training program

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Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

Developing eLearning Communities to Enhance Your Online Training Program

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
A successful training program doesn't require choosing between traditional and online learning - it's a strategic balance of both.
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training, citrix, elearning
    
AccelSocial - Citrix

Essential Resources for Designing and Delivering Effective Online Training

Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
This new white paper explores three essential resources that will help you to optimize your training program.
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training, human resources, citrix, online training
    
AccelSocial - Citrix

Can You Motive People To Take Your Training?

Published By: BlueVolt     Published Date: May 04, 2012
The best incentive programs are those that are the most successful. Give them the right carrot. That seems obvious. But what makes an incentive program successful? Read the Incentives Programs: Can You Motivate People to Take Your Training? white paper from BlueVolt to learn how to best use incentives in a training program.
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bluevolt, human resources, training, employee training, development, incentive programs, content delivery, incentive compensation
    
BlueVolt

Forrester Report: Create A Learning Culture To Jumpstart Employee Development

Published By: Brainshark     Published Date: Apr 24, 2015
Too often, learning is treated as an isolated activity that occurs separately from employees’ everyday work. This is changing because of employee learning styles, the speed of our global environment, and the mobility of workers. In this report you will learn to understand why today’s learning strategies are not working, examples of successful learning culture implementations, and how to build a learning culture.
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training, employee development, onboarding, just in time learning, jitl, continuous learning, mobile learning, elearning
    
Brainshark

11 Keys for Effective Sales Coaching

Published By: Brainshark     Published Date: Aug 02, 2017
Coaching is a top priority for sales organizations – but most managers tasked with coaching admit they’re not sure how to develop or maintain an effective coaching program. Whether you’re starting a coaching initiative or making modifications to one, you won’t get far without the right buy-in, processes and resources. This exclusive eBook offers 11 must-haves for effective sales coaching. Inside you’ll find: • How to develop a comprehensive coaching plan • The difference between coaching and training (and why you need both) • Tips to make your current coaching program more effective Ready to see better coaching results? Download your free copy today. Download your free copy and start enabling your sales managers to reach their maximum coaching potential.
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sales, sales coaching, coaching initiative, sales sucess
    
Brainshark

Ready, Set, Send: Marketing Automation and the Customer Lifecycle

Published By: Bronto     Published Date: Aug 14, 2014
Much like running a marathon, building a successful marketing program takes dedication, patience, training and a lot of stamina. These things don’t happen overnight, especially if your current email program is a tad out of shape. So how do you get your current email program to “feel the burn” and transform into the polished, strong performer you want it to be? This 4-part white paper series will take you through each step in the process, acting as the personal trainer that will whip your triggered email program back into shape, through smarter customer engagement and use of automation.
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marketing automation, triggered emails, customer engagement, email marketing program
    
Bronto

How CA Cloud Service Management Speeds Deployment and Time to Value

Published By: CA Technologies     Published Date: Feb 13, 2015
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
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service management, deployment, time to value, cloud monitoring, cloud metrics, business analytics, performance monitoring, data
    
CA Technologies

Platinum Career Membership is the perfect fit for I.T. pro's

Published By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver

Bronze Membership - COMP TIA

Published By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver

Gold Membership - Microsoft Certification

Published By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver

Security Membership Offer

Published By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver

Silver Membership - Cisco Certification

Published By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver

Dramatically Improve Your Training Effectiveness With WebEx

Published By: Cisco Webex     Published Date: Feb 16, 2011
Increase the reach and impact of your training programs with Cisco WebEx Training Center.
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cisco webex, cisco webex training center, interactive training employee, video
    
Cisco Webex

Using Social Media to Advance Your Online Training Program eGuide

Published By: Citrix Online     Published Date: Jun 09, 2010
This new eGuide explores the latest uses and trends in social media and provides strategies for leveraging social media to improve the online training experience for both trainers and students.
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citrix gototraining, social media, online training, video conferencing, human resources services, employee training software
    
Citrix Online

The Rise of a Holistic Learning Experience

Published By: Cornerstone OnDemand     Published Date: Jan 31, 2018
We’re amidst disruption in the way people work and learn. Learning and Development as a function must adapt and go beyond the "check the box" approach, putting the learner experience front and center. Employees are now sitting in the driver's seat when it comes to their career path. Forward thinking organizations must move from simply managing training to creating a holistic learning experience, and transition from being training facilitators to learning curators. Modern tools will help make this transition possible. Whether you’re developing an L&D program from the ground up, or want to bring innovation into your current program, this eBook can help you structure your plans to be even more impactful for your business and for your workforce.
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Cornerstone OnDemand

How to Invest Your Cyber Security Training Budget for Maximum ROI

Published By: Delta Risk     Published Date: Mar 02, 2017
Optimize Your Security Teams Through Organizational Training. Download now!
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security, cyber training, maximum roi, cyber training program
    
Delta Risk

Impact of the MILCO; EMBA & MARD programmes on Leadership Skills measured with the NeuroTrainingLab

Published By: EADA Business School     Published Date: Apr 10, 2016
In this summary, we set forth a brief introduction to the NeuroTrainingLab methodology and the impact observed on the MILCO and MARD programmes, comparing it to the Executive MBA, measured with the NeuroTrainingLab.
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neurotraininglab, higher education, emba, mard, leadership training, talent management, eada, employee performance
    
EADA Business School

Beyond the Basics: How to Optimize Online Training for Maximum Impact

Published By: Focus     Published Date: Sep 15, 2010
Download this free white paper from Citrix to learn more about how to better optimize your online training programs.
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online training, gototraining, citrix, saas, web conferencing, gototraining, online training
    
Focus

The Virtual Learning Advantage: Designing a Best-in-Class VILT Program

Published By: GoToTraining     Published Date: Apr 06, 2011
This 3g Selling white paper explores the advantages of online training and how to design a best-in-class VITL program that increases ROI, improves engagement, eliminates travel costs and delivers a greater business impact.
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citrix gototraining, virtual learning, engagement, vitl program, learning and development professionals, l&d, virtual instructor-led training, virtual training
    
GoToTraining

Essential Resources for Designing and Delivering Effective Online Training

Published By: GoToTraining     Published Date: Jul 08, 2011
This comprehensive GoToTraining best practices guide explains how to take your online training to new heights and gets you on the path to becoming a virtual training expert. Learn best practices for online training in general and get practical tips for using the GoToTraining toolkit to your greatest advantage.
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citrix gototraining, effective online training, training program, expert strategies, online training tool, learner engagement
    
GoToTraining

The Definitive Guide to the ROI of eLearning Technology in Restaurants

Published By: HotSchedules     Published Date: Feb 06, 2018
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway. Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
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market, training, onboarding, restaurants, employee
    
HotSchedules

How to Create an Effective Online Training Program

Published By: HotSchedules     Published Date: Feb 06, 2018
Moving from doing all your training on paper and in person to an online learning management system can be a daunting task. And switching from one LMS to another is a great time to reevaluate your program. But where to start? This ebook breaks it down in to six steps you can take internally to help you prepare to make the jump and launch a successful elearning program. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
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online, training, onboarding, employee, management, lms
    
HotSchedules

Flix Brewhouse: Inspiring Team Learning

Published By: HotSchedules     Published Date: Apr 25, 2018
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of a structured training program and disengaged training sessions. With the help of Clarifi Talent Development, Flix Brewhouse was able to achieve: - A fully functioning training program - 71 custom training courses with increased sales and improved service times - 660 active users in their online training academy - Maintain high-quality service for their customers Learn how they do it!
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HotSchedules

Flix Brewhouse: Inspiring Team Learning

Published By: HotSchedules     Published Date: Jan 17, 2019
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of of structured training program and disengaged training sessions. With the help of Clarifi Talent Development Flix Brewhouse was able to turn it all around. With a fully functioning training program, Flix Brewhouse now has 71 custom training courses with increased sales and improved service times. With 660 active users in their online training academy, they are able to maintain high-quality service for their customers. Learn how they do it!
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HotSchedules
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