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Solving the Engagement Challenge

Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa, mobile computing, mobile workers, smart phones, customer experience management, productivity
    
Avaya

Solving the Engagement Challenge

Published By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management
    
Avaya

Making the Move to a Cloud-Based IT Service Management (ITSM) Platform

Published By: BMC Software     Published Date: Jan 31, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software

A Practical Guide to Understand and Benefit from the Consumerization of IT

Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software

What Does Friction Between Business and IT Cost your Organization?

Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software

Cloud Benefits for the IT Service Management Market

Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software

2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research

Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software

Stepping into the Spotlight

Published By: CA Technologies     Published Date: Feb 13, 2015
For internal support centers, the message coming from the overall business is clear: You need to demonstrate your business value. Outsourcing, managed services and cloud-based solutions that didn’t exist just a few years ago are piling on the pressure.
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cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, cloud-based solutions
    
CA Technologies

Addressing PCI Compliance Through Privileged Access Management

Published By: CA Technologies     Published Date: Apr 06, 2017
Privileged Access Management is an imperative to addressing PCI compliance. Yet its importance extends beyond just meeting PCI compliance requirements as it allows an organization to improve its overall security posture against today’s external and internal threats. CA Privileged Access Manager provides an effective way to implement privileged access management in support of PCI compliance and other security needs.
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data assets, risk management, it security, session management, authentication management, security intelligence, information management, infrastructure management
    
CA Technologies

The Payment Card Industry: Data Security Standard and CA Privileged Access Management

Published By: CA Technologies     Published Date: Jun 26, 2017
Privileged Access Management is an imperative to addressing PCI compliance. Yet its importance extends beyond just meeting PCI compliance requirements as it allows an organization to improve its overall security posture against today’s external and internal threats. CA Privileged Access Manager provides an effective way to implement privileged access management in support of PCI compliance and other security needs.
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CA Technologies

5 Vital Behaviors That Will Propel SEO Within Your Organization

Published By: Conductor     Published Date: Oct 21, 2013
Download this paper to learn five vital behaviors that propel SEO within an organizaition. Increase your ability to drive internal SEO knowledge, support, and collaboration - and by extension, success.
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seo, search engine optimization, driving search, successful seo, seo initiatives
    
Conductor

Streamlined Recruiting, Hiring, and Onboarding: Eliminate the Paper Pain

Published By: DocuSign UK     Published Date: Aug 08, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals. Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks. Watch this webinar and discover how eSignatures can help you: - Simplify the new hire process: NDAs, offer letters, background checks and on-boarding - Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices - Reduce admin overheads: holiday requests, contractor agreements, and internal approvals - Ensure compliance: ISO compliance, new hire check-offs and audit support
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DocuSign UK

Five Steps to Achieve Risk-Based Application Security Management

Published By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
Internally developed software applications support the most sensitive and strategically important business processes of most enterprises. Yet application security is one of the most neglected fields of cybersecurity.
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risk-based application security, security management, application security, software applications
    
Group M_IBM Q1'18

The Business Value of Hewlett Packard Enterprise's Datacenter Care Service

Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers. HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%. HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization. Increasingly, x86 servers will need a higher level of operational support. On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
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Hewlett Packard Enterprise

The Forrester Wave Private Cloud Solutions, Q4 2013

Published By: HP     Published Date: Oct 01, 2014
Enterprises look to private clouds for more than just virtual infrastructure provisioning. Private cloud vendors have started to bundle additional capabilities into their solutions, including pervasive VM management capabilities, design tools for complex application templates, and service catalogs. Over the next 12 months, more than half of enterprises will prioritize building internal private clouds. Today, the most common approach is through the purchase of commercial software to layer atop existing infrastructure resources. Regardless of the approach you choose, there’s no shortage of tools to support your efforts.
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wave, private, cloud, solutions, application, templates, catalogs, services
    
HP

Decisions That Drive Success

Published By: IBM     Published Date: Aug 08, 2012
Every day, people in your organization are struggling to make the right decisions - working with customers, partners, and each other - because they simply can't use all available data. There's too much of it for humans to internalize, understand, and apply in real time. That's why organizations that automate and optimize decisions informed by predictive analytics have a significant advantage over competitors. Read this IBM white paper and discover how decision management can help you effectively leverage your business data to support faster, more-accurate real-time decisions in virtually every area of your business. You can learn the following: the common types of business decisions and how decision management affects them; why most decisions today aren't based on any real business insight; benefits of decision management-what it is and how to adopt it; and the role of predictive analytics in effective decision management.
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ibm, technology, marketing, decision management, data, automation, optimization, business insight
    
IBM

Gartner Magic Quadrant for On-premise Application Integration Suites

Published By: IBM     Published Date: Apr 22, 2014
According to the recent Gartner Magic Quadrant for ON-Premises Integration Suites, application integration patterns were originally applied for internal, application-to-application (A2A) integration and for integrating an organization's applications with that of its trading partners - known as B2B integration. Today, these patterns are applied to a broader array of application integration projects, such as creating new compositions using mobile apps and on-premises back-end services in support of bring-your-own-device initiatives.
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ibm, integration, application integration, application integration suites, mobile apps, back-end services, byod, application integration projects
    
IBM

Connecting the Data: Integration for Today's Healthcare Environment

Published By: IBM     Published Date: Nov 12, 2015
Hear from the University of Michigan Health System’s CMIO, Dr. Andrew Rosenberg, to learn how this institution is achieving their goal for internal/external operability in support of their enterprise analytics roadmap to support its clinical, research, education and administrative missions. Learn more about the specific challenge's that were solved, how they integrated systems of record with medical devices, and hear about their plans for future integration.
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ibm, big data, enterprise analytics, emr, research interfaces, it management, knowledge management, data management
    
IBM

Creating the next-generation digital business, where "everything is a service"

Published By: IBM     Published Date: Apr 12, 2016
The digital transformation that organizations are striving for today requires a mindset of "no limits" in terms of securely exposing critical business assets for internal and external consumption. In order to be an agile, digital business, enterprises need to seamlessly connect across hybrid environments, applications, data and processes, keeping a keen eye on an open cloud strategy. They also need a secure integration framework to provide controlled access, a single dashboard providing performance insights, and easy access to digital assets for your developers. This webcast will explore all of these areas in depth, to support your enterprise's quest to become a next-generation digital business.
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ibm, digital business, api economy, api management, apim, api, enterprise applications, infrastructure
    
IBM

5 Steps to Achieve Risk-Based Application Security Management

Published By: IBM     Published Date: May 08, 2018
Internally developed software applications support the most sensitive and strategically important business processes of most enterprises. Yet application security is one of the most neglected fields of cybersecurity.
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application security, software applications, cybersecurity
    
IBM

Optimizing Web and Application Infrastructure on a Limited IT Budget

Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies

Are You Making Costly Hiring Mistakes?

Published By: Kronos     Published Date: Jul 26, 2017
Employers want to recruit and hire the best talent in their industry and avoid making costly hiring mistakes. But what if your organization’s internal processes aren’t set up to support efficient and effective hiring? If HR lacks the support they need to effectively manage online applications, screening, applicant tracking, hiring, and reporting, they may end up making poor hiring decisions that could impact your organization's employee engagement and business results.
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recruiting, hiring mistakes, effective hiring, online applications, human resources
    
Kronos

Removing the Hidden Barriers to Closing Deals

Published By: Lucidchart     Published Date: Nov 28, 2018
Does it take forever for your sales team to close deals? There’s a potential roadblock you may have missed: your internal sales communication. Take a look around—new sales reps are overwhelmed with processes and messaging during onboarding, your sales reps don’t pass discovery information off to sales engineers or customer support, and you aren’t always sure where deals stand, which makes it rather difficult to predict pipeline. If the members of your org aren’t completely aligned, you can’t take a prospect across the finish line or keep the org running smoothly. Download this eBook to see how visuals can solve these communication breakdowns and align your sales organization to close bigger and faster.
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Lucidchart

Customer Marketing: How to Keep Your Customers Coming Back For More

Published By: Marketo     Published Date: Aug 02, 2016
Download this ebook to learn about the benefits of customer marketing for your organization and how to: - Design a customer marketing strategy - Align your internal teams around your customer - Create content to support your strategy - Develop campaigns at scale - Demonstrate your success with measurement - Optimize campaigns for the future
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marketo, marketing, customer marketing, customer experience, marketing strategy, custom content
    
Marketo

The Basics of SharePoint Management : A Metalogix eBook

Published By: Metalogix     Published Date: Oct 16, 2013
Microsoft SharePoint sites can play a critical role in just about every business workflow.Originally embraced to streamline internal employee collaboration, today SharePointsystems support customer-facing services and enable information sharing with partners.
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metalogix, ebook, microsoft sharepoint, microsoft sharepoint collaboration, governance and compliance, configurations, software development, it management
    
Metalogix
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