cloud center

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9 Reasons to Make the Move to a Cloud Contact Center

Published By: Five9     Published Date: Aug 01, 2019
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity. With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark. So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and guest experiences. This paper will provide one compelling r
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Five9

The Future is Now: Creating an Intelligent Cloud Contact Center

Published By: Five9     Published Date: Aug 01, 2019
Today’s hospitality professionals compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. So, step one is to move your contact center to the cloud. ASAP. Once you are operating a cloud contact center, the next step is to start leveraging everything this enables you to do. This is where the “Intelligent Cloud Contact Center” comes into play.”
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Five9

Why Now is the Time to Move Your Enterprise Contact Center to the Cloud

Published By: Five9     Published Date: Aug 01, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your enterprise contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence.
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Five9

Doing More with Less

Published By: Workday     Published Date: Jul 30, 2019
Driven by the growth and maturation of cloud-based technology, there is an alternative that can help smaller companies continue to grow and remain competitive, and even compete with larger players. With that, the perception of HR as a cost center is no longer the default view. In fact, this new technology wave is transforming HR teams into strategic business partners.
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Workday

Accelerate VMware Cloud on AWS Adoption with RoundTower

Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS

Hybrid Edge: data at the right time, at the right place

Published By: Flexential     Published Date: Jul 17, 2019
In a data environment that’s become increasingly centralized by public cloud services, the “edge” is emerging as a critical solution for reducing latency for network-based services. Consumption habits of services and the need for analytics are shifting beyond core population centers, becoming local and even hyper-local within a region or city. As the online population continues to grow and new services emerge, the ability to handle data traffic securely – close to the customer or application – will become a common pattern for the new service evolution.
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Flexential

Forrester TEI Report Service-The Total Economic Impact™ Of SAP Service Cloud

Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP

Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

Published By: Five9     Published Date: Jun 14, 2019
If you’re already operating a cloud contact center, you may skip this section and jump to the Intelligent Cloud Contact Center below. But, if you’re still on-prem and starting to wonder and envision just what a cloud contact center could do for you, here are some things to consider. Today’s consumers are loyal not to organizations, but to the experience they have – moment by moment – with an organization. That means loyalty is always based on the present experience. Dimension Data reports that 88 percent of companies believe customer experience (CX) is a competitive differentiator.1 At the forefront of this is customer care.
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Five9

Citrix and Google Cloud: Where Innovation Gets to Work

Published By: Cisco and NVIDIA Corporation     Published Date: Jun 13, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap. To learn more, download this eBook!
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Cisco and NVIDIA Corporation

All Clouds are not Equal

Published By: Forcepoint     Published Date: Jun 06, 2019
Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint

Whitepaper: The Total Economic Impact Of A Virtual Cloud Network (by Forrester)

Published By: VMware SD-WAN by VeloCloud     Published Date: May 21, 2019
As organizations prioritize digital transformation initiatives, many are finding that legacy networks are holding them back. To support new business models, cloud adoption, and an explosion in connected devices, modern networks must support interoperability across data centers, multiple clouds, branch locations, and edge devices. Applications now run at every point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on this new architecture, and the amount of data flowing across connections has increased, many organizations still lack a unified approach to management, automation, and security
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VMware SD-WAN by VeloCloud

SD-WAN Becomes the Network

Published By: VMware SD-WAN by VeloCloud     Published Date: May 20, 2019
The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity. As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc
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VMware SD-WAN by VeloCloud

All Clouds Are Not Created Equal

Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint

All Clouds Are Not Created Equal

Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
    
Forcepoint

All Clouds Are Not Created Equal

Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
    
Forcepoint

Citrix and Google Cloud: Where Innovation Gets to Work

Published By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
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Cisco and NVIDIA Corporation

Veeam Availability per VMware Cloud su AWS

Published By: Veeam '18     Published Date: May 01, 2019
VMware Cloud su Amazon Web Services (AWS) è un servizio on-demand che ti consente di eseguire applicazioni in ambienti cloud basati su vSphere con l’accesso a un’ampia gamma di servizi AWS. Supportato dalla VMware Cloud Foundation, questo servizio integra vSphere, vSAN e NSX insieme alla gestione di VMware vCenter ed è ottimizzato per l’esecuzione su un’infrastruttura AWS, dedicata, elastica e bare metal. Grazie a VMware Cloud su AWS, i team IT possono gestire le risorse basate sul cloud con strumenti VMware a loro familiari. Questa panoramica della soluzione offre una descrizione di come il supporto Veeam su AWS consente ai clienti di accelerare l’adozione delle implementazioni di cloud ibrido con la possibilità di copiare, replicare o migrare i carichi di lavoro sul cloud AWS in modo semplice ed efficiente e sfruttare gli investimenti esistenti nelle tecnologie Software-Defined Data Center (SDDC) di VMware.
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Veeam '18

How Alibaba Cloud's Express Connect helps enterprise build connections between cloud environments

Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually can’t meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Cloud’s Express Connect is the perfect solution for them
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA

Multi-Cloud Load Balancing for Dummies

Published By: Avi Networks     Published Date: Mar 06, 2019
Software-defined architectures have transformed enterprises seeking to become application-centric, with many modern data centers now running a combination of cloud-native applications based on microservices architectures alongside traditional applications. With application owners seeking publiccloud- like simplicity and flexibility in their own data centers, IT teams are under pressure to deliver services and resolve application issues quickly, while simultaneously reducing provisioning time for new applications and lowering costs for application services.
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Avi Networks

Straight Talk 7 Consideration to Future-proof Your Load Balancing Strategy

Published By: Avi Networks     Published Date: Mar 06, 2019
Software-defined architectures have transformed enterprises to become more application-centric. With application owners seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to provision applications. Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling IT teams to re-architect applications into autonomous microservices from monolithic or n-tier constructs. These transformations are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.
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Avi Networks

3 Ways PaaS Can Promote SMB Success: The Secrets Every SMB Tech Leader Should Know

Published By: Oracle     Published Date: Mar 01, 2019
Using PaaS to build and extend the functionality of cloud software products (SaaS) means that you: - No longer have the cost of maintaining hardware and / or a data center (especially if it is not being utilized 100% of the time) \ lowering costs and expanding resources - Can set up development environments quickly and easily, boosting speed, innovation and agility - Save time, improving speed and agility and reducing time to market - Only pay for what you use, further reducing costs and increasing flexibility …which, in turn, will provide faster time-to-value.
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Oracle

4 Hidden Costs of Cloud Infrastructure

Published By: Oracle     Published Date: Mar 01, 2019
Most cloud infrastructure vendors offer companies a stable and secure environment on which to build and run their applications without having to manage a data center, invest in hardware, or install and update software. While most cloud vendors provide the same types of services, they differ in how they charge for and deliver those services.
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Oracle

Gartner - The Edge Completes the Cloud

Published By: Equinix APAC     Published Date: Feb 25, 2019
The Edge Completes the Cloud Edge computing delivers the decentralized complement to today’s hyperscale cloud and legacy data centers. To maximize application potential and user experience, enterprise architects and technology innovation leaders need to plan distributed computing solutions. Enabling this thinking is that although the cloud is becoming mainstream, that does not imply that all workloads will be placed in the cloud during the next decade or so. Technical incompatibilities, decades of embedded business logic in mainframe applications, government regulations and simple economics all conspire to keep some workloads out of the cloud, driving us toward a hybrid multi cloud future.
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Equinix APAC

Streamline Your Path to the Cloud iPaper

Published By: Oracle     Published Date: Feb 22, 2019
Migrate workloads to Oracle Cloud to simplify data center operations.
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Oracle

Doyle Research: Intent-Based Data Center Automation for the Enterprise

Published By: Apstra     Published Date: Feb 21, 2019
IT organizations are facing new challenges as a result of digital transformation, widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT deployments. They must build and operate their internal data centers to deliver high availability for mission critical applications, rapidly onboard new applications and scale capacity on demand – all within the mandate to be cost competitive with infrastructure as a service providers (IaaS) like AWS and Azure. They are architecting and building new Intent-Based Data Centers to deliver private cloud services to their internal and external customers.
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saas, data center automation
    
Apstra
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