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Cloud Contact Centers Gaining Share 8x8-CCNG Survey

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.

WiMAX Remote Cabinet Solutions

Published By: Asentria Corporation     Published Date: Sep 04, 2007
One of the greatest challenges to any advanced wireless operation is the maintenance of continuous and economical service. Today’s networks have evolved into business-critical services that organizations rely upon every day. However, unplanned remote site downtime due to equipment and power failure, and adverse environmental conditions can severely impair network service.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Monitor, Access and Control CPE Telecom Equipment

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Today’s service providers face more pressure than ever to keep remote equipment up and running as customers continue to demand higher levels of reliable service while keeping costs competitive. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control telecom equipment located at customer sites.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Remote Site Management Solutions Address SNMP Weakness

Published By: Asentria Corporation     Published Date: Sep 04, 2007
SNMP (Simple Network Management Protocol) is an industry standard network management protocol for managing wide area and local area networks. It is easy to use, cost-effective, and is built into most networking devices. One of SNMP’s best assets is its use of in-band management, yet, this is also its biggest weakness.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Remote Monitors: Putting Yourself on Notice

Published By: Asentria Corporation     Published Date: Sep 04, 2007
The proliferation of remote and unmanned facilities is exposing many enterprises to devastating events. The need is to not only detect a threatening condition, but to also get a precise message to the person who is prepared to do something about it.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Monitoring Devices Help Protect Princeton Computer Science Facilities Against Intrusion

Published By: Asentria Corporation     Published Date: Sep 04, 2007
More than ever before, IT managers need to secure equipment and facilities against a variety of intrusive conditions that could cripple critical operations, resulting in system malfunctions, loss of data or intellectual property, damage to mission critical hardware or even theft of valuable physical assets. Such conditions often include environmental events, failure of air conditioning systems, power outages, and untoward human actions.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Plugging the Holes in a Telecom Network

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Telecom operations typically have sophisticated network and systems management (NSM) software in place to monitor their servers, workstations and routers. Such systems often utilize Simple Network Management Protocol (SNMP) as a means of transmitting and receiving network monitoring information. Great - if you run only modern equipment. 
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

County Leverages Telecom Accounting Into Far-Reaching Network Management

Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Burlington Telecom Looks to Asentria for Custom Integrated Monitoring Capabilities

Published By: Asentria Corporation     Published Date: Sep 04, 2007
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Transcom Corporation Case Study

Published By: Asentria Corporation     Published Date: Sep 04, 2007
As an equipment provider for worldwide, national and regional radio and television facilities, Transcom Corporation, headquartered in Huntingdon Valley, Pa., has been meeting the broadcasting capability needs of stations worldwide since 1978. Transcom specializes in distributing new TV transmitters, antenna, cable, Studio Transmitter Link (STL) and audio equipment that enable television and radio stations to transmit sound and video from the studio to the antenna.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Improving Reliability for WiMAX Antenna Sites

Published By: Asentria Corporation     Published Date: Sep 04, 2007
In the high-stakes battle of Internet providers, WiMAX represents the latest up-and-comer to challenge DSL and cable technologies. This new wireless technology is gaining attention for its ability to provide high-speed, high-throughput broadband connections over distances of up to 30 miles instead of a few hundred feet. Exhibiting a surprising amount of utility, WiMAX can be used for a number of different applications.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Common Holes in an SNMP Network Management System

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Budgets are tight in today's business environment. You may be asked to do more with less. Take a look through your equipment room. You may have several devices that work just fine, but they are not visible via your network management system (NMS).
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Asentria within the Service Provider Ecosystem

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Organizations today depend upon their networks to increase productivity and reduce network infrastructure and maintenance costs. Accordingly, these networks must be secure and perform reliably in order to accommodate geographically dispersed users. Unplanned remote site downtime due to equipment failure or adverse environmental conditions can severely impair network service.
Tags : 
telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Why Voice Still Matters

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Simple voicemail has evolved into complex integrated messaging platforms and the generic black handset has been replaced by a plethora of devices. Service providers can become critical partners for companies looking to ensure availability of their voice network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Reap the Benefits of Hot Desking and Hoteling

Published By: Asure Software     Published Date: Mar 06, 2014
Since 2005, organizations have created more workspace changes – eliminating vast (and dull) cubicle farms in favor of community spaces arranged to accomplish several goals including: • Maximize existing workspace • Foster more collaboration and teamwork • Accommodate mobile/remote employees who no longer need a dedicated space in an office building Hot desking and desk hoteling are workspace strategies that are here to stay. This executive briefing will help any real estate or facility manager understand how to leverage these concepts, adapt to trends and get a return that the finance team will appreciate.
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Asure Software

Improving First-Call Resolution with Team Collaboration Technology

Published By: Citrix Online     Published Date: Jun 09, 2010
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
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citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring, remote access, remote network management
    
Citrix Online

THE DEFINITIVE GUIDE TO ENTERPRISE DATA BACKUP & RECOVERY ARCHITECTURES

Published By: Druva     Published Date: Nov 09, 2018
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply with regional data residency and security rules as well as service-level agreements (SLAs). On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data protection inefficiency within the last year.1 Often, this is because on-premises backups are cumbersome and do not always happen on time.
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Druva

The Remote Workforce

Published By: Engage2Excel     Published Date: Feb 11, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1. • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel

The Remote Workforce

Published By: Engage2Excel     Published Date: Apr 29, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1 . • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel

Managing People You Can't See

Published By: GoToMeeting     Published Date: Jul 29, 2011
Attend our Webinar to hear James Ware and Charles Grantham, creators of the Future of Work program, discuss how the nature of work has changed to include mobile and remote employees, the challenges this creates for managers and tactics to effectively manage people you can't see.
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gotomeeting, citrix, meetings, online meetings, collaboration, gotomeeting, go to meeting, sharing resources, meeting, desktop, sharing, resources, virtualization, cloud, green it, desktop management, access control, desktop security, remote, data recovery
    
GoToMeeting

Addressing the complexities of remote data protection

Published By: IBM     Published Date: Sep 10, 2009
Data protection and recovery can be a complicated problem in remote offices. But there are options. This white paper explores a range of possibilities, and shows how an adaptive data protection solution can protect remotely stored data for enterprises of all sizes.
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ibm, applications, risks, rcovery considerations, backup, tivoli software, tivoli® storage manager fastback, remote office, oracle, sap, sql, recovery point objective, rpo, recovery time objective, rto, tape backup, mirroring, asynchronous replication, continuous data protection, wide area file services
    
IBM

Remote Computer Repair with Intel® Core™ vPro™

Published By: Intel     Published Date: Aug 10, 2012
Remote computer repair is easier with Intel® CoreT vProT technology. IT professionals can remotely diagnose and repair PCs to get users back to work fast
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remote repair, it management, operatin systems, pc repair, enterprise security, it managers, productivity, cloud storage, virtualization, security, wireless infrastructure, risk management, business technology
    
Intel

Remote Office Security: An Integrated, Preemptive System from Gateway to Desktop

Published By: Internet Security Systems     Published Date: Aug 21, 2009
Mobile and remote workers of all types need high-quality connections to the Internet and to their corporate networks. They need connections from branch offices, homes, airports, hotels and other locations around the world. This truly becomes a security challenge as network managers scramble to meet these needs.
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mobile workforce, remote access, network security, wireless security, off-site, remote workers, internet security, internet security systems, remote network management, access control, mobile computing, mobile data systems, wifi
    
Internet Security Systems

5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support

Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
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support tools, customer support, technical support, technology, it support, service desk, help desk, business analytics, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service
    
LogMeIn

Offline Access is the Key to Unlocking Mobility's Promise

Published By: OnBase by Hyland     Published Date: May 16, 2017
With smartphones and tablets now standard-issue office gear,workers fully expect to have mobile access to critical data and business applications wherever and whenever the need arises.And it’s not just the average field worker or sales rep who stands to benefit from remote access. An IDG survey found that 61% of the executive managers saw value in accessing critical business data while offline via their mobile devices. This IDG whitepaper proves that offline access is the key to unlocking mobility’s promise.
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hyland, offline access, mobility, remote access, mobile access, business applications
    
OnBase by Hyland
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