cloud center

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7 Success Stories in Data Center Consolidation and Virtualization

Published By: Fujitsu     Published Date: Feb 06, 2017
Data center infrastructure complexity must be tamed, as mobility, cloud networking and social media demand fast and agile approaches to data delivery. You can overcome these obstacles and improve your data center operations by consolidating your systems and deploying virtualization, using the Fujitsu PRIMEFLEX vShape reference architecture. Get the e-Book.
Tags : 
it infrastructure, data consolidation, data virtualization, converged infrastructure, primeflex vshape
    
Fujitsu

Ovum – The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Published By: Genesys     Published Date: May 10, 2016
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : 
call center, cloud call center, cloud contact center, ovum, genesys, cloud, ownership, contact center
    
Genesys

eBook: The Essential Guide to Contact Center Modernization

Published By: Genesys     Published Date: May 10, 2016
Your Guide to Evaluating, Selecting and Modernizing Your Contact Center to Deliver Exceptional Customer Experience
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call center, cloud call center, cloud contact center, omnichannel, genesys, contact center, modernization, guide
    
Genesys

eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Published By: Genesys     Published Date: May 10, 2016
When people engage via digital touchpoints with your organization, they may forge seemingly random, winding paths along their journeys. Yet, no matter how many channels or interactions are involved, for the customer it is a single experience.
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call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience
    
Genesys

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

Published By: Genesys     Published Date: Aug 09, 2016
This Ovum Decision Matrix provides an in-depth view of many of the leading cloud contact center vendors to help enterprises find the most suitable platform for their needs.
Tags : 
multichannel cloud contact center, cloud contact center, contact center vendors, contact center platform, channel requirements, genesys
    
Genesys

Frost & Sullivan When CRM Meets the Contact Center

Published By: Genesys     Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including: • The rapidly changing needs and expectations of customers today • Details of the benefits of integrating CRM and cloud contact center systems • Best practices when integrating with a cloud contact center
Tags : 
crm, contact center, customer experience, genesys, customer expectations, cloud contact center
    
Genesys

Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Published By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
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gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
    
Genesys

eBook: Engage With Customers in an Ultra-Connected Era

Published By: Genesys     Published Date: Jun 06, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solut
Tags : 
genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys

Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

Published By: Genesys     Published Date: Jun 07, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : 
genesys, ovum report, technology infrastructure, technology infrastructure deployment, contact centers, contact center platforms, cloud
    
Genesys

eBook: Engage With Customers in an Ultra-Connected Era

Published By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
Tags : 
genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys

eBook: Optimize Customer Engagement with a Cloud Contact Center

Published By: Genesys     Published Date: Jul 19, 2017
The Cloud Enables Increased Responsiveness
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys

The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

Published By: Genesys     Published Date: Jul 19, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys

eBook: Not All Cloud Contact Center Platforms Are Created Equal

Published By: Genesys     Published Date: Jul 24, 2017
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Tags : 
cloud contact center platform, cloud application, cloud 2.0 model, platform, software
    
Genesys

Executive Brief: Ten Reasons To Choose PureCloud by Genesys

Published By: Genesys     Published Date: Nov 06, 2017
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences.
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purecloud, genesys, contect center solution, customer experience
    
Genesys

eBook: Not All Cloud Contact Center Platforms Are Created Equal

Published By: Genesys     Published Date: Nov 08, 2017
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Tags : 
cloud contact center platform, cloud application, cloud 2, 0 model, microservices
    
Genesys

eBook: The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Tags : 
ebook, contact centers, cloud, customer experience
    
Genesys

Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : 
gartner, contact center, infrastructure, magic quadrant
    
Genesys

eBook: Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
Tags : 
contact center, cloud, ebook, customer journey
    
Genesys

Frost & Sullivan: Customer Engagement is Ripe for Change

Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
Tags : 
frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys

Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : 
gartner, contact center, infrastructure, magic quadrant
    
Genesys

Architecture spotlight: Three considerations when choosing cloud for your contact center

Published By: Genesys     Published Date: Feb 26, 2018
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.
Tags : 
cloud, contact center, infrastructure, cloud contact center
    
Genesys

Forrester Report: The Total Economic Impact™ Of Genesys PureCloud

Published By: Genesys     Published Date: Feb 26, 2018
Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
Tags : 
genesys purecloud, forrester, purecloud platform, omnichannel contact center solution
    
Genesys

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

Published By: Genesys     Published Date: Feb 26, 2018
Selecting the right multichannel cloud contact center has never been more clear
Tags : 
ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys

eBook: Not All Cloud Contact Center Platforms Are Created Equal

Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
Tags : 
cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys

eBook: The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
Tags : 
ebook, cloud, customer experience
    
Genesys
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