fdcpa compliance

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8 Tips for Outbound Calling Compliance for the Debt Collection Industry

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions, hot button issues, interactive intelligence, knowledge management
    
Interactive Intelligence

Driving to One Percent: Call Analysis/Answering Machine Detection

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Driving to one percent - In this series, we view this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results.
Tags : 
driving to one percent, call analysis, answering machine detection, interactive intelligence, fdcpa compliance, knowledge management, enterprise applications, business technology
    
Interactive Intelligence
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