proactive business

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Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.

The Business Impact of Investing in Experience

Published By: Adobe     Published Date: Oct 24, 2018
Customer experience has quickly moved from competitive differentiator to business imperative. Our commissioned study, conducted by Forrester Consulting, found that organizations proactively making investments to become Experience-Driven Businesses (EDBs) achieve greater results across every stage of the customer journey. And EDBs boost ROI higher than companies that do not. To see how, read The Business Impact of investing in Experience.
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Adobe

Third-Party White Paper by Yphise: Succeeding with Proactive IT with ASG's metaCMDB

Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration
    
ASG Software Solutions

Optimize Performance with a User-Centric Approach to Proactive IT Management

Published By: Aternity     Published Date: Apr 10, 2012
View these new on-demand videos and quickly see how a user-centric approach to proactive IT management can optimize performance, eliminate business disruptions, and increase user productivity.
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aternity, technology, performance management, technology platform, it management, performance optimization, application integration, application performance management, analytical applications, business technology
    
Aternity

Is Your Small Business Ready for Non-Stop Operations?

Published By: Avaya     Published Date: Jan 04, 2017
To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity - a critical success strategy that doesn't just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME's business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya's IP Office can help SMEs overcome interruptions and maintain business continuity.
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avaya, communications, avaya ip office, unified communications, contact center, collaboration, midsize business solutions, business technology, telecom
    
Avaya

The Blueprint for Continuous Accounting

Published By: BlackLine     Published Date: Jan 25, 2017
Download this whitepaper to learn more about how Continuous Accounting empowers the Office of Finance with real-time intelligence, enabling skilled accountants to spend more time on strategic research and analysis, and become proactive business leaders instead of reactive operators.
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BlackLine

Defending Against Insider Threats To Reduce Your IT risk

Published By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
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risk, attack, security, business, access control, anti virus, application security, identity management, internet security, security management, web service security, vulnerability management
    
CA Technologies

Five Factors to Consider When Selecting an Infrastructure Management Vendor

Published By: CA Technologies     Published Date: Aug 21, 2017
To manage IT like a business, you need tools to proactively ensure IT service reliability while simultaneously boosting operational agility. This requires a new approach to IT infrastructure management, including the selection of an infrastructure management vendor that can meet modern IT and business requirements.
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CA Technologies

Five Factors to Consider When Selecting an Open Source Infrastructure Management Vendor

Published By: CA Technologies     Published Date: Aug 21, 2017
To manage IT like a business, you need tools to proactively ensure IT service reliability while simultaneously boosting operational agility. This requires a new approach to IT infrastructure management, including the selection of an infrastructure management vendor that can meet modern IT and business requirements.
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CA Technologies

2014 Top Insights for Procurement & Operations Executives

Published By: CEB     Published Date: Dec 03, 2014
As cost and productivity expectations persist, many functions are rethinking the way their work gets done to remain both efficient and innovative. But not all business partners may welcome these kinds of transformations. To stay progressive, the best companies enable employees to exercise greater influence over internal clients and alter the entrenched views their function.
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procurement insights, operations insights, productivity expectations, proactive business, procurement organizations, productive supplier partnerships, supplier relationship management, procurement leaders, procurement executives, operations professionals, operations leaders, operations executives
    
CEB

Leverage the cloud for your disaster recovery strategy

Published By: CloudEndure     Published Date: Oct 12, 2018
Maintaining business continuity is your highest priority. In today’s commercial landscape, business continuity depends on the efficient, uninterrupted flow of data across the organization – from operations to sales to fulfillment. Even a brief lapse in workload continuity can mean thousands of lost sales opportunities, disruption to production, and compromised customer trust. The causes of those lapses can range from natural disasters to mechanical failure or human error. You need a data platform and a proactive disaster recovery (DR) strategy that will help you stay up and running in the event that your physical infrastructure is unavailable for any length of time. BUSINESS CONTINUITY Fulfilling orders, providing a high level of customer service, and keeping consumers engaged all depend on the efficient, uninterrupted flow of data throughout your organization. CUSTOMER TRUST Above all, protecting customer data—especially personally identifiable information (PII) —is critical
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CloudEndure

Digital Transformation 2.0: New Technologies, New Opportunities

Published By: Comcast Business     Published Date: Oct 19, 2018
Industry historically has run on the concept of "If it ain't broke, don't fix it." Companies that had found success with a process or technology were content to maintain their status quo, and it wasn't until they started falling behind their competition that they considered making a change. Digital Transformation changed that, as organizations increasingly embraced technology to push ahead of their competitors and be more proactive in the decisions that impact their business.
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digital transformation
    
Comcast Business

6 Steps to Performance Management Best Practice

Published By: Cornerstone OnDemand     Published Date: Jun 23, 2016
For many small to medium-size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
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business management, best practices, productivity, competitive advantage, business analytics, information management, project management
    
Cornerstone OnDemand

6 Steps to Performance Management Best Practices for Mid-Market

Published By: Cornerstone OnDemand     Published Date: Jan 31, 2018
For many medium size businesses, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important.
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Cornerstone OnDemand

6 Steps to Performance Management Best Practices

Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
For many medium size businesses, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
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performance, management, employee, business, staff
    
Cornerstone OnDemand

Establishing effective Performance Management

Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
For many small to medium size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters. Even when organisations are aware of the importance of Performance Management, the tendency is to carry it out in an ad hoc manner. Such methods work with a low headcount, but as this increases, more formal processes are needed. 6 Steps to Performance Management Best Practice offers a practical guide for small and medium enterprises (SMEs) that have identified Performance Management as part of their long term growth strategy. Drawing on industry research, client case studies and
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management, productivity, performance, growth, employee
    
Cornerstone OnDemand

Virtualization Improves Business Continuity

Published By: DataSynapse     Published Date: Feb 26, 2007
Business continuity and disaster recovery are made more difficult by the pace of business change.  Adapting to market changes requires proactive IT. For the first time, you can consolidate business continuity and disaster recovery (DR) planning in a heterogeneous IT environment with a single, central automated solution. 
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disaster recovery, backup and recovery, business continuity, business process automation, server virtualization, server automation, datasynapse, data synapse, enterprise applications, application integration
    
DataSynapse

Transforming Data Centers with Dell EMC Converged Infrastructure Systems and Management Software

Published By: Dell EMC     Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT? The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
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Dell EMC

Choosing the Right Vendor on the Path to Digital Transformation

Published By: Dell EMC     Published Date: May 04, 2018
Digital transformation has become a business imperative as most aspects of economic engagement have become digital. Around the globe, businesses and government agencies are re-engineering their technology infrastructures to keep pace with customer demands, spur innovation and stay competitive in an ever-evolving digital economy. Hyper-Converged Infrastructure (HCI) systems bundle multiple technology components together into single systems, enabling IT departments to spend less time managing separate data center components and more time proactively delivering value to the business. In this white paper, we compare the portfolio offerings of Dell EMC and HPE, and highlight significant benefits to be realized when partnering with the HCI market leader: Dell EMC. Dell EMC provides a tightly integrated software ecosystem and the flexibility to run multiple workload types, providing solutions to a broader customer base than HPE.
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Dell EMC

Beyond Web Analytics

Published By: Dell Software     Published Date: Apr 17, 2013
The paper showcases how IT can proactively address problems before they result in service degradation. Foglight provides the visibility organizations need into the why of customer behavior. Line-of-business owners can identify sources of customer frustration and work with IT to eliminate issues.
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beyond web analytics, dell, quest software, reduce customer frustration, visible organizations
    
Dell Software

CIOs View of Application Performance Management

Published By: Dell Software     Published Date: Apr 17, 2013
Get a CIO’s View of Application Performance Monitoring In this white paper, learn more about the power and promise of application performance monitoring. See how you can elevate IT effectiveness to improve service delivery, resolve problems faster, and proactively meet business needs. Read this paper today.
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cio, dell, application performance management, white papers, resolve problems faster, it effectiveness
    
Dell Software

The Guide To Conversational ABM

Published By: Drift     Published Date: Aug 05, 2019
Drift and Demandbase are joining forces to revolutionize the way businesses do accountbased marketing (ABM). Want to join us? In this guide, we explore how adopting a conversational approach to ABM can help you amplify your existing strategy and help you be more targeted, proactive, and consistent with your outreach. When you’re finished reading, you’ll come away with a step-by-step set of instructions for implementing a conversational ABM game plan for your business.
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Drift

DDoS Protection Strategies: Choosing the Right Model

Published By: F5 Networks Inc     Published Date: Jan 31, 2017
By thinking proactively about DDoS defense, organizations can build a comprehensive strategy to mitigate attacks. Choosing from on-premises security devices, cloud-scrubbing services, and a hybrid approach to DDoS protection allows organizations to customize their security strategy to their application architecture and business needs.
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ddos, ddos defense, security
    
F5 Networks Inc

Disaster Planning e-Book

Published By: Frontier Communications     Published Date: Dec 22, 2016
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster. Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
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Frontier Communications

Disaster Planning e-Book

Published By: Frontier Communications     Published Date: May 01, 2017
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster. Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
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Frontier Communications
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