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Case-in-Point: Cloud Contact Center helps WMPH Vacations enrich customer experiences

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
WMPH has nine sub-brands, each of which sells cruises to customers through distinct websites, including iCruise.com, AlaskaCruises,com and HawaiiCruiseOutlet.com. Given that each consumer has unique expectations from a cruise, the organization uses its websites as a touch-point to educate buyers about different options. Once buyers learn the different options available, they are then encouraged to interact with the contact center for a one-on-one consultation to help design a cruise which meets their unique needs.
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wmph, icruise.com, alaskacruises.com, hawaiicruiseoutlet.com, touch-point, cloud contact center
    
8x8 Inc.

Drupal and the Assembled Web

Published By: Acquia     Published Date: Sep 14, 2011
With Drupal, it is easy to produce engaging, content rich websites, incorporate both structured and unstructured data sources, and blend published information with user-generated content.
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acquia, technology, drupal, assmebled web, content rich websites, user-generated content, data sources, enterprise software
    
Acquia

How to Improve a Lead Generation Campaign

Published By: Act-On     Published Date: Jan 07, 2016
We’ve reached out to a number of the world’s leading experts and asked them to share their secrets on lead generation and how they drive tens of thousands –or even more– visitors to their websites each month!
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lead generation, best practices, ebook, web traffic
    
Act-On

Top 10 ways to improve digital experiences

Published By: Adobe     Published Date: Jan 31, 2013
In this report, Forrester Research gives you the tools and processes you need to act on digital customer experience improvements across touch points like websites, mobile phones, and tablets.
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web experiences, adobe, digital experiences, forrester, mobile websites, mobile behavior, customer experience
    
Adobe

Forrester: Top 10 Ways To Improve Digital Experiences

Published By: Adobe     Published Date: Aug 22, 2013
This report gives customer experience professionals the tools and processes they need to act on digital customer experience improvement across touchpoints like websites, mobile phones, and tablets. Forrester recommends 10 tactics for evaluating digital touchpoints and determining customers' needs, proven and emerging methodologies for redesigning digital interactions, and best practices for ensuring that your digital experiences support your business objectives.
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customer experience management, digital experiences, customer experience
    
Adobe

Audi Success Story

Published By: Adobe     Published Date: Nov 07, 2013
Audi differentiates its brand experience using web content and digital asset management capabilities in Adobe Experience Manager.
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adobe, audi, audi cars, adobe marketing cloud, audi website, latest innovation, brand experience, head of brand portal
    
Adobe

From Content Management to Customer Experience Management

Published By: Adobe     Published Date: Nov 07, 2013
One of the key objectives of Adobe’s current advertising campaign is to explode the myth that ‘managing websites is hell’. We believe that in this day and age, the idea that website management is a nightmare should be a thing of the past.
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adobe, econsultancy, trends and innovation, content management, customer experience management, driving engagement, brand-building, web content management
    
Adobe

Adobe 2013 Mobile Consumer Survey Results

Published By: Adobe     Published Date: Nov 07, 2013
Using mobile sites, apps, and emerging technologies to build loyalty.
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adobe, mobile consumer survey, mobile devices and tablets, digital marketers, market segmentation, tablet-specific strategies, mobile websites, applications
    
Adobe

Best of the Best Benchmark (Europe)

Published By: Adobe     Published Date: Oct 30, 2014
The Best of the Best Benchmark report compares the overall average versus websites in the top 20% on 6 key performance indicators across six regions — United Kingdom, France, Germany, BeNeLux, Nordics and United States.
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measuring your online presence, best of the best benchmark report, evaluating marketing techniques, increasing marketing trending
    
Adobe

Magic Quadrant for Multichannel Campaign Management

Published By: Adobe     Published Date: Jul 04, 2016
The multichannel campaign management (MCCM) market comprises vendors that seek to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, social, direct mail, call centers and email.
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multichannel campaign management, campaign management, mccm, digital marketing
    
Adobe

MANAGING ANONYMOUS AND AUTHENTICATED EXPERIENCES

Published By: Adobe     Published Date: Mar 21, 2017
Digital marketing technologies have transformed both anonymous and authenticated interactions. Online ads, websites, and search reach more anonymous consumers for less, with much better segmentation and measurement. They’ve also added entirely new capabilities like behavioral monitoring and predictive analytics.
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Adobe

Adobe Digital Index: Best of the Best Benchmark 2014

Published By: Adobe     Published Date: May 15, 2014
Download the new Adobe Digital Index report to see how your online marketing practices compare to the best-of-the-best websites across five industries, including retail, media and entertainment, travel and hospitality, financial services, and high tech. You’ll see critical metrics on everything from mobile trends to conversion rates—so you can develop new strategies for success in 2014.
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adobe, adobe digital index, benchmarking, marketing, smartphone, tablet, stick rate, conversion rate
    
Adobe

Adobe Digital Index: Best of the Best Benchmark 2014

Published By: Adobe     Published Date: Aug 14, 2014
Download the new Adobe Digital Index report to see how your online marketing practices compare to the best-of-the-best websites across five industries, including retail, media and entertainment, travel and hospitality, financial services, and high tech. You’ll see critical metrics on everything from mobile trends to conversion rates—so you can develop new strategies for success in 2014. Get the report now to learn and discover: - New mobile usage trends - The power of continual site improvement - Why time spent on websites is higher than ever
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online marketing, marketing practices, mobile usage trends
    
Adobe

Adobe Digital Index: Best of the Best Benchmark 2014

Published By: Adobe     Published Date: Nov 05, 2014
Download the new Adobe Digital Index report to see how your online marketing practices compare to the best-of-the-best websites across five industries, including retail, media and entertainment, travel and hospitality, financial services, and high tech. You’ll see critical metrics on everything from mobile trends to conversion rates—so you can develop new strategies for success in 2014.
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adobe, adobe digital index, benchmarking, marketing, smartphone, tablet, stick rate, conversion rate
    
Adobe

ADI Holiday Predictions

Published By: Adobe     Published Date: Nov 09, 2017
Analysis of 55 million product SKUs. Aggregated and anonymous data from more than one trillion visits to 4,500 retail websites. Billions of data points flowing through Adobe Experience Cloud. It’s no wonder our holiday shopping predictions are the most comprehensive and accurate in the industry. View the report, Adobe Digital Insights 2017 Holiday Shopping Predictions, and learn: Total forecasted online holiday revenue, broken down by day and device Top gifts on consumers’ wish lists this holiday season Best days for buying based on discounts and out-of-stock risks
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Adobe

Making DDoS Mitigation Part of Your Incident Response Plan: Critical Steps and Best Practices

Published By: Akamai Technologies     Published Date: Mar 10, 2016
When your Internet-facing network comes under DDoS attack, does your entire organization panic – or does everyone know exactly what to do? Read this whitepaper to learn how to protect network assets, websites, and web applications against DDoS attacks and best practices for adding DDoS mitigation to a corporate incident response plan.
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ddos mitigation, best practices, akamai technology, cyberdefense, cyber security, anti spam, anti virus, ddos
    
Akamai Technologies

A Billion Mobile Sites Spark No Joy

Published By: Akamai Technologies     Published Date: May 05, 2017
Everybody has their favorite apps…but can you name even three mobile websites you like? Probably not – and that’s because retrofitting desktop web designs fails to meet users’ mobile expectations. Yet in spite of that, smartphone traffic is at its highest point ever and will only continue to increase. This report, written by Forrester analysts, outlines why it’s time for a radical web reset and how you can make your mobile website a “first-class citizen.” Download it today.
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mobile applications, ebusiness, web design, web traffic, mobile websites
    
Akamai Technologies

Akamai Solutions for Gaming

Published By: Akamai Technologies     Published Date: May 08, 2017
While the shift from disk to digital offers tremendous potential opportunities, it also presents a host of new challenges for gaming companies. As the online channel grows increasingly complex and the pace of innovation accelerates, many companies struggle to keep up. Not only are there websites and storefronts to manage, but also real-time gaming servers, large software downloads, and live-streamed competitions and events. Games are transforming from fixed, boxed products to dynamic, ongoing services – with frequently updated content, in-game micro-transactions, virtual goods and social interactions. Mobile adds another dimension to the trend, as consumers increasingly look to play on smart phones and tablets – or on multiple screens across devices. To successfully navigate this complex and changing landscape, gaming companies need an agile, high- performance infrastructure that allows them to turn the Internet into a reliable and effective online distribution channel. This requires f
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akamai, akamai gaming, infrastructure, distribution channel, technological advancements
    
Akamai Technologies

Eine Milliarde mobiler Websites – doch kaum ein Grund zur Freud

Published By: Akamai Technologies     Published Date: May 24, 2017
Webanwendungen sind wertvolle Tools für Unternehmen aller Größen. Sie ermöglichen Kunden die Kommunikation mit Kunden, Interessenten, Mitarbeitern, Partnern und anderen IT-Systemen. Webanwendungen sind naturgemäß offen, interaktiv und stets zugänglich. In ihrem Bericht beleuchten die Analysten von Frost & Sullivan, welche Anbieter von Web Application Firewalls (WAF) es gibt, wie die aktuelle Bedrohungslage für Webanwendungen aussieht und wie die Anbieter diesen Bedrohungen durch Skalierung entgegentreten.
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Akamai Technologies

Erfüllen Sie die heutigen Anforderungen im Mobilbereich?

Published By: Akamai Technologies     Published Date: May 24, 2017
Nutzer von Mobilgeräten sind heutzutage verwöhnt. Sie erwarten, dass ihnen ansprechende Inhalte blitzschnell und optimiert auf ihrem Mobilgerät bereitgestellt werden – und das noch in der gleichen Qualität wie auf dem Desktop-PC. Einerseits stellen diese permanent mit dem Internet verbundenen Nutzer eine hervorragende Geschäftschance dar. Andererseits müssen Unternehmen komplexe Herausforderungen meistern, um solch hohen Nutzererwartungen bei der mobilen Bereitstellung gerecht zu werden. In diesem E-Book werden wir drei dieser Herausforderungen näher beleuchten und Wege aufzeigen, wie Sie diese durch Optimierungen für schnelle APIs, Apps und mobile Websites meistern. So lassen sich Umsätze sowie die Kundeninteraktion und Kundenbindung steigern. Laden Sie das E-Book heute noch herunter, um zu erfahren, wie Ihr Unternehmen die heutigen Anforderungen im Mobilbereich erfüllen kann.
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Akamai Technologies

Eine Milliarde mobiler Websites – doch kaum ein Grund zur Freude

Published By: Akamai Technologies     Published Date: May 24, 2017
Wir haben alle unsere persönlichen Lieblingsapps. Aber können Sie auch nur drei mobile Websites nennen, die Ihnen gefallen? Wohl nicht. Und das liegt daran, dass die Nutzererwartungen allzu häufig enttäuscht werden, wenn Webdesigns, die für Desktop-PCs konzipiert wurden, für Mobilgeräte nachgerüstet werden. Dennoch ist der Smartphone-Traffic höher denn je und steigt weiter an. Dieser Bericht von Forrester-Analysten zeigt, warum es höchste Zeit für einen radikalen Neuanfang ist und wie Ihre Website mit leuchtendem Beispiel vorangehen kann. Laden Sie den Bericht heute noch herunter.
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Akamai Technologies

4 Facts About APIs: The Hidden Technology Powering the Internet

Published By: Akamai Technologies     Published Date: Aug 17, 2017
APIs are the unseen language of the Internet. They power digital transformation across industries by allowing applications to talk to one another and operate as crucial backend services to websites and mobile apps. As a dynamic and somewhat hidden technology, it can be challenging to find detailed information about the API space. We combined findings from our recent API survey of business leaders from over 400 leading technology companies with industry data to compile four need to know facts about APIs.
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api, mobile app, technology, backend service
    
Akamai Technologies

A Billion Mobile Sites Spark No Joy

Published By: Akamai Technologies     Published Date: Aug 17, 2017
Everybody has their favorite apps. But can you name even three mobile websites you like? We can’t. it’s because responsive retrofits to 20-year-old desktop web designs fail to serve us in our mobile moments of need. That’s a shame because even with lousy sites, web traffic around the world will be majority-mobile by 2019. eBusiness pros have a choice: hand your mobile moments over to a bunch of apps you don’t own, or do a radical reset of your mobile web strategy. This report carries the evidence to convince your company to make your mobile website a firstclass citizen.
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mobile, app, web design, media
    
Akamai Technologies

4 VIER FAKTEN ZU APIs

Published By: Akamai Technologies     Published Date: Aug 17, 2017
APIs sind die verborgene Sprache des Internets. Sie bilden die Grundlage für die digitale Transformation vieler Branchen, indem sie es Anwendungen ermöglichen, miteinander zu kommunizieren und als Backend-Services für Websites und Apps zu fungieren. Da es sich um eine dynamische Technologie handelt, die im Hintergrund arbeitet, ist es schwierig, detaillierte Informationen zur API-Landschaft zu finden. Auf Basis von Erkenntnissen unserer neuesten API-Umfrage unter 400 führenden Technologieunternehmen sowie umfassenden Branchendaten haben wir vier essenzielle Fakten zu APIs herausgearbeitet.
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Akamai Technologies

ERFÜLLEN SIE DIE HEUTIGEN ANFORDERUNGEN IM MOBILBEREICH?

Published By: Akamai Technologies     Published Date: Aug 17, 2017
DANK DER RASANTEN ANPASSUNG DES INTERNETS AN MOBILE ANFORDERUNGEN erhalten Mobilnutzer heutzutage jederzeit und überall nahezu uneingeschränkten Zugriff auf Daten und Informationen. Nutzer, die permanent mit dem Internet verbunden sind, bieten Unternehmen eine hervorragende Möglichkeit, ihre Umsätze sowie die Kundeninteraktion und Kundenbindung zu steigern. Gleichzeitig ergeben sich dadurch jedoch völlig neue Herausforderungen bei der Bereitstellung mobiler Inhalte. In diesem E-Book werden wir diese Herausforderungen näher beleuchten und Wege aufzeigen, wie Sie diese durch Optimierungen für schnelle APIs, mobile Anwendungen und mobile Websites meistern. Hätten Sie das gedacht?
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Akamai Technologies
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