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Frost & Sullivan: Rethinking Your Contact Center - How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.

Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential

Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business integration, business intelligence, business management, customer relationship management, customer service
    
Aberdeen Group

Leveraging the Cloud: From Basic Activities to Advanced Usage

Published By: Adecco     Published Date: Sep 25, 2017
Cloud computing generated $100 billion in 2012, which is estimated to be $127 billion by 2017 and an impressive $500 billion by 2020. What was once an innovative technology of the future is now the standard way of doing business. The challenge for companies is to leverage what still works well from their in-house legacy infrastructure and augment that with a new cloudbased infrastructure to meet their future needs. Learn how to transition to advanced cloud usage and build a strong team for your company.
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cloud computing, cloud based infrastructure, cloud transition, team building
    
Adecco

Delivering Integrated Online Experiences

Published By: Adobe     Published Date: Nov 06, 2013
Download this case study to learn how SPAR Austria, a leading food retail company enhanced their digital marketing strategies by leveraging the powerful content management and publishing capabilities of Adobe Experience Manager.
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Adobe

How to select the right commerce platform

Published By: Adobe     Published Date: Sep 23, 2019
This guide provides tips on how to filter through targeted solution marketing to make an informed, objective assessments when selecting the best commerce solution for you. Key points include: - Finding a platform that is flexible, agile, scalable. - The benefits of employing a single platform for all commerce use cases. - Leveraging customer data for commerce strategies - Employing an ecosystem of support. - Focusing on long term value over the initial costs. Every organization is at a different point in their ability to deliver frictionless shopping experiences that customers demand. Follow these guidelines to position your business for strategic growth.
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Adobe

The State of Marketing Attribution 2016

Published By: AdRoll     Published Date: Oct 05, 2016
AdRoll looked in detail at the attribution strategies that agencies and brands across these markets are employing to find out how well they are leveraging their data to attract, convert and grow their customer base, as well as the challenges they face in integrating attribution into their marketing. From all of this AdRoll and Econsultancy deliver key insights and actionable insights which you can apply to your business in implementing or optimising attribution modeling.
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AdRoll

Media Services Live

Published By: Akamai     Published Date: Mar 08, 2017
Akamai has delivered the world’s largest and most viewed live events for nearly 15 years. Leveraging this experience, Akamai’s Media Services Live solution helps simplify the live streaming experience for content producers without sacrificing streaming quality, format coverage or content security. Read on to find out more.
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video, streaming, media services live, content, live streaming
    
Akamai

Leveraging the Internet to Enable the Digital and Connected Automotive Company

Published By: Akamai Technologies     Published Date: Mar 10, 2016
Learn how to overcome common challenges in the automotive industry seen in web-based application delivery.
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automotive industry, akamai technology, globalization, internet, digital, collaboration, content integration, content management system
    
Akamai Technologies

Leveraging the Power of the Internet to Enable the Digital Manufacturer

Published By: Akamai Technologies     Published Date: Mar 10, 2016
Read this paper to learn how to overcome common challenges seen in web-based application delivery.
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internet, digital manufacturer, akamai technology, best practices, tips, business analytics, collaboration, content delivery
    
Akamai Technologies

Security and Frontend Performance: Breaking the Conundrum

Published By: Akamai Technologies     Published Date: Aug 17, 2017
More often than not, performance and security are thought of as two separate issues that require two separate solutions. This is mainly due to the implications posed behind various performance and security products. We typically have either security solutions or performance solutions, but rarely solutions that offer both. As technology has advanced, so have our attackers, finding newer and better ways to impact both the performance and security of a site. With this in mind, it has become even more critical to come up with solutions that bridge the gap between security and performance. But how do we do that? We need to shift the focus to what we can do at the browser by leveraging various frontend techniques, such as web linking and obfuscation, versus solely relying upon the capabilities of a content delivery network (CDN) or the origin. We can take advantage of all the new and emerging frontend technologies to help provide a secure and optimal experience for users—all starting at the
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frontend performance, security, technology, content delivery, web linking
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 13, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
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monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
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monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
Tags : 
monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
Tags : 
monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
Tags : 
monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Monitor Optimize Validate E-Book

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
Tags : 
monitor, optimize, validate, digital, experiences
    
Akamai Technologies

Financial Services Attack Economy

Published By: Akamai Technologies     Published Date: Aug 30, 2019
The financial services industry is one of the largest and most sought-after targets for attackers. This particular industry revolves around trust and security, and because of this, these elements are quite often the key focal point for criminals. Successful attacks can quickly translate into the dissemination of massive amounts of personal information and monetary gains by the attacker. Criminals targeting the financial services industry do so by leveraging various attack surfaces, such as people, processes, applications, or systems. Regardless of where the financial institutions are located in the world, staying aware of the forefront of new attack trends is imperative for keeping their systems and customers safe. Understanding the ecosystem of attacks, how different layers interact, and the booming economy spawned by it gives financial services organizations the edge they need.
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Akamai Technologies

Best Practices for Leveraging Security Threat Intelligence

Published By: AlienVault     Published Date: Oct 21, 2014
The state of threat intelligence in the information security community is still very immature. Many organizations are still combating threats in a reactive manner, only learning what they're dealing with, well...when they're dealing with it. There is a wealth of information in the community, and many organizations have been gathering data about attackers and trends for years. How can we share that information, and what kinds of intelligence are most valuable? In this presentation, we'll start with a brief overview of AlienVault's Open Threat Exchange™ (OTX), and then we'll discuss attack trends and techniques seen in enterprise networks today, with supporting data from AlienVault OTX. We'll also take a look at some new models for collaboration and improving the state of threat intelligence going forward.
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vulnerability, management, risk, prioritize, profile, environment, data, asset value, network, authenticated, unauthenticated, remediation, best practices, intelligence, scores, attacks, policy violations, compromise, ex filtration, exploit
    
AlienVault

2017 Spotlight Report – Use of Managed Security Service Providers (MSSPS)

Published By: AlienVault     Published Date: Oct 20, 2017
This 2017 Spotlight report reveals the latest data points and trends in how organizations are leveraging Managed Security Services Providers (MSSPs) to augment, or in some cases completely outsource their security programs. You'll learn about key findings including: The predominant driver for organizations to consider managed security services The most critical capabilities organizations look for in MSSPs The most requested security services offered by MSSPs Key benefits respondents have achieved by partnering with an MSSP Whether you are evaluating using an MSSP, or are an MSSP yourself, download this report to gain valuable insights into how MSSPs are helping their clients improve their security posture.
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AlienVault

Leveraging Content Marketing Strategies with Indirect Sales

Published By: Allbound     Published Date: Nov 02, 2015
Marketing within a partner channel can be complicated.
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content marketing, strategies, content distribution, seo, content creation, channel partners
    
Allbound

Allscripts Outcomes Center

Published By: Allscripts     Published Date: Apr 19, 2012
Allscripts solutions, designed for physicians by physicians, deliver insights that our community of clients turns into clinical and financial outcomes. Join 180,000 physicians currently leveraging Allscripts solutions to improve outcomes. Why wait?
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Allscripts

SAP on AWS Solutions

Published By: Amazon Web Services     Published Date: Apr 16, 2018
New and existing SAP customers can confidently deploy their mission-critical workloads on AWS knowing that AWS and SAP have worked closely to test and certify that the AWS Cloud meets the stringent performance and availability needs of SAP workloads. Hundreds of enterprise SAP customers run SAP solutions on AWS and are achieving increased flexibility, performance, and security, while simultaneously cutting their costs by migrating to AWS. Download our whitepaper: Leveraging the Cloud for Speed, Agility and ROI.
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Amazon Web Services

5 Ways the Cloud Can Drive Economic Development

Published By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
Technology empowers governments to improve how and when they reach citizens. It improves the quality and accessibility of public services, ultimately creating a more productive environment where citizens can thrive. Leveraging the cloud is one way governments can accelerate this shift, with benefits occurring first inside the institution.
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Amazon Web Services EMEA
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