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The 8 Criteria for Enterprise-Grade Communications as a Service

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution. Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service 8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including: What to expect when it comes to service level guarantees What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s network for global operations and superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask your provider for How analytics
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communications, enterprise grade, communications solution, 8x8, geo-routing
    
8x8 Inc.

Security-as-a-Service in the Carrier Cloud: How CSPs Can Capture the SMB Opportunity

Published By: Akamai Technologies     Published Date: Nov 13, 2018
The ongoing adoption of cloud computing by communications service providers (CSPs) continues to fundamentally reshape their business models and technology strategies on several levels. One such area that is garnering significant attention is the impact of the cloud on security services. This is because security services and the vital tools they encompass can be empowered through the adoption of a carrier cloud model. This, in turn, better positions CSPs to meet the demands of their customers, including those in the small to medium-size business (SMB) market segment. The timing of this migration is optimal, since many SMBs now recognize the threats they face and realize that given their limited IT budgets and lack of security expertise, CSPs are well positioned to protect them from cyberattacks. While the opportunity for CSPs is significant, many are hesitant to make a move in this area because they want to ensure they can address SMBs’ needs and maintain control of the service in a car
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Akamai Technologies

Why digital transformation is redefining how people, technology and devices interact in healthcare

Published By: ALE     Published Date: Dec 05, 2018
A highly resilient data and communications network that supports easy accessibility and cost efficiency is a requirement for hospitals and medical facilities that seek to leverage technology to digitally transform their processes. Alcatel-Lucent Enterprise (ALE) provides a broad range of robust and secure networking, infrastructure and communication products and services to connect patients, caregivers, staff and the entire healthcare ecosystem. ALE specialized data and communications networks for healthcare providers optimize the care pathway through improved communications and more efficient processes to provide more timely, safe and effective care. To find out more download this whitepaper today.
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ALE

The Case for SaaS-Based Subscription Billing and Management

Published By: Aria Systems     Published Date: Dec 19, 2012
The following questions were posed by Aria Systems to Debra Osswald, research vice president of IDC's Communications Service Provider (CSP) Operations program, on behalf of Aria Systems customers.
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saas, billing, subscription, management
    
Aria Systems

Top 10 Reasons Why You Should Consider a Hosted UCaaS Solution

Published By: Arkadin     Published Date: Sep 11, 2013
Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much, or possibly all, of their communications and collaborations needs for a fixed monthly cost. This whitepaper details the top reasons to consider a hosted unified communication solution for your enterprise.
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unified communication, unified collaboration, enterprise unified communication, hosted unified communication, hosted uc, hosted ucaas, uc total cost of ownership, uc tco
    
Arkadin

IDC MarketScape: Worldwide Enterprise WLAN 2013–2014 Vendor Analysis

Published By: Aruba Networks     Published Date: Nov 15, 2013
The content for this excerpt was taken directly from the IDC MarketScape: Worldwide Enterprise WLAN 2013-2014 Vendor Analysis by Rohit Mehra (Doc # 231686). All or parts of the following sections are included in this excerpt: IDC Opinion, In This Study, Situation Overview, Future Outlook, Essential Guidance, and Synopsis.
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idc, marketscape, enterprise wlan, vendor analysis, brod, wireless lan, increase mobility, mission-critical mobility applications
    
Aruba Networks

How Riak Helps Telcos Provide Innovative Services

Published By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
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riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data
    
Basho

The Benefits of Edge Cloud On-Ramps for CSPs & End Users

Published By: Data Center Frontier LLC     Published Date: Sep 24, 2019
Enterprise applications are moving to the cloud, and for good reasons: The cloud offers a host of potential benefits for both small & mid-sized businesses and large enterprises. These benefits include lower costs, scalable and flexible deployment options, lower capital spending, and access to innovative applications. Communications Service Providers (CSPs), meanwhile, see more opportunities to offer more bandwith to businesses within their footprint.
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Data Center Frontier LLC

Smart analytics pay dividends across the customer lifecycle: Read TM Forum Quick Insights Report

Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA

Best Next Action Technology for Telecommunications

Published By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
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telecommunications, advanced analytics, telco, customer retention
    
FICO EMEA

Telco Research Report: Smart Analytics Pay Dividends Across the Customer Lifecycle

Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA

Engaging advanced analytics to combat telecommunications fraud - Q&A

Published By: FICO EMEA     Published Date: Aug 30, 2019
Telecommunications companies lost more than $29 billion to consumer fraud in 2017 globally (1.27% of their revenues). The largest and most advanced communications service providers (CSPs) have sophisticated fraud detection systems and processes in place, but those organizations are now questioning their fraud readiness. Are they doing enough? Fraudsters may be individuals or increasingly sophisticated criminal networks. They constantly develop new methods and target new lines of business Read this interview where Anat Hoida, Head of the FICO’s Telecom Practice in Europe, Middle East, and Africa, discusses the impacts of the evolving spectrum of fraud risks on the growth and competitiveness of CSPs globally.
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telecom subscription fraud, prevent fraud, fight fraud using analytics
    
FICO EMEA

Enterprise SIP Trunks & Consolidation

Published By: GENBAND     Published Date: Apr 01, 2014
See how GENBAND offers CIOs of large multi-site enterprises effective ways to reduce telecom spend by leveraging their IP data networks for inter-site, intra-enterprise multimedia communication and consolidation of connectivity to service providers.
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GENBAND

Enterprise SIP Trunks & Consolidation

Published By: GENBAND     Published Date: Apr 01, 2014
See how GENBAND offers CIOs of large multi-site enterprises effective ways to reduce telecom spend by leveraging their IP data networks for inter-site, intra-enterprise multimedia communication and consolidation of connectivity to service providers.
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genband, enterprise, telecom, ip data networks, service provider networks, remote access, remote network management, mobile data systems
    
GENBAND

Usage-Based Monetization for Enterprise: Expanding Business Possibilities Beyond the Subscription

Published By: goTransverse     Published Date: Oct 15, 2015
Stratecast regularly examines the monetization processes and functions within the communications service provider (CSP) sector. This week’s SPIE looks at how other industries are now benefiting from monetization concepts first developed within telecom; and how taking advantage of the details within the monetization process itself enables innovation in surprising new ways. This report also assesses how one company—goTransverse—is enabling a variety of customers across various industries to change how they do business; applying monetization principles in somewhat unconventional ways.
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goTransverse

Ovum Decision Matrix

Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q2'19

Ovum Decision Matrix

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q3'19

Ovum Decision Matrix

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q4'19

Vodafone Ireland implements world-class service excellence with HP BSM

Published By: HP     Published Date: Apr 13, 2014
Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year.
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apm, application performance, arcsight, bsm, business service management, communication service provider, ddma, discovery and dependency mapping
    
HP

The Business Value of Blade Infrastructures

Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform
    
HP - Intel® Xeon® processors

The Business Value of Blade Infrastrucutres

Published By: HP and Intel ®     Published Date: May 03, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform, network architecture
    
HP and Intel ®

Deliver Optimal Service Quality and Experience to Drive World-Class Customer Satisfaction

Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM

Lease vs Purchase: How to Choose

Published By: IBM     Published Date: Sep 27, 2013
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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it solutions, lease, purchase, leasing, purchasing, ibm, leasing partner, it solutions
    
IBM

Lease vs Purchase: How to Choose

Published By: IBM     Published Date: Jan 02, 2014
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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ibm, lease versus purchase, technology purchases, it life cycles, lease choice, decrease risk, disposal process, global financing
    
IBM

Restoring Connections

Published By: IBM     Published Date: May 29, 2015
Learn how telecommunications providers can reboot the customer experience!
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restoration, telecommunications, service providers, connection, communication, customer experience, business intelligence, business management
    
IBM
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