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“Staples Inc” case study: Customer services with virtual assistants

Published By: IBM     Published Date: Jun 25, 2018
Incorporating Watson Assistant into their “Easy System”, Staples Inc. enhanced their ordering interface and product support to be more seamless, whether via their iconic Easy Button, through the app, over Facebook Messenger, or with a Slackbot. See how Staples used Watson APIs to build a cognitive ordering ecosystem for customers, incorporating speech-to-text capabilities and leveraging on a massive amount of back-end and customer data. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

Autodesk case study: Speeding customer response times by 99 percent with IBM Watson

Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

The IBM Advantage for Cognitive Discovery Cloud

Published By: IBM     Published Date: Jun 25, 2018
Vast resources of data are increasingly available, but the sheer volume can overwhelm human capability. By implementing the cognitive system of IBM Watson Discovery into their infrastructure, businesses can extract deeper and more accurate insights by efficiently identifying, collecting and curating structured and unstructured data. Watson Discovery, also capable of creating content collections and custom cognitive applications, can transform organizational processes to extend proprietary content and expert knowledge faster and at greater scales. Read more to learn how Watson Discovery can keep your organization evolving ahead of the competition. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

Prudential case study

Published By: IBM     Published Date: Jun 25, 2018
As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM

Five Ways to Exploit Your Data in a Value-based World

Published By: IBM Watson Health     Published Date: Sep 29, 2017
In the world of value-based healthcare, your data is the key to extracting the most actionable insights that provide real value to your organization. But getting to those insights can prove difficult, especially if you have to connect disparate data sources. You need transparency into key insights that can help your team make more informed decisions for the success of your organization. In this listicle, we explore five ways an analytics solution can help you transform your organization through the power of insight. From risk modeling to predictive analytics, utilizing the right mix of analytics can improve patient outcomes and ultimately move your organization closer to your ideal value-based care model
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value-based care, analytics, insights, data, business intelligence, ehr, fee-for-service, cognitive, predictive, outcomes, infrastructure
    
IBM Watson Health

Data infrastructure for managing Population Health

Published By: IBM Watson Health     Published Date: Nov 10, 2017
To address the volume, velocity, and variety of data necessary for population health management, healthcare organizations need a big data solution that can integrate with other technologies to optimize care management, care coordination, risk identification and stratification and patient engagement. Read this whitepaper and discover how to build a data infrastructure using the right combination of data sources, a “data lake” framework with massively parallel computing that expedites the answering of queries and the generation of reports to support care teams, analytic tools that identify care gaps and rising risk, predictive modeling, and effective screening mechanisms that quickly find relevant data. In addition to learning about these crucial tools for making your organization’s data infrastructure robust, scalable, and flexible, get valuable information about big data developments such as natural language processing and geographical information systems. Such tools can provide insig
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population health management, big data, data, data analytics, big data solution, data infrastructure, analytic tools, predictive modeling
    
IBM Watson Health

Patient Engagement: A foundational strategy based on interviews with healthcare decision makers

Published By: IBM Watson Health     Published Date: Nov 20, 2017
Strong patient engagement leads to improved population health, a better experience of care, and lower healthcare costs. Even so, few healthcare organizations have a well-defined patient engagement strategy, according to research by IBM Watson Health. Read this whitepaper and learn why healthcare organizations should create a comprehensive patient engagement strategy, what each component of such a strategy entails and how to take the steps required to build an effective patient engagement program. From patient portals, telemedicine, and mobile health, to data sharing, automation tools and cognitive computing, you’ll gain the ability to leverage valuable tools for increasing patients’ involvement in their own health outcomes.
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patient outreach, patient relationship management, patient experience, population health management, cognitive computing, data, data sharing, healthcare costs, care, patient engagement, patient engagement strategy, patient portals, mobile health, telemedicine, automation tools, health outcomes
    
IBM Watson Health

Operational performance strategies for balancing fee-for-service and value

Published By: IBM Watson Health     Published Date: Nov 21, 2017
The shift to value-based care means that healthcare organizations should expand their concept of return on investment (ROI) to include the ability of solutions to increase efficiency and contain healthcare costs. Data analytics and automation capabilities have become important tools for providers aiming to maximize value-based payments. Learn from this whitepaper about the best ways for healthcare organizations to measure health IT ROI in the value-based environment, including specific examples of how certain providers are approaching this challenge.
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value-based care, healthcare costs, health outcomes, health it, health information technology, hospital performance, operational performance, hospital performance improvement, operational performance, operational benchmarks, comparative analysis, post-acute network alignment, provider alignment, hospital spending, hospital financial benchmarks, hospital operational benchmarks
    
IBM Watson Health

Five Things to Look for When Evaluating a Clinical Decision Tool

Published By: IBM Watson Health     Published Date: Dec 13, 2017
Clinical decision support solutions are critical to delivering quality care, but how do you know which tools are most effective? In this video, David Bordewyk, national director for clinical solutions at Truven Health, explains five considerations for evaluating current or prospective solutions. First, the tool should provide evidence-based, actionable recommendations. Learn how to determine whether that’s the case, as well as how to identify tools that provide comprehensive information, information that’s consistent, and information that’s easy to find and access. Additionally, the tool should provide access from multiple types of devices and the vendor should offer ongoing user training and support.
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clinical solutions, clinical decision support solution, clinical decision tool, technical support, optimized care, evidence-based recommendations, clinical solution vendor, drug reference, clinical content
    
IBM Watson Health

Case Study: Reduce Wasteful Spending, Labor Costs and Length of Stay

Published By: IBM Watson Health     Published Date: Jul 09, 2018
While the cost of care is increasing, hospitals and health systems are scrambling to cut operational costs without sacrificing quality of care. Download this case study to see how one health system used IBM ActionOI to help reduce wasteful spending, inpatient length of stay, and lower labor costs.
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reduce operational costs, labor costs, length of stay, wasteful spending, hospitals, health systems, quality of care, cost of care, operational efficiencies, hospital roi, financial benchmarks
    
IBM Watson Health

Sprinklr and IBM: How to Unlock the Business Value of Social Media

Published By: Sprinklr     Published Date: Mar 13, 2018
"With consumers increasingly flocking to social to talk to (and about) brands, it’s crucial for brands to think about social in a smart, tactical way. In this paper, Sprinklr and IBM partner to explore the full impact of social media on the business. *This is a joint effort by Sprinklr and IBM Watson Marketing. To learn more about IBM Watson Marketing, visit ibm.com/watson/marketing"
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Sprinklr

Watson: A System Designed for Answers

Published By: IBM MidMarket Demand Generation     Published Date: Apr 09, 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.
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ibm, technology, technology system, data system, answer technology, optimization, system design, new computing, application integration, application performance management, best practices, system management software, database development
    
IBM MidMarket Demand Generation

Push the Boundaries of Sales and Operations Planning with Optimization

Published By: FICO     Published Date: Mar 02, 2018
Sales and Operations Planning (S&OP) isn’t just about aligning supply and demand. Ultimately, businesses across all industries need to synchronize plans across all functions to strike the right balance between demand, resources and other constraints. Companies are realizing that their use of analytics to help improve decision making needs to evolve beyond just reporting to include machine learning and optimization. Download our latest Q&A now with published author and supply chain expert Mike Watson, and learn how virtually any S&OP decision can benefit from advanced analytics and automation. You’ll get practical advice to help build a strawman, so you can move forward quickly – before your competitors! Read this Executive Brief to know the Top 7 Questions to ask before deploying your Sales and Operations planning.
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operations, sales, supplier, inventory, resources
    
FICO

BlueHill Research: Maximizing Insightful and Prescriptive Analytic Value for the Data - Driven Enter

Published By: IBM     Published Date: Oct 13, 2017
Blue Hill provides guidance on 1) the Customer Journey leading to a new generation of analytic tools, 2) key value propositions associated with moving to tools such as IBM Cognos Analytics and IBM Watson Analytics, and 3) recommendations for best practices in maximizing the value of insightful and predictive analytics for enterprise data.
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blue hill research, data analytics, ibm cognos, watson analytics, enterprise data
    
IBM

Watson Studio: Simplify and scale AI for hybrid, multi-cloud world

Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
• Do you want to win with AI in the hybrid, multi cloud world? Are you tackling data, algorithms and apps to drive business value from AI? We got you covered. Come and learn how you can simplify and scale your AI projects on Watson Studio. Hybrid cloud use cases spanning cloud, desktop and local are featured. Key Takeaways: • Open, trustworthy and secure approach to put AI to work for business • Go live and scale faster with AI-infused platform • Build train and deploy models across hybrid, cloud environments – including popular public cloud environments like AWS and Azure • Flexibility for cloud, on-premise and desktop deployment, bringing algorithms to wherever data resides • Progressing your AI/data science with Watson Studio • Register now and get ready to simplify and scale your AI investments to work for your business.
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Group M_IBM Q119

Telematics for Insurance

Published By: IBM     Published Date: Feb 24, 2015
IBM offers a comprehensive solutions portfolio that helps insurance companies integrate big data and analytics capabilities into their telematics strategy. The portfolio incorporates dozens of new patented technologies developed by IBM Research and builds on IBM Watson Foundations.
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telematics, ibm, insurance, big data, comprehensive solutions
    
IBM

Using Watson to Accelerate Drug Discovery Webinar

Published By: IBM Watson Health     Published Date: Feb 28, 2017
IBM Watson Health aims to transform the drug development process for life sciences – from research to commercialization. IBM Watson for Drug Discovery helps accelerate breakthroughs by enabling researchers to quickly analyze, identify, and prioritize new therapeutic targets and drug combinations for future study.
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ibm, watson, watson health, drug discovery
    
IBM Watson Health

Using Watson to Accelerate Drug Discovery Webinar

Published By: IBM     Published Date: Dec 15, 2016
BM Watson Health aims to transform the drug development process for life sciences – from research to commercialization. IBM Watson for Drug Discovery helps accelerate breakthroughs by enabling researchers to quickly analyze, identify, and prioritize new therapeutic targets and drug combinations for future study.
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ibm, watson, watson health, drug discovery
    
IBM

IBM Watson Analytics - Discovering new ways to work video

Published By: IBM     Published Date: Jan 21, 2016
Watson Analytics puts predictive business analytics in the palm of your hand with a natural language-based freemium cloud service.
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ibm, analytics, workforce, enterprise applications, human resource technology, business technology
    
IBM

Transform Customer Engagement

Published By: IBM     Published Date: Aug 09, 2016
This brochure displays how Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service.
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, knowledge management, enterprise applications, business technology
    
IBM

How Watson Engagement Advisor Works

Published By: IBM     Published Date: Aug 09, 2016
This white paper breaks down the Watson Engagement Advisor in full.
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, knowledge management, enterprise applications, business technology
    
IBM

Winning the Customer Experience Battle

Published By: IBM     Published Date: Aug 09, 2016
How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, watson, watson engagement advisor, engagement, customer experience, automation, knowledge management, enterprise applications, business technology
    
IBM

Digital Experience Changes Everything

Published By: IBM     Published Date: Nov 15, 2016
IBM Commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes and culture to create digital customer experience in real time.
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ibm, watson, commerce, watson content hub, digital experience, customer experience, enterprise applications, customer experience management, business technology
    
IBM

Leverage Cognitive Content to Create Compelling Customer Experiences

Published By: IBM     Published Date: Jan 17, 2017
Forrester Research discusses shifts in creating customer-centric, content-rich digital experiences. IBM introduces the Watson Content Hub.
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ibm, commerce, digital experience, customer experience, forrester, customer-centric content, enterprise applications, business technology
    
IBM

Data Sheet: Enhance the 360 degree view of your customer

Published By: IBM     Published Date: Aug 05, 2014
Watson Explorer provides organizations with a combined, trusted 360-degree view of both structured and unstructured data. The solution indexes information from unstructured data sources (PDFs, Microsoft SharePoint, flat files, social media, blogs and so on) as well as structured sources for search and discovery. Organizations can leverage their data in place, respecting existing security models when creating this virtual access point to all information. Watson Explorer requires trusted master data to ensure that links are accurate and reliable, so the end user can confidently leverage a holistic view of a customer or product.
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ibm, data, customer, watson explorer, master data, structured, it management, data management
    
IBM
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