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Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand

Published By: BMC Software     Published Date: May 19, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software

Video: Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand

Published By: BMC Software     Published Date: Aug 18, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
Tags : 
bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software

CIO Why Big Data is a Big Deal eBook

Published By: BMC Software     Published Date: May 28, 2014
Learn how BMC Control-M for for Hadoop allows IT to extract value from big data, with clear visibility, predictability and increased productivity and efficiency.
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it management, enterprise applications
    
BMC Software

Workload Automation: Accelerating Digital Services Delivery

Published By: BMC Software     Published Date: May 28, 2014
Download this white paper to learn how a well-architected workload automation solution can help you: • Shrink application development time and cost • Deliver higher quality digital services • Increase IT’s agility to meet the demands of the business"
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it management
    
BMC Software

451 Research: BMC streamlines job management to address the devops need for speed

Published By: BMC Software     Published Date: May 28, 2014
See what analyst 451 Research has to say about Control-M and how it is continuing to modernize with the addition of Workload Change Manager, which aims to make creating and verifying batch jobs and workflows easier for developers.
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it management
    
BMC Software

Integrating Big Data into Business Processes and Enterprise Systems

Published By: BMC Software     Published Date: May 28, 2014
"In the paper, “Integrate Big Data into Your Business Processes and Enterprise Systems” you’ll learn how to drive maximum value with an enterprise approach to Big Data. Topics discussed include: • How to ensure that your Big Data projects will drive clearly defined business value • The operational challenges each Big Data initiative must address • The importance of using an enterprise approach for Hadoop batch processing
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it management
    
BMC Software

Workload Automation – From Application Development to Digital Service Delivery

Published By: BMC Software     Published Date: May 28, 2014
This paper, "Workload Automation – From Application Development to Digital Service Delivery," describes how a workload automation solution can eliminate the manual processes developers now use to define batch workflows and communicate them to schedulers.By extending the use of workload automation to developers, organizations can implement applications faster, slash costs, and increase service quality.
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big data, hadoop, it management, enterprise applications, business technology, cloud computing
    
BMC Software

Meeting the Exploding Demand for New IT Services

Published By: BMC Software     Published Date: Jun 13, 2014
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services.  In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software

Intelligent Compliance: Establishing Trust in the Datacenter

Published By: BMC Software     Published Date: Jul 24, 2014
With the average cost of a data breach reaching $3.5 million, the pressure is intense to maintain the security and compliance of your data center. Discover how your organization may be at risk and how you can protect your data center from costly and highly visible breaches. Read the whitepaper today to put the trust back into your data center.
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intelligent, compliance, breach, security, data center, control
    
BMC Software

The Future of IT: A Customer First Approach

Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking, it management, customer relationship management, customer satisfaction
    
BMC Software

What Does Friction Between Business and IT Cost your Organization?

Published By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
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customer satisfaction, it support, communication, business users, it management
    
BMC Software

A Practical Guide to Understand and Benefit from the Consumerization of IT

Published By: BMC Software     Published Date: Aug 18, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations.
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consumerization, enterprise, it service, best practices, it management
    
BMC Software

Cloud Benefits for the IT Service Management Market

Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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it management, data management, cloud computing
    
BMC Software

New Strategies to Manage Complexity in IT Automation

Published By: BMC Software     Published Date: Aug 26, 2014
Is your IT Automation strategy saving you money or just becoming more complex and costly? With the right unified strategy, IT Automation can pay for itself and deliver far more business value. Watch this on-demand webinar, “New Strategies to Manage IT Automation Complexity” and learn how to: • Reduce costs by integrating automatio n for servers, middleware, networks and databases • Eliminate manual and tedious IT Operations tasks with both new and existing technology • Save time and money by consolidating configuration management processes across your IT infrastructure • Transform compliance, audit that and remediation from a stressful event to a standard practice Become part of the Automation revival is serving as a catalyst for IT Operations. Watch this on-demand webinar and learn how to integrate your IT automation strategy.
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it automation, strategy, operations, it infrastructure, automation, it management
    
BMC Software

Delivering on Promise of Digital Transformation

Published By: BMC Software     Published Date: Oct 23, 2014
Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management
    
BMC Software

Moving Beyond the Costs and Risks of IT Friction

Published By: BMC Software     Published Date: Oct 23, 2014
In a first-of-its-kind study, IDC has docu­mented the costs of business risks cre­ated when business and IT teams fail to communicate effectively. Hear how enterprises are addressing the friction associated with IT needs and the gaps and opportunities that exist between business needs and IT service delivery models.
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costs and risks, communication, enterprises, it service delivery models, it management, enterprise applications
    
BMC Software

Magic Quadrant for IT Service Support Management Tools

Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software

How to Decide Between BMC and ServiceNow for ITSSM and Beyond

Published By: BMC Software     Published Date: Oct 23, 2014
Gartner clients often ask for a comparison of BMC and ServiceNow as viable strategic partners in the ITSSM tool space. Both vendors provide strong ITSSM offerings and benefit from excellent global brand recognition, but the similarities end there. Outside of ITSSM, BMC and ServiceNow are two different companies with two different strategic road maps. Choosing between BMC and ServiceNow requires IT organizations to determine how value will be gained beyond the use of their ITSSM offerings.
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itssm, strategic partners, it organizations, itsm integration, saas, networking, it management, enterprise applications
    
BMC Software

Teamquest

Published By: BMC Software     Published Date: Nov 20, 2014
Aweosm,e story
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BMC Software

Deliver a Better Service Management User Experience

Published By: BMC Software     Published Date: Apr 24, 2015
This white paper explores the four key elements for modernizing service management through engaging user experiences.
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service management, user experience, it efficiency, industrialized it, user productivity, automation, it management, enterprise applications
    
BMC Software

Modernize Change Management While Minimizing Business Risk

Published By: BMC Software     Published Date: Apr 27, 2015
This white paper discusses three key principles for creating a new approach to change management—one that allows the IT department to manage change more effectively.
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it organizations, eliminate risk, contextual data, user experience, business risk, change management, it management, data center
    
BMC Software

EMA Report: Optimizing Cloud for Visibility and Performance with ADDM

Published By: BMC Software     Published Date: May 01, 2015
Complex hybrid environments can make it difficult to track interdependencies, increasing the risk of disrupting critical business services. In this research paper by EMA, you’ll learn how application discovery and dependency mapping can help you: • Meet granular targets for availability, cost, and time-to-revenue for cloud services • Accelerate mean time to repair (MTTR) while communicating better with stakeholders • Manage even the most complex hybrid environments more efficiently and effectively • Understand the impact of proposed changes and potential security risks to guide decision-making
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hybrid environments, critical business services, mean time to repair, potential security risks, decision-making, cloud optimization, visibility and performance, it management
    
BMC Software

Best Practice Insights: ITIL® Service Operation

Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, practiced approaches, it organizations, it services management, strategy, design, key elements, it management
    
BMC Software

Best Practice Insights: ITIL® Service Strategy

Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, it organizations, it services, best practices, service strategy framework, important concepts, it management
    
BMC Software

Connecting the Clouds: Best Practices for Integrating ITSM

Published By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
Tags : 
bmc, bmc software, itsm, service mangement, it management, itil, cloud, cloud service
    
BMC Software
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