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Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

The LMS Requirements Trail Map

Published By: Absorb     Published Date: May 09, 2018
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
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lms, employee, training, efficiencies, elearning, automation
    
Absorb

Turn Mandated Training into Engaging eLearning

Published By: Absorb     Published Date: May 10, 2018
In a business environment where being able to build and maintain a solid brand reputation and lasting relationships with your customers is essential for ongoing success, effective compliance training for team members is critical. Assembling quality course content, either through purchasing off-the-shelf compliance courseware or developing training material in-house or in partnership with an external developer, and delivering that material in a consistent manner, can help protect your organization and minimize the damage from compliance transgressions.
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elearning, training, business, brand, reputation, relationship, building
    
Absorb

Developing eLearning Communities to Enhance Your Online Training Program

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
A successful training program doesn't require choosing between traditional and online learning - it's a strategic balance of both.
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training, citrix, elearning
    
AccelSocial - Citrix

Essential Resources for Designing and Delivering Effective Online Training

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
This new white paper explores three essential resources that will help you to optimize your training program.
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training, human resources, citrix, online training
    
AccelSocial - Citrix

Using the Tools of Engagement: Making Online Training a Conversation

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
Delivering the three Cs of the modern training experience - collaboration, content and conversation - is easier than you think. Start by taking a look inside your new social media toolkit.
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training, social media, citrix
    
AccelSocial - Citrix

Apps Push Corporate Training to New Heights

Published By: Adobe     Published Date: Oct 29, 2015
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
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corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning, mobile computing, elearning
    
Adobe

Formation en Entreprise : de Nouvelles Perspectives Grâce aux Applications

Published By: Adobe     Published Date: Feb 09, 2016
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
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corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning, customer experience management, elearning
    
Adobe

Apps – neue Maßstäbe für Schulung und Weiterbildung

Published By: Adobe     Published Date: Feb 09, 2016
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
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corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning, elearning
    
Adobe

StandOut:A team leader led approach to fueling engagement and accelerating performance.

Published By: ADP     Published Date: Jun 01, 2018
Too remedial. Too retrospective. Too static. Too irrelevant to the team leader. Too time-consuming. Such are the complaints heard repeatedly about Performance Management and Engagement systems. And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals: 61% of your manager’s rating of you is a reflection of the manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
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ADP

10 Key Considerations for a Successful Online Video Strategy

Published By: Akamai Technologies     Published Date: May 08, 2017
We are coming to expect quality video in all our digital experiences – from online shopping to on the job training. However, as video technology has become more ubiquitous, it has also become more complex. To deliver a quality experience to users, regardless of their device and connectivity, you need a holistic video strategy. We’ve tapped into our experience to present the top issues you must address to ensure a successful online video strategy. Download now to learn more!
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device management, data solutions, system solutions, data breach, mobile management
    
Akamai Technologies

5 Ways the Cloud Can Drive Economic Development

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Government agencies often look to promote new technology for cost-savings and efficiency, but it does not stop there. The second and third-tier effects of technology can be long lasting for citizens, businesses, and economies. When public institutions adopt the cloud, they experience an internal transformation. Inside an organization, cloud usage drives greater accessibility of data and information sharing, increases worker productivity, and improves resource allocation. The external benefit of the cloud is recognized through a government’s ability to put reclaimed time and resources toward serving citizens. This includes provisioning public services, such as occupational-skills training, quicker and more effective service delivery, a pathway to a more productive workforce, and ultimately, a boost to local development. This whitepaper examines the enterprise-level benefits of the cloud, as well as the residual impact on economic development. The U.S. Economic Development Administration
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Amazon Web Services APAC

Live Online Seminar

Published By: Apple Corporation     Published Date: Aug 29, 2012
Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
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apple, online seminar, ipad, training, sales, business analytics, business technology
    
Apple Corporation

Is It Possible That You Learned About Coaching All Wrong?

Published By: Aslan Training     Published Date: Aug 14, 2013
The truth about who to coach and how to assess their performance.
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sales coaching, strategic coaching, sales training
    
Aslan Training

The 7 Barriers to Successful Prospecting And How You Can Overcome Them

Published By: Aslan Training     Published Date: Aug 14, 2013
This paper describes the 7 key barriers to successful prospecting, and typical ways that well-meaning inside sales reps unsuccessfully encounter them. But more than a description of these barriers, this paper will give you the approach, methods, and tools that will help you successfully overcome them.
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sales training, sales coaching, prospecting
    
Aslan Training

The 7 Barriers to Inside Sales Success And How You Can Overcome Them

Published By: Aslan Training     Published Date: Aug 15, 2013
This paper describes the 7 key barriers to inside sales success, and typical ways that well-meaning inside sales reps unsuccessfully encounter them. But more than a description of these barriers, this paper will give you the approach, methods, and tools that will help you successfully overcome them.
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inside sales, sales coaching, sales training
    
Aslan Training

Identify and Eliminate Common SAP Application Performance Challenges

Published By: Aternity     Published Date: Sep 29, 2011
Published by Aternity, the paper includes 8 real-world cases detailing how Aternity empowers SAP customers with a user-centric approach to proactive IT management.
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aternity, sap, application performance, it management, training, real-time, application integration, application performance management, business process management, data quality, desktop management
    
Aternity

ICD-10: Preparing Your Practice for the Big Changeover

Published By: athenahealth     Published Date: Oct 02, 2012
Your medical billing, practice management and EHR vendor should be working hard right now to prepare for this transition and to adapt your system for this changeover.
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icd-10, icd-10 codes, icd- transition, icd training, icd deadline icd codes download, icd 10 procedure codes, icd 10 code book icd 10 changes, icd testing, icd 10 deadline, icd-10-pcs, icd 10 cm, icd 10 implementation, icd10, icd-10 certification, icd 10
    
athenahealth

Total Cost of Ownership of Intelligent Automation

Published By: Automation Anywhere     Published Date: Nov 06, 2019
EY is the knowledge partner in this study In this whitepaper, Ernst & Young and Automation Anywhere discuss how to estimate the total cost of ownership (TCO) for an intelligent automation solution, from licencing and infrastructure, consultancy, development through to training. Including; different scaling strategies and the suggested levers to optimise TCO.
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cost of ownership, scaling strategies
    
Automation Anywhere

Video Collaboration Use Cases: Driving Productivity and Results

Published By: Avaya     Published Date: Jan 04, 2017
This white paper describes a sampling of popular use cases for video collaboration—expert anywhere, training, project management, remote eyes, and customer meetings—and the benefits of these applications.
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avaya, video collaboration, communications solutions, unified communications, contact center, collaboration, midsize business solutions, business technology, telecom
    
Avaya

Practical Human-in-the-Loop Machine Learning

Published By: AWS     Published Date: Jun 11, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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AWS

Practical Human-in-the-Loop Machine Learning

Published By: AWS     Published Date: Jul 24, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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AWS

Five Critical Requirements for Effective Behavior Change

Published By: BetterUp     Published Date: Mar 06, 2019
Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.
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BetterUp

5 Trends for eLearning in 2016 E-Learning

Published By: BI WORLDWIDE     Published Date: Feb 24, 2016
ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.
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bi worldwide, elearning, globalization, development, training, trend
    
BI WORLDWIDE

The Total Economic Impact™ Of Cylance

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
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