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Active Management of the Customer Experience with Proactive Customer Care

Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
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ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, knowledge management
    
IBM

Ovum Decision Matrix: Selecting a Customer Analytics Solution for Telcos, 2015 - 2016

Published By: IBM     Published Date: Dec 10, 2015
Ovum has produced this Ovum Decision Matrix to identify how the leading customer analytics vendors stack up against each other in terms of their technology, execution of strategy, and market impact.
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IBM

Beauty & The Backup: Are You Spending Too Much Time on Backup and Recovery?

Published By: Unitrends     Published Date: Oct 30, 2015
Usability—much less beauty—was never a priority for backup and recovery software. All that mattered was that large and complex applications, usually diverse independent applications from multiple vendors, worked. As a result, IT staff spent countless hours slogging through poorly designed systems. But it doesn't have to be like this.
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unitrends, backup software, recovery software, it staff solutions, it solutions, usability, it management, knowledge management
    
Unitrends

Email Compliance & Best Practices for Healthcare

Published By: Net Atlantic     Published Date: Dec 08, 2009
How to Keep Compliant, Avoid Mistakes, and Manage a Healthy Member List. Net Atlantic's whitepaper, "Email Compliance & Best Practices for Healthcare" helps healthcare providers and healthcare product and service vendors understand email communications compliance issues. It illustrates how CAN-SPAM forms the foundation of compliance, and also explains why healthcare organizations have to go beyond CAN-SPAM to sustain a truly effective email communications strategy. Healthcare users of email for communications should know how to use these best practices before building their email campaigns.
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net atlantic, email compliance, spam, can-spam, healthcare, members, hmtl messages, email marketing
    
Net Atlantic

Practical Steps for Extended Workforce Screening

Published By: HireRight     Published Date: Jul 31, 2013
Organizations should prepare now for the challenges of a future “extended workforce” consisting of significant numbers of contractor, vendor, and other contingent workers alongside hired employees.
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hireright, extended workforce, contractors, vendors, contingent workers, networking
    
HireRight

Advanced Endpoint Security for Dummies

Published By: Symantec     Published Date: Jun 13, 2018
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices desktops, laptops, tablets, and smartphones with various operating systems to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls. In the wake of this disruption, vendors offered myriad point products that solve only a portion of the security problem. These products usually require costly custom integrations and high management overhead to boot. Making matters worse, traditional security approaches can’t address an evolving threat landscape that includes ransomware, stealthy attacks that dwell in a customer’s environment for months, and threats targeting iOS and Android devices. In fact, the mobile workforce is more vulnerable than ever before.
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Symantec

Magic Quadrant for Master Data Management of Customer Data Solutions

Published By: IBM     Published Date: Aug 05, 2014
The MDM of customer data solutions market segment grew healthily in 2012. New acquisitions and integrations of prior acquisitions by the Leaders have continued, and several visions for linking MDM and social data have emerged. This Magic Quadrant will help you find the right vendor for your needs.
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ibm, magic quadrant, master data, data, management, solutions, mdm, vendor
    
IBM

Magic Quadrant for Enterprise Mobility Management Suites

Published By: IBM MaaS360     Published Date: Apr 16, 2015
The Gartner Magic Quadrant is one of the most influential research tools that IT buyers use to evaluate enterprise mobility security vendors.
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mobile users, strategy, app enabled, scalability, security, device management, enterprise, byod
    
IBM MaaS360

Forrester Wave: Enterprise Mobile Management Q3 2014, IBM is a Leader

Published By: IBM MaaS360     Published Date: Apr 16, 2015
Read about 27 critical criteria of mobile concern, 15 vendors ranked on current offering and strategy, and the 10 providers leading the pack.
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fiberlink, mobile users, strategy, app enabled, scalability, security, device management, enterprise
    
IBM MaaS360

2015 Gartner Report: Magic Quadrant for Enterprise Mobility Management Suites

Published By: IBM MaaS360     Published Date: Jul 09, 2015
The Gartner Magic Quadrant is one of the most influential research tools that IT buyers use to evaluate enterprise mobility security vendors.
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magic quadrant, enterprise mobility management, emm, mobility security, vendors, networking, security, it management
    
IBM MaaS360

Forrester Wave: Enterprise Mobile Management Q3 2014, IBM is a Leader

Published By: IBM MaaS360     Published Date: Jul 09, 2015
Read about 27 critical criteria of mobile concern, 15 vendors ranked on current offering and strategy, and the 10 providers leading the pack.
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enterprise mobile management, emm, ibm, vendors, mobile management strategy, networking, security, it management
    
IBM MaaS360

EMM: Ovum Decision Matrix

Published By: IBM MaaS360     Published Date: Jul 09, 2015
See where Ovum places the focus on EMM for 2015 and the vendors with the vision and executional ability to deliver.
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enterprise mobility management, emm, ovum, vendors, tablet, smartphone, mobile device, networking
    
IBM MaaS360

2015 Gartner Report: Magic Quadrant for Enterprise Mobility Management Suites

Published By: IBM MaaS360     Published Date: Oct 08, 2015
The Gartner Magic Quadrant is one of the most influential research tools that IT buyers use to evaluate enterprise mobility security vendors.
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ibm, fiberlink, maas360, gartner, enterprise, mobile management, networking, wireless
    
IBM MaaS360

Forrester Wave: Enterprise Mobile Management Q3 2014, IBM is a Leader?

Published By: IBM MaaS360     Published Date: Oct 08, 2015
Read about 27 critical criteria of mobile concern, 15 vendors ranked on current offering and strategy, and the 10 providers leading the pack.
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ibm, fiberlink, maas360, forrester, mobile, enterprise, management, networking
    
IBM MaaS360

Forrester Wave: Enterprise Mobile Management Q4 2015

Published By: IBM MaaS360     Published Date: Jul 01, 2016
In Forrester’s 25-criteria evaluation of enterprise mobile management (EMM) vendors, we identified the 11 most significant EMM providers — AirWatch by VMware, BlackBerry, Citrix, Good Technology, IBM, Landesk, Microsoft, MobileIron, SAP, Sophos, and Soti — and analyzed their offerings. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help infrastructure and operations (I&O) professionals select the right partner for their enterprise mobile management.
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ibm, forrester, enterprise mobile management, mobile, security, wireless
    
IBM MaaS360

IDC MarketScape: Worldwide Business-to-Business Integration Gateway Software 2014 Vendor Assessment

Published By: IBM     Published Date: Jan 16, 2015
Read the 2014 IDC MarketScape for Worldwide B2B Integration Gateway Software to learn what’s causing so many businesses to adopt advanced integration solutions, and discover why IBM is positioned as a Leader in this vendor assessment.
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ibm, industry solutions, b2b, b2b integration, software, integration gateway software, integration solutions, software development
    
IBM

The Forrester Wave™: Cloud Strategies of Online Collaboration Software Vendors

Published By: IBM     Published Date: Jul 01, 2015
Read this paper to learn the results and gain valuable insight into prospective providers of online collaboration services.
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collaboration software, collaboration saas, business agility, best practices, online collaboration services, enterprise administration, enterprise it, network performance management
    
IBM

2015 Gartner Magic Quadrant for SIEM

Published By: IBM     Published Date: Jul 31, 2015
Market trends and vendor evaluation criteria.
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security, data, event management, infrastructure, network management, application integration, business intelligence, productivity
    
IBM

2015 Gartner Magic Quadrant for Client Management Tools

Published By: IBM     Published Date: Oct 02, 2015
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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client management, ibm, bigfix, gartner magic quadrant, cmt, business management, customer interaction service, customer relationship management
    
IBM

The Forrester Wave Big Data and Knowledge Discovery Solutions 2015 Report

Published By: IBM     Published Date: Oct 14, 2015
If you haven’t looked at enterprise search technology in a while, it’s time to give it another look. This report details their findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right solution to grace their enterprise with the power of knowledge on demand.
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ibm, forrester, knowledge discovery solutions, big data, enterprise, search technology, application development, networking
    
IBM

Magic Quadrant for Data Warehouse and Data Management Solutions for Analytics (Gartner)

Published By: IBM     Published Date: Nov 16, 2015
As vendors continue to evolve their solutions to fit these changing requirements, IBM remains a leader in this Gartner Magic Quadrant.
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ibm, data warehouse, data management, analytics, gartner, business technology, data center, research
    
IBM

Hadoop for the Enterprise

Published By: IBM     Published Date: Nov 16, 2015
The report is sponsored by vendor firms Actian Corporation, Cloudera, Exasol, IBM, MapR Technologies, MarkLogic, Pentaho, SAS, Talend, and Trillium Software.
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ibm, tdwi, enterprise, information technology, data management, business technology
    
IBM

Simple is STILL Better: Embrace Speed & Simplicity for a competitive edge

Published By: IBM     Published Date: Nov 16, 2015
The market offers an array of choices to organizations planning new data warehouses to manage large and varied data sets. Most vendors emphasize the speed of their products, but few address the real need: to increase speed efficiently, which reduces complexity and cost by simplifying data warehousing.
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ibm, organization, puredata, analytics, research, data warehouse, knowledge management, data management
    
IBM

The Forrester Wave™: Cloud Strategies of Online Collaboration Software Vendors

Published By: IBM     Published Date: Dec 29, 2015
Read this paper to gain valuable insight into prospective providers of online collaboration services.
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ibm, cloud, software, forrester, strategy, knowledge management, enterprise applications, cloud computing
    
IBM

Gartner.  Magic Quadrant for Mobile Application Development Platforms

Published By: IBM     Published Date: Feb 02, 2016
Gartner has assessed 20 major vendors that enable enterprise IT developers to create mobile applications for customers, partners, and employees.
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ibm, gartner, magic quadrant, mobile applications, development platforms, mobile, software development, enterprise applications
    
IBM
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