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Serving Social Consumers Where They Are Now By Powering Modern Customer Community Support

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction, application integration, application performance management, best practices, business activity monitoring, business analytics, business intelligence, customer interaction service
    
Oracle Service Cloud

Work-Based Immigration Trends 2016: How to compete for—and keep—the best talent

Published By: VISANOW     Published Date: Mar 16, 2016
Employers are placing substantial value on the role of foreign nationals within their organizations — investing considerable time and money in order to bridge the skills gap and remain competitive in today’s global environment, according to the VISANOW Immigration Trends 2016 survey.
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visanow, hiring, international, visa, talent management, immigration
    
VISANOW

6 SEO Predictions to Plan for in 2016

Published By: Revana     Published Date: Mar 14, 2016
To succeed in 2016, marketers must pay heed to a number of critical SEO trends, including how they go about utilizing structured data and when it’s best to apply geographic modifiers. In this eBook, we have identified six top trends to watch for in 2016, along with best practices for executing on each of them.
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revana, seo, search, integration, data, digital marketing
    
Revana

2016 Sales Engagement Trends

Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement, business technology
    
BI WORLDWIDE

Software defined networking in the new business frontier

Published By: IBM     Published Date: Feb 29, 2016
IBM's white paper looks at the trends driving the move to SDN, the implications for the enterprise and the actions you can take to optimize the outcome for your business
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ibm, software, networking, sdn, software development, enterprise applications, data management, business technology
    
IBM

Questions & Answers: Industry Trends in Onboarding Panel

Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Read this whitepaper to find out what industry trends are important in onboarding by the experts in the field!
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silkroad, human resources, industry trend, onboarding, panel, analysis
    
SilkRoad Technology

Questions & Answers: Industry Trends in Learning Panel

Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Read this whitepaper to learn what the experts think about current industry trends in training and development!
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silkroad, human resources, industry trend, learning panel
    
SilkRoad Technology

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco

7 Trends Impacting How We Use Digital Assets

Published By: Adobe     Published Date: Feb 08, 2016
The Adobe white paper, 7 Trends Impacting How We Use Digital Assets, identifies the trends that help you deliver more meaningful customer experiences with the right assets, through the right channels, at the right time.
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adobe, trends, marketing, digital, assets, customer experience, enterprise applications, business technology
    
Adobe

Mobilizing Real Time Communications

Published By: Mitel     Published Date: Feb 05, 2016
Mitel represents a new global force in Real Time communications (RTC) with a unique value proposition that capitalizes on two trends that are driving change in the communications industry today, convergence of fixed, mobile and enterprise communication and cloud. Discover how Real Time Communications will help you discover new revenue opportunities, create a seamless customer experience, and more, deployable across your existing network infrastructure.
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real time communications, enterprise communication, unique value proposition, seamless customer experience, network infrastructure, enterprise applications
    
Mitel

Apply Analytics and Insights to Operational Decisions with IBM ODM Advanced

Published By: IBM     Published Date: Feb 04, 2016
IBM Operational Decision Manager Advanced applies insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. With IBM Operational Decision Manager Advanced, you gain scope, scale, speed, and simplicity. You can now capture events, build context, and apply it to operational decisions in real-time. This helps detect situations as they occur – presenting risks or opportunities – to enable action.
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analytics, ibm, operational decision manager, operations, brand, data, big data, trends, business activity monitoring, business analytics, business intelligence, business management, business technology
    
IBM

The future of energy and utilities: An IBM point of view

Published By: IBM     Published Date: Feb 02, 2016
Read this white paper for insight into the trends and factors driving the future of energy and utilities, and the resulting implications for the industry.
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ibm, energy, utilities, future, energy trends, energy industry, productivity, cloud computing, infrastructure
    
IBM

Using the Cloud to Deliver Data Protection and Business Continuity Best Practices (IG)

Published By: NetApp     Published Date: Jan 08, 2016
This IDC Infographic examines trends regarding cloud backup and data protection and how organizations can benefit from NetApp's SnapProtect backup management software and AltaVault cloud-integrated storage.
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data protection, business continuity, cloud backup, snapprotect, backup management software, altavault, cloud-integrated storage, it management, cloud computing, infrastructure
    
NetApp

7 Trends Impacting How We Use Digital Assets

Published By: Adobe     Published Date: Dec 21, 2015
The Adobe white paper, 7 Trends Impacting How We Use Digital Assets, identifies the trends that help you deliver more meaningful customer experiences with the right assets, through the right channels, at the right time.
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adobe, digital asset, media, customer experience, channel, software development, knowledge management, enterprise applications
    
Adobe

Proving the Value of Digital Asset Management

Published By: Adobe     Published Date: Dec 21, 2015
Download the Adobe-sponsored IDC InfoBrief Proving the Value of Digital Asset Management and the Adobe white paper 7 Trends Impacting How We Use Digital Assets to see how to use DAM to keep up with the constantly accelerating pace of digital business.
Tags : 
adobe, asset management, digital, idc, knowledge management, enterprise applications, business technology
    
Adobe

Software Defined Networking in the New Business Frontier

Published By: IBM     Published Date: Dec 03, 2015
IBM's white paper looks at the trends driving the move to SDN, the implications for the enterprise and the actions you can take to optimize the outcome for your business.
Tags : 
ibm, software defined networking, sdn, enterprise, networking, software development, business technology
    
IBM

Brandwatch Report: Social Insights on the Luxury Fashion Industry

Published By: Brandwatch     Published Date: Dec 01, 2015
Luxury fashion brands have been slow to adapt to the emergence of social media, and have suffered from a series of missed opportunities that range across product development, marketing and sales departments. Download this Brandwatch report to learn how social media presents these brands with valuable opportunities to understand their audience and which brands are setting the trends on social platforms.
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social media, social intelligence, social media monitoring, social listening, social insights, luxury, luxury fashion, fashion, retail
    
Brandwatch

Planning for 2016: What Every Marketing Manager Needs to Know

Published By: Workfront     Published Date: Nov 17, 2015
How will ensure your marketing initiatives’ success in 2016? Join us for a TED-style webinar on Wednesday, December 16, at 1:00 p.m. ET, with marketing thought leaders Ann Handley, Jay Baer, Joe Staples, and Mark Schaefer as they provide forward-looking recommendations on how marketing managers and executives can confront and overcome the challenges of the coming year. How your marketing team works is as important as what they’re working on. The winners in 2016 will be those teams who optimize their team’s work processes and tools for maximum creativity, efficiency, and reactivity. This webinar promises tips and tricks on how to build this kind of high-performing marketing team, including: • How to better plan, prioritize, and manage your work for a successful 2016 • Trends that impact the way marketers work and their ability to succeed • How to manage your teams to understand the full scope of work and make data-driven decisions
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Workfront

Ovum White Paper

Published By: Cisco     Published Date: Nov 17, 2015
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Tags : 
ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology, business technology, data center
    
Cisco

Forrester: Top Unified Communications Trends For Midsize Businesses

Published By: Cisco     Published Date: Nov 17, 2015
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions. In October 2013, Cisco commissioned Forrester Consulting to dive deeper into the current usage trends and perceptions of unified communications among midsize organizations (100 to 999 employees) across North America, Asia, and Europe.
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cisco, forrester, unified communications trends, uc solutions, networking, it management, enterprise applications, data management, business technology
    
Cisco

7 Trends Impacting How We Use Digital Assets

Published By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
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7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction, personalised customer interaction, customer interaction service, customer relationship management, content delivery, content management system
    
Adobe

7 Trends im Umgang mit digitalen Assets

Published By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 
7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction, personalised customer interaction, customer interaction service, customer relationship management, content delivery, content management system
    
Adobe

Why Flash Storage Needs to be Your Next Business Solution

Published By: Dell EMC     Published Date: Nov 10, 2015
This whitepaper will discuss the leading market need and trends in flash and illustrate how Dell Storage can help you accelerate your applications and improve performance with all flash or hybrid flash configurations.
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Dell EMC

Data Visualization Techniques From Basics to Big Data With SAS Visual Analytics

Published By: SAS     Published Date: Nov 04, 2015
If you are working with massive amounts of data, one challenge is how to display results of data exploration and analysis in a way that is not overwhelming. You may need a new way to look at the data – one that collapses and condenses the results in an intuitive fashion but still displays graphs and charts that decision makers are accustomed to seeing. And, in today’s on-the-go society, you may also need to make the results available quickly via mobile devices, and provide users with the ability to easily explore data on their own in real time. SAS® Visual Analytics is a data visualization and business intelligence solution that uses intelligent autocharting to help business analysts and nontechnical users visualize data. It creates the best possible visual based on the data that is selected. The visualizations make it easy to see patterns and trends and identify opportunities for further analysis.
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data visualization, sas, big data, visual analytics, data exploration, analysis, networking, knowledge management, data management
    
SAS
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