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Life after Avaya: The Six Biggest Benefits of Moving to 8x8 Virtual Office

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Virtual Office including: -Never have to perform a communications hardware or software upgrade again -Providing more consistent and unified communications service -Improving business processes with prebuilt CRM integration Download Now!
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8x8. virtual office, cloud-based solutions, mobile applications
    
8x8 Inc.

Life after Avaya: The Six Biggest Benefits of Moving to 8x8 Virtual Contact Center

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Contact Center including: -Moving and expanding faster while minimizing upfront costs -Simplifying contact center performance management with powerful tools -Improving processes and operations with prebuilt CRM integrations Download Now!
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8x8 Inc.

Case Study: Oslo University Hospital

Published By: Aria Systems     Published Date: Jun 15, 2016
"Transforming the capabilities of Norway’s largest hospital with Avaya VENA Fabric Connect Oslo University Hospital needed a scalable, smart healthcare network to bring together three hospitals and absorb future growth, new acquisitions and third-party services. Read this case study for the details on how they accomplished their goals, and much more >"
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Aria Systems

Big Data in the Contact Center

Published By: Avaya     Published Date: Dec 18, 2013
Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action.
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avaya, big data, contact center, social media, software development, it management, data center
    
Avaya

How to Integrate Social Media into Your Contact Center

Published By: Avaya     Published Date: Dec 18, 2013
By now, we’re all aware of what a powerful force social media can be for a business — be it positive or negative. But how should your business address what’s happening in social media? Avaya believes you should do it in same way you take on other customer concerns — with your contact center.
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avaya, social media, contact center, customer service, customer concern, cem, customer experience management, software development
    
Avaya

An Architecture for Mobile Communications Innovation in the Contact Center

Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management
    
Avaya

Seven Trends Driving Effectiveness in the Contact Center

Published By: Avaya     Published Date: Dec 18, 2013
Seven Trends Driving Effectiveness in the Contact Center
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avaya, contact center, mobile, social media, customer service, cem, customer experience management, it management
    
Avaya

4 Things you Can't Ignore about Mobility

Published By: Avaya     Published Date: Dec 18, 2013
Discover the four biggest challenges created by the rise of the mobile workforce – and how your organization can achieve a unified solution.
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avaya, mobility, mobile workforce, unified solution, it management, wireless, data center
    
Avaya

A Business Case for Mobility Solutions

Published By: Avaya     Published Date: Dec 18, 2013
The new mobile mantra for business: Cost-effectively boost productivity and the bottom line with secure access to enterprise grade telephony and collaboration.
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avaya, mobile, mobility, customer service, remote workforce, mobile mantra, it management, wireless
    
Avaya

Contact Center Consumer Preference eBook

Published By: Avaya     Published Date: Dec 18, 2013
Contact Center Consumer Preference eBook
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avaya, ebook, consumer interaction, customer. customer service, cem, performance management, it management
    
Avaya

5 Big Ideas for Better Collaboration

Published By: Avaya     Published Date: Jan 15, 2014
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
    
Avaya

Greater Than 5 Nines Availability

Published By: Avaya     Published Date: Jan 15, 2014
Avaya Aura Communication Manager is a vital component of an industry best-in-class redundant server solution that can support the available uptime today’s businesses demand. Do you demand more in your server solution?
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avaya, communication manager, server solution, business demand, high availability, avaya aura, virtualized environments, high level performance
    
Avaya

5 Ways Your Business is Collaborating... All Wrong

Published By: Avaya     Published Date: Jan 15, 2014
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
    
Avaya

The New Way We Collaborate: Strategies and Case Studies for Effective Enterprises

Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
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avaya, collaboration, effective enterprise, effective collaboration, new culture, broadcasting center, organizational roles, customer experience
    
Avaya

Maximize Employee Productivity and Build a Stronger Business: The IP Telephony Imperative

Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya, gps, wireless communications, wireless phones, call center management, call center software, customer satisfaction, customer service
    
Avaya

Hear how a "Think Big" Philosophy with Collaboration Software is Helping Small Businesses Thrive

Published By: Avaya     Published Date: Jun 23, 2011
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
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think big, avaya, customer service, business growth, crm, collaboration, ip networks, small office
    
Avaya

Midmarket Collaboration For Dummies

Published By: Avaya     Published Date: Jan 20, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
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midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote access, remote network management
    
Avaya

Seamless Engagement for Midsize Companies

Published By: Avaya     Published Date: Jan 20, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya

The Hitchhiker's Guide to the Software-Defined Data Center

Published By: Avaya     Published Date: Jan 20, 2015
The Hitchhiker's Guide to the Software-Defined Data Center is a Z K Research paper aiming to provide you with the necessary information to make an informed choice on choosing the right SDDC solution provider for your business.
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software defined data center, sddc, a guide to sddc, sddc solution providers, the network requirements of an sddc, avaya sddc solutions, data management, business management
    
Avaya

Midmarket Collaboration for Dummies

Published By: Avaya     Published Date: Jan 23, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
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midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, network security, remote access, remote network management, mobile computing
    
Avaya

Full-Size Collaboration for Mid-Size Companies

Published By: Avaya     Published Date: Jan 23, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya

Cloud Guide: How Cloud and Mobile are Perfect Partners for UC

Published By: Avaya     Published Date: Jan 23, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
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unified communications, managing uc, uc becoming more powerful and useful, mobile computing, mobile data systems, application integration, business integration, business intelligence
    
Avaya

Solving the Engagement Challenge

Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa, mobile computing, mobile workers, smart phones, customer experience management, productivity
    
Avaya

The Top 4 Midmarket Challenges

Published By: Avaya     Published Date: Jan 23, 2015
This paper takes a look at some of the top challenges the midmarket is facing as well as considerations to keep in mind when choosing a UC&C option. After a rough few years, the midmarket is no longer putting off investing in technology. According to KPMG, 60 percent of midmarket companies plan to increase capital spending, with the highest priority being information technology.
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challenges of midmarket, midmarket companies, midmarket trends, network performance, mobile computing, mobile data systems, mobile workers, application integration
    
Avaya

Midmarket Collaboration For Dummies

Published By: Avaya     Published Date: Jan 28, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : 
midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote network management, mobile computing
    
Avaya
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