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See how cloud capture brings business into the digital age

Published By: Box     Published Date: Jun 22, 2018
These days, everyone's talking about digital transformation. But exactly how does your company get there? Capture is a great place to start — in fact, it's one of the most critical steps to take as you move your business into the digital age. Whether it’s simply using OCR to make content more easily discoverable, adding and enhancing metadata to drive specific processes, or classifying content from the onset for better information governance, capture adds a ton of value to your existing content assets. This ebook details our key takeaways from AIIM's Industry Watch Report, Improving Business Operations in 2017: Capturing Vital Content. We share how cloud-based capture tools are replacing the longstanding legacy of paper-based processes to streamline and speed up the way you do business. Download the ebook to learn: • How the latest capture innovations can support your digital strategy • 5 business processes that benefit most from advanced capture technologies • The key benefits of c
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Box

Empowering Your Mobile Worker

Published By: Box.net     Published Date: Jun 27, 2012
Today's most productive employees are mobile, your IT strategy must be ready to support them with 24/7 access to the business information they need across a range of mobile devices.
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mobile, empoweing your mobile worker
    
Box.net

Managing Information Risk: Why Compliance and Security Must Join Forces

Published By: Brainloop     Published Date: Nov 03, 2011
Online collaboration has allowed companies to leapfrog their competition. But how do they avoid risk? This paper explores options for high-productivity collaboration supporting security and compliance. Must reading for anyone interested in strategic IT and compliance!
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cloud collaboration, cloud security, collaboration application, collaboration environment, data protection, data room, digital rights management, document protection
    
Brainloop

Executive's Guide to Sales Enablement: 3 Stages

Published By: Brainshark     Published Date: Nov 05, 2013
How are you helping to drive revenue? Sales enablement involves collaboration from every part of the organization. This E-book takes an inside look at how today's organizations can impove sales productivity - and put an end to "random acts of sales support."
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue, sales costs, product marketing, content marketing
    
Brainshark

Forrester Report: Digital Customer Experience Trends to Watch 2013

Published By: Bridgeline Digital     Published Date: May 17, 2013
Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.
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forrester, digital customer experience, customer experience management, customer experience trends, digital experiences
    
Bridgeline Digital

How to Survive the Talent Shortage in Healthcare

Published By: Bright Horizons     Published Date: Jun 23, 2017
Big changes are coming to the healthcare industry. Nurses and doctors are retiring at a record pace, just as more women than ever are entering medical school. The shift will result in hospital workforces that will be younger and predominantly female, resulting in greater risk for conflicts between work and families. Download our eBook to learn how dependent care programs help top healthcare providers around the country avoid costly absences and support critical talent goals.
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healthcare recruiting, retention, doctors, nurses, clinicians, dependent care, back-up care, child care
    
Bright Horizons

Video Cloud Helps Puma Drive Customer Engagement Across Every Screen

Published By: Brightcove     Published Date: Sep 17, 2014
PUMA produces and publishes a wide range of video content around the world to support its products but also to bring customers on a journey. While PUMA is known for its cutting-edge products, its brand really comes alive through the context that the company puts the products in and the lifestyle that the brand portrays. PUMA looks to video as an opportunity for engagement and a way to direct customers to a cadence-specific, multiscreen experience.
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video cloud, video content, live video content
    
Brightcove

7 Must Haves for Big Returns on Your Innovation Investment

Published By: Brightidea     Published Date: Feb 05, 2016
What’s in the Paper? We all know innovation is critical to a company’s survival, but how do you execute innovation? Today’s economic climate requires executives to amplify their innovation programs and processes. Innovation program management platforms can – and should – become the backbone of a sustained innovation program, propelling business value. How do you achieve innovation program ROI? With software that supports sustained innovation. Download this paper to learn how! Gain Insights On: - Securing Buy-In and Financial Commitment from Stakeholders - Supporting Processes with Innovation Program Management Software - Maintaining Momentum with Employee Engagement
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Brightidea

10 Hidden Costs of a Premises-Based (PBX) System

Published By: Broadsoft     Published Date: Jun 14, 2017
Many premises-based phone system (PBX) manufacturers claim that the five year costs of their systems are lower than an equivalent cloud alternative. What the premises guys don’t tell you about is all the extra little hidden costs that come as a result of the limitations of the hardware and software in their systems. This guide will provide you with useful questions to ask your PBX manufacturer to ensure that you're getting the full picture on the cost of their system. Questions to Ask During an Evaluation: • Have you sized this system for my peak demand? • Have you factored in the cost of site redundancy? • How many hours of call recording are included? • How is mobility supported? Do calls route in an out of the PBX for call treatment? • What are the annual maintenance costs of the hardware and software in this system? • Which third party systems have you integrated this PBX with?
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Broadsoft

Critical Questions To Ask Your Commerce Marketing Automation Vendor

Published By: Bronto     Published Date: May 18, 2017
With a growing number of marketing application available, marketing terms are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams provide the critical support and services you'll need along the way.
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bronto, integration, e-commerce, marketing automation, platforms, internet retailers, business growth, revenue generation
    
Bronto

2017 Commerce Trends

Published By: Bronto     Published Date: May 18, 2017
Convenience is absolutely critical to succeeding in e-commerce. Any glitches along the path to purchase potentially result in a lost sale. That's one reason we think Apple Pay's new mobile payment feature that uses a fingerprint is going to be a game changer. Its another step in reducing hurdles to online buying. You see it, you select it, you pay with your finger. What could be more convenient? Not interested in Apple Pay? Or unable to use it? At the very least, make sure customers that shop on multiple devices are recognized, no matter which device they log into. Giving them access to their stored information will make for a much smoother checkout.
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bronto, digital marketers, program management, customer support, critical data source, email management, world wide business research, mobile devices
    
Bronto

2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research

Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software

PST Enterprise Data Sheet

Published By: C2C Systems     Published Date: Apr 24, 2013
Download this white paper to see how PST Enterprise enables corporate IT to regain control of distributed corporate email found in PST files to manage compliance, support discovery and minimize risk associated with this data. It enables full discovery of all PST files, regardless of their location or status, and it provides the information needed to take intelligent action on the data within. Such actions include owner determination, in-place retention, data migration, and file copy, move, disconnect and deletion.
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pst enterprise, files, emails, data migration, file copy, distribution
    
C2C Systems

Mainframes are Still Mainstream

Published By: CA Mainframe     Published Date: Sep 12, 2008
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy.
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ca mainframe, mainframe, network management, server hardware, servers
    
CA Mainframe

Enhancing IT Support with Knowledge Management

Published By: CA SM     Published Date: Jun 02, 2008
The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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ca sm, ca service management, service management, knowledge management, custoer service, return on investment, roi, best practices
    
CA SM

Best Practice Recommendations for IT and Telecom Inventory Management

Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence
    
CA SM

Defending Against Insider Threats To Reduce Your IT risk

Published By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
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risk, attack, security, business, access control, anti virus, application security, identity management
    
CA Technologies

A New Vision for High Velocity Application Delivery

Published By: CA Technologies     Published Date: Jun 05, 2014
A report into how an automated lifecycle approach to DevOps supports the agile business
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application delivery, high velocity application delivery, devops strategy, service virtualization, release automation, application performance management, application integration, best practices
    
CA Technologies

Smart Containerization

Published By: CA Technologies     Published Date: Nov 07, 2014
Découvrez dans ce livre blanc une technologie unique de gestion des caractéristiques de sécurité, de performances, de conformité et de support de tout type de périphérique, d’application, de contenu ou de courriel, qui préserve la qualité de l’expérience utilisateur mobile.
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mobile user experience, security features, security in the cloud, the mobile user experience, optimising the user experience, mobile computing, mobile data systems, mobile workers
    
CA Technologies

Développement et Protection de L’entreprise Ouverte

Published By: CA Technologies     Published Date: Nov 07, 2014
Les supports mobiles, sociaux et de cloud computing ont aidé à éliminer les vieux périmètres réseau. La nouvelle entreprise ouverte doit faire avec un large éventail d'utilisateurs, d'appareils et d'applications, sans limites définies. De nouveaux modèles de sécurité sont essentiels pour à la fois permettre et protéger les activités commerciales dans ce monde nouveau. Téléchargez le guide.
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mobile media, social media, mobile workers, security in the cloud, removal of the network perimeters, remote access, access control, application security
    
CA Technologies

Efficiency, Optimization and Predictive Reliability

Published By: CA Technologies     Published Date: Aug 19, 2014
IT organizations are increasingly being called upon to cost-effectively deliver reliable support for the entire catalog of business services, or risk outsourcing to a managed service provider.
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ca technologies, capacity management, business automation, business intelligence, business scoring, network performance, business analytics, business process automation
    
CA Technologies

Every Business is a Mobile Business

Published By: CA Technologies     Published Date: Jan 14, 2015
Whether you were at the forefront of the mobility era or are just now catching up—or, most likely, somewhere in between—you’ve already experienced first-hand the business impact of ubiquitous smartphones and tablets. From employees to customers, mobile devices spawned an explosion in new applications, data, support needs, security concerns, and other issues. They’ve reset expectations for organizational speed and flexibility. They’ve dramatically increased the surface area for potential security attacks. All this, and the mobile era is still just in its infancy.
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mobile busienss, smartphones, tablets, applications, data, support needs, security attacks, organizational speed
    
CA Technologies

Stepping into the Spotlight

Published By: CA Technologies     Published Date: Feb 13, 2015
For internal support centers, the message coming from the overall business is clear: You need to demonstrate your business value. Outsourcing, managed services and cloud-based solutions that didn’t exist just a few years ago are piling on the pressure.
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cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, cloud-based solutions
    
CA Technologies

How CA Cloud Service Management Speeds Deployment and Time to Value

Published By: CA Technologies     Published Date: Feb 13, 2015
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
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service management, deployment, time to value, cloud monitoring, cloud metrics, business analytics, performance monitoring, data
    
CA Technologies

Leveraging Your Service Desk to Scale Your MSP Business

Published By: CA Technologies     Published Date: Feb 13, 2015
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
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service desk, customer service, msp business, service providers
    
CA Technologies
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