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Analyst Research: Marketscope for IVR Systems and Enterprise Voice Portals

Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel, omni-channel, it management, ivr, marketscope, voice portal, self-service
    
Aspect Software

Dynamic Systems Case Study

Published By: Box     Published Date: Jun 11, 2014
Midsize construction company uses Box to collaborate with partners, but uses SharePoint internally. They used SkySync to sync partner portals in Box with SharePoint -- while matching SharePoint's existing security settings and folder structures. Construction company, midsize company, midmarket, SharePoint, SkySync, partner portal, NA, security.
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box, dynamic systems, sharepoint, sync partner, skysync, midsize companies, midmarket, networking, it management
    
Box

Why Your School Needs A Refresher Course In Data Security

Published By: Canon Solutions America     Published Date: Jul 15, 2019
Student portals, mobile printing, Chromebooks…Technology has changed the way students learn and interact with your school. But it’s also made you more vulnerable to cyberthreats. This brief will bring you up to date on the new rules of data security.
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Canon Solutions America

5 Tech Trends Driving Family Practice Success

Published By: CareCloud     Published Date: Oct 25, 2013
In this white paper, you'll learn: • What technologies have the greatest impact on profitability • What technologies most improve productivity • Why many practices are replacing outdated systems with modern solutions • The most important tool for patient engagement, and more.
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carecloud, cloud-based technologies, patient portals, family physicians, family care, shifting to the cloud, reducing costs, gain convenience, integrated practice management, ehr systems, medical field, administrative activities, enhance patient care, primary care, affordable care act, secure online
    
CareCloud

5 Tech Trends Driving Success for Internal Medicine Practices

Published By: CareCloud     Published Date: Jan 08, 2014
In this free whitepaper, you’ll learn: •What technologies have the greatest impact on profitability •What technologies most improve productivity •Why many practices are replacing outdated systems with modern solutions •The most important tool for patient engagement, and more. Download this whitepaper to learn more!
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internal medicine, patient portals, medicine practices, workflow, document management, information management
    
CareCloud

5 Tech Trends Driving Pediatric Practice Success

Published By: CareCloud     Published Date: Jan 08, 2014
See which technologies can help pediatricians run more efficient and profitable practices. In this free whitepaper, you’ll discover: •What technologies have the greatest impact on revenue •What technologies most improve productivity •Why so many practices are replacing outdated systems with modern solutions •The most important tool for patient engagement, and more. Download this whitepaper to learn more!
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tech trends, pediatrics, patient portals, mobile solutions, practice management, ehr system, patient care
    
CareCloud

Four Ways to Satisfy the Modern User – Without Losing Your Sanity

Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy, customer relationship management, customer satisfaction, business intelligence
    
Cherwell Software

Personalized Portals: The Role of e-Intelligence in Federal Agency Collaboration

Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
Government agencies today are focused on collaboration and how they can best share information and make it available to those who need it, while maintaining security. This white paper discusses the necessary elements of a personalized portal and how they are leveraged to enable e-intelligence. Includes case studies of the U.S. Air Force Portal and the U.S. Coast Guard Portal.
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egovernment, e-government, government, usaf, agency, agencies, portal, broadvision, knowledge management, collaboration, corporate portals, intranets
    
Clearvale by BroadVision

Quest Workspace Help Desk

Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, data management, infrastructure, internetworking hardware
    
Dell Software

Board-Portale: 10 Kritische Fragen

Published By: Diligent     Published Date: Aug 05, 2016
This whitepaper reveals some of the most commonly asked questions about board portals and how they can help directors and company secretaries be more effective and secure in how they communicate.
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board portals, boardroom, sharing information, information management, content management system, document management, intranets
    
Diligent

Board Portal Buyer's Guide: Five Essential Qualities

Published By: Diligent     Published Date: Jul 10, 2017
You may already know what a board portal is. You Probably know that paper is heavy and hackers are a risk, and by now, you know there are multiple vendors that offer board portals. You may not realize that by making the right choice, a board can improve governance and efficiency while collaborating in a secure setting. With lots of vendors to choose from, here are the most important questions to ask during your search, divided into the five essential categories. For private, public, non profit and government boards alike, finding an app that excels across all five categories will lead to better electronic security and a more productive board.
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data assets, risk management, it security, session management, authentication management, security intelligence, information management, infrastructure management, database platforms, account management
    
Diligent

Overcoming Portal Fatigue: An Introduction to Robotic Process Automation

Published By: Esker     Published Date: Jun 14, 2019
Customer and supplier portals are one of the many fruits borne from the age of digital transformation. However, the level of accommodations that portals provide to customers and suppliers has spawned a whole new set of challenges that didn’t exist less than a decade ago. Chief among these is something referred to as “portal fatigue.” Many AR departments and CSR teams are painfully familiar with the term, as it’s often their job to either retrieve orders from a customer portal or submit invoices directly into customers’ AP systems. On paper, these tasks don’t seem all that odious. But when you consider the amounts of different portals being used, and the fact that not every user is trained on each portal, it’s easy to see why portal fatigue is a very real and concerning problem for today’s businesses.
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Esker

Beyond the EHR: Cultivating Patient Engagement and Loyalty through CRM

Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant

Application Ready Network Guide Microsoft Office Sharepoint Server 2007

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
Hundreds of organizations around the world use Microsoft® SharePoint® with  over 80 million implementations, allowing them to develop intelligent portals that seamlessly connect users, teams, and knowledge. With the release of Microsoft Offi ce SharePoint Server 2007, F5 has specifi cally developed and tested a comprehensive Application Ready infrastructure that enhances the security, availability and performance of SharePoint deployments, whether it’s over the LAN or across a global WAN.
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application ready network guide, microsoft office sharepoint 2007, sharepoint deployments. wan, tcp, roi, sharepoint, portal, microsoft, big-ip, application, networking, it management, tcp/ip protocol, wide area networks, return on investment
    
F5 Networks Inc

American Customer Satisfaction Index Annual E-Business Report

Published By: ForeSee Results     Published Date: Feb 07, 2007
The world of e-business is continuing to evolve as the lines further blur between search engines, portals and content providers. Learn more about the competitive positions of Google, Yahoo!, AOL and more in this report.
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e-business, e-commerce, google, yahoo, msn / live search, loyalty and retention, foresee, foresee results
    
ForeSee Results

Enterprise Portal Solutions: The Case for IBM WebSphere Portal

Published By: IBM     Published Date: Mar 11, 2008
This document introduces the reader to the concept of Enterprise Portals as a means of conducting business on the Internet. We continue on to a discussion of the value of using Enterprise Portals, combined with Service Oriented Architecture (SOA) methods, to tie existing processes and applications together to support the Enterprise.
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ibm, corporate portal, portal, portals, soa, ebusiness, ep campaign, service oriented architecture, corporate portals
    
IBM

Tapping the Power of Web Portals for Improved Government Services to Constituents

Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
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ibm, corporate portal, portal, portals, knowledge management, customer interaction service, customer service, corporate portals, information management
    
IBM

Achieve Your Team Goals With Collaborative Ease: IBM Lotus Quickr

Published By: IBM     Published Date: Mar 11, 2008
Regardless of what department you work in, it is business critical to ensure that your team members have easy and ready access to the latest information and project team members. Whether you work in sales, marketing, human resources, research and development, or any other functional area, you need a centralized virtual place where all of your team members can collaborate in realtime, share ideas and documents and be more productive online.
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ibm, corporate portal, portal, portals, ep campaign, collaboration, corporate portals, document management, information management, intranets
    
IBM

Helping to Enable More Efficient, Client-Focused Healthcare with Web Portals

Published By: IBM     Published Date: May 30, 2008
Many healthcare providers have gone through several challenging years of organizing their electronic records systems. And during that time, consumer-driven healthcare has gained momentum. This executive brief explains how an IBM WebSphere Portal software–based solution can provide a flexible and valuable long-term solution compared to other options, with personalized user experiences that help deliver agile, security-rich access to relevant information.
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healthcare, hospital, medicine, medical, websphere, ibm, ep campaign, ibm ep, web portal, web services, content management system, information management, records management
    
IBM

An Evaluation of Buy Versus Build for Portal Solutions by IDC

Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign, total cost of ownership, corporate portals
    
IBM

IBM portals deliver improvements for retailers

Published By: IBM     Published Date: Jan 12, 2009
Retailers are finding it difficult to stand out in today’s global marketplace. IBM WebSphere Portal software can help them deliver flexible, integrated environments that support personalized user experiences. Read this executive brief to find out exactly how IBM is helping retailers differentiate themselves from their competitors.
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ibm, productivity, customer service, portal solutions, ibm websphere, it solutions, it management, knowledge management, enterprise applications, customer interaction service, customer relationship management, customer satisfaction, customer experience management, service management
    
IBM

Take advantage of Web 2.0 with IBM portals and electronic forms

Published By: IBM     Published Date: Jan 12, 2009
Cardiff University was faced with the challenge of modernizing its work environment. By utilizing IBM WebSphere Portal software, they have streamlined their business processes with electronic forms and role-based portal applications. This webcast explains how you can reap the benefits of IBM portals and Web 2.0 in your own environment.
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ibm, ibm portals, electronic forms, cardiff university, ibm websphere portal, streamline business processes, portal applications, networking, it management, enterprise applications, business process automation, business process management
    
IBM

IBM portal technologies help drive more value from dashboards

Published By: IBM     Published Date: Jan 13, 2009
Many dashboards have limitations that can make it difficult for businesses to provide value beyond the executive level. But with IBM portals, you can create a foundation to build more effective active dashboards. This executive brief shows how next-generation dashboards can provide a competitive advantage by helping improve flexibility and decision-making.
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ibm, portal technologies, dashboards, ibm portals, dashboard trends, composite applications, data management, application integration, service oriented architecture, web service management, customer experience management
    
IBM
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