use, and flexibility in their purchase decisions. ISVs need to prepare for such a transition. This paper will discuss the benefits that stem from changes to an ISV’s business model (how it competes in the marketplace) and operating model (how the ISV executes on its business model) as well as suggestions on how to prepare for a SaaS transition, based on the experience of 20 ISVs who successfully transitioned from a traditional software licensing and delivery model to SaaS.
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Microsoft

Charting a Course for an exceptional customer experience

Published By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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Adobe

SOA Governance with IBM Rational Asset Manager

Published By: IBM     Published Date: Mar 28, 2008
For service-oriented architecture (SOA) to succeed, it needs to begin before run-time, with a strong SOA-based development and delivery environment. This paper discusses some of the challenges around SOA governance in the context of a lifecycle of services, and introduces IBM Rational Asset Manager software as a solution to those challenges.
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software development, governance, service oriented architecture
    
IBM

Transforming the IT Infrastructure to Generate Business Advantage

Published By: IBM     Published Date: Mar 28, 2008
With ever increasing pressure to drive higher operating efficiencies, fuel business growth and enhance shareholder value, executives today are rethinking their traditional strategies. Few areas of the business are being more challenged than information technology (IT). Increasingly, CIO's are exploring alternative IT infrastructure sourcing and delivery strategies.
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networking, infrastructure, business management
    
IBM

An Evaluation of Buy Versus Build for Portal Solutions by IDC

Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign, total cost of ownership, corporate portals
    
IBM

5 Important Steps to Successful Performance Management & BI An Analyst's Perspective

Published By: IBM     Published Date: Feb 02, 2009
Sign up for the webcast and you will learn: The strategic benefits of a robust information infrastructure for performance management, How to take immediate action if your operating reporting has data latency challenges, How to drive broader adoption in the business by addressing critical data challenges, Why the combination of IBM and Cognos, an IBM company, accelerates the delivery and quality of the information needed to drive business performance.
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ibm, business optimization, performance management, cognos, robust information infrastructure, data latency, data quality challenges, data fragmentation, critical data challenges, data management, data protection, data quality
    
IBM

Do more with less thru Netcool?

Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment, consolidate, operations management, automate, productivity, service delivery costs, standards-based, off-the-shelf, cost of ownership, service assurance, oss, ibm service management, business process automation
    
IBM

Best Practices for Server Virtualization in Mission-Critical Healthcare IT

Published By: Stratus Technologies     Published Date: Feb 12, 2008
This paper provides an introduction to server virtualization for hospitals and healthcare delivery organizations. It also offers best practices you can use to benefit from virtualization, while avoiding missteps that could affect the availability and performance of mission-critical healthcare IT.
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server virtualization, virtual, virtual server, virtual machine, healthcare, health, medical, medicine, hospital, stratus, stratus technologies, servers, best practices
    
Stratus Technologies

Rational Why Renew Video

Published By: IBM Software     Published Date: Jul 06, 2011
Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.
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rational, subscription & support, harish grama, software delivery, automation, collaboration, business process automation, middleware, service management
    
IBM Software

Delivering the Next Generation of Online Video: What to Expect in 2018

Published By: Limelight Networks     Published Date: Mar 02, 2018
There are a number of factors contributing to the growing popularity of streaming live events or offering content on demand, from anywhere, any time, on any device. Live streaming major sporting events such as the Superbowl or the Olympics is now a viable alternative to broadcast TV. And as Limelight’s 2017 State of Online Video report reveals, the average number of online viewing hours is almost six per week. However, as viewer expectations continue to rise, keeping audiences happy and engaged isn’t easy. In this white paper we discuss current trends and what to expect in 2018. We examine the role Content Delivery Networks (CDN) can play in optimizing the delivery of online video content at global scale, and the technologies available to ensure the lowest latency delivery possible. You’ll learn: Why sports leagues are enthusiastic about live streaming their events How content distributers can differentiate their services The apparent challenges of delivering live and on demand v
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cdn, live video streaming, ott, over the top (ott) content delivery, video on demand, global content delivery, streaming video, content delivery network, video delivery, content publishing, content publishing workflow
    
Limelight Networks

5 Things You Need to Know About Implementing a Multi-CDN Strategy

Published By: Limelight Networks     Published Date: Mar 02, 2018
Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage. In some cases the costs are much higher. The catalogue of cloud outages over recent years is well publicized and reads like a “who’s who” of the technology industry. It seems no one is immune. But when it comes to delivering digital content, downtime isn’t the only concern. Today a poor user experience can be just as damaging as an outage. According to Limelight research, 78% of people will stop watching an online video after it buffers three times, and the majority of people will not wait more than 5 seconds for a website to load. Organizations looking to deliver great digital experiences for their customers often choose to deliver that content using Content Delivery Networks (CDNs). Using multiple CDNs to deliver these digital content experiences promises even greater levels of availability and performance. But it brings with it a host of questi
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content delivery network, cdn, multi-cdn, multiple cdns, web performance, web acceleration, digital content delivery, mobile delivery, global content delivery, live streaming, video on demand, video delivery, ott content delivery
    
Limelight Networks

Build a Private Cloud That Evolves to a Hybrid Cloud in a Single Platform

Published By: CDW     Published Date: Apr 04, 2016
Cloud computing is increasingly being adopted as a way for IT organizations to decrease costs, improve efficiency, and enhance business agility. NetApp has been helping companies succeed in cloud deployment to achieve tangible results since long before the term cloud entered the popular lexicon. NetApp has the people, technologies, and partnerships in place to help organizations evolve existing IT infrastructure into an efficient cloud-based service delivery model. The NetApp® Unified Storage Architecture and clustered Data ONTAP® operating system integrate all storage capabilities into a single, easy-to-use platform. By choosing NetApp when making the transition to a private cloud or a hybrid cloud, organizations will be able to meet their storage business needs now and in the future.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology, storage management, data management, monitoring, network architecture, network management, application security, mobile computing, wireless infrastructure, application integration, business activity monitoring, content integration, content management system
    
CDW

Integrating cloud and on-premise applications with IBM WebSphere Cast Iron Cloud integration

Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing, web sphere, service oriented architecture, software compliance
    
IBM

Learn How to Increase Productivity & Decrease Costs by Replacing Your Delivering Compute Services

Published By: VMTurbo     Published Date: Dec 09, 2013
Learn about a single compute service that will increase your productivity and decrease your costs while allowing Infrastructure-as-a-Service providers to quickly deploy and grow cloud services with confidence.
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vmturbo, compute service, vmware vcloud, director environments, reduce costs, productivity, delivery, infrastructure, cloud, cloud services, it spending, cloud computing
    
VMTurbo

Onboard The Business To Your Cloud Strategy

Published By: New Relic     Published Date: Mar 17, 2015
The biggest change your technology management team must handle in executing a successful cloud strategy is prioritizing delivery against business priorities, not its own. The business wants faster time-to-market, greater agility, and more flexibility from the cloud strategy. This means setting priorities and creating metrics for previously unmeasured items.
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technology management, could computing, cloud strategy, autonomy, cloud success, best practices, business analytics, business management, server virtualization, business intelligence, cloud computing
    
New Relic

Value of Production Faxing – Solution Overview

Published By: OpenText     Published Date: Aug 19, 2014
An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.
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opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
OpenText

Application Consternation

Published By: Enterprise Mobile     Published Date: Dec 04, 2014
Employees today want more—and they need more—if they’re going to stay productive from anywhere, which is usually the primary goal of having mobile devices in the first place. The right apps can enhance employee productivity, reduce expenses, and increase profitability which means that the decisions you make about the apps your organization uses are among the most important decisions your organization makes. No pressure, right? Our Mobile Application Development solution brief covers: App delivery Providing support for apps Securing apps
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managed mobility services, mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile management, device management, mobile applications, mobile apps, application management, wireless, it management, knowledge management, enterprise applications, data management
    
Enterprise Mobile

Case Study: Waypoint Capital simplifies IT and invests in the future with SimpliVity OmniCube

Published By: Simplivity     Published Date: May 18, 2015
SimpliVity's true hyperconverged infrastructure solution helped Waypoint Capital consolidate their data center. After implementing 2U OmniCube systems, they were able to immensely reduce their IT complexity, increase performance, and dramatically improve their operational efficiency.
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robo, storage, disaster recovery, operational efficiency, aging infrastructure, high it costs, data management, wan optimization, virtualization, application delivery, application performance, storage virtualization, data deduplication, business technology, data center
    
Simplivity

Case Study: Waypoint Capital simplifies IT and invests in the future with SimpliVity OmniCube

Published By: Simplivity     Published Date: Jul 02, 2015
SimpliVity's true hyperconverged infrastructure solution helped Waypoint Capital consolidate their data center. After implementing 2U OmniCube systems, they were able to immensely reduce their IT complexity, increase performance, and dramatically improve their operational efficiency.
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robo, storage, disaster recovery, operational efficiency, aging infrastructure, high it costs, data management, wan optimization, virtualization, application delivery, application performance, application performance management, infrastructure, infrastructure management
    
Simplivity

Straight Talk: 7 Considerations to Future-Proof Your Load Balancing Strategy

Published By: Avi Networks     Published Date: Mar 17, 2016
Software-defined architectures have transformed enterprises to become more application-centric. With application owners seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to provision applications. Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling applications to be re-architected into autonomous microservices from monolithic or n-tier constructs. These transformations are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.
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avi networks, load balancing strategy, best practices, software defined architecture, application centric, application performance, application services, application delivery controller, automation, networking
    
Avi Networks
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