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How the Right Contact Center Solution Helps Drive Customer Satisfaction

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.

Gartner ® Magic Quadrant for CRM Lead Management

Published By: Acoustic     Published Date: Oct 31, 2019
Acoustic is a Leader in the Gartner® 2019 Magic Quadrant for CRM Lead Management. Effective customer acquisition and pipeline progression requires thoughtful lead management. So, how can you achieve this? Answer: A proven, multichannel, AI-powered lead management solution. Gartner defines CRM lead management as the process of capturing leads, tracking their activities and behavior, qualifying them, giving them constant attention to make them sales-ready, and then passing them on to the sales team. Read the report to learn why Acoustic is a leader.
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Acoustic

Deep Dive: Email Marketing versus Marketing Automation Solutions

Published By: Act-On     Published Date: Jan 20, 2012
Do you wish your email marketing system delivered just a bit more functionality? Are you spending lots of time managing multiple tools and correlating the data they provide? Would it be useful if your CRM and email were tightly integrated? Maybe it's time to consider a marketing automation solution. This new report from Gleanster Research will help you.
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email marketing, marketing automation, marketing solutions, automation solutions
    
Act-On

Improve Forecast Accuracy and Increase Sales

Published By: Adaptive Planning     Published Date: May 20, 2011
Learn how you can significantly extend the capabilities of your existing Salesforce.com, NetSuite, or other CRM application with an affordable, easy-to-use, and quick-to-deploy solution that automates sales forecasting, improves pipeline visibility, and enables what-if scenario planning.
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adaptive planning, salesforce.com, netsuite, crm application, sales forecasting, pipeline, revenue predictability, crm data augmentation, rob hull, greg schneider, sales analysis, sales automation
    
Adaptive Planning

Improve Forecast Accuracy and Increase Sales

Published By: Adaptive Planning     Published Date: Jul 01, 2011
Learn how you can significantly extend the capabilities of your existing Salesforce.com, NetSuite, or other CRM application with an affordable, easy-to-use, and quick-to-deploy solution that automates sales forecasting, improves pipeline visibility, and enables what-if scenario planning.
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adaptive planning, salesforce.com, netsuite, crm application, sales forecasting, pipeline, revenue predictability, crm data augmentation, rob hull, greg schneider, sales analysis
    
Adaptive Planning

The Social Enterprise: CRM & Expense Management Integration

Published By: Concur     Published Date: Apr 17, 2013
This report explores how organizations can leverage technologies driven by cloud computing and mobile apps, and the benefits gained from integrating travel and expense management solutions with Customer Relationship Management (CRM) solutions.
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cloud computing, mobile, social enterprise, crm, expense management, expense management integration, mobile for business
    
Concur

Digital Transformation of an Insurance Provider

Published By: dinCloud     Published Date: Jun 06, 2018
In an industry that still heavily relies on paper, the migration to the latest web enabled CRM, and an increased focus on user experience provided the Client with an innovative, multichannel enrollment & benefits administration solution.
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digital, transformation, insurance, provider, crm, administration, solution
    
dinCloud

Deliver Distribution Growth

Published By: Epicor     Published Date: Jul 06, 2017
Distribution is being transformed by digital innovations. More and more distributors are replacing manual, paper-driven processes with digital tools and automation that allow employees to work more efficiently and effectively in the warehouse and beyond. Efficiency doesn’t just benefit employees—modern technology can help keep customers and vendors happier with up-to-date information accessible anytime. Epicor Prophet 21 software was designed to meet the unique needs of distributors. It offers robust features including eCommerce, mobility tools, customer relationship management (CRM), wireless warehouse management, purchase management, and analytics to make more informed business decisions. With deep industry knowledge and best practices built into features throughout the solution, Prophet 21 can deliver the digital transformation your organization needs to grow.
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erp software, enterprise resource planning software, distribution software, prophet 21, p21, inventory management
    
Epicor

Transforming Yesterday's Call Center Into Tomorrow's Engagement Center

Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant

The Hidden Goldmine in Hospital Marketing

Published By: Evariant     Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
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healthcare crm, patient acquisition, precision marketing, healthcare consumer data
    
Evariant

Application Ready Network Guide Oracle's Siebel Business Applications 8.0

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
F5 Application Delivery Networking Solutions are the networking foundation for this market leading CRM and Analytics application. Oracle and F5 have validated and jointly documented the interoperability of F5’s BIG-IP LTM and WebAccelerator (the BIG-IP module and standalone appliance) solutions with Siebel working in hundreds of customers worldwide.
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siebel, oracle, big-ip, arn, application ready network guide, oracle siebel, business applications, internet-enabled enterprise software, end-to-end business processes, webaccelerator, networking, enterprise applications, network management, application integration, business process management
    
F5 Networks Inc

The Power of ERP on Salesforce

Published By: FinancialForce     Published Date: Aug 20, 2019
Salesforce CRM + FinancialForce ERP Better Together The value of the Salesforce Platform is undeniable. Salesforce has helped companies around the world streamline their technologies and processes. So when you combine your Salesforce CRM with an ERP solution native to the platform, the benefits are only magnified. Sales, finance, services teams will be able to work from the same connected system, sharing a master customer record, with data unified and process and workflows harmonized. Some businesses have tried to reap these benefits through rough integrations between old ERP systems and Salesforce, but nothing is smarter or more effective than using an ERP solution built on the platform itself. Download the eBook and see how combining Salesforce CRM and FinancialForce ERP can help you:
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FinancialForce

The Hidden ROI of a Cloud-based Contact Center

Published By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
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cloud, roi, contact center, crm, solution, technology, premise-based, storage, business technology, data center
    
Five9

The Focus Experts Guide to CRM for Growing Midsize Companies

Published By: Focus CRM     Published Date: Jan 13, 2011
Before you implement CRM at your growing company, learn more about the real-world issues that accompany such growth, and how to apply systems and systematic thinking when dealing with those issues.
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midsize companies, mitch lieberman, contact management, experts guide, mark tamis, brian vellmure, crm adoption, paul greenberg, customer relationship management, crm solutions, crm professionals, sales professionals, marketing professionals, enterprise decision makers, smb decision makers, it professionals, cxos, call center management, call center software, customer interaction service
    
Focus CRM

Comparison Guide: On-Premise CRM

Published By: Focus CRM     Published Date: Aug 04, 2011
Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.
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focus crm, customer relationship management, marketing, sales, comparison guide, on-premise crm solution, customer interaction service, customer satisfaction, customer service, marketing automation, sales & marketing software, sales automation, customer experience management
    
Focus CRM

7 Essential Best Practices for Connecting Marketing Technologies with Salesforce.com

Published By: Gleanster Research     Published Date: Jul 07, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
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gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process, conversion rate
    
Gleanster Research

7 Essential Best Practices for Connecting Marketing and CRM Technologies

Published By: Gleanster Research     Published Date: Jul 08, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
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gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process, conversion rate
    
Gleanster Research

Gartner MQ for Sales Force Automation

Published By: Google - SAP     Published Date: Nov 01, 2019
"Gartner recognized SAP as a Leader in the 2019 Sales Force Automation Magic Quadrant. If you’re evaluating CRM solutions, this comprehensive report provides valuable insight that can help you make a buying decision, including: Analysis of key trends in sales force automation solutions A comprehensive evaluation of leading SFA vendors A detailed overview of key features and functionality that improve sales performance"
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Google - SAP

Gartner MQ for CPQ

Published By: Google - SAP     Published Date: Nov 01, 2019
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Configure, Price and Quote Application Suites (Nov 2018). According to Gartner, SAP is a Leader due to its comprehensive, integrated quote-to-cash suite, which includes lead generation, lead management, sales performance management and contract life cycle management. CallidusCloud was acquired by SAP in April 2018 and is now offered as a component of SAP Sales Cloud. SAP’s CPQ capabilities are built on .NET and offered as a multitenant SaaS solution. Key Quotes & Commentary: CRM solution integration: SAP CPQ integrates with Salesforce Sales Cloud, Microsoft Dynamics 365, SAP Hybris Sales Cloud, Netsuite and SugarCRM. This is a key point as it calms any potential fears customers might have about the openness of SAP’s Sales Cloud. Multichannel support: SAP CPQ supports direct sales, resellers and customer self-service channels with a comprehensive set of features. AI/Machine Learning. Product recommendation
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Google - SAP

Increase growth through better customer connections

Published By: Hewlett Packard Enterprise     Published Date: Jul 13, 2016
Download this asset to learn CRM and BI solutions can help you deliver insights to meet those expectations. They’re not just for the enterprise anymore – but to make the most of them, you’ll need plenty of compute power and scalable data storage. Sponsored by: HPE and Intel®
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best practices, inel, hpe, bi solutions, enterprise, data storage, backup, recovery, storage, business analytics, business intelligence, business management, business technology
    
Hewlett Packard Enterprise

Anatomy of a Siebel CRM Archiving Project

Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, siebel crm, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth, data classification, enterprise applications, data management, customer relationship management, return on investment, sla
    
IBM

Supercharge Salesforce.com initiatives with a 360° view of the customer

Published By: IBM     Published Date: Aug 05, 2014
IBM® InfoSphere® Master Data Management (MDM) helps organizations gain a comprehensive and accurate 360-degree view of their customers. This 360-degree view, when integrated with a CRM solution such as Salesforce.com, helps organizations improve the effectiveness of their CRM initiatives to help companies: -Increase user productivity -Improve sales and marketing performance to increase win rate and revenue -Mitigate risks associated with poor customer data Download here to learn more!
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ibm, salesforce, mdm, crm, initiatives, data, it management, data management
    
IBM

Supercharge Salesforce.com initiatives with a 360° view of the customer

Published By: IBM     Published Date: Oct 01, 2014
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
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salesforce, crm solution, data integration, data management, business intelligence, business process management, customer interaction service, customer relationship management
    
IBM

Supercharge Salesforce.com initiatives with a 360 degree view of the customer

Published By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
Tags : 
ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities, knowledge management, enterprise applications, data management, business technology
    
IBM
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