engage

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Social Media and CRM

Published By: 3CSI     Published Date: Feb 07, 2011
Your customers don't just want to be engaged by your brand - they expect it!
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social media, crm, digital crm, engagement, customer service, customer care, social crm, vrm, eservice
    
3CSI

Frost & Sullivan: Rethinking Your Contact Center - How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.

Transform your business with enterprise video conferencing & web collaboration

Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In today’s highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engaged—employees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit today’s mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.

Tool Kit: Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.

Winter is Not Coming: Eliminating Data Silos and Ending Information Hoarding

Published By: Aberdeen Group     Published Date: Nov 13, 2015
This report examines the pressing need to break down data silos due to the damage they cause to analytical initiatives and user engagement. Read this report to find out more.
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customer acquisition, marketing leads, marketing challenges, marketing messages, contact management, data science, demand generation, email marketing, inbound marketing, lead generation, lead intelligence, market research, integrated marketing, lead nurturing, marketing analytics
    
Aberdeen Group

Winter is Not Coming: Eliminating Data Silos and Ending Information Hoarding

Published By: Aberdeen Group     Published Date: Nov 23, 2015
This report examines the pressing need to break down data silos due to the damage they cause to analytical initiatives and user engagement. Read this report to find out more.
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customer acquisition, marketing leads, marketing challenges, marketing messages, contact management, data science, demand generation, email marketing, inbound marketing, lead generation, lead intelligence, market research, integrated marketing, lead nurturing, marketing analytics
    
Aberdeen Group

Using the Tools of Engagement: Making Online Training a Conversation

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
Delivering the three Cs of the modern training experience - collaboration, content and conversation - is easier than you think. Start by taking a look inside your new social media toolkit.
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training, social media, citrix
    
AccelSocial - Citrix

Understand the Limitations of Traditional Rewards Programs

Published By: Achievers     Published Date: Feb 28, 2012
Organizations spend over $46 billion per year on employee rewards and recognition programs. In this research bulletin, Bersin discusses some of the limitations of the traditional approach to rewards and recognition.
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recognition, trends, generation, gen x, gen y, millennials, retention, engage, engagement, results, culture, rewards
    
Achievers

Build Your Business Case for a Rewards and Recognition Program

Published By: Achievers     Published Date: Mar 21, 2012
The key to unlocking performance and growth is aligning the actions and goals of employees with the priorities of the organization. Read Aberdeen's research on Rewards and Recognition to learn how to align employees to your organization and inspire performance.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture
    
Achievers

A New Generation of Employee Rewards and Recognition Solutions

Published By: Achievers     Published Date: Mar 21, 2012
Organizations spend over $48 billion per year on employee rewards and recognition programs; however there are critical limitations to the traditional approach. In this research bulletin, Bersin & Associates discusses how Rewards and Recognition has changed to cater today's workforce.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture
    
Achievers

Consolidating Employee Recognition to Save Money & Drive Results

Published By: Achievers     Published Date: Oct 01, 2012
The key to success is driving employee performance, through recognizing the right behaviors that impact the big picture. Read Paul Hebert's whitepaper to learn how one recognition platform can help you cut costs and increase efficiency.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture, company values, employee behaviors
    
Achievers

The State of Recognition in 2012

Published By: Achievers     Published Date: Oct 01, 2012
Did you know most companies have an employee recognition program, but their employees don't know it? Read Bersin's report and learn why this topic is not only important, but the key lever to business success.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture, company values, employee behaviors
    
Achievers

Employee Engagement in the Workplace: A CEO Perspective

Published By: Achievers     Published Date: Jan 28, 2013
Comparing the CEO perspective on employee engagement with actual employee experience gives surprising insight into improving corporate programs. Read this white paper to see where the viewpoints differ most and how to bridge the gap.
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employee recognition, employee rewards, online recognition program, trends
    
Achievers

How Engaged Employees Drive Business Results

Published By: Achievers     Published Date: Nov 08, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers

The 3 Key Elements to Employee Engagement

Published By: Achievers     Published Date: Nov 08, 2013
Employee engagement is a team effort, but it requires a commitment from all three areas to be effective. Download your copy of our report and take the first step to real engagement in your company!
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employee engagement, performance management, productivity, management
    
Achievers

The Ultimate Guide to Employee Referrals

Published By: Achievers     Published Date: Nov 08, 2013
In The Ultimate Guide to Employee Referrals you’ll learn how to implement an employee referral program that can help you acquire top talent at a fraction of what agencies will cost, all while strengthening your unique culture of Employee Success™!
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recruitment, employee engagement, employee referrals, hiring top talent
    
Achievers

How Engaged Employees Drive Business Results

Published By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : 
employee engagement, business results, performance management, employee metrics
    
Achievers

Triumph Over Disengagement: Improve Employee Engagement with Recognition

Published By: Achievers     Published Date: Jan 02, 2014
Disengaged employees undermine your company’s morale, erode the bottom line, and endanger the long-term success of your business but your company can triumph over disengagement. Download the latest study from Gartner to learn the benefits of a new generation of social-enabled technologies designed to improve employee engagement, alignment, and recognition.
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engagement, employee engagement, social employee recognition, human capital management, hcm, employee success, employee reward systems, social reward and recognition programs
    
Achievers

Obtain Executive Buy-In for Recognition Programs

Published By: Achievers     Published Date: Jan 17, 2014
Today’s workforce is fundamentally changing. Organizations are flatter, more agile, and require even better retention strategies. HR professionals and business leaders agree on the importance of attracting, retaining, and cultivating top talent. An employee rewards and recognition program that has the buy-in and support of business leaders can transform your corporate culture, making your organization a great place to work, building your brand as a top employer, delighting your customers with your service, and reaping the financial benefits that come from Employee Success. Download this white paper, Obtaining executive buy-in for recognition programs, and obtain best practices to sell the vision of a rewards and recognition program to your CFO.
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employee success, employee recognition, employee engagement
    
Achievers

Unleash Employee Success

Published By: Achievers     Published Date: Jan 17, 2014
Download Achievers white paper, Unleash Employee Success to stay abreast of changes in the kinds of recognition that employees expect and that motivate them. Based on real-world experience, this paper will explain how you can use recognition to engage and motivate these generations in your workforce.
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employee success, employee recognition, employee engagement, human resources
    
Achievers

The Secret Weapon to Driving Employee Success: Your Managers

Published By: Achievers     Published Date: Mar 27, 2014
Employees don’t leave companies. They leave bad managers. Bad managers are the number one reason employees quit. We’ve all experienced them at some point. They are the leading cause of employee disengagement. Today, 70 percent of North American employees feel indifferent or disengaged at work, costing the U.S. economy nearly $500 billion every year* in lost productivity, substandard performance, and employee turnover. Please download the white paper to learn more!
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human resources, managers, employee turnover, bad managers, employee success, employee disengagement, human resource technology, business technology
    
Achievers

Why Retailers Need to Reorganize for Effective Content-driven Commerce

Published By: Acquia     Published Date: Feb 26, 2015
Storytelling has long been a staple of good brand marketing. But the concept has taken on more urgency in the digital space, where brands now have the power to engage directly with their customers through web and mobile channels. The mandate for more sophisticated brand content has introduced a new set of challenges for online retailers—namely, how to integrate traditionally separate marketing and commerce operations to deliver a unified experience to shoppers.
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organizational restructuring, commerce, e-commerce, increasing conversions, content-driven commerce, brand marketing, mobile channels, online shopping, acquia
    
Acquia

Bridge the Commerce/Content Divide

Published By: Acquia     Published Date: Feb 26, 2015
The Issue: The Content and Commerce Divide Commerce and digital marketing teams tell a familiar story. The commerce team launches an online store on a commerce platform. Commerce and IT focus on the platform and evolve it as the online business grows—focusing on basics such as PCI compliance and product information and expand-ing to more complex integrations. Now they want to add content, such as reviews and engaging media, that will inform and guide shoppers. Meanwhile, the digital marketing team regards the online store as a missed branding and engagement opportunity and tries to jump in and contribute only to find that the system can’t meet their needs. So marketing goes outside to a digital agency, pays for a separate microsite, and takes their creative production needs elsewhere. And thus a classic divide is formed. Download the Forrester Report to learn the impact of integrated and personalized commerce experiences.
Tags : 
commerce, content and commerce, personalization, increasing conversions, digital marketing, commerce platform
    
Acquia
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