zendesk

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Mit Chat zum Erfolg

Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Überzeugte Kunden geben mehr aus Kunden geben mehr Geld aus, nachdem sie mit Ihnen gechattet haben – und 83 % aller Online-Käufer brauchen Hilfe, um einen Kauf zu tätigen. Lassen Sie Ihre Kunden nicht im Regen stehen, sondern greifen Sie ihnen unter die Arme, damit sie den Kauf abschließen. Warenkorbabbruch reduzieren Die Wahrscheinlichkeit, dass ein Kunde einen Kauf tätigt, ist dreimal höher, wenn Sie ihn mit proaktivem Chat ansprechen. Senden Sie zielgerichtete Nachrichten, um Kunden im Kontext zu helfen. Höherer Web-Umsatz Nachdem Spartan Race Live-Chat zu seinem Online-Store hinzugefügt hatte, ließ sich ein Anstieg des Retail-Umsatzes um 27 % und ein Kundenzufriedenheitswert für Live-Chat von 97 % verzeichnen. Mehr Markentreue Genau wie bei Interaktionen in einem normalen Geschäft können Live-ChatAgenten eine persönliche Beziehung zu Kunden knüpfen und die OnlineMarkentreue erhöhen.
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Zendesk GmbH

Forrester-Studie- The Total Economic Impact™ of Zendesk - Zusammenfassung

Published By: Zendesk GmbH     Published Date: Apr 24, 2018
Zendesk beauftragte das Marktforschungsinstitut Forrester Consulting mit einer „Total Economic Impact™“-Studie zur Untersuchung des potenziellen ROI, der sich für Unternehmen ergibt, die die Produktfamilie von Zendesk einsetzen. Um die Kosten und den Nutzen der Implementierung von Zendesk besser zu verstehen, befragte Forrester fünf Firmen, die Erfahrung mit Zendesk-Produkten haben. Aus den befragten Firmen wurde dann ein Verbundunternehmen erstellt. Die Ergebnisse dieser Untersuchung sind nachfolgend zusammengefasst: Finanzielle Zusammenfassung der risikobereinigten Ergebnisse über drei Jahre
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Zendesk GmbH

MADE.COM bietet Multichannel- Support uber Zendesk Support

Published By: Zendesk GmbH     Published Date: Apr 24, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken.
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Zendesk GmbH

The Total Economic Impact™ Of Zendesk

Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH

MADE.COM bietet Multichannel- Support über Zendesk Support

Published By: Zendesk GmbH     Published Date: Jul 25, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken. Erfahren Sie in dieser Case Study mehr über die Herausforderungen und was aussschlaggebend für den Erfolg war.
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Zendesk GmbH

6 Tips for building a thriving help center

Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Your guide to omnichannel support

Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Scale your business with Self-service

Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Gartner Predicts 2018: CRM and Customer Experience

Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Zendesk Integration: Streamline your contact center workflow

Published By: LogMeIn     Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better. Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
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zendesk, integration, steamline, workflow, information
    
LogMeIn

A Zendesk cheat sheet for picking your support solution

Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Calculate your Support team's ROI with Zendesk

Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

How to improve the way your business interacts with customer support agents

Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Improve the way your business interacts with your customers

Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Learn how top customer service organizations are using Zendesk to improve relationships

Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Provide Multi-Channel Customer Service with Zendesk

Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Forrester Total Economic Impact Report for Customer Service

Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Removing Network Performance Blind Spots at Zendesk

Published By: ThousandEyes     Published Date: Aug 04, 2017
Steve Loyd, VP of Engineering Ops, uses ThousandEyes to gain visibility in application health and Internet service provider (ISP) performance.
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network performance, infrastructure improvement, internet performance, health application
    
ThousandEyes

Removing Network Performance Blind Spots at Zendesk

Published By: ThousandEyes     Published Date: Jan 14, 2018
Steve Loyd, VP of Engineering Ops, uses ThousandEyes to gain visibility in application health and Internet service provider (ISP) performance.
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thousandeyes, network performance, network intelligence, network performance management, application performance management, customer service, ebusiness, web service management
    
ThousandEyes

Empower your Developers and Drive Productivity by Leveraging Kubernetes

Published By: AWS     Published Date: Jun 04, 2019
Description Zendesk is a customer service software company that serves over 125,000 organizations around the world. Wanting to create better experiences for its end users and their customers, Zendesk realized that operating on-premises made it difficult for their developers to provision the resources needed to innovate. To simplify the developer experience, Zendesk migrated to AWS and used containers to bolster portability between on-premises and the cloud. Now operating a massive, distributed container-based environment, Zendesk needed an all-in-one monitoring solution that matched their environment's scale and agility.
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AWS

Data Webinar: Leveraging Kubernetes

Published By: AWS     Published Date: Aug 26, 2019
Empower your developers and drive productivity by leveraging Kubernetes. Carmen Puccio, Principal Solutions Architect, Amazaon Web Services, Inc. Michael Gerstenhaber, Director of Product, Datadog Jon Moter, Senior Principal Engineer, Zendesk
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AWS

Mastering marketing in social media: Lessons learned from Dell, IBM & Zendesk

Published By: PR Newswire     Published Date: Oct 21, 2011
In this white paper, learn how three pioneering companies - Dell, IBM and Zendesk - created and evolved their social media marketing practices to powerful effect with their customers, partners and prospects.
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dell, ibm, zendesk, active social listening, social echo, social media monitoring, social media marketing, brand-generated content
    
PR Newswire
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