maturity model

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A Maturity Model for Delivering Proactive Customer Service

Published By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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ServiceNow

IDC Market Spotlight - Maturity Model

Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow

Best practices for performance analytics excellence

Published By: ServiceNow     Published Date: Sep 18, 2018
Where are you on the journey to performance analytics excellence? Almost all businesses use some form of analytics, but many are still not applying them to measure performance against quantifiable goals. Use this maturity model to see how far you’ve come on the path to performance analytics—and how far you need to go. No matter where you’re starting from, there’s a path to performance analytics. Discover how ServiceNow Performance Analytics could benefit your business by downloading this eBook.
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performance, analytics, servicenow
    
ServiceNow

The Maturity Model for Infrastructure Monitoring

Published By: SevOne     Published Date: Jul 27, 2015
Download this free whitepaper to learn the different stages of maturity and how your organization can level up its monitoring strategy.
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sevone, maturity model, infrastructure monitoring, it automation, ad-hoc monitoring, it solutions, infrastructure monitoring
    
SevOne

Uponor case study: On the road to marketing maturity with the Sitecore® Experience Platform™

Published By: Sitecore     Published Date: Sep 11, 2015
Download now to learn how Uponor tackled these challenges by leveraging The Sitecore® Experience Platform™ and using the Sitecore’s Customer Experience Maturity Model to create a custom marketing roadmap plan that creates extraordinary customer experiences.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore, content management system
    
Sitecore

Uponor case study: On the road to marketing maturity with the Sitecore® Experience Platform™

Published By: Sitecore     Published Date: Nov 05, 2015
Register to learn how Uponor tackled these challenges by leveraging The Sitecore® Experience Platform™ and using the Sitecore’s Customer Experience Maturity Model to create a custom marketing roadmap plan that creates extraordinary customer experiences.
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sitecore nfusion, uponor, marketing, experience platform, customer marketing, customer experience maturity, enterprise applications, platforms
    
Sitecore

Integrating Compliance with Business Strategy: The Skillsoft Compliance Maturity Model

Published By: Skillsoft     Published Date: Mar 06, 2014
Compliance training is a necessity to reduce the liability and legal risks businesses face on a daily basis.
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risk management, compliance, code of conduct, governance, risk assessment, safety, training, risk prevention
    
Skillsoft

6 Key Components of a Successful Sales and Operations Planning (S&OP) Process

Published By: Steelwedge     Published Date: May 12, 2014
Supply Chain Insights in their study found that more than 80% of the companies they surveyed had an S&OP process. However, most companies have varying levels of maturity with it, and hence, very mixed results. The starting point to building a roadmap for a mature and successful S&OP process is to assess your current process. Gartner’s Maturity Model provides a very good mechanism for it.
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steelwedge, s&op, integrated business process, financial planning, sw2, gartner, it management, knowledge management
    
Steelwedge

Introducing A Capacity Management Maturity Model

Published By: TeamQuest     Published Date: Aug 21, 2012
The recent adoption of virtualization technologies lowers the amount of hardware required and reduces power consumption to some extent. But it also raises management complexity since there is no longer a permanent and exclusive relationship between physical resources and the software that runs on it. If you then choose to implement a Service Oriented Architecture (SOA) on top of that, the increase in complexity multiplies.
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teamquest, capacity management. maturity model, business technology
    
TeamQuest

The BDD Maturity Model

Published By: Tricentis     Published Date: Nov 15, 2018
The following maturity model is designed to help you assess your team’s progress on the journey to BDD maturity. This guide will give you a framework for understanding where your team is now on the road to BDD maturity and help you chart a direct course for taking it to the next level. The transition to BDD often comes with significant bumps in the road, but in our experience it is well worth the effort. Teams with mature BDD practices report higher levels of collaboration across functions and also tend to be more advanced in their DevOps release processes. By shifting testing left with BDD, these teams are delivering faster without sacrificing quality. By downloading this ebook, you will learn: o Five BDD maturity levels based on the adoption patterns we’ve seen among our user base and the industry at large o Strategies for achieving the significant process changes that BDD requires, both within and outside the QA team o Where your team is today and the milestones that will get you
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Tricentis

Information Quality Management (IQM): Assessing Your IQM Practice

Published By: Trillium Software     Published Date: May 19, 2011
By implementing the six pillars of data quality optimization, your organization can incrementally improve the quality of the data that drives all your operations.
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trillium software, data quality management, iqm, information quality management, quality maturity model, enterprise data management, edm, data storage requirements
    
Trillium Software

2018 Professional Services Benchmark Report

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek

Data Lake Maturity Model: Charting a Course for Data Success

Published By: Zaloni     Published Date: Apr 23, 2019
Although data and analytics are highlighted throughout the popular press as well as in trade publications, too many managers think the value of this data processing is limited to a few numerically intensive fields such as science and finance. In fact, big data and the insights that emerge from analyzing it will transform every industry, from “precision farming” to manufacturing and construction. Governments must also be alert to the value of data and analytics as the enabler for smart cities. Institutions that master available data will leap ahead of their less statistically adept competitors through many advantages: finding hidden opportunities for efficiency, using data to become more responsive to clients, and developing entirely new and unanticipated product lines. The average time spent by most companies on the S&P 500 Index has decreased from an average of 60 to 70 years to only 22 years. There are winners and losers in the changes that come with the evolution of both technology
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Zaloni
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