data journey

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Frost & Sullivan: Rethinking Your Contact Center - How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation
    
8x8 Inc.

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.

Pedal To The Metal Guide

Published By: Adobe     Published Date: Aug 02, 2017
With the advanced analytics capabilities in Adobe Analytics and the testing and targeting capacity of Adobe Target, it’s easier than ever to realise the potential of data-driven marketing. From creating a complete view of each customer across touchpoints and along their journey, to using predictive analytics, advanced anomaly detection and machine learning to understand behaviours and needs, you can use data to plan, create and optimise the experiences that matter to you and your customers.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Adobe

Ten Ways Cross-Channel Marketing Is Not Rocket Science

Published By: Adobe     Published Date: Mar 03, 2017
Retail marketers who see the customer path as a linear path are out of touch with their customers. The customer journey contains multiple channels where customers expect retailers to remember their preferences and anticipate their needs. In Ten Ways Cross-Channel Marketing Is Not Rocket Science, you’ll learn how to connect with your customers and reach them in personal and relevant ways — all from reliable data you collect. The Adobe marketing guide shows you how to: • Identify the data you need to map your customers’ journeys. • Coordinate channels and use their strengths to deliver the best customer experiences. • Apply technology to build customer relationships, improve loyalty and increase ROI.
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retail marketing, customer experience, cross-channel marketing, roi, customer loyalty, adobe
    
Adobe

Vision From the Harbor

Published By: Adobe     Published Date: Jun 22, 2017
Like the renowned Sydney Opera House, your brand has the potential to become an icon. Read our guide, Vision from the Harbor, to find out how. You’ll discover strategies for standing together with customers. So your business can stand out from the crowd. Read our guide now to learn how you can: • Create unforgettable experiences across the entire customer journey • Test those experiences and improve them to lift conversion • Overcome organizational barriers to create a true culture of optimization
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data, marketing, customer journey, customer experience, strategy
    
Adobe

AI-powered personalization— above expectation, beyond imagination

Published By: Adobe     Published Date: Nov 02, 2018
t any moment, anywhere in the world, on any kind of device, a prospect or customer is raising their hand and saying, “I’m your best opportunity. Don’t ignore me.” They’re telling you that by every action they’ve taken and every interaction you’ve had up to that point. You can consider each bit of data you’ve collected across their journey a meaningful expression of intent. And with that, you will know how to give them an experience that’s above their expectations and beyond their imagination. When you can do that, it’s magical. The flow feels seamless and natural to your customer. These in-the-moment, justfor- them experiences move with them from one touchpoint to another and keep them coming back for more. And as the experiences get better and better, so does the likelihood that they’ll take the action you want. Because every customer wants an amazing experience, and every brand wants to deliver one. It thrills you as a marketer and helps you achieve your business goals. Amazing means
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Adobe

Brilliant decisions start with HR insights: Three steps to turn people data into business impact

Published By: ADP     Published Date: Nov 16, 2017
People are the most important part of your organization. Understanding what they do, how they do it, and even why they do it, provides invaluable insights for optimizing your processes, department, or entire organization. And as a business leader, in many ways you’ve never had it so good. There’s more people data available than ever before, and you’ve got the opportunity to put it to work through data-driven initiatives like changes to workforce demographics, employee retention, or benefits allocations. And most important, you have a chance to fuel business decision-making with smart workforce insights. Once you’ve learned how to turn your people data into real business value, you’ll create more visibility within your business, and everyone will see that the rewards of HR analytics are worth the effort. It’s time to take the opportunity to prove the value of data-driven HR. No more darkness. Otherwise, the only journey ahead is into some challenging pitfalls. We’ve identified five of t
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ADP

Attribution Modeling for the Data-Driven Marketer

Published By: AdRoll     Published Date: Jan 21, 2015
To help data-driven marketers find better multi-touch strategies for understanding the full customer journey, allocating marketing budgets, and optimizing campaigns, we ran an in-depth survey of professional marketers in the US. Our findings should provide guidance on how to measure your campaign performance in the long and short term.
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adroll, attribution, attribution modeling, multi touch marketing, strategy, marketing strategy, data analytics, marketing campaign performance
    
AdRoll

The No BS Guide to Recurring Revenue Success

Published By: Aria Systems     Published Date: Jan 28, 2015
In the guide, you'll learn: Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now How you’ll need to change your thinking to manage a recurring revenue business Why creating recurring revenue offerings may be as simple as repackaging existing products and services What business and system capabilities you will need to have in place to support your new business model How to go about selecting vendors to help you achieve your goals What elements are necessary for success in a recurring revenue implementation program How recurring revenue changes the way you look at data and measure success The steps you need to take to get started on your recurring revenue journey What the future holds for recurring revenue
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recurring revenue, repackaging existing products, system capabilities, business model, revenue implementation program, it management, enterprise applications
    
Aria Systems

From One-time to a Lifetime: The Guide to Recurring Revenue Success

Published By: Aria Systems     Published Date: Sep 21, 2015
This guide will explain: Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now How you'll need to change your thinking to manage a recurring revenue business Why creating recurring reveune offerings may be as simple as repackaging existing products and services What business and system capabilities you will need to have in place to support your new business model How to go about selecting vendors to help you achieve your goals What elements are necessary for success in a recurring revenue implementation program How recurring revenue changes the way you look at data and measure success The steps you need to take to get started on your recurring revenue journey What the future holds for recurring revenue
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Aria Systems

From One-time to a Lifetime: The Guide to Recurring Revenue Success

Published By: Aria Systems     Published Date: Sep 21, 2015
This guide will explain: Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now How you'll need to change your thinking to manage a recurring revenue business Why creating recurring reveune offerings may be as simple as repackaging existing products and services What business and system capabilities you will need to have in place to support your new business model How to go about selecting vendors to help you achieve your goals What elements are necessary for success in a recurring revenue implementation program How recurring revenue changes the way you look at data and measure success The steps you need to take to get started on your recurring revenue journey What the future holds for recurring revenue
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Aria Systems

From One-time to a Lifetime

Published By: Aria Systems     Published Date: May 03, 2016
In the guide, I’ll explain: - Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now - How you’ll need to change your thinking to manage a recurring revenue business - Why creating recurring revenue offerings may be as simple as repackaging existing products and services - What business and system capabilities you will need to have in place to support your new business model - How to go about selecting vendors to help you achieve your goals - What elements are necessary for success in a recurring revenue implementation program - How recurring revenue changes the way you look at data and measure success - The steps you need to take to get started on your recurring revenue journey - What the future holds for recurring revenue
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Aria Systems

AT&T NetBond for Cloud with Amazon Web Services (AWS)

Published By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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AWS

How Aira Leveraged AT&T NetBond for Cloud on AWS for Enhanced Smart Glasses

Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS

Modernize your applications, break free of commercial databases, and reach new customers

Published By: AWS     Published Date: Jul 24, 2019
Add more value to your business Independent Software Vendors (ISVs) are turning to the cloud to modernize their applications and get rid of their commercial database dependencies to improve application performance, lower total cost of ownership (TCO), and reach new customers. DB Best delivers the established processes and technology ISVs need to accelerate the modernization of applications still running on commercial databases to Amazon Aurora. This enables your customers to quickly get up-and-running on the cloud and drive greater business value through Amazon Web Services (AWS). View the webinar to learn how DB Best and AWS enable you to accelerate every stage of your application modernization journey – from evaluating the right migration path for your application, to following a proven and repeatable database migration process, to driving growth and reaching more customers.
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AWS

Reach new customers through application modernization

Published By: AWS     Published Date: Jul 24, 2019
Modernize your applications quickly Many organizations are finding their legacy technology to be inadequate due to its rigidity and high costs. In search of more flexible and cost-effective solutions, many are turning to the cloud. Most Independent Software Vendors (ISVs), however, still build their solutions on commercial databases that are expensive and time-consuming for their customers to deploy and maintain. This is a significant undertaking that can hinder adoption. To address these challenges head on, ISVs can modernize their applications on Amazon Aurora, a database offering from AWS that combines the reliability and performance of commercial databases with the cost-effectiveness and flexibility of open source solutions. In this webinar, you will learn how Virtusa, an AWS Partner Network (APN) Premier Consulting Partner, can accelerate your application modernization journey and help you grow your business. PTNR_ipc-database-migration-icon_245×155_Mar-2019.png View the webin
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AWS

Black Friday eBook: Data-Driven Strategies to Reach and Influence Holiday Shoppers

Published By: Bazaarvoice     Published Date: Sep 21, 2016
The challenge for brands and retailers is clear. To win during the holiday shopping season, they must: • Plan holiday campaigns leveraging the very best data resources you can to inform messaging and targeting • Use the fragmented holiday shopping journey to their advantage – meeting shoppers in the moments that matter • Cut through the noise on Black Friday – and throughout holiday – to reach consumers with relevant, authentic messages that resonate
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black friday, holiday shopping, holiday campaigns, customer messaging, customer targeting, holiday messaging strategy
    
Bazaarvoice

Achieve Predictable, Consistent Performance With Hybrid Flash Array

Published By: Box     Published Date: Jan 16, 2015
The nature of the financial services industry places a myriad of international compliance requirements on a company's IT team, as well as an expectation by its customers to deliver the high test levels of performance and reliability. To survive and thrive, businesses in the industry must not only keep pace with customer demand but gain competitive advantage. Those demands mean the IT team must be at the forefront of adopting emerging technologies. This is certainly true for Orangefield Columbus, who recently experienced significant growth in its multiple databases which led to the serious performance degradation of its existing storage system. By focusing on a proactive data management storage array, Orangefield was able to eliminate resource contention. Download now and examine Orangefield's journey to find a solution that would meet, and exceed, their performance and capacity requirements.
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nexgen, vmware, citrix, flash, financial services, it management
    
Box

GDPR is a state of mind, not just a technology solution (Computing Research)

Published By: CA Technologies     Published Date: Sep 13, 2017
"As the EU General Data Protection Regulation (GDPR) looms overhead, finding specific answers to these obvious questions, How do I best want to secure my data, and which kind of data? Which milestones along the development journey are most at risk?, you might also begin to ask the right questions about how to solve them, and with that, begin ticking the GDPR box for each and every task at hand. View this Computing Research report to understand why GDPR is a state of mind, not just a technology solution."
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CA Technologies

Are you ready for the GDPR? One year out

Published By: CA Technologies     Published Date: Sep 13, 2017
The European Union General Data Protection Regulation (GDPR) is a new regulation in Europe with global impact that will come into force on May 25th, 2018. Its objective is to further strengthen data protection. Enforcement will be backed by heavy fines. Organizations that deal with data on a Global scale will need to review their data lifecycle and put in place processes and technology to be compliant. In this webinar, CA experts will share some thoughts around the journey organizations are on and discuss some real life examples.
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CA Technologies

10 Reasons to Modernize your Desktop

Published By: CDW Vmware     Published Date: Aug 02, 2012
In today's competitive business landscape, users' needs are continuously changing. Employees want access to their data and applications anytime, anywhere, from any device. The journey to seamlessly integrate data and applications across all devices begins with desktop modernization.
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modernize, desktop, data, application, access, device, seamlessly, integrate
    
CDW Vmware

Research Spotlight – MOM and PLM in the IIoT Age – A Cross-Discipline Approach to Digital Transforma

Published By: Dassault Systèmes     Published Date: Jun 19, 2018
This spotlight report examines: • How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey. • Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain. • A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories. The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.
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Dassault Systèmes

How Does Your CX Strategy Stack Up?

Published By: Datastax     Published Date: Aug 23, 2017
A holistic approach to using customer data to enable data-driven decisions for attracting, retaining, and delivering value through customer experience is what is going to drive many business initiatives over the next 12-month period. Though they each have varying degrees of capability to transform their customer experience applications and remain continuously available no matter what is critical to their success. Companies surveyed are eager to deliver a great customer experience and capture market share, but many CX journeys are hindered by business unit siloes, insufficient budget, and technical challenges. The responses provide key insights into the business priorities, challenges, and data technology needs of companies embarking on or in the midst of their CX journey.
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datastax, customer data
    
Datastax

Simplify Your Big Data Journey with a Tested and Validated Hadoop Solution

Published By: Dell EMC     Published Date: Nov 09, 2015
While the EDW plays an all-important role in the effort to leverage big data to drive business value, it is not without its challenges. In particular, the typical EDW is being pushed to its limits by the volume, velocity and variety of data. Download this whitepaper and see how the Dell™ | Cloudera™ | Syncsort™ Data Warehouse Optimization – ETL Offload Reference Architecture can help.
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Dell EMC

Build or Buy? Understanding the True Costs of a Data Science Platform

Published By: Domino Data Lab     Published Date: Feb 08, 2019
As organizations increasingly strive to become model-driven, they recognize the necessity of a data science platform. According to a recent survey report “Key Factors on the Journey to Become Model-Driven”, 86% of model-driven companies differentiate themselves by using a data science platform. And yet the question of whether to build or buy still remains. This paper presents a framework to facilitate the decision process, and considers the four-year projection of total costs for both approaches in a sample scenario. Read this whitepaper to understand three major factors in your decision process: Total cost of ownership - Internal build costs often run into the tens of millions Opportunity costs - Distraction from your core competency Risk factors - Missed deadlines and delayed time to market
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Domino Data Lab
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