cloud center

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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys

eBook: Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys

2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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contact center, infrastructure, customer engagement, cloud, on-premises
    
Genesys

2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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leadership, customer engagement, decision making
    
Genesys

2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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Genesys

Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements
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Genesys

Kundeninteraktionen in einer hochvernetzten Welt

Published By: Genesys     Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanälen aktiv. Sorgen Sie dafür, dass Ihr Unternehmen mithalten kann. Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, können sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der ständig voranschreitenden Digitalisierung wird es für Unternehmen immer wichtiger, mit ihren Kunden jederzeit über die Kanäle kommunizieren zu können, die die Kunden wünschen – sei es per Telefon, SMS, Chat oder über soziale Medien. In diesem E-Book erfahren Sie mehr zu den folgenden Themen: Kundeninteraktionen in einer hochvernetzten Welt Einfache und effiziente Betriebsabläufe für Kundeninteraktionen Gute Argumente für eine cloudbasierte All-in-One Lösung für Contact Center
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Genesys

Zehn Faktoren, die bei der Umstellung auf ein cloudbasiertes Contact Center zu beachten sind

Published By: Genesys     Published Date: Feb 08, 2019
Ausgereifte Cloud-Plattformen unterstützen die reibungslose Migration unternehmenskritischer Systeme in die Cloud. Dadurch wird deren Flexibilität und Skalierbarkeit gesteigert und es winken deutliche Kosteneinsparungen. Wie kann sich Ihr Unternehmen diese Vorteile sichern? Welche Schritte sind nötig, um den unvermeidbaren Umstieg auf ein cloudbasiertes Contact Center einzuleiten? Durch die Wahl des richtigen Contact-Center-Partners können Sie die Umstellung auf cloudbasierte Customer Journeys erfolgreich gestalten.Wissen Sie, wie Sie den richtigen Partner für die Migration finden können? Dieses E-Book nennt zehn Kriterien, die bei der Wahl eines Partners für den Wechsel zu einem cloudbasierten Contact Center zu beachten sind. Wenn Sie sich ein genaues Bild von den Anforderungen Ihres Unternehmens, den Fähigkeiten Ihres potenziellen Partners und der Übereinstimmung zwischen dessen Vision und ihren Unternehmenszielen machen, wird Ihnen dies bei der langfristigen Sicherung Ihres geschä
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Genesys

Die Cloud in kleinen Contact Centern: die Stunde der Wahrheit

Published By: Genesys     Published Date: Feb 08, 2019
Warum gerade mittelständische Unternehmen ein cloudbasiertes Contact-Center wählen sollten Die Kundenerwartungen steigen ständig. Inzwischen möchten Kunden jederzeit und von jedem Ort mit Unternehmen kommunizieren. Einige bevorzugen Chat, andere sind in sozialen Medien aktiv und erwarten prompte Antworten auf ihre Posts. Und wiederum andere möchten alles von ihren Mobilgeräten aus erledigen. Sie erwarten zudem einen Service, der sowohl konventionelle als auch neue Kanäle unterstützt.
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Genesys

Die Wahl der richtigen Multichannel-Lösung war nie eindeutiger.

Published By: Genesys     Published Date: Feb 08, 2019
Angesichts der zahlreichen Optionen, die der äußerst dynamische Markt für cloudbasierte Contact Center bietet, ist die Suche nach der richtigen Lösung für Ihr Unternehmen eine Herausforderung. Vergleichen Sie mithilfe der „Ovum-Entscheidungsmatrix für die Auswahl eines cloudbasierten Multichannel-Contact-Centers, 2017–18“ ganz einfach die führenden Anbieter von Contact-Center-Lösungen anhand ihrer Fähigkeit, umfassende Funktionen für das Routing von Anrufen und kanalübergreifenden Kundenservice in der Cloud bereitzustellen. Außerdem erfahren Sie, warum Genesys als „Leader“ eingestuft wurde, der Lösungen für Unternehmen jeder Größe und in allen Branchen weltweit bietet. In der Ovum-Entscheidungsmatrix finden Sie: eine Gegenüberstellung cloudbasierter Contact-Center-Lösungen basierend auf einer Bewertung ihrer Technologieplattformen einen Vergleich der Anbieter anhand ihrer Fähigkeit, kanalübergreifende Kundeninteraktionen zu unterstützen und mittels Analysen Verbindungen zwisch
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Genesys

The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys

Coinvolgere i Clienti in un’Era Ultra Connessa

Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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Genesys

Implementing A Multi-tiered Cloud Strategy

Published By: Glasshouse Technologies     Published Date: Oct 31, 2012
Implementing a multi-tiered cloud strategy offers flexibility for protection required for workloads and cost-savings of inexpensive cloud services. Learn how to execute a unified, infrastructure to enable organizations to make the best of cloud.
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glasshouse, cloud computing, data center, disaster recovery, infrastructure operations, it consulting, business technology, virtualization, infrastructure, infrastructure management
    
Glasshouse Technologies

Forrester TEI Report Service-The Total Economic Impact™ Of SAP Service Cloud

Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP

IBM Integrated Analytics System: Do Data Science Faster

Published By: Group M_IBM Q3'19     Published Date: Sep 04, 2019
In the last few years we have seen a rapid evolution of data. The need to embrace the growing volume, velocity and variety of data from new technologies such as Artificial Intelligence (AI) and Internet of Things (IoT) has been accelerated. The ability to explore, store, and manage your data and therefore drive new levels of analytics and decision-making can make the difference between being an industry leader and being left behind by the competition. The solution you choose must be able to: • Harness exponential data growth as well as semistructured and unstructured data • Aggregate disparate data across your organization, whether on-premises or in the cloud • Support the analytics needs of your data scientists, line of business owners and developers • Minimize difficulties in developing and deploying even the most advanced analytics workloads • Provide the flexibility and elasticity of a cloud option but be housed in your data center for optimal security and compliance
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Group M_IBM Q3'19

Top 10 best practice for successful multi-cloud management

Published By: Group M_IBM Q418     Published Date: Sep 24, 2018
A multi-cloud world is quickly becoming the new normal for many enterprises. But embarking on a cloud journey and managing cloud-based services across multiple providers can seem overwhelming. Even the term multi-cloud can be confusing. Multi-cloud is not the same as hybrid cloud. The technical definition of hybrid cloud is an environment that includes traditional data centers with physical servers, private cloud with virtualized servers as well as public cloud provisioned by service providers. Quite often, multi-cloud simply means that an organization uses multiple public clouds from many vendors to deliver its IT services. In other words, organizations can have a multi-cloud without having a hybrid cloud, or they can have a multi-cloud as part of a hybrid cloud.
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Group M_IBM Q418

Flexible Capacity: A public cloud experience for your data center

Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
Las demandas de las TI pueden ser impredecibles
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Hewlett Packard Enterprise

Multicloud Storage for Dummies

Published By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
The new Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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hpe, multicloud, storage, private cloud, public cloud, digital
    
Hewlett Packard Enterprise

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise

Gorilla Guide: Hyperconverged infrastructure strategies

Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
How hyperconverged infrastructure can reduce costs and help align enterprise IT with business needs. Includes chapters on hyperconvergence and cloud, datacenter consolidation, ROBO deployment, test and development environments, and disaster recovery.
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Hewlett Packard Enterprise

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
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Hewlett Packard Enterprise

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
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Hewlett Packard Enterprise

Creating the Data Center of the Future with Hyperconverged Infrastructure

Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Most IT professionals today recognize that enterprise IT will be hybrid in the future. To provide the optimal foundation for each workload being deployed, the hybrid IT environment will include cloud-based infrastructures—from multiple providers—co-existing alongside infrastructure within the enterprise data center or a hosted environment. But not all hyperconverged solutions yield the same results. The right hyperconverged infrastructure can meet your IT needs both today and well into the future. In this paper, we will talk about where your data center needs to be in the next five years to meet changing business demands, and how the roles of IT professionals will evolve. We will also review “hyperconvergence” models, and how they can best meet your IT needs both today and in the future, as well as the benefits you can expect along the way. Finally, we discuss what to look for in the right hyperconverged provider, who will position your IT department for success.
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Hewlett Packard Enterprise

Evaluator Group - Evolving Datacenter Architectures - HP technologies for Cloud-ready IT

Published By: Hewlett-Packard     Published Date: Aug 02, 2013
"Cloud computing, also known as 'IT as a Service', is predicated on delivering IT services on demand, an idea that has support from business leaders as a way to better align IT with business operations. Cloud computing has two key requirements: virtualized applications and seamless support and integration between the server, networking, storage and hypervisor components. In this paper, we explore these concepts and highlight the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components-with a particular focus on the important role that storage plays in the evolution of the datacenter architecture."
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datacenter, architectures, cloud, virtualization, blade servers, network attached storage, storage management, storage virtualization, data center design and management, business technology, infrastructure, design and facilities, infrastructure management
    
Hewlett-Packard
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