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Live Chat Handbook

Published By: Moxie     Published Date: Feb 08, 2018
Live online chat is proving to be a successful way to fulfill consumers’ desire to connect with companies. In the Guided Economy, customers expect chat to be consistently easy and effective at answering their questions and resolving their issues. It may seem hard to provide a consistent experience because each chat engagement poses a unique question on a unique subject from a unique customer. But by focusing on how best to engage with customers via chat, this channel can become one of your most powerful sales tools.
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digital, conversions, hyperlinks, customers, mobile, chat
    
Moxie

Digital Insurance Engagement Planner

Published By: Moxie     Published Date: Aug 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, a Large National Insurance provider decided to build a competitive advantage to: improve customer experience boost engagement escalate lead acquisition increase conversion across digital platforms By mapping struggle to engagements, digital channels are used to help customers select the right products, complete web forms, or become new customers.
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customer, opportunities, engagement, planner, digital templates, insurance, financial services, banking
    
Moxie

3 Bright Ideas for Increasing Conversions with Customer Engagement

Published By: Moxie     Published Date: Feb 06, 2019
Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone single-channel or point-based product. The content of this ebook focuses on the tangible results of effective customer engagement, along with 3 key components companies need to make it happen.
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customer engagement, digital engagement, ecommerce, customer experience, customer service, customer support
    
Moxie

Calculating the ROI of Real Time Expense Reporting

Published By: Abacus Labs     Published Date: Jun 14, 2018
As more pressure is placed on the finance team to provide meaningful insights more frequently, it is becoming increasingly necessary to speed up business processes, as well as have immediate access to the most up-to-date information. The traditional expense reporting process is a drain from both perspectives. Using software to manage employee expenses can provide a more efficient means of managing the process, however most solutions are simply a digital version of the traditional paper process. This can limit the amount of time savings you can gain. This paper will demonstrate the time savings you can accomplish by implementing a real time expense reporting solution versus one that relies on employee generated expense reports.
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expense, reporting, roi, calculations, digital, employee, finance
    
Abacus Labs

CA syncs UIM event and performance data for faster infrastructure analysis and remediation

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
CA Technologies recently released version 8.5.1 of its flagship United Infrastructure Management (UIM) platform. The company continues its efforts to make it a powerful contender in the highly competitive and crowded hybrid IT management market. The latest enhancements, and those coming soon in the next release, should help strengthen its position as an intelligent and predictive toolset that enables administrators to quickly – and in some cases proactively – react and remediate performance and capacity anomalies.
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CA Technologies EMEA

CA syncs UIM event and performance data for faster infrastructure analysis and remediation

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
CA Technologies recently released version 8.5.1 of its flagship United Infrastructure Management (UIM) platform. The company continues its efforts to make it a powerful contender in the highly competitive and crowded hybrid IT management market. The latest enhancements, and those coming soon in the next release, should help strengthen its position as an intelligent and predictive toolset that enables administrators to quickly – and in some cases proactively – react and remediate performance and capacity anomalies.
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CA Technologies EMEA

Windows 10 (Japanese)

Published By: VMware AirWatch     Published Date: Sep 28, 2016
This is the Japanese version of this white paper.
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VMware AirWatch

Windows 10 (Japanese)

Published By: VMware     Published Date: Dec 27, 2016
This is the Japanese version of this white paper.
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VMware

ENTWURF ANALYSE VON AUSWIRKUNGEN AUF ZERTIFIZIERUNGEN

Published By: UL     Published Date: Nov 14, 2018
Dieses Dokument dient der Untersuchung der Auswirkungen von Änderungen, die sich durch die neue Ausgabe (Nr. 3) der IEC- und UL-Normen für Audio-/Video-, Informations- und Kommunikationstechnologie – Teil 1: Sicherheitstechnische Anforderungen gegenüber deren Vorgängerversionen, IEC 62368-1, Ausgabe Nr. 2 und UL 62368-1, Ausgabe Nr. 2 ergeben. Die Veröffentlichung von Ausgabe Nr. 3 der IEC 62368-1 ist für das 3. Quartal 2018 geplant.
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UL

BOZZA ANALISI DELL'IMPATTO DELLA CERTIFICAZIONE: IEC 62368-1, EDIZIONE N. 3

Published By: UL     Published Date: Nov 15, 2018
La presente analisi è volta a identificare e ad analizzare l'impatto delle differenze sostanziali tra l'ultima Edizione n. 3 delle norme IEC e UL per le Apparecchiature per le tecnologie audio/video, di informazione e di comunicazione – Parte 1: Requisiti di sicurezza, e le relative versioni precedenti, IEC 62368-1, Edizione n. 2 e UL 62368-1, Edizione n. 2.
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UL

9 Reasons Why Your Email Campaign Is Failing

Published By: Return Path     Published Date: Jan 29, 2013
Measuring your data can be difficult, but knowing what to do next is even harder. Identify issues quickly with the “Email Metrics Troubleshooter” checklist, so you can focus less time on identifying problems and more time on reaching your goals.
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email failure, high unsubscribe rate, low click-through rate, drop in open rate, low response rate, rise in traffic but not in conversion, email trends, email marketing trends, email marketing best practices
    
Return Path

Metrics That Matter: The Most Effective KPIs to Transform Your Business

Published By: Epicor     Published Date: Aug 03, 2012
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
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gross margin, epicor, sales per employee, inventory turns, service level, days sales outstanding, average collection period, days payables outstanding, average payables period, cash conversion cycle, inventory control, warehouse fulfillment, purchasing, sales, payroll software, financial management, expense management
    
Epicor

Solving the Five Types of Online Customer Struggle with Bruce Temkin

Published By: Tealeaf     Published Date: Mar 31, 2011
Customer Experience Transformist Bruce Temkin discusses Online Customer Struggle and its effects on site conversion and customer retention.
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bruce temkin, customer retention, tealeaf, geoff galat, customer struggle, customer loyalty
    
Tealeaf

Guidance on Non-FQDNs: The Deprecation of Internal Server Names and Reserved IP Addresses

Published By: Entrust Datacard     Published Date: May 15, 2014
On November 22, 2011, the CA/Browser Forum adopted “Baseline Requirements for the Issuance and Management of Publicly-Trusted Certificates, Version 1.0” (hereafter referred to as the “BR 1.0”) to take effect on July 1, 2012. This document explains the differences between non-qualified and Fully-Qualified Domain Names (FQDN), the reasons behind the CA/Browser Forum’s change and suggests alternatives for affected subscribers.
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entrust, non fqdns, certificates, forum changes, publicly trusted certificates, networking, it management
    
Entrust Datacard

A Proper Foundation: Extended Validation SSL

Published By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
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entrust, ssl, ecommerce, extended validation, chrome, mobile browsers, networking, it management
    
Entrust Datacard

Marketo for Enterprise: Overview Demo

Published By: Marketo     Published Date: Jun 26, 2015
In this on-demand demo, learn how leading enterprise marketing teams are leveraging Marketo’s customer engagement platform to increase lead conversion, improve marketing ROI and integrate social campaigns.
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enterprise management, marketing roi, best practices, integration, lead generation, enterprise applications
    
Marketo

The Advantages of Migrating to Windows Vista and Office 2007 Simultaneously

Published By: Dell     Published Date: Oct 21, 2008
The newest versions of Windows Vista and Microsoft Office 2007 have a great deal to offer users and IT managers. Join Dell, Microsoft and Ziff Davis Enterprise for an eSeminar to learn about the key benefits of this simultaneous migration and the key methods of achieving it.
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dell, benefits of simultaneous migration, platforms, windows
    
Dell

Designing a Microsoft Office Communications Server 2007 architecture with HP BladeSystem

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
This white paper is focused on the design and architecture of an OCS 2007 environment in an HP BladeSystem infrastructure. The document outlines a building block approach to deploying OCS on the HP BladeSystem and focuses on how the design decisions around levels of availability, scalability, and the OCS 2007 feature set impact the hardware that is deployed and the version of OCS that is used. The white paper also covers a brief overview of the Microsoft Unified Communications framework including Microsoft Exchange Server 2007 and Office Communications Server 2007 and an overview of the HP BladeSystem architecture and how the HP BladeSystem can help lower the total cost of ownership (TCO).
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hp bladesystem, ocs, voip, storage, blade servers, voice over ip, microsoft exchange, windows server
    
F5 Networks Inc

BIG-IP Live Install and Logical Volume Manager

Published By: F5 Networks Inc     Published Date: Jul 08, 2009
BIG-IP devices have long been a tool for applying "rolling upgrades" to the applications and systems that sit behind the BIG-IP device. With Live Install, this "stage->reboot->go live" sequence can now be applied to the BIG-IP device directly, creating a rolling upgrade scenario like those of the application systems behind it. Live Install also enables snapshot versioning for future versions of the BIG-IP system, a critical feature for both production and testing environments.
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big-ip, tool, application, system, device, installation, upgrade, production, testing, reboot, go live, stage, administrator, knowledge, solution, networking, it management, wireless, infrastructure, local area networking
    
F5 Networks Inc

F5 BIG-IP v10

Published By: F5 Networks Inc     Published Date: Jul 08, 2009
iControl provides the means by which F5's BIG-IP platform can be automated, integrated, and flexible such that it can adapt in real-time to changing network and application infrastructure conditions inside and outside the data center. Whether you are building out a new infrastructure or adapting to new technology, using iControl can enable unprecedented levels of control over and visibility into the application delivery process.
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enhancement, feature, big-ip, application delivery controller, adaptable, dynamic, device, system, version, management, solution, security, it management, wireless, local area networking, wlan
    
F5 Networks Inc

Strategies for Effective Change Management: Graduating from Version Control

Published By: Aldon     Published Date: Jan 13, 2009
Cut development costs and speed time-to-market with change management.
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aldon, software configuration management, scm, effective change management, version control, software development, software testing, web development
    
Aldon

Dell's SMART Approach to Workload Automation.

Published By: BMC Control M     Published Date: Jul 22, 2009
A short time ago, Dell, like many other companies, embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. As part of this initiative, Dell addressed a job scheduling solution that had failed to keep pace with ITIL_ integration. In enterprises around the world, stale job scheduling software lingers for fear of the costs and risks of conversion. Learn more today!
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bmc, ema, dell, dell smart, automation, integration, services, itil, business, software, itsm, roi, bmc control-m, international computing
    
BMC Control M

Efficient Mobile Managing

Published By: Microsoft Windows Phone     Published Date: Feb 05, 2010
New mobile messaging features of Exchange 2010. Listen to this Searchmobilecomputing.com podcast that will discuss about the latest version of Windows Mobile.
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microsoft, windows phone, mobile 6.5 operating system, mobile managing, exchange 2010, searchmobilecomputing.com, smart phones, wireless application software, wireless phones, microsoft exchange, windows
    
Microsoft Windows Phone

Disover the Latest Innovations in End User Experience Management

Published By: Aternity     Published Date: Apr 10, 2012
Report reveals Aternity's version 5.0's new innovative features focused on driving the broadest coverage of end-user experience across almost any type of application or Windows-based desktop (physical or virtual).
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aternity, end user experience, end user management, technology, windows, technology platform, windows server, application integration, analytical applications, business intelligence, business technology
    
Aternity

Keeping Track: Version Control & Change Management for Continuous Integration (CI)

Published By: CollabNet     Published Date: Mar 31, 2012
In this session, you will learn that successful Continuous Integration relies on carefully preparation of a versioning control and change management strategy. We will cover which issue management, Subversion and Git best practices will maximize value
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scriptlogic, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application, software development
    
CollabNet
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