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Questions to Ask When Choosing a Customer Relationship Management Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign, small business networks, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

Find 10% in Excess Capacity in Your Operations

Published By: Verint     Published Date: Jun 23, 2014
Many organizations struggle with a lack of visibility into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?
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verint, employee performance, desktop and process analytics, employee utilization
    
Verint

Commonwealth Bank of Australia Success Story - DPA

Published By: Verint     Published Date: Apr 24, 2013
Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.
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case study, big data, organization, desktop process analytics, process management, analytics, workforce management, application integration, application performance management, best practices, business activity monitoring, business analytics, business integration, business intelligence, business management, business metrics, business process management, change management, corporate governance, customer interaction service
    
Verint

Plan Intelligently with AI Blueprint

Published By: Verint APAC     Published Date: Aug 01, 2019
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency. We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™. With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future. Download the eBook to learn: • What AI Blueprint is, what it does and why it matters • The benefits of Conversational AI and how it is transforming businesses everywhere • Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
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Verint APAC

Visual Collaboration for Small to Medium Enterprises

Published By: Vidyo     Published Date: Jun 10, 2013
Discover how two medium-sized companies leverage cutting-edge solutions from Vidyo to improve productivity, reduce project completion time, and improve quality of life for their employees.
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vidyo, video collaboration, web conferencing, video conferencing, mobile workers, mobile office, video feed, video integration, collaboration, ip networks, small business networks, wireless application software, wireless communications, wireless infrastructure, voice over ip, workforce management, productivity
    
Vidyo

Virgin HealthMiles Webinar: Promoting Participation: What Keeps Employees Engaged?

Published By: Virgin Pulse     Published Date: Nov 19, 2010
Participation in traditional employee health programs averages less than 15%, while Virgin HealthMiles participation averages 40%. What drives these higher rates and keeps employees engaged long after the program launch? Through survey results from employees and best practices from our clients, you'll discover what impacts participation from the experts.
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virginhealth miles, healthcare, employee health, costs, wellness, ppaca, legislation, participation
    
Virgin Pulse

The Results Are In: How Reporting and Segmentation Drive Employee Health

Published By: Virgin Pulse     Published Date: Aug 20, 2012
Employee wellness efforts have historically been "one size fits all" -which is ineffective at improving employee health behavior. See how offering a personalized health experience for your employees based on robust data, reporting and segmentation can drive engagement and long-term healthy behavior change.
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wellness, corporate wellness, incentives, rewards, activity, health, fitness, motivation, employee health, prevention
    
Virgin Pulse

Nine Tips for Engaging Employees in Workforce Health Initiatives

Published By: Virgin Pulse     Published Date: Dec 07, 2012
Launching an employee health and wellness program doesn’t guarantee positive results. You may face challenges, like lack of employee awareness and engagement. Discover techniques to engage your employees in your workforce health initiative.
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workforce management, workforce health, employee engagement, workforce initiatives
    
Virgin Pulse

Carrot Versus Stick!

Published By: Virgin Pulse     Published Date: Jun 26, 2013
There’s discussion in the HR industry today about companies requiring employees to submit vital health statistics (weight, blood pressure, body fat) or pay a fine, usually seen as an increase in health premium payments. Some say it's "technology-enhanced discrimination on steroids," while others say it's a great incentive for employees to take their health seriously. Virgin HealthMiles wanted to know what healthcare buyers think about the policy, and here’s what you said in a March 2013 survey:
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corporate wellness, heathcare, healthcare reform, benefits, vital health statistics, employee incentives
    
Virgin Pulse

Five Best Practices of High-performing Corporate Wellness Programs

Published By: Virgin Pulse     Published Date: Jun 26, 2013
Discover how you can leverage these five best practices of high-performing corporate wellness programs to make your wellness initiatives more successful in reaching the end game: healthier, happier, and more-productive employees.
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corporate wellness, heathcare, healthcare reform, benefits, corporate culture, employee hapiness, shrm, employee engagement, participation
    
Virgin Pulse

Gamification Is Rekindling Employee Love for Health and Wellness Programs

Published By: Virgin Pulse     Published Date: Jun 26, 2013
When it comes to engaging employees in workplace wellness programs today, the operative phrase is quickly becoming, “Let the games begin!” After suffering decreasing engagement and fewer savings than they initially expected from their wellness programs, employers are boosting participation by incorporating gamification—the emerging field of applying game mechanics and strategies to various types of applications and programs. The end game, you might say, is lower healthcare costs, along with happier, more productive and engaged employees.
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corporate wellness, heathcare, healthcare reform, benefits, engagement, gamification, healthcare costs, employee hapiness
    
Virgin Pulse

5 Best Practices of High Performing Corporate Wellness Programs

Published By: Virgin Pulse     Published Date: Oct 03, 2013
This paper draws on a wealth of experience, external research, and Virgin Pulse's robust analysis of client data to outline the key factors within your organization that can drive your employees to enroll in, and stay engaged with, your workplace wellness programs.
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employee wellness, sustained engagement, employee wellness initiatives, employee wellness programs
    
Virgin Pulse

Beyond Participation: How to Sustain Healthy Changes in Employee Behavior

Published By: Virgin Pulse     Published Date: Oct 03, 2013
Launching an employee wellness program and watching it take flight doesn't always mean you'll knock it out of the park. To have a measurable impact on health and well-being — and boost the bottom line — you need to sustain engagement for years. You also need to broaden your focus beyond just physical wellness. Download this paper to learn how you can have healthier, happier, more productive employees, and lower healthcare costs.
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employee wellness, employee wellness program, sustained engagement, employee behavior
    
Virgin Pulse

Win Their Hearts & Minds: Show Employees You Care & Boost Engagement

Published By: Virgin Pulse     Published Date: Mar 13, 2014
A new survey of more than 1,000 full-time U.S. employees by Virgin Pulse reveals that, while employees love their companies, they're not always feeling appreciated. Begin to turn that sentiment around by supporting employees' Total Quality of Life - including physical, emotional, social, and financial health - and fostering the employee/manager relationship with open conversations highlighting employees' achievements and recognizing a job well done.
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Virgin Pulse

HR Joins the Analytics Revolution

Published By: Visier     Published Date: Nov 04, 2014
An analytics revolution is upon us. Knowledge workers are in short supply, the competition for talent has gone global; turnover is rising; and employee engagement is stagnant at best. How can companies attract, retain, and develop employees who can drive business results and have the data to back up these decisions? A recent survey found more than 80% of respondents said that they needed talent-related insights to make business decisions. Yet most enterprises still base talent decisions on gut feeling. Few can offer analytic evidence to support their hunches. Now, finally, analytics are beginning to drive decisions about people.
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visier, workforce analytics, hr metrics, planning
    
Visier

How HR Can Move the Needle for Business

Published By: Visier     Published Date: Nov 04, 2014
Do you want to learn how HR can move the needle for business? The competition for talent has gone global; turnover is rising; and employee engagement is stagnant at best. Companies have never had a greater need to understand with precision what it takes to recruit, retain, and motivate employees. As a result, never before has HR had such an opportunity to move the needle for the business it supports.
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visier, talent, turnover, improve recruitment, recruitment, training, retain employees, motivation
    
Visier

5 Ways to Tackle Turnover in Home Health Care

Published By: Viventium     Published Date: Aug 06, 2019
LET’S GET REAL ABOUT CAREGIVER RETENTION Turnover in home health care is out of control. The latest Home Care Salary & Benefits report found the turnover rate for all home health employees to be 21% in 2018, trending upward slightly from 2017. For home health aides, the rate is even higher at 25%.
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Viventium

10 Reasons to Modernize the Desktop

Published By: VMware     Published Date: Dec 18, 2012
To keep up with these changing and evolving needs, IT departments need a solution that meets the needs of both the employees and IT— something not possible with a traditional PC model.
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it infrastructure, cloud, applications, end user, consumerization, data center, agility, desktop, desktop management, business technology, cloud computing, infrastructure
    
VMware

Workspace ONE Reference Architecture Validated Integration Design

Published By: VMware     Published Date: May 10, 2017
VMware® Workspace™ ONE™ combines identity and mobility management to provide frictionless and secure access to all the apps and data employees need to work, wherever, whenever, and from whatever device they choose
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VMware

The new BYOD: 5 Best Practices for a Productive BYOD Program

Published By: VMware     Published Date: May 10, 2017
The next era of BYOD has arrived and IT departments are now thinking about BYOD as a strategic value-add rather than a threat that needs to be controlled. Today’s savviest enterprises are leveraging BYOD as a tool to drive mobile accessibility, increase IT oversight and enable employees to complete a business task at a moment’s notice, on any device. Download this eBook to reveal the five best practices business leaders and IT professionals are taking to turn their BYOD programs into major productivity gains.
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VMware

Transforming Cloud Datacenter Security for Business Mobility Using Smart Networking

Published By: VMware     Published Date: Dec 15, 2016
Organizations that invest in proprietary applications and data for competitive advantage in their industries only succeed by making those investments available to employees, customers, and partners that drive revenue and opportunity. Securing those investments requires a fresh perspective as the types of devices accessing the cloud datacenter are changing rapidly and new workloads, such as VDI desktops, are appearing more regularly alongside server workloads. These changes alter the potential attacks and potential threats to datacenters whose security primarily stands firm at the perimeter, however, within the data center the security is weak. By combining VMware NSX with the AirWatch Tunnel and/or VMware Horizon View, organizations are able to bridge the device to datacenter security gap in a way that both increases the overall security of the cloud datacenter and makes it far simpler to manage security through defining and delegating application and services to specific users. Thi
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VMware

The Rise of the Identity-Defined Workspace

Published By: VMware     Published Date: Feb 24, 2017
In the world of the digital workspace, employees want to get access to apps and data, with one-touch single sign-on simplicity from any device, anywhere. This poses problems for organizations as they try to ensure security and control with contextual controls, such as device type, device posture, network location, and a host of other conditions. Download this infographic to see how VMware Workspace™ ONE™ is the identity-powered solution your organization has been looking for.
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VMware

The 5 Next Big Things in Mobile Security

Published By: VMware     Published Date: Feb 24, 2017
Security for mobile devices, applications, and content is a paramount concern in a mobility management strategy. Whether using a corporate-owned or employee-owned device, employees access corporate data, email, and more from their mobile devices. These user actions require businesses to implement a mobile strategy with strong security policies. This flipbook covers the five next big trends in mobile security.
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VMware

The New BYOD: 5 Best Practices for a Productive BYOD Program

Published By: VMware     Published Date: Feb 24, 2017
Today's savviest enterprises are leveraging BYOD as a tool to drive mobile accessibility, increase IT oversight, and enable employees to complete business tasks anytime, anywhere, on any device. Considering the risks, there must be a strategy for managing and securing these BYOD devices. BYOD programs provide users with a secure, IT-approved method for accessing corporate resources from their personal devices. This white paper outlines the basic measures business leaders and IT professionals are taking to turn their BYOD programs into major productivity gains.
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VMware

Unified Endpoint Management: the Next Step in the Evolution of Device Management

Published By: VMware     Published Date: Feb 24, 2017
Mobile device management (MDM) tools allow companies to connect their employees securely to basic corporate network resources. Enterprise mobility management (EMM) goes a step further by enabling secure mobile versions of business-critical applications and data loss prevention to protect corporate information. But in today's workplace, employees and businesses deal with a vast variety of devices with different operating systems and form factors, from PCs and laptops, to tablets and smartphones, and now, increasingly wearables and Internet of Things (IoT) endpoints. The solution is unified endpoint management (UEM), which enables organizations to take a consistent approach to manage and secure every endpoint, any app and content, and across deployment use cases from a single holistic platform. Read this whitepaper to uncover VMware AirWatch®'s leading UEM approach that is benefiting organizations tremendously.
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VMware
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