support services

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HP Care Pack Services

Published By: HP Inc.     Published Date: Jun 20, 2019
Coverage you can count on - around the clock and around the world. Every HP Care Pack is designed to provide you with professional class coverage options, support services, and peace-of-mind. Discover how to keep your business moving ahead with flexible, convenient HP Care Pack Services to expand your coverage and provide extra protection.
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HP Inc.

Modernizing IT Infrastructure to Empower Business

Published By: HPE APAC     Published Date: Jun 16, 2017
The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility. Read on to find out more.
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HPE APAC

Workload Migration: Best Practices for Transformation

Published By: HPE Intel     Published Date: Mar 09, 2016
State agency and higher education CIOs are under intense pressure to modernize their legacy IT systems. Whether that requires moving from one infrastructure to another, or moving to or from the cloud, the chief challenge remains: How to migrate data and applications without disrupting critical operations, ensure improved performance and avoid pricing and other traps that often accompany virtualizing in the cloud. Learn what’s made the difference in overcoming the impediments to workload migrations from IT leaders who’ve lived through big data and application moves. Topics include: Preparing workloads for cloud on-boarding – and off-boarding Tools for simplifying the consolidation and migration of apps and supporting services Forecasting workloads, and planning for associated testing, training, and other costs
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HPE Intel

ESG White paper: Modernizing IT infrastructure to Empower Business

Published By: HPE Intel     Published Date: Mar 14, 2016
The ever-rising tide of demands on IT organizations is creating constant pressure on their leaders to upgrade or replace their outmoded legacy systems with new infrastructure technologies that will allow them to keep pace with the speed of business. It is no longer sufficient to manage basic business applications and resources such as ERP, email, and silos of heterogeneous data. The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility.
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HPE Intel

Frost & Sullivan whitepaper “Data Center Management Services"

Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel

Datacenter Care IDC whitepaper

Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel

IBM pureXML for SOA: Unlocking the Business Value of Information

Published By: IBM     Published Date: May 30, 2008
Organizations must adapt more rapidly than ever before - which means that they must align their IT environments with their business goals and deliver information on demand, when and where it is needed. In this white paper, the experts at IBM discuss how your company can meet this need for information on demand with Service Oriented Architecture (SOA), a business-centric approach to IT architecture that supports integration through linked, repeatable business tasks or services.
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xml, soa, service oriented, information management, leveraging information, li campaign, ibm li, business intelligence
    
IBM

Improve Operational Efficiencies Through Effective Management of Next-Generation Networks & Services

Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
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ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
    
IBM

ITG Executive Summary: Value Proposition for IBM PureFlex Systems

Published By: IBM     Published Date: Apr 04, 2013
SAP users have been slow to adopt cloud computing, but IBM PureFlex Systems offer the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and extend management services to non-SAP applications. Read this executive summary to learn how PureFlex Systems can dramatically reduce costs and cycle times.
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itg summary, value propisition, ibm pureflex systems, ibm systems, costs, cycle times, sap
    
IBM

Demo of IBM Mobile Collaboration Solutions

Published By: IBM     Published Date: Apr 22, 2013
Demo of IBM Mobile Collaboration Solutions: Mobile collaboration from IBM—support for fast-moving businesses. Mobile business collaboration solutions and services keep employees on the go and in the loop
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ibm, demo, mobile, collaboration solutions, services, employees, fast-moving
    
IBM

Value Proposition for IBM PureFlex Systems

Published By: IBM     Published Date: Jul 09, 2012
SAP users have been slow to adopt cloud computing, but IBM PureFlex Systems offer the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and extend management services to non-SAP applications. Read this executive summary to learn how PureFlex Systems can dramatically reduce costs and cycle times.
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ibm, technology, software, customer, smb group research, storage, application performance management, business analytics
    
IBM

ITG Executive Summary: Value Proposition for IBM PureFlex Systems

Published By: IBM     Published Date: Sep 27, 2013
SAP users have been slow to adopt cloud computing, but IBM PureFlex Systems offer the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and extend management services to non-SAP applications. Read this executive summary to learn how PureFlex Systems can dramatically reduce costs and cycle times.
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ibm, ibm pureflex system, sap, cloud, sap enterprise environments, cloud computing, storage, networking
    
IBM

SmartCloud Solutions Perspectives - John Allessio

Published By: IBM     Published Date: Nov 12, 2013
Listen as John Allessio, Worldwide VP, Services, Support & Client Services, Industry Solutions discusses why clients choose IBM SmartCloud Solutions.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications
    
IBM

On Demand Webcast: Manage your Cloud Services with IBM SmartCloud Orchestrator

Published By: IBM     Published Date: Jul 25, 2014
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
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ibm, ibm smartcloud, cloud services, application management, cloud computing, networking, storage, deployment
    
IBM

Business Value of Managed Services

Published By: IBM     Published Date: Jan 09, 2015
Businesses around the world are looking for ways to innovate, improve customer relationships and drive down costs. But it can be challenging to find the right people and resources to support those corporate initiatives. Managed services from IBM can help.
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managed mobility services, business productivity, it infrastructure, end-user productivity, it management, knowledge management, enterprise applications, data management
    
IBM

The Right Information in the Right Place and Time

Published By: IBM     Published Date: Feb 04, 2015
Read this white paper to discover how to: Accelerate the flow of messages throughout your organization and extend business value outward to smart devices and mobile phones. Create a more-responsive business by supporting rapid, reliable, and secure transport of information between your applications, systems and services. Reduce cost when you diminish complexity and reduce maintenance. Take action to drive
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application systems, application services, it solutions, application complexity, it management, knowledge management, enterprise applications, data management
    
IBM

Celent Model Bank 2014: Scotiabank Global Transaction Banking case study

Published By: IBM     Published Date: Mar 18, 2015
While we predict a burgeoning market for payment services hubs, we see a growing market for payment frameworks. Celent has often said that, in most instances, moving to a single hub is perhaps the aspirational goal, but is unlikely to be the short-term answer. Celent believes that, for many banks, a combination of a hub and a framework may be the right solution.
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financial institution support, bank payment technology, ibm, burgeoning market, payment services hubs
    
IBM

Strategic BPM in the Cloud

Published By: IBM     Published Date: Apr 15, 2015
Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.
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ibm, optimization, cloud computing, iaas, business platform, data storage, business intelligence, system management software
    
IBM

Why Choose IBM as your technical support service provider

Published By: IBM     Published Date: Jun 16, 2015
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
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it technical support, it availability, support services, return on investment, performance results, global infrastructure, infrastructure management, best practices
    
IBM

Multivendor IT Environment Dangling by a Thread?

Published By: IBM     Published Date: Jul 07, 2015
This Technical Support Services infographic explains how IBM can help you manage your multivendor IT environment.
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multivendor, it environment, performance, software activities, virtualization, operating systems, it management
    
IBM

The Forrester Wave™: Cloud Strategies of Online Collaboration Software Vendors

Published By: IBM     Published Date: Mar 29, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
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forrester, cloud, online collaberation, it management, cloud strategies
    
IBM

Magic Quadrant for Managed Security Services, Worldwide

Published By: IBM     Published Date: Jan 09, 2017
Security managers should evaluate MSSPs for enterprise scale operations, multinational and local presence, and effective threat management and compliance capabilities. Use this Magic Quadrant to evaluate MSSPs to support global service requirements, regional presence and leading-edge services.
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ibm, security, maturity, gartner, magic quadrant, managed security services, enterprise applications, business technology
    
IBM

The Forrester Wave™: Cloud Strategies of Online Collaboration Software Vendors

Published By: IBM     Published Date: Mar 30, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
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forrester, cloud, online collaberation, it management, cloud strategies
    
IBM

IBM Enterprise Mobility Survival Guide

Published By: IBM     Published Date: Apr 20, 2017
In today’s highly digital world, many users and employees are accessing information from multiple devices and from many locations. Enterprise mobile management tools are becoming a must have for most businesses in order to deliver an optimal user experience. The IBM MaaS360 suite allows for a robust app development platform where you can increase portability and interoperability to enable and support every mobile user in your organization. Download this e-book to see how you can create the best mobile environment for your users and employees. All of the Enterprise Mobile Management tools and services needed to deliver the optimal user experience to every user, wherever they are, whatever app they are using, and whenever they need resources, are well-integrated into the MaaS360 suite from IBM.
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enterprise management, mobile management, organization optimization, security management, malware protection, data protection, bug prevention, information management
    
IBM

Why choose IBM as your technical support services provider?

Published By: IBM APAC     Published Date: May 18, 2017
In today’s always on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications—for your productivity, reputation and finances. New technologies like cloud, mobile, analytics and social can help your business be more flexible and responsive, but at the same time they increase your risk.
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ibm, tss, cloud, mobile
    
IBM APAC
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