customer relationship management

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8 Key Plays For Sales Success

Published By: Salesforce.com     Published Date: Jun 17, 2013
Transforming Your Business with Salesforce Pull ahead of your competition by learning best practices for incorporating social and mobile technologies.
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social, mobile, technology, sales and marketing operations, crm, customer relationship management, networking, it management
    
Salesforce.com

Sales Process Map

Published By: Salesforce.com     Published Date: Jun 17, 2013
A step-by-step guide to attract prospects, qualify leads and close deals faster. Includes a new map of social channels in the lead process.
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qualify leads, close deals, social channels, lead process, crm, customer relationship management, software development, wireless
    
Salesforce.com

Salesforce.com Sales Cloud CRM Datasheet

Published By: Salesforce.com     Published Date: Jun 17, 2013
The Sales Cloud gives you everything you need to connect with customers—from complete, up-to-date account information to social insights, all in once place. Learn how.
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customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions
    
Salesforce.com

Market Focus Report - Mobile and Social CRM Guide

Published By: Salesforce.com     Published Date: Jun 17, 2013
Get the Nucleus Research survey of CRM decision makers, showing the the significant ROI opportunity all organizations should consider regarding mobile and social CRM adoption.
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customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions
    
Salesforce.com

5 Secrets: Build Your Sales Pipeline and Keep It Growing

Published By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
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crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization
    
Salesforce.com

A Quick Peek at the Salesforce App

Published By: Salesforce.com     Published Date: Sep 16, 2013
What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.
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crm, customer relationship management, application, technology, sales results, best practices, it management, knowledge management
    
Salesforce.com

Data Quality: A Survival Guide to Marketing

Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP

Overall Approach to Data Quality ROI

Published By: SAP     Published Date: Jun 23, 2009
Learn the importance of Data Quality and the six key steps that you can take and put into process to help you realize tangible ROI on your data quality initiative.
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roi, data quality, sap, return-on-investment, crm, erp, enterprise resource management, customer relationship management
    
SAP

Mastering SAP CRM Sales: Turning Insights into Action

Published By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
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sap knowledge acceleration, sap crm, sales solution, customer relationship management, sales automation, sap
    
SAP

Creating Business Value with Communication-Enabled CRM Processes

Published By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
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sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
SAP

Enhancing the Customer Experience with Loyalty Management

Published By: SAP     Published Date: Mar 29, 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a community of customers who serve as advocates for your business.
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sap crm, loyalty program, crm processes, business intelligence, customer relationship management
    
SAP

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010

Published By: SAP     Published Date: Mar 29, 2011
Read this new Forrester Report on customer relationship management (CRM) software for large organizations. SAP has maintained its position as a leader in offering complete CRM solutions, with better usability and improved total cost of ownership - an incentive for customers to upgrade their tool sets
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crm suites, customer service solutions, cti, saas, bpm, sap crm, customer relationship management, total cost of ownership
    
SAP

How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience

Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
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sap crm, web 2.0, social media, customer relationship management, customer service, collaboration, customer experience management
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth

Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
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sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Published By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
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sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
SAP

How to Achieve a Great- and Profitable- Customer Experience

Published By: SAP     Published Date: Apr 14, 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.
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customer experience management, bloomberg businessweek, bbrs, relationship management, customer segmentation, customer retention, business intelligence, customer relationship management
    
SAP

Keeping Cash Flow in Focus While Driving Business Performance

Published By: SAP     Published Date: Jun 30, 2011
IDC discusses the delicate balance of maintaining a healthy cash flow, while making the most of the capital you put to work. Best practices are shared.
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sap, cash flow, business performance, best practices, spending dynamics, input, output, financial performance
    
SAP

SME Clear Value Interactive Guided Tour (ITour)

Published By: SAP     Published Date: Jul 29, 2010
SME Clear Value Interactive Guided Tour (ITour) explains the value of the SAP SME portfolio through three value scenarios: Insight, Efficiency and Flexibility
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sap, sme itour, smb, operating system, financial management, crm, customer relationship management, reporting
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth.

Published By: SAP Inc.     Published Date: Jun 16, 2009
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
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crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
    
SAP Inc.

Overall Approach to Data Quality ROI.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole.
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roi, data quality, sap, return-on-investment, crm, erp, enterprise resource management, customer relationship management
    
SAP Inc.

Best Practices of the Best-Run Sales Organizations.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge.
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sap, sales organization, best-run, sales opportunity, sales strategy, customer database, crm, customer relationship management
    
SAP Inc.

Get Closer to Your Best Customers.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn what companies can do in economic downturns to position themselves for later success.
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crisis, sap, customer strategy, crm, customer relationship management, change management, business intelligence, soa
    
SAP Inc.

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
Tags : 
single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP Inc.

Vail Resorts Creates Epic Experiences with Customer Intelligence

Published By: SAS     Published Date: Mar 20, 2013
How Vail Resorts Is Redefining Targeted Marketing with the Help of SAS®
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customer experience, crm, relationship management, marketing, customer intelligence, customer data, analytics
    
SAS

5 Models for Data Stewardship

Published By: SAS     Published Date: Sep 30, 2014
Former Intel CEO Andy Grove once coined the phrase, “Technology happens.” As true as Grove’s pat aphorism has become, it’s not always good news. Twenty years ago, no one ever got fired for buying IBM. In the heyday of customer relationship management (CRM), companies bought first and asked questions later. Nowadays, executives are being enlightened by the promise of big data technologies and the role data plays in the fact-based enterprise. Leaders in business and IT alike are waking up to the reality that – despite the hype around platforms and processing speeds – their companies have failed to established sustained processes and skills around data.
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SAS
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