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Commerce and Content: the perfect couple or a tumultuous affair?

Published By: Adobe     Published Date: Aug 20, 2014
This report reveals what is driving the convergence between eCommerce and WCM solutions and provides a framework for eBusiness professionals to use when considering the pros and cons of using these historically independent platforms together.
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commerce and content, digital customer experience, mobile marketing, digital presence, ecommerce and wcm
    
Adobe

A Billion Mobile Sites Spark No Joy

Published By: Akamai Technologies     Published Date: May 05, 2017
Everybody has their favorite apps…but can you name even three mobile websites you like? Probably not – and that’s because retrofitting desktop web designs fails to meet users’ mobile expectations. Yet in spite of that, smartphone traffic is at its highest point ever and will only continue to increase. This report, written by Forrester analysts, outlines why it’s time for a radical web reset and how you can make your mobile website a “first-class citizen.” Download it today.
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mobile applications, ebusiness, web design, web traffic, mobile websites
    
Akamai Technologies

A Billion Mobile Sites Spark No Joy

Published By: Akamai Technologies     Published Date: Aug 17, 2017
Everybody has their favorite apps. But can you name even three mobile websites you like? We can’t. it’s because responsive retrofits to 20-year-old desktop web designs fail to serve us in our mobile moments of need. That’s a shame because even with lousy sites, web traffic around the world will be majority-mobile by 2019. eBusiness pros have a choice: hand your mobile moments over to a bunch of apps you don’t own, or do a radical reset of your mobile web strategy. This report carries the evidence to convince your company to make your mobile website a firstclass citizen.
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mobile, app, web design, media
    
Akamai Technologies

The Forrester Wave™: Subscription Billing Platforms, Q4 2015

Published By: Aria Systems     Published Date: May 03, 2016
In Forrester’s 40-criteria evaluation of subscription billing platform solutions, we identified the eight most significant vendors in the category — Apttus, Aria Systems, Digital River, goTransverse, Recurly, SAP hybris, Vindicia, and Zuora — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness professionals select the right partner as they seek to develop and support alternative business models for both existing and new products and services.
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Aria Systems

Why Interactive Support Is Essential For Travel eBusiness

Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y, interactive chat agent, @aquila’s miq interactive, atg, nextit
    
Art Technology Group, Inc

Extending Online Customer Service To The Mobile Channel

Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center, call center management, call center software, customer interaction service, customer relationship management, customer service, collaborative commerce
    
ATG, Inc.

European consumer attitudes to mobile commerce: Key barriers and opportunities

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This research should help define how to best include mobile as part of an integrated commerce strategy.
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atg, mobile commerce, ebusiness, internet shopping, customer interaction service, customer relationship management, customer satisfaction, customer service, collaborative commerce
    
ATG, Inc.

Email Marketing ROI: Driving ROI Through Email Relevance

Published By: Campaigner     Published Date: Jan 08, 2007
This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance.
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email, roi, relevance, sales & marketing software, email marketing, marketing, ebusiness, customer interaction service, customer experience management, got corporation, got corp, customer relationship management, customer service, marketing automation, return on investment, sales automation, content delivery
    
Campaigner

Growing Opt-in Lists: Turning Web Browsers into Buyers

Published By: Campaigner     Published Date: Jan 08, 2007
Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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email marketing, opting in, opt in, opt-in, email lists, list rentals, ebusiness, return on investment, conversion rate, conversion, got corp, got corporation, customer interaction service, customer relationship management, customer satisfaction, customer service, marketing automation, sales & marketing software, content delivery, customer experience management
    
Campaigner

Implement Video Banking To Drive Digital Sales

Published By: Cisco     Published Date: Jan 08, 2016
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
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cisco, video banking, driving digital sales, improving customer experience, best practices
    
Cisco

Creating Competitive Advantage in Demanding Retail Environments

Published By: CommercialWare     Published Date: Feb 28, 2007
This paper explores what cross-channel transparency looks like through the consumer's eyes, the costs retailers incur by maintaining the status quo, and key steps retailers need to consider as they undertake cross-channel initiatives.
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as/400, web sphere, customer relationship management, customer service, ebusiness, enterprise software, supply chain management, manufacturing, cross-channel, datavantage, commercialware
    
CommercialWare

Growing Gift Card Demand Evokes Change

Published By: CommercialWare     Published Date: Mar 06, 2007
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
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customer service, customer interaction service, customer relationship management, gift cards, datavantage, commercialware, ebusiness
    
CommercialWare

Enterprise Networks - 8 Critical Questions to Ask before Buying

Published By: CompareBusinessProducts     Published Date: Dec 03, 2010
Creating Your Needs Analysis First. When buying networking equipment: routers, switches, firewalls, and network management solutions for your company or organization, it's essential to create a needs analysis first, so that you make the right decisions from multiple standpoints
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comparebusinessproducts, enterprise networks, network management, firewall, scalability, infrastructure, security, network security, firewalls, network security appliance, enterprise software
    
CompareBusinessProducts

CRM Comparison Chart - Compare Top 19 CRM Brands In USA

Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
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comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration, customer interaction service, customer satisfaction, customer service, ebusiness
    
CompareBusinessProducts

Medical Practice Management (EMR) Buyer's Guide

Published By: CompareBusinessProducts     Published Date: Nov 16, 2011
Learn how new Medical Practice Management systems can streamline your practice's billing and workflow, giving more time to focus on patients.
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medical practice management, emr, electronic medical records, data management
    
CompareBusinessProducts

2015 Business Phone System Trends

Published By: CompareBusinessProducts     Published Date: Feb 27, 2015
Read on to discover revealing points on the climate of phone systems in 2015
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phone system, the cloud, byod, identity phone, integration, business tools, communication value, value pyramid, mobility, wireless, cloud computing, data center
    
CompareBusinessProducts

Step-by-Step Phone System Implementation

Published By: CompareBusinessProducts     Published Date: Feb 27, 2015
Our new infographic, Step-by-Step Phone System Implementation, gives you an honest look into the successes and challenges at every stage of the phone systems implementation process
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system implementation, communication structure, infographic, phone system, implementation process, wireless communications, business intelligence
    
CompareBusinessProducts

5 Traits of a Good Phone System

Published By: CompareBusinessProducts     Published Date: Feb 27, 2015
The business phone system search can be a complex one… but there are some must-have features that will help you narrow down your search. Our new infographic details the features that really matter for most businesses.
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phone system, the cloud, byod, identity phone, integration, business tools, communication value, value pyramid, mobility, wireless, best practices, business intelligence
    
CompareBusinessProducts

Your Phone System Is Ready for Retirement If...

Published By: CompareBusinessProducts     Published Date: Feb 27, 2015
One sign that your phone system is getting obsolete is when your spare parts are available on order only, and it takes a week for the items to arrive. Our infographic unveils the other symptoms!
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phone system, the cloud, byod, identity phone, integration, business tools, communication value, value pyramid, mobility, deployment, buyers checklist, infrastructure, wireless, best practices, business intelligence
    
CompareBusinessProducts

Legal Hold and Data Preservation Best Practices

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
The basis for Legal Hold and Data Preservation Best Practices was the exceptional work by the group of presenters at the 2012 Conference on Preservation Excellence, held in Portland, Oregon in late September. The conference focused solely on the area of data preservation best practices. Download this White Paper for more information.
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legal, preservation, legal hold, data, technology, best practices
    
CompareBusinessProducts.com

An Enlightened Approach to Data Preservation in the Era of the Legal Hold

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
Data drives everything in today's business world, and it would be hard to name a more important concern for today’s corporate arena than data preservation. The growing urgency of this matter, until last year a novelty to most attorneys, touched off a flurry of rulings in the area of legal holds in 2010, with several major court decisions redrawing the map in what had been virtual terra incognita.
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legal, litigation, preservation, strategy, technology, e-discovery, cost effectiveness, legal hold
    
CompareBusinessProducts.com

Intelligent Preservation - A New Strategy to Proactively Lower Litigation Costs While Protecting You

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
The costs of e-discovery are mind-blowing. Despite the technologists who announce advancements in storage, search and retrieval software to help drive down the unit costs, the frequency and sheer volume of e-discovery pushes costs in the opposite direction. With the ever burgeoning amount of data that is being created and retained each and every day, despite our best efforts to “govern” its retention, these costs seem destined to only escalate and further cut into corporate profits.
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legal, litigation, preservation, strategy, technology, e-discovery, cost effectiveness
    
CompareBusinessProducts.com

Online Sports Apparel Retailer Boosts Natural Search Revenue by 60%

Published By: Conductor     Published Date: Apr 09, 2013
A leading online sports apparel retailer leveraged Conductor Searchlight to grow the number of transactions from natural search by more than 70% and natural search revenue by more than 60%
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seo, seo technology, budget, roi, search engine optimization, digital marketing, online marketing, ecommerce, ebusiness, seo platform, case study
    
Conductor

Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle

Published By: Connectus     Published Date: Aug 21, 2009
Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.
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crm, customer relationship management, customer relationship lifecycle, email marketing, customer loyalty, loyalty and retention, loyalty, retention, customer communication, ebusiness, e-business, connectus, enterprise applications, customer service, marketing automation, sales & marketing software, sales automation
    
Connectus
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