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Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

Migrate Smoothly to Snow Leopard in 3 Easy Steps

Published By: Absolute Software     Published Date: Jan 19, 2010
This whitepaper explains step-by-step how you can deploy a complete Snow Leopard disk image to a Mac OS X computer, even while it is being used. No immediate boot from a server, FireWire drive, or boot DVD is necessary, and no pre-configuration of the target computer is required.
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computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, application integration, application performance management, best practices, business activity monitoring, business analytics, business integration, business management, business process automation, business process management, product lifecycle management, project management, analytical applications, configuration management
    
Absolute Software

Content Marketing eBook: Why Your Company's Tone Matters and How to Get It Right

Published By: Acrolinx     Published Date: Jan 28, 2015
Watch Your Tone! offers valuable advice on how you can create your own corporate voice — a unique, instantly recognizable style for all your content, that lets you speak with one voice and stand out from the crowd. This must-read resource for content professionals shares deep insights from industry experts and takes you step-by-step through the process of developing your perfect tone of voice.
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tone of voice, corporate voice, platform, style, content
    
Acrolinx

Marketing Automation: One Step at a Time

Published By: Act-On     Published Date: May 10, 2012
This new Raab Report transforms marketing automation adoption from a demanding leap to a manageable flight of steps.
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marketing automation, incremental adoption, incremental deployment, incremental approach, step-by-step approach, enterprise applications, business technology
    
Act-On

The Holistic Picture. Building Customer Profiles Through Data-Driven Marketing

Published By: Adobe     Published Date: Apr 25, 2016
Data is the key to doing this. But simply collecting it won’t take you all the way. You must use the data to create holistic customer profiles, then use those customer profiles to create interesting, personalised and memorable experiences. This three-part, step-bystep eBook series explains how to actually use data to provide each customer with the best experience possible.
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customer experience, marketing, data management
    
Adobe

Optimize Customer Experiences With Online Testing And Continuous Optimization

Published By: Adobe     Published Date: Apr 20, 2016
To improve your customer engagement, you need to test and learn from every possible interaction. Forrester provides helpful steps and insights in their report, Optimize Customer Experiences with Online Testing and Continuous Optimization. Read the report to learn: • How to establish an online testing strategy based on continuous optimization • How to elevate your testing by achieving four crucial optimization objectives • Recommendations from Forrester on practical next steps in your optimization journey
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adobe, marketing, data driven marketing, continuous optimization, customer experience, customer engagement
    
Adobe

The best is yet to come

Published By: Adobe     Published Date: Mar 08, 2017
This three-part, step-by-step guide to data-driven marketing explains how to use mountains of available data to create the best possible customer experience and grow your bottom line.
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data, data driven marketing, customer experience, customer experience management, big data, step-by-step guide
    
Adobe

The Step-By-Step Guide to Building Your Custom Attribution Model

Published By: AdRoll     Published Date: Jul 14, 2015
If you’re searching for information about attribution, you’ve come to the right place. Solving the attribution problem will be one of the most important things you do to boost ROI for your organization. In fact, 58% of marketers depend on attribution to allocate their marketing budget to the most effective channels. In a few short pages, this guide will deliver all the practical advice you need to run with the pros.
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adroll, custom attribution model, roi, best practices, marketing solutions
    
AdRoll

Account-Based Marketing: A Practical Guide

Published By: AdRoll     Published Date: Aug 22, 2017
Account-based marketing (ABM) is a combination of people, processes, and technology that, if deployed intelligently, will complement existing marketing programs to close bigger deals more efficiently. Account-Based Marketing: A Practical Guide is your manual to achieving that alignment and running efficient ABM. We’ll provide practical, actionable advice and tips on all aspects of ABM, with a bottom-up approach that asks and answers the question: “How?” How to set goals and objectives? How to select target accounts and specific roles? How to create a compelling buyer journey and, in turn, align content around it? We’ll then show you, step by step, how to roll out ABM campaigns and, critically, how to structure your CRM and marketing platforms around them. As a performance marketing platform that allows you to collect, analyze, and act on your data at scale, AdRoll is uniquely positioned to demonstrate how you can achieve this. So, if your company depends on closing long-cycle, mu
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account based marketing, marketing programs, adroll. crm
    
AdRoll

8 Steps to Zero Trust

Published By: Akamai Technologies     Published Date: Jun 14, 2018
"Use this step-by-step guide from Akamai’s CTO, Charlie Gero, to build an inclusive and concrete zero trust architecture, intended to help enable safe application access in a cloud-native world. Easily transition to a perimeter-less environment with this prescriptive process, phasing applications in one at a time and reducing your migration risk profile."
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zero trust, security, cyber security, cloud
    
Akamai Technologies

8 Steps to Zero Trust

Published By: Akamai Technologies     Published Date: Dec 11, 2018
Use this step-by-step guide from Akamai’s CTO, Charlie Gero, to build an inclusive and concrete zero trust architecture, intended to help enable safe application access in a cloud-native world. Easily transition to a perimeter-less environment with this prescriptive process, phasing applications in one at a time and reducing your migration risk profile.
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Akamai Technologies

A Step-by-Step Guide to Workplace Incentives for Tobacco Cessation

Published By: Alere Wellbeing     Published Date: Sep 29, 2011
Offering incentives for tobacco cessation can promote positive behavior change, positively impact your bottom line, and improve employee relations, provided you implement an approach that includes a comprehensive cessation program supported by a positive environment.
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human resources, tocacco cessation, employee relations, positive environment, alere wellbeing, roi
    
Alere Wellbeing

Free Whitepaper: How to Win with Value-based Care: Developing Your Practice’s EHR Strategy

Published By: Allscripts     Published Date: Feb 18, 2015
Value-based care has arrived. Does your practice have a strategy ready? Download this step-by-step guide to planning and executing a value-based care strategy that's right for your individual practice needs.
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allscripts, health information technology, reduce paperwork, technology core, value based care, value based contracts, risk based contracts
    
Allscripts

How to Prove ROI: Step by Step

Published By: Aprimo     Published Date: Oct 10, 2016
But by following the five steps outlined in this white paper, marketers can more easily bridge the gap between budget and bottom line. 1. Plan ahead to align organization with strategy 2. Gain an expanded view of your marketing spend 3. Develop valuable content 4. Distribute content through the right channels at the right time 5. Track - and adjust - your performanc
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Aprimo

The Business Value of DDoS Protection

Published By: Arbor     Published Date: Sep 20, 2013
Today’s hosting provider can increase revenue by capitalizing on the growing demand of business customers for hosted online operations—provided, of course, that it can safeguard these critical operations against DDoS-related outages. Using the simple, step-by-step approach described in this paper, providers can model the financial impact of a DDoS attack on their operations and calculate the ROI of an effective DDoS defense solution.
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distributed denial of services, defense solutions, security, financial management, ddos attacks, ddos protection, ddos defense system, ddos protection solutions, roi, return on investment, risk management
    
Arbor

Winning At Risk: A Medicare Shared Savings Playbook

Published By: athenahealth     Published Date: Oct 07, 2015
This whitepaper is a step-by-step “playbook” based on athenahealth's work with clients who have seen success and shared in savings through the Medicare Shared Savings Program (MSSP).
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medicare shared savings, mssp, medicare, accountable care organizations, healthcare expenditures, population health management
    
athenahealth

Harness the power of analytics and AI to predict what’s next.

Published By: Avanade DACH     Published Date: May 08, 2018
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes: • Improve customer satisfaction • Reduce equipment outages • Increase marketing campaign ROI • Minimize fraud loss • Improve employee retention • Increase accuracy for financial forecasts
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Avanade  DACH

Microsoft Azure Application Delivery A Step-by-Step Guide

Published By: Avi Networks     Published Date: May 14, 2018
Microsoft Azure is the cloud platform of choice for many enterprises to run their applications. Migrating applications to Azure requires specific strategies for application networking services such as load balancing, visibility, and performance monitoring. We have developed a step-by-step guide to setting up scalable application networking services in Microsoft Azure based on the application migration experiences of Fortune 500 enterprises. In this webinar, you'll learn: Best practices for load balancing in Microsoft Azure Analyzing application performance How to elastically scale applications on demand Ways to optimize deployments across hybrid clouds
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Avi Networks

Microsoft Azure Application Delivery A Step-by-Step Guide

Published By: Avi Networks     Published Date: May 14, 2018
Microsoft Azure is the cloud platform of choice for many enterprises to run their applications. Migrating applications to Azure requires specific strategies for application networking services such as load balancing, visibility, and performance monitoring. We have developed a step-by-step guide to setting up scalable application networking services in Microsoft Azure based on the application migration experiences of Fortune 500 enterprises. In this webinar, you'll learn: Best practices for load balancing in Microsoft Azure Analyzing application performance How to elastically scale applications on demand Ways to optimize deployments across hybrid clouds
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Avi Networks

Survival of the Fittest: Move Beyond FTP

Published By: Axway     Published Date: Jan 03, 2008
In a world where only the fittest survive, Axway can help. Our Managed File Transfer Survival Guide gives you a step-by-step plan for building a business case to ensure your success in managing the integrity of your data infrastructure. Download your complimentary survival guide today!
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mft, ftp, managed file transfer, file transfer, data integrity, axway, knowledge management, data management, document management, information management
    
Axway

Social Strategies for 2013: How Social Drives Real Results for Brands

Published By: Bazaarvoice     Published Date: Jan 09, 2013
If you're still struggling to understand how social really impacts your brand health, it's time to get focused. This step-by-step guide shows you how brands win big by engaging consumers in the purchase path.
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social strategies, brand health, consumer engagement, consumer insights, case studies, bazaarvoice
    
Bazaarvoice

Holiday Guide to Social: Integrating Social to Drive Seasonal Success

Published By: Bazaarvoice     Published Date: Aug 12, 2013
It’s well known that social content has been proven to increase traffic, engagement, and sales – especially during the holidays. This step-by-step guide will help ensure you're setup for social success this holiday season and into 2014.
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holiday campaigns, engaging shoppers, engaging consumers, consumer engagement, customer engagement
    
Bazaarvoice

The New Customer Journey: How Local Advocacy Drives Sales

Published By: Bazaarvoice     Published Date: Aug 05, 2014
The local consumer decision journey has changed. This step-by-step guide will show you how to connect with local consumers to improve visibility, gain control of your reputation, and drive more local leads and sales.
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bazaarvoice, customer, local advocacy, sales, online discovery, local marketing
    
Bazaarvoice

Creating an Email Marketing Strategy

Published By: Benchmark Email     Published Date: Jul 12, 2012
How do you find your audience? How do you reach them? Who's after your business and what is your ultimate goal? When you've decided to commit to email marketing, Benchmark is ready with a step by step strategy guide.
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benchmark, marketing, email, email marketing, bloggers, business, marketing strategy
    
Benchmark Email

Select the Right Cloud-Based ITSM Solution

Published By: BMC Software     Published Date: Mar 17, 2014
CIOs and IT organizations must reevaluate their operations in order to keep pace with the changing nature of today's business. Fortunately, there’s a new generation of ITSM solutions available via a more flexible SaaS delivery platform. They make the basic tasks of day-to-day ITSM easier, and also address challenges associated with an increasingly face-paced and demanding work environment. This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, data management, it career advancement, data center
    
BMC Software
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