cloud center

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Magic Quadrant for Unified Communications as a Service 2016

Published By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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8x8 Inc.

8x8 Enables iCruise.com to Provide Outstanding Customer Service

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
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customer service, 8x8, integration, icruise.com, communications
    
8x8 Inc.

Cloud Contact Centers Gaining Share 8x8-CCNG Survey

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. Thatís the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.

Taking Your Contact Center Global: Challenges, Obstacles and Avenues to Success

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, itís no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.

Case-in-Point: Cloud Contact Center helps WMPH Vacations enrich customer experiences

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
WMPH has nine sub-brands, each of which sells cruises to customers through distinct websites, including iCruise.com, AlaskaCruises,com and HawaiiCruiseOutlet.com. Given that each consumer has unique expectations from a cruise, the organization uses its websites as a touch-point to educate buyers about different options. Once buyers learn the different options available, they are then encouraged to interact with the contact center for a one-on-one consultation to help design a cruise which meets their unique needs.
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wmph, icruise.com, alaskacruises.com, hawaiicruiseoutlet.com, touch-point, cloud contact center
    
8x8 Inc.

Cloud Contact Centers Gaining Share

Published By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.

Taking Your Contact Center Global

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, itís no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
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contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.

Rethink Your Branch Network Strategy: Create More Flexible, More Productive Branch Networks

Published By: Aerohive     Published Date: Jan 04, 2012
In today's virtual enterprise, access to corporate resources must be secure, reliable, and manageable, with consistently enforced policy while simultaneously allowing access from anywhere at any time. This is why access network strategies are critical to business growth.
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aerohive, branch office, cloud computing, remote networks, vpn, cloud enabled networking, distributed enterprise, cloud security services, business continuity, teleworker, remote office, call center, virtual office, disaster recovery, zero touch wireless, retail pci, convergence, infrastructure, interoperability, local area networking
    
Aerohive

2012-2013 WLAN Buyer's Guide

Published By: Aerohive     Published Date: Apr 11, 2012
Today Wi-Fi tends to be the primary network access method for many. This paper discusses key requirements to consider as you plan for a WLAN purchase.
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aerohive, wlan, lan, branch office, cloud computing, remote networks, vpn, cloud enabled networking, distributed enterprise, cloud security services, business continuity, teleworker, remote office, call center, virtual office, disaster recovery, zero touch wireless, retail pci, networking
    
Aerohive

7 Critical Considerations for Choosing a Cloud Security Provider

Published By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, thereís a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
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cloud security, scale, data center, ddos
    
Akamai Technologies

State of Cloud Security Report

Published By: Alert Logic     Published Date: Jun 12, 2014
In a relatively short time, cloud computing, specifically Infrastructure-as a-Service, has shifted from a new but unproven approach to an accepted, even inevitable, model. Driven by flexibility and efficiency, the question facing most organizations is not whether the cloud is part of their infrastructure plans, but which applications and workloads to move to the cloud and when. But even as the benefits of cloud and hosted models have become apparent, concerns persist about security, and an assumption lingers that the cloud is inherently less secure than an enterprise data center environment.
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cloud security, public cloud, amazon web services, cloud pci, secure cloud, security, it management
    
Alert Logic

How Alibaba Cloud's Express Connect helps enterprise build connections between cloud environments

Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually canít meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Cloudís Express Connect is the perfect solution for them
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA

AWS Security and Networking - VPN and Secure Web Gateway

Published By: Amazon Web Services     Published Date: Apr 11, 2018
Connecting your VPC and corporate data helps make the AWS Cloud a valuable extension of your data center. Using IPsec AWS managed VPN connections and secure gateways provides secure access to seamlessly connect to AWS hosted resources just like any other internally facing resource.
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Amazon Web Services

Getting Virtualization Right

Published By: AMD     Published Date: Oct 08, 2012
Understanding the Totality of the Move to Virtual Machines and Infrastructure
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amd, cloud computing, cloud, data, data management, infrastructure, virtualization, data center, power efficiency, cloud computing, business technology, power and cooling
    
AMD

Power True Agility with HP ProLiant Servers, AMD Opteron Processors, & VMware

Published By: AMD     Published Date: Oct 08, 2012
Business agility be defined as a company's ability to respond to changes in business conditions quickly enough to benefit from them. To support business agility, IT managers generally want to be able to execute projects quickly and efficiently,
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amd, business agility, cloud computing, cloud, data, data management, infrastructure, virtualization, data center, enterprise applications, employee performance
    
AMD

Virtualization and Cloud Computing: Optimized Power, Cooling, and Management Maximizes Benefits

Published By: APC by Schneider Electric     Published Date: Jan 21, 2016
IT virtualization, the engine behind cloud computing, can have significant consequences on the data center physical infrastructure.
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cbs interactive, cloud, virtualization, infrastructure, network architecture, servers, it spending, power and cooling, data center design and management
    
APC by Schneider Electric

White Paper: The Need for Application Operations in the Dynamic Data Center and the Cloud

Published By: AppFirst     Published Date: Oct 10, 2013
White Paper: The Need for Application Operations in the Dynamic Data Center and the Cloud.
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appfirst, it as a service, cloud computing, cloud, data center, apm, application performance, server monitoring, it management
    
AppFirst

Doyle Research: Intent-Based Data Center Automation for the Enterprise

Published By: Apstra     Published Date: Feb 21, 2019
IT organizations are facing new challenges as a result of digital transformation, widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT deployments. They must build and operate their internal data centers to deliver high availability for mission critical applications, rapidly onboard new applications and scale capacity on demand Ė all within the mandate to be cost competitive with infrastructure as a service providers (IaaS) like AWS and Azure. They are architecting and building new Intent-Based Data Centers to deliver private cloud services to their internal and external customers.
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saas, data center automation
    
Apstra

Arbor Networks Enables DDoS Protection for Cloud Service and Hosting Providers

Published By: Arbor Networks     Published Date: Jan 18, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
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ddos, arbor networks, cloud services, protection, data center, ddosattack, hosting provider, business technology
    
Arbor Networks

Arbor Networks Enables DDoS Protection for Cloud Service and Hosting Providers

Published By: Arbor Networks     Published Date: Jan 31, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and more.
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security, it management, data management, business technology, data center
    
Arbor Networks

Ask a CFO! Get Answers to Common Cloud Contact Center Questions

Published By: Aspect Software     Published Date: Nov 06, 2014
Get answers to common questions about deploying a cloud contact center and the potential impact on your business.
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aspect, contact center, cloud, financial objectives, enterprise applications, cloud computing
    
Aspect Software

7 Critical Capabilities to Demand From Your Cloud Contact Center Provider

Published By: Aspect Software     Published Date: Nov 06, 2014
Learn about the 7 critical capabilities to look for when deploying a cloud contact center solution.
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aspect, cloud, cloud contact center, contact center, customer service, it management, data center
    
Aspect Software

The New Way We Collaborate: Strategies and Case Studies for Effective Enterprises

Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
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avaya, collaboration, effective enterprise, effective collaboration, new culture, broadcasting center, organizational roles, customer experience, customer satisfaction, the cloud, cloud center, cloud contact center, best practices, actionable tactics, collaboration technology, integration, change management, command and control, information age, distance barriers
    
Avaya

The Benefits of Wireless LAN Management in the Cloud

Published By: Avaya     Published Date: Jan 04, 2017
How the cloud maximizes IT productivity and minimizes IT costs
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avaya, wireless lan management, cloud, avaya cloud networking platform, unified communications, contact center, collaboration, midsize business solutions, business technology, telecom
    
Avaya
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