retention

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Onboarding 2013 - A New Look at New Hires

Published By: IBM     Published Date: Sep 30, 2013
This study of 230 organizations, conducted in January and February 2013, will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives and how they leverage world-class technology to boost productivity, engagement, and retention.
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aberdeen group, onboarding, employee onboarding, benchmarking, human capital, human capital management, human resources, hcm solutions
    
IBM

Secrets to Corporate Communications Success

Published By: IBM     Published Date: Oct 01, 2013
Engaging Your Employees & Improving Adoption and Retention of Key Business Messages Today's Corporate Communications leaders are tasked with making their employees smarter about your company's business, elevating their engagement and knowledge around your brand in ways that are impactful, memorable and enables retention of the key messages. Yet in a recent CMO Study conducted by IBM Institute For Business Value, only 20% of CMO's believe that the corporate character and brand are fully understood by the organizations employees. Join us for a 60-minute webinar to discover how how other companies are successfully creating advocates out of their employees and help them to better understand their corporation's key messages through the use of new and exciting technologies.
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corporate communications, social business, employee learning, employee retention, human resource management, cmo, workforce management, smarter workforce
    
IBM

The Social Imperative in Workforce Skills Development

Published By: IBM     Published Date: Sep 30, 2013
Using social technologies, organizations can develop a workforce development program where employees can develop skills on the job by collaborating with experts and sharing tacit knowledge. This white paper shows how organizations that develop a social learning program can improve employee engagement, reduce attrition and decrease the amount of time employees waste searching for expertise and information.
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workforce, workforce management, social business, social learning environment, social learning, social technologies, skills development, employee retention
    
IBM

Building a Smarter Workforce in Today’s Global Economy

Published By: IBM     Published Date: Sep 30, 2013
In a “talent-constrained” economy, attracting and engaging highly talented people, developing globalleaders, improving and sharing new skills, and keeping people aligned and working together are major challenges. In this report, we discuss how new approaches and a new science of human resources have emerged to develop a “smarter workforce,” resetting the bar on talent, learning, and leadership strategies.
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smarter workforce, workforce management, workforce, global, global businesses, recruiting, human resources, data analysis
    
IBM

Recruit, Hire and Onboard the Right Talent

Published By: IBM     Published Date: Sep 30, 2013
Recruiting, Hiring and Onboarding the Right Talent Really Matters. All organizations want to hire the best people for key positions, but many fall short because they are not able to define precisely the jobs or the competencies necessary to do them well. In this report, we discuss strategies for how organizations can perform optimally and compete successfully by hiring and onboarding the best talent the first time.
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ibm, recruiting, hiring, onboarding, human resources, human resources solutions, human resources technology, employee retention
    
IBM

Personalized Marketing and Web Analytics

Published By: IBM     Published Date: Oct 15, 2013
How behavioral analytics fuels more personalized marketing
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increasing marketing value, improve returns, optimize websites, personalized marketing, web analytics, provide specific insights, personalization process, web marketers
    
IBM

Smarter customer service with IBM business analytics

Published By: IBM     Published Date: Oct 31, 2013
Grow revenue by building better relationships with your customers.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty
    
IBM

Transforming customer service with business analytics

Published By: IBM     Published Date: Oct 31, 2013
Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty
    
IBM

Smarter Human Resources with IBM Business Analytics

Published By: IBM     Published Date: Nov 08, 2013
Tap a wealth of data to improve recruitment, staff development and retention.
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ibm, human resources, human capital, ibm business analytics, performance reviews, workforce requirements, prioritize applicants, greater employee satisfaction
    
IBM

Harnessing the power of big data and analytics for insurance

Published By: IBM     Published Date: May 27, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
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ibm, big data, analytics, insurance, insurance industry, big data solutions, integration, risk assessment
    
IBM

Business Driven Governance: Managing Policies for Data Retention

Published By: IBM     Published Date: May 28, 2014
Different types of data have different data retention requirements. In establishing information governance and database archiving policies, take a holistic approach by understanding where the data exists, classifying the data, and archiving the data. IBM InfoSphere Optim™ Archive solution can help enterprises manage and support data retention policies by archiving historical data and storing that data in its original business context, all while controlling growing data volumes and improving application performance. This approach helps support long-term data retention by archiving data in a way that allows it to be accessed independently of the original application.
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ibm, data retention, information governance, archiving, historical data, integrating big data, governing big data, integration
    
IBM

Social Advances: Five Ways HR Can Use Social Technology to Build a Smarter Workforce

Published By: IBM     Published Date: Jul 07, 2014
Enterprise HR departments are using social technology to improve employee recruiting, onboarding, knowledge sharing, mergers and acquisitions, and learning and development. These innovative applications lead to measurable improvements in job satisfaction, employee retention and the bottom line.
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ibm, social business, smarter workforce, social advances, enterprise, technology, business technology
    
IBM

Customer Intelligence Solutions for Insurance

Published By: IBM     Published Date: Aug 06, 2014
Customer intelligence solutions that can enhance customer retention by leveraging advanced and predictive analytics tools to help enable more targeted sales, service and marketing plans. .
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ibm, insurance, customer intelligence, solutions, retention, analytics
    
IBM

Customer intelligence solutions for insurance

Published By: IBM     Published Date: Aug 08, 2014
Customer intelligence solutions that can enhance customer retention by leveraging advanced and predictive analytics tools to help enable more targeted sales, service and marketing plans.
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insurance, customer intelligence, solutions, customer retention, marketing plans
    
IBM

Top Ten Compensation Mistakes Made by Small Businesses

Published By: IBM     Published Date: Oct 06, 2014
We know it is easy for small businesses to fall into the trap of treating compensation performance as "something to worry about when we get bigger." The fact is, organizations of all sizes need to attract, retain and motivate employees, and compensation is a critical element in any strong talent strategy. Download your complimentary copy of our "Top Ten Compensation Mistakes Made by Small Businesses" today to discover: 1) Common compensation mistakes made by small business 2) How to avoid the small business traps 3) How to ensure that your pay plan supports your business objectives
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compensation performance, small businesses, employee retention, employee performance, knowledge management, best practices, business analytics, employee performance management
    
IBM

Smarter Process for Dummies

Published By: IBM     Published Date: Feb 04, 2015
Is it easy to do business with your organization? Do your employees feel empowered to meet your customer’s needs? These are questions that you’re probably grappling with as you face a perpetually changing business environment. You strive for operational excellence and need ways to effectively acquire and retain new customers. You also need to reinvent your business operations to foster growth. Smarter Process is a way for you to work smarter as you find your way through all the operational challenges that the current business climate throws at you. It helps you use mobile, analytics, and collaboration to empower your employees to do their best work. It also empowers you as a leader to find the right tools and solutions.
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ibm smarter process, customer retention, customer-centric operations, operational decision management, knowledge management, best practices, business management, employee performance
    
IBM

Acquire, Grow and Retain Customers: The Business Imperative for Big Data & Analytics

Published By: IBM     Published Date: Feb 19, 2015
Read how Big Data and Analytics can help businesses deliver on customer needs, acquire customers, increase profitability and help retain the most valuable customers.
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big data, business analytics, customer retention, customer aquisition, it management, enterprise applications, data management
    
IBM

Customer analytics pay off -Driving top-line growth by bringing science to the art of marketing RT

Published By: IBM     Published Date: May 19, 2015
Download this report and read how organizations that implement customer analytics initiatives are, increasing customer retention by up to 9x, capturing 2x more wallet share, converting an extra 3x of inbound contacts into a cross-sell event and shifting up to an additional 4x of their sales orders to more cost-effective channels.
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customer analytics, customer insights, customer retention, customer-related data, social media analytics, information responsiveness
    
IBM

E360 Smart Paper to Be Customer

Published By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
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ibm, e360, customer satisfaction, customer retention, sales history, big data, it management, knowledge management
    
IBM

Aberdeen; Maximizing Productivity/Customer Service in Banking with Automated Financial Transactions

Published By: IBM     Published Date: Jul 22, 2015
Learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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productivity, customer service, automation, automated financial transactions, compliance, customer retention, customer satisfaction, best practices
    
IBM

Predictive Analytics in Higher Education: Data-Driven Decision-Making for the Student Life Cycle

Published By: IBM     Published Date: Jul 23, 2015
This white paper explains how predictive analytics can be used in education to improve student retention and includes IBM SPSS case studies.
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data-driven decision-making, student life cycle, predictive analytics, higher education, student retention, data analytics, ibm spss
    
IBM

Restoring Connections

Published By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
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ibm, telco, csps, big data, commoditization, customer retention
    
IBM

Capturing hearts, minds and market share

Published By: IBM     Published Date: Aug 18, 2015
As a general rule of thumb, the cost of acquiring new customers is four times that of retaining existing ones. To grow market share, insurers need new customers. But for the balance sheet, retention has a much larger impact.
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ibm, engagement, crm, customer, value, insurance, market share, renewal
    
IBM

Generation D: What it means to be data-rich and analytically driven

Published By: IBM     Published Date: Sep 30, 2015
It’s one thing to buy into the current belief that data and analytics can transform business. It’s another thing to live it.
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cloud, engagement, customer retention, digital channel, data, business intelligence, data quality, cloud computing
    
IBM
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