help desk software

Results 1 - 25 of 37Sort Results By: Published Date | Title | Company Name

Apple Business Experts - The best for your business

Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple

Apple Business Experts - The best for your business

Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple Corporation

Apple Business Experts - The best for your business

Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple Corporation

Competitive System Resource Impact Testing

Published By: BlackBerry Cylance     Published Date: Aug 22, 2018
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12Ė24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
Tags : 
system, resource, impact, testing, cylance
    
BlackBerry Cylance

Industry Insights: Strategies for Choosing a SaaS-based ITSM Solution

Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Tags : 
saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable
    
BMC Software

Benefits of an ITIL Help Desk in the Cloud

Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.† Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.† Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
Tags : 
itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit
    
BMC Software

Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
Tags : 
service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple
    
BMC Software

Quest Workspace Help Desk

Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : 
help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
    
Dell Software

The Complete Guide To Choosing An Online Helpdesk

Published By: Freshdesk     Published Date: Aug 15, 2016
Choosing the right helpdesk software for your team can be a path so perilous that even Herculesí labours pale in comparison. But the truth is, if you have the right information, it doesnít have to be that hard. In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like: - Why you need support software and why you need just one tool - The advantages of hosted helpdesks over on-premise software - A feature list to help make that shopping experience a little less painful
Tags : 
    
Freshdesk

Case Study: Scaling Up the Customer Support Process

Published By: Freshdesk Inc.     Published Date: Dec 26, 2011
How a leading player in the Airlines Communications Industry scaled up their customer support to meet an increasing product line and customer base.
Tags : 
customer service, help desk software
    
Freshdesk Inc.

Ready Your Enterprise for the Next Generation of Client Computing

Published By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange

Best Practices for Resolving Emerging Challenges in Desktop and Server Management

Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing

Published By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange

Learn to unlock the benefits of an Automated, Unified IT Service and Client Management Solution

Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange

CIO Quickpulse: IT in Search of Integrated Service Management

Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines whatís holding IT back and offers a potential way forward.
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange

5 Characteristics of Best-In-Class Service Desk Vendors for SMB's

Published By: GSS Infotech     Published Date: Jun 11, 2013
Organizations in the SMB segment are constantly looking at new ways to remain competitive. One path is to improve efficiency by streamline and improving core business practices.
Tags : 
gss infotech, service desk, smb, help desk, smb service desk function, software tools, it management
    
GSS Infotech

Humanizing the Service Desk

Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : 
helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor
    
LogMeIn

Donít Settle for BlackBerry: Choose the Path to Complete Mobile Security and Productivity

Published By: MobileIron     Published Date: Mar 21, 2017
In 2017, BlackBerry customers will face a major IT challenge ó rebuilding their entire mobile security infrastructure when BlackBerry officially end-of-lifes its Good for Enterprise email app. Migrating to BlackBerryís offering involves more than just rolling out a new app; it will require IT to spend significant time and resources to redefine policies, retrain IT and help desk staff, and re-enroll hundreds or even thousands of users in the new software.
Tags : 
    
MobileIron

Numara Track-It! Free Video: Organize and Manage your Help Desk and Assets Now

Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : 
numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards
    
Numara Software

Five Unexpected Considerations for IT Executives When Selecting a Cloud-Based ITSM Solution

Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow
    
Samanage

5 Unexpected Considerations for IT Executives When Selecting a Cloud-Based ITSM Solution

Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools
    
Samanage

Standardize your Help Desk Processes and Reduce Costs - Download Help Desk Authority Free!

Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
Tags : 
help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems

Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
Tags : 
webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx

A Zendesk cheat sheet for picking your support solution

Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Hereís our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge youíll feel like a pro.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Previous   1 2    Next    
Search      

Add Research

Get your company's research in the hands of targeted business professionals.